# Cresta, Observe.AI vs Balto Comparison

| | Cresta | Observe.AI | Balto | 
|---|---|---|---|
| **Star Rating** | 4.2 out of 5 | 4.6 out of 5 | 4.8 out of 5 | 
| **Total Reviews** | 43 | 233 | 588 | 
| **Largest Market Segment** | Mid-Market (45.2% of reviews) | Mid-Market (65.0% of reviews) | Mid-Market (49.9% of reviews) | 
| **Entry Level Price** | No pricing available | No pricing available | No pricing available | 

---
## Top Pros & Cons

### Cresta

Pros:
- Call Recording (2 reviews)
- Ease of Use (2 reviews)

Cons:
- AI Inaccuracy (2 reviews)
- Poor Understanding (2 reviews)

### Observe.AI

Pros:
- Ease of Use (26 reviews)
- Efficiency (20 reviews)

Cons:
- Accuracy Issues (16 reviews)
- Inaccuracy (15 reviews)

### Balto

Pros:
- Ease of Use (23 reviews)
- Helpful (21 reviews)

Cons:
- Call Issues (10 reviews)
- AI Inaccuracy (7 reviews)

---
## Ratings Comparison
| Rating | Cresta | Observe.AI | Balto | 
|---|---|---|---|
  | **Meets Requirements** | 8.4 (31 reviews) | 8.8 (180 reviews) | 9.5 (418 reviews) | 
  | **Ease of Use** | 9.1 (31 reviews) | 9.2 (180 reviews) | 9.6 (421 reviews) | 
  | **Ease of Setup** | 8.0 (10 reviews) | 9.0 (103 reviews) | 9.5 (229 reviews) | 
  | **Ease of Admin** | 8.7 (10 reviews) | 9.2 (92 reviews) | 9.4 (121 reviews) | 
  | **Quality of Support** | 8.8 (31 reviews) | 9.2 (176 reviews) | 9.6 (406 reviews) | 
  | **Has the product been a good partner in doing business?** | 10.0 (9 reviews) | 9.3 (94 reviews) | 9.8 (123 reviews) | 
  | **Product Direction (% positive)** | 8.3 (28 reviews) | 9.7 (172 reviews) | 9.8 (384 reviews) | 

---
## Pricing

### Cresta

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

### Observe.AI

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

### Balto

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

---
## Features Comparison By Category

### Conversation Intelligence

| Product | Score | Reviews |
|---|---|---|
| **Cresta** | N/A | N/A |
| **Observe.AI** | 9.1/10 | 49 |
| **Balto** | 9.4/10 | 246 |

#### Call Analytics

| Feature | Cresta | Observe.AI | Balto | 
|---|---|---|---|
| **Call Recording** | Not enough data | 9.5 (44 reviews) | 9.4 (205 reviews) | 
| **Machine Learning** | Not enough data | 8.9 (45 reviews) | 9.4 (208 reviews) | 
| **Call Analysis** | Not enough data | 9.1 (45 reviews) | 9.4 (220 reviews) | 
| **Lead Qualification** | Not enough data | 9.0 (40 reviews) | Feature Not Available | 

#### Artificial Intelligence - Conversation Intelligence

| Feature | Cresta | Observe.AI | Balto | 
|---|---|---|---|
| **Customer Scoring** | Not enough data | 9.3 (40 reviews) | Feature Not Available | 
| **Speech-to-Text** | Not enough data | 8.7 (43 reviews) | 9.3 (200 reviews) | 
| **Sentiment Analysis** | Not enough data | Not enough data | Not enough data | 

#### Generative AI

| Feature | Cresta | Observe.AI | Balto | 
|---|---|---|---|
| **AI Text Summarization** | Not enough data | 8.9 (17 reviews) | 9.4 (135 reviews) | 

#### Agentic AI - Conversation Intelligence

| Feature | Cresta | Observe.AI | Balto | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

### Contact Center Quality Assurance

| Product | Score | Reviews |
|---|---|---|
| **Cresta** | N/A | N/A |
| **Observe.AI** | 9.0/10 | 162 |
| **Balto** | 9.5/10 | 178 |

