Compare Cresta and Observe.AI 
At a Glance
Market Segments
Mid-Market (45.2% of reviews)
Mid-Market (65.0% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Cresta
Star Rating
(43)4.2 out of 5
Market Segments
Mid-Market (45.2% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about CrestaObserve.AI
Star Rating
(233)4.6 out of 5
Market Segments
Mid-Market (65.0% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Observe.AICresta vs Observe.AI
When assessing the two solutions, reviewers found Observe.AI easier to use, set up, and administer. However, reviewers preferred doing business with Cresta overall.
- Reviewers felt that Observe.AI meets the needs of their business better than Cresta.
- When comparing quality of ongoing product support, reviewers felt that Observe.AI is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Observe.AI over Cresta.
Pricing
Entry-Level Pricing
Cresta
No pricing availableObserve.AI
No pricing availableFree Trial
Cresta
No trial information availableObserve.AI
No trial information availableRatings
Meets Requirements
8.4
31
8.8
180
Ease of Use
9.1
31
9.2
180
Ease of Setup
8.0
10
9.0
103
Ease of Admin
8.7
10
9.2
92
Quality of Support
8.8
31
9.2
176
Has the product been a good partner in doing business?
10.0
9
9.3
94
Product Direction (% positive)
8.3
28
9.7
172
Features by Category
Call Analytics
Not enough data
9.5
44
Not enough data
8.9
45
Not enough data
9.1
45
Not enough data
9.0
40
Artificial Intelligence - Conversation Intelligence
Not enough data
9.3
40
Not enough data
8.7
43
Not enough data
Not enough data
Generative AI
Not enough data
8.9
17
Agentic AI - Conversation Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Quality Assurance
Not enough data
9.2
144
Not enough data
9.0
140
Not enough data
8.8
135
Engagement
Not enough data
9.1
145
Not enough data
9.1
138
Not enough data
8.8
134
Performance
Not enough data
9.0
126
Not enough data
9.3
134
Generative AI
Not enough data
8.8
28
Not enough data
8.8
28
Data Ingestion
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Presentation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
System
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
8.7
21
Agentic AI - Sales Coaching
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Training
8.1
24
Not enough data
8.7
22
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feedback
8.7
22
Not enough data
8.5
19
Not enough data
9.0
19
Not enough data
8.6
19
Not enough data
8.9
20
Not enough data
8.1
19
Not enough data
8.4
17
Not enough data
Generative AI
Not enough data
Not enough data
Testing - Contact Center AI Observability
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics - Contact Center AI Observability
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Infrastructure - Contact Center AI Observability
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Cresta and Observe.AI are categorized as AI Customer Support Agents, Conversation Intelligence, Contact Center Quality Assurance, and AI Agents For Business Operations
Reviews
Reviewers' Company Size
Cresta
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Observe.AI
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Leisure, Travel & Tourism
21.4%
Hospitality
21.4%
Telecommunications
9.5%
Marketing and Advertising
7.1%
Information Technology and Services
7.1%
Other
33.3%
Outsourcing/Offshoring
13.4%
Consumer Services
12.9%
Hospital & Health Care
7.4%
Telecommunications
6.9%
Health, Wellness and Fitness
6.5%
Other
53.0%
Discussions
Cresta has no discussions with answers
What is the best way to use this tool to have more accurate and quality results in a short matter of time ?
2 Comments
AT
The best way to use this tool to have more accurate and quality results in a short matter of time is having a job like mine as quality assurance analyst. Read more
Can I use this tool in promoting quality work to other people in our community?
2 Comments
BI
Yes definitely!! it would make your evaluations more accurate!!Read more
Is there any other way to retrieve of find the date of the call back?
1 Comment
Official Response from Observe.AI
Thanks for your question, Beberly. You can use your metadata to search for calls with the same phone number, same customer, or other parameters that are...Read more
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