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Compare Crisp and HubSpot Service Hub 
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At a Glance
Market Segments
Small-Business (87.0% of reviews)
Small-Business (59.6% of reviews)
Entry-Level Pricing
Free
$0.00 Per Month
Crisp
Star Rating
(183)4.5 out of 5
Market Segments
Small-Business (87.0% of reviews)
Pros & Cons
Entry-Level Pricing
Free
Browse all 4 pricing plansHubSpot Service Hub
Star Rating
(2,873)4.4 out of 5
Market Segments
Small-Business (59.6% of reviews)
Pros & Cons
Entry-Level Pricing
$0.00 Per Month
Free Trial is available
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that HubSpot Service Hub excels in overall user satisfaction, boasting a significantly higher G2 Score compared to Crisp. Users appreciate its comprehensive features, particularly the automation tools that streamline ticket routing and follow-up processes, saving valuable time.
- Users say Crisp stands out for its excellent customer support and user-friendly interface. Many reviewers highlight the platform's ability to track conversations effectively, making it a great choice for small businesses looking for a customizable solution.
- Reviewers mention that HubSpot Service Hub's built-in knowledge base is a game-changer for self-service, helping to reduce repetitive inquiries. This feature is particularly praised for keeping client information organized and accessible, which enhances overall efficiency.
- According to verified reviews, Crisp offers a free entry-level option, making it an attractive choice for small businesses with budget constraints. Users appreciate the value provided for the subscription price, especially given the range of features available.
- G2 reviewers highlight that while Crisp has a strong focus on ease of use and setup, HubSpot Service Hub provides more robust reporting and analytical capabilities. Users find HubSpot's reporting features to be among the best, aiding in performance tracking and decision-making.
- Users report that Crisp's chat plugin is particularly effective, with many enjoying its clean and powerful user interface. However, HubSpot Service Hub's extensive market presence and larger user base provide a sense of reliability and trust that some users find appealing.
Pricing
Entry-Level Pricing
Crisp
Free
Free
For personal websites and anyone who wants a basic website chat widget to communicate with visitors.
- 2 operators included (Forever free !!!)
- ∞ visitors & messages
- No ads - no data resold
HubSpot Service Hub
Service Hub Free
$0.00
Per Month
For customer service professionals. A simple set of tools to start connecting with and supporting your customers — for free.
- Ticketing
- Custom support form fields
- Live chat
Free Trial
Crisp
Free Trial is available
HubSpot Service Hub
Free Trial is available
Ratings
Meets Requirements
8.8
149
8.5
2,113
Ease of Use
9.0
152
8.6
2,305
Ease of Setup
8.9
126
8.3
1,316
Ease of Admin
8.8
101
8.5
913
Quality of Support
9.1
149
8.8
1,941
Has the product been a good partner in doing business?
8.9
102
8.8
901
Product Direction (% positive)
9.3
142
8.7
1,981
Features by Category
Ticket and Case Management
8.6
45
8.5
767
|
Verified
8.8
45
|
Verified
8.4
768
|
Verified
8.6
47
|
Verified
8.4
773
|
Verified
8.5
45
|
Verified
8.2
706
|
Verified
7.7
38
7.8
483
8.9
46
|
Verified
8.2
707
|
Verified
8.9
45
8.4
716
8.8
39
|
Verified
8.7
739
|
Verified
Generative AI
8.3
24
7.4
96
8.2
24
7.4
96
Agentic AI - Help Desk
Not enough data
7.5
90
Not enough data
7.6
92
Not enough data
7.5
91
Communication Channels
9.1
44
|
Verified
8.1
505
9.2
44
|
Verified
8.5
718
|
Verified
9.6
50
|
Verified
8.3
642
|
Verified
9.2
45
|
Verified
7.8
448
8.2
35
7.7
465
Platform
8.8
51
|
Verified
7.4
513
8.4
102
|
Verified
8.1
625
|
Verified
8.9
55
|
Verified
8.4
668
|
Verified
8.9
51
|
Verified
8.3
624
|
Verified
8.2
51
|
Verified
8.3
719
|
Verified
8.5
52
|
Verified
8.5
742
|
Verified
Customer Information
Not enough data
8.4
611
|
Verified
Not enough data
8.6
744
|
Verified
Not enough data
8.6
790
|
Verified
Not enough data
8.0
484
|
Verified
Not enough data
8.3
607
|
Verified
Not enough data
8.3
594
|
Verified
Not enough data
8.5
752
|
Verified
Predictions
Not enough data
7.5
458
|
Verified
Not enough data
7.9
480
|
Verified
Not enough data
8.2
559
Not enough data
7.8
408
|
Verified
Platform
Not enough data
8.5
862
|
Verified
Not enough data
8.2
710
|
Verified
Not enough data
8.4
745
|
Verified
Not enough data
8.6
816
|
Verified
Not enough data
8.4
867
|
Verified
Not enough data
8.2
664
Not enough data
8.5
788
|
Verified
Not enough data
8.8
749
|
Verified
Not enough data
8.7
858
|
Verified
Not enough data
8.8
842
|
Verified
Generative AI
Not enough data
7.7
121
Not enough data
7.8
118
Agentic AI - Customer Success
Not enough data
7.5
92
Not enough data
7.6
93
Not enough data
7.7
94