#### Quality Assurance

| Feature | Cresta | Observe.AI | Balto | 
|---|---|---|---|
| **Evaluation** | Not enough data | 9.2 (144 reviews) | 9.6 (165 reviews) | 
| **Calibration** | Not enough data | 9.0 (140 reviews) | 9.5 (162 reviews) | 
| **Reports** | Not enough data | 8.8 (135 reviews) | 9.5 (160 reviews) | 

#### Engagement

| Feature | Cresta | Observe.AI | Balto | 
|---|---|---|---|
| **Feedback** | Not enough data | 9.1 (145 reviews) | 9.6 (170 reviews) | 
| **Dashboards** | Not enough data | 9.1 (138 reviews) | 9.6 (164 reviews) | 
| **Training** | Not enough data | 8.8 (134 reviews) | 9.5 (168 reviews) | 

#### Performance

| Feature | Cresta | Observe.AI | Balto | 
|---|---|---|---|
| **Integrations** | Not enough data | 9.0 (126 reviews) | 9.5 (164 reviews) | 
| **Compliance** | Not enough data | 9.3 (134 reviews) | 9.7 (167 reviews) | 

#### Generative AI

| Feature | Cresta | Observe.AI | Balto | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | 8.8 (28 reviews) | 9.3 (129 reviews) | 
| **AI Text Summarization** | Not enough data | 8.8 (28 reviews) | 9.3 (128 reviews) | 

### Natural Language Generation (NLG)

| Product | Score | Reviews |
|---|---|---|
| **Cresta** | N/A | N/A |
| **Observe.AI** | N/A | N/A |
| **Balto** | N/A | N/A |

#### Data Ingestion

| Feature | Cresta | Observe.AI | Balto | 
|---|---|---|---|
| **Big Data Processing** | Not enough data | Not enough data | Not enough data | 
| **Unstructed Data Processing** | Not enough data | Not enough data | Not enough data | 
| **Processing of Various File Types** | Not enough data | Not enough data | Not enough data | 

#### Presentation

| Feature | Cresta | Observe.AI | Balto | 
|---|---|---|---|
| **Report Creation** | Not enough data | Not enough data | Not enough data | 
| **Charts and Graphs** | Not enough data | Not enough data | Not enough data | 
| **Tailored Content** | Not enough data | Not enough data | Not enough data | 

#### System

| Feature | Cresta | Observe.AI | Balto | 
|---|---|---|---|
| **Programming Language Support** | Not enough data | Not enough data | Not enough data | 
| **Drag and Drop** | Not enough data | Not enough data | Not enough data | 
| **Pre-Built Algorithms** | Not enough data | Not enough data | Not enough data | 
| **Customizable Models** | Not enough data | Not enough data | Not enough data | 

#### Generative AI

| Feature | Cresta | Observe.AI | Balto | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | Not enough data | 

### AI Agents For Business Operations

| Product | Score | Reviews |
|---|---|---|
| **Cresta** | N/A | N/A |
| **Observe.AI** | N/A | N/A |
| **Balto** | N/A | N/A |

#### Responses

| Feature | Cresta | Observe.AI | Balto | 
|---|---|---|---|
| **Personalization** | Not enough data | Not enough data | Not enough data | 
| **Route To Human** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Understanding (NLU)** | Not enough data | Not enough data | Not enough data | 

#### Automation - AI Agents

| Feature | Cresta | Observe.AI | Balto | 
|---|---|---|---|
| **Sales Follow-Up** | Not enough data | Not enough data | Not enough data | 
| **Customer Interaction Automation** | Not enough data | Not enough data | Not enough data | 
| **Lead Generation** | Not enough data | Not enough data | Not enough data | 
| **Document Processing** | Not enough data | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | Not enough data | 

#### Platform

| Feature | Cresta | Observe.AI | Balto | 
|---|---|---|---|
| **Conversation Editor** | Not enough data | Not enough data | Not enough data | 
| **Integration** | Not enough data | Not enough data | Not enough data | 
| **Human-In-The-Loop** | Not enough data | Not enough data | Not enough data | 

#### Autonomy -  AI Agents

| Feature | Cresta | Observe.AI | Balto | 
|---|---|---|---|
| **Independent Decision Making** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Responses** | Not enough data | Not enough data | Not enough data | 
| **Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Problem Solving** | Not enough data | Not enough data | Not enough data | 

#### Generative AI

| Feature | Cresta | Observe.AI | Balto | 
|---|---|---|---|
| **AI Text Generation** | Feature Not Available | Not enough data | Not enough data | 
| **AI Text Summarization** | Feature Not Available | Not enough data | Not enough data | 

### Chatbots

| Product | Score | Reviews |
|---|---|---|
| **Cresta** | N/A | N/A |
| **Observe.AI** | N/A | N/A |
| **Balto** | N/A | N/A |

#### Responses

| Feature | Cresta | Observe.AI | Balto | 
|---|---|---|---|
| **Customization** | Not enough data | Not enough data | Not enough data | 
| **Control** | Not enough data | Not enough data | Not enough data | 
| **Route To Human** | Not enough data | Not enough data | Not enough data | 
| **Menu bars** | Not enough data | Not enough data | Not enough data | 
| **Drip sequences** | Not enough data | Not enough data | Not enough data | 

#### Platform

| Feature | Cresta | Observe.AI | Balto | 
|---|---|---|---|
| **Live chat** | Not enough data | Not enough data | Not enough data | 
| **Integrations** | Not enough data | Not enough data | Not enough data | 
| **Branding** | Not enough data | Not enough data | Not enough data | 
| **Analytics** | Not enough data | Not enough data | Not enough data | 
| **A/B testing** | Not enough data | Not enough data | Not enough data | 
| **Role-based access** | Not enough data | Not enough data | Not enough data | 
| **Collection of information** | Not enough data | Not enough data | Not enough data | 

#### Generative AI

| Feature | Cresta | Observe.AI | Balto | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | Not enough data | 

### Speech Analytics

| Product | Score | Reviews |
|---|---|---|
| **Cresta** | N/A | N/A |
| **Observe.AI** | 8.7/10 | 24 |
| **Balto** | N/A | N/A |

#### Generative AI

| Feature | Cresta | Observe.AI | Balto | 
|---|---|---|---|
| **AI Text Summarization** | Not enough data | 8.7 (21 reviews) | Not enough data | 

### Sales Coaching

| Product | Score | Reviews |
|---|---|---|
| **Cresta** | 8.6/10 | 27 |
| **Observe.AI** | N/A | N/A |
| **Balto** | 9.4/10 | 172 |

#### Agentic AI - Sales Coaching

| Feature | Cresta | Observe.AI | Balto | 
|---|---|---|---|
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

#### Training

| Feature | Cresta | Observe.AI | Balto | 
|---|---|---|---|
| **Knowledge Base** | 8.1 (24 reviews) | Not enough data | 9.4 (156 reviews) | 
| **Coaching Materials** | 8.7 (22 reviews) | Not enough data | 9.5 (153 reviews) | 
| **Playbook Creation** | Feature Not Available | Not enough data | 9.3 (145 reviews) | 
| **Video Record** | Feature Not Available | Not enough data | Feature Not Available | 

#### Feedback

| Feature | Cresta | Observe.AI | Balto | 
|---|---|---|---|
| **Review** | 8.7 (22 reviews) | Not enough data | 9.5 (143 reviews) | 
| **Scorecard** | 8.5 (19 reviews) | Not enough data | 9.4 (153 reviews) | 
| **Coaching Card** | 9.0 (19 reviews) | Not enough data | 9.4 (147 reviews) | 
| **Leaderboard** | 8.6 (19 reviews) | Not enough data | 9.3 (148 reviews) | 
| **Real-Time Updates** | 8.9 (20 reviews) | Not enough data | 9.3 (150 reviews) | 
| **Notifications** | 8.1 (19 reviews) | Not enough data | 9.4 (151 reviews) | 
| **Competition** | 8.4 (17 reviews) | Not enough data | 9.3 (147 reviews) | 

#### Generative AI

| Feature | Cresta | Observe.AI | Balto | 
|---|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | 9.4 (84 reviews) | 

### Contact Center AI Observability

| Product | Score | Reviews |
|---|---|---|
| **Cresta** | N/A | N/A |
| **Observe.AI** | N/A | N/A |
| **Balto** | N/A | N/A |

#### Testing - Contact Center AI Observability

| Feature | Cresta | Observe.AI | Balto | 
|---|---|---|---|
| **Live Interaction Analysis** | Not enough data | Not enough data | Not enough data | 
| **AI Behavior Validation** | Not enough data | Not enough data | Not enough data | 
| **AI Conversation Simulation** | Not enough data | Not enough data | Not enough data | 