Not enough data
7.8
93
Not enough data
7.7
93
Responses
Not enough data
9.1
17
Not enough data
8.7
17
Not enough data
9.0
17
Automation - AI Agents
Not enough data
8.6
17
Not enough data
8.6
17
Not enough data
8.7
17
Not enough data
8.6
17
Not enough data
8.8
17
Platform
Not enough data
8.2
17
Not enough data
8.8
17
Not enough data
8.8
17
Autonomy - AI Agents
Not enough data
8.9
17
Not enough data
8.6
17
Not enough data
8.4
17
Not enough data
8.6
17
Generative AI
Not enough data
8.9
18
Not enough data
9.1
18
Conversational Platform
Not enough data
8.3
806
Not enough data
8.0
609
Not enough data
8.1
356
Not enough data
8.2
549
Support Automation
Not enough data
8.2
634
Not enough data
8.1
398
Not enough data
8.2
610
Not enough data
8.1
567
Generative AI
Not enough data
7.4
265
Not enough data
7.5
262
Generative AI
8.2
35
7.7
141
8.2
34
7.7
139
7.1
35
Feature Not Available
Communication
9.3
101
|
Verified
8.6
426
|
Verified
9.2
100
|
Verified
8.4
424
|
Verified
8.4
75
|
Verified
8.7
390
|
Verified
9.3
88
|
Verified
8.6
338
8.7
61
|
Verified
8.1
266
Internal Use
8.4
102
|
Verified
8.1
625
|
Verified
8.8
92
|
Verified
8.5
382
|
Verified
8.3
82
|
Verified
8.4
342
|
Verified
8.8
82
|
Verified
8.6
423
8.8
90
|
Verified
8.8
413
|
Verified
8.9
91
|
Verified
8.7
401
|
Verified
Generative AI
7.2
24
7.6
188
Self-Service Experience
8.5
46
8.6
657
8.3
45
8.6
630
6.7
36
7.7
86
8.3
31
7.9
418
7.9
35
8.3
453
Self-Service Platform
7.9
34
8.3
439
7.9
35
8.5
455
6.9
31
7.7
362
8.4
35
8.3
431
Agentic AI - Customer Self-Service
Not enough data
8.4
34
Not enough data
8.5
34
Not enough data
8.3
34
Not enough data
8.4
34
Not enough data
8.7
34
Not enough data
8.9
33
Not enough data
8.6
33
Generative AI
8.8(won by default)
7
Not enough data
8.8(won by default)
7
Not enough data
Process
8.1(won by default)
16
Not enough data
8.2(won by default)
14
Not enough data
8.7(won by default)
14
Not enough data
Channels
9.1(won by default)
18
Not enough data
9.4(won by default)
18
Not enough data
9.6(won by default)
19
Not enough data
7.6(won by default)
11
Not enough data
8.8(won by default)
12
Not enough data
Insight
8.6(won by default)
12
Not enough data
8.6(won by default)
15
Not enough data
8.6(won by default)
18
Not enough data
9.6(won by default)
16
Not enough data
Generative AI
7.8
12
7.6
86
7.9
12
7.5
86
Generative AI
Not enough data
7.5
79
Not enough data
7.3
80
Survey Management
Not enough data
8.6
212
|
Verified
Not enough data
8.6
258
|
Verified
Not enough data
8.7
277
|
Verified
Not enough data
8.6
262
|
Verified
Process Management
Not enough data
8.5
245
|
Verified
Not enough data
8.6
255
Not enough data
8.6
253
|
Verified
Not enough data
8.6
254
System Management
Not enough data
8.9
251
|
Verified
Not enough data
8.8
242
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Crisp and HubSpot Service Hub are categorized as Digital Customer Service Platforms, Shared Inbox, Live Chat, Help Desk, and Customer Self-Service
Unique Categories
Crisp is categorized as Social Customer Service
HubSpot Service Hub is categorized as AI Agents For Business Operations, Conversational Support, Customer Success, and Enterprise Feedback Management
Reviews
Reviewers' Company Size
Crisp
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
HubSpot Service Hub
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
27.7%
Information Technology and Services
6.8%
Internet
5.6%
Marketing and Advertising
5.1%
Leisure, Travel & Tourism
4.0%
Other
50.8%
Computer Software
19.5%
Information Technology and Services
10.6%
Marketing and Advertising
5.2%
Financial Services
4.6%
Education Management
3.3%
Other
56.8%
Alternatives
Discussions
Is crisp chat free?
2 Comments
TT
Crisp has a Basic plan that includes two seats and limited features. However, if you need a team to communicate with website visitors and help them, Basic...Read more
How do you measure success of customer support using Crisp?
1 Comment
PC
Best customer support I have had so far for a tool that we pay less than 10k a yearRead more
What is crisp chat?
1 Comment
WC
Simply-put, its a live chat software/service that you can embed in your site.
By far the best option I've used to date. The live support or "Magic...Read more
How does HubSpot Service Hub contribute to creating a more cohesive and effective customer service experience?
3 Comments
TB
Tim's Web Worx: HubSpot Service Hub Review
As a proud HubSpot Solutions Partner, Tim's Web Worx has had the privilege of integrating HubSpot's powerful...Read more
How to customise the website
2 Comments
MK
Eduardo,
Its not entirely clear to me what you are hoping to customize? We have been able to do quite a bit with ours for the Knowledge Base. Here's a link...Read more
What is service hub?
2 Comments
TE
I have no idea. I don't know what G2 is either. It's very confusing. Read more
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