#### Analytics - Contact Center AI Observability

| Feature | Cresta | Observe.AI | Balto | 
|---|---|---|---|
| **Intent Tracking** | Not enough data | Not enough data | Not enough data | 
| **Automated Root Cause Analysis** | Not enough data | Not enough data | Not enough data | 
| **AI Performance Analytics** | Not enough data | Not enough data | Not enough data | 

#### Infrastructure - Contact Center AI Observability

| Feature | Cresta | Observe.AI | Balto | 
|---|---|---|---|
| **Channel Fidelity Monitoring** | Not enough data | Not enough data | Not enough data | 

### AI Customer Support Agents

| Product | Score | Reviews |
|---|---|---|
| **Cresta** | N/A | N/A |
| **Observe.AI** | N/A | N/A |
| **Balto** | N/A | N/A |

#### Customer Query Resolution - AI Customer Support Agents

| Feature | Cresta | Observe.AI | Balto | 
|---|---|---|---|
| **Automated Ticket Resolution** | Not enough data | Not enough data | Not enough data | 
| **Contextual Response Generation** | Not enough data | Not enough data | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | Not enough data | 
| **Knowledge Base Utilization** | Not enough data | Not enough data | Not enough data | 
| **Multilingual Support** | Not enough data | Not enough data | Not enough data | 

#### Customer Interaction Automation - AI Customer Support Agents

| Feature | Cresta | Observe.AI | Balto | 
|---|---|---|---|
| **Proactive Customer Outreach** | Not enough data | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | Not enough data | 
| **Escalation Handling** | Not enough data | Not enough data | Not enough data | 
| **Workflow Optimization** | Not enough data | Not enough data | Not enough data | 

#### Automation

| Feature | Cresta | Observe.AI | Balto | 
|---|---|---|---|
| **Customer Interaction Automation** | Not enough data | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | Not enough data | 
| **Document Processing** | Not enough data | Not enough data | Not enough data | 

#### Autonomy

| Feature | Cresta | Observe.AI | Balto | 
|---|---|---|---|
| **Independent Decision Making** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Responses** | Not enough data | Not enough data | Not enough data | 
| **Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Problem Solving** | Not enough data | Not enough data | Not enough data | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **Cresta** | N/A | N/A |
| **Observe.AI** | N/A | N/A |
| **Balto** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | Cresta | Observe.AI | Balto | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (4):** [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents), [Conversation Intelligence Software](https://www.g2.com/categories/conversation-intelligence), [Contact Center Quality Assurance Software](https://www.g2.com/categories/contact-center-quality-assurance), [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations)

**Unique to Cresta (3):** [Chatbots Software](https://www.g2.com/categories/chatbots), [Natural Language Generation (NLG) Software](https://www.g2.com/categories/natural-language-generation-nlg), [Sales Coaching Software](https://www.g2.com/categories/sales-coaching)

**Unique to Observe.AI (2):** [ Contact Center AI Observability Software](https://www.g2.com/categories/contact-center-ai-observability), [Speech Analytics Software](https://www.g2.com/categories/speech-analytics)

**Unique to Balto (3):** [Speech Analytics Software](https://www.g2.com/categories/speech-analytics), [Sales Coaching Software](https://www.g2.com/categories/sales-coaching), [Natural Language Generation (NLG) Software](https://www.g2.com/categories/natural-language-generation-nlg)


---
## Reviewer Demographics

### By Company Size

| Segment | Cresta | Observe.AI | Balto | 
|---|---|---|---|
| **Small-Business** | 11.9% | 18.9% | 24.4% | 
| **Mid-Market** | 45.2% | 65.0% | 49.9% | 
| **Enterprise** | 42.9% | 16.1% | 25.7% | 

### By Industry

#### Cresta

- **Leisure, Travel & Tourism:** 21.4%
- **Hospitality:** 21.4%
- **Telecommunications:** 9.5%
- **Marketing and Advertising:** 7.1%
- **Information Technology and Services:** 7.1%
- **Consumer Services:** 7.1%
- **Computer Software:** 7.1%
- **Professional Training & Coaching:** 4.8%
- **Utilities:** 2.4%
- **Higher Education:** 2.4%
- **Other:** 9.5%

#### Observe.AI

- **Outsourcing/Offshoring:** 13.4%
- **Consumer Services:** 12.9%
- **Hospital & Health Care:** 7.4%
- **Telecommunications:** 6.9%
- **Health, Wellness and Fitness:** 6.5%
- **Financial Services:** 6.5%
- **Insurance:** 5.1%
- **Alternative Dispute Resolution:** 4.1%
- **Automotive:** 3.2%
- **Retail:** 3.2%
- **Other:** 30.9%

#### Balto

- **Insurance:** 50.1%
- **Consumer Services:** 9.4%
- **Financial Services:** 5.1%
- **Telecommunications:** 4.2%
- **Hospital & Health Care:** 4.0%
- **Education Management:** 3.3%
- **Health, Wellness and Fitness:** 2.8%
- **Construction:** 1.7%
- **Accounting:** 1.5%
- **Real Estate:** 1.3%
- **Other:** 16.7%

---
## Alternatives

### Alternatives to Cresta

- [Gong](https://www.g2.com/products/gong/reviews) — 4.7/5 stars (6650 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1547 reviews)
- [NiCE CXone](https://www.g2.com/products/nice-cxone/reviews) — 4.3/5 stars (1730 reviews)
- [Kore.AI](https://www.g2.com/products/kore-ai/reviews) — 4.6/5 stars (474 reviews)
- [Chorus by ZoomInfo](https://www.g2.com/products/chorus-by-zoominfo/reviews) — 0.0/5 stars (0 reviews)
- [Convin.ai](https://www.g2.com/products/convin-ai/reviews) — 4.7/5 stars (549 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3855 reviews)
- [Outreach](https://www.g2.com/products/outreach/reviews) — 4.3/5 stars (3569 reviews)
- [Dialpad Support](https://www.g2.com/products/dialpad-support/reviews) — 4.4/5 stars (695 reviews)
- [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) — 4.1/5 stars (611 reviews)

### Alternatives to Observe.AI

- [Level AI](https://www.g2.com/products/level-ai/reviews) — 4.7/5 stars (199 reviews)
- [CallMiner Eureka](https://www.g2.com/products/callminer-eureka/reviews) — 4.5/5 stars (227 reviews)
- [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — 4.4/5 stars (2504 reviews)
- [NiCE CXone](https://www.g2.com/products/nice-cxone/reviews) — 4.3/5 stars (1730 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1547 reviews)
- [Gong](https://www.g2.com/products/gong/reviews) — 4.7/5 stars (6650 reviews)
- [Calabrio ONE](https://www.g2.com/products/calabrio-one/reviews) — 4.5/5 stars (393 reviews)
- [Convin.ai](https://www.g2.com/products/convin-ai/reviews) — 4.7/5 stars (549 reviews)
- [evaluagent](https://www.g2.com/products/evaluagent/reviews) — 4.5/5 stars (437 reviews)
- [Playvox Quality Management](https://www.g2.com/products/playvox-quality-management/reviews) — 4.8/5 stars (1163 reviews)

### Alternatives to Balto

- [Gong](https://www.g2.com/products/gong/reviews) — 4.7/5 stars (6650 reviews)
- [Chorus by ZoomInfo](https://www.g2.com/products/chorus-by-zoominfo/reviews) — 0.0/5 stars (0 reviews)
- [NiCE CXone](https://www.g2.com/products/nice-cxone/reviews) — 4.3/5 stars (1730 reviews)
- [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — 4.4/5 stars (2504 reviews)
- [CallMiner Eureka](https://www.g2.com/products/callminer-eureka/reviews) — 4.5/5 stars (227 reviews)
- [Salesken](https://www.g2.com/products/salesken/reviews) — 4.9/5 stars (396 reviews)
- [Convin.ai](https://www.g2.com/products/convin-ai/reviews) — 4.7/5 stars (549 reviews)
- [Fathom](https://www.g2.com/products/fathom-video/reviews) — 5.0/5 stars (6832 reviews)
- [Outreach](https://www.g2.com/products/outreach/reviews) — 4.3/5 stars (3569 reviews)
- [Salesloft](https://www.g2.com/products/salesloft/reviews) — 4.5/5 stars (4287 reviews)

---
## Top Discussions

### Cresta

No discussions available for this product.

### Observe.AI

- Title: [What is the best way to use this tool to have more accurate and quality results in a short matter of time ?](https://www.g2.com/discussions/what-is-the-best-way-to-use-this-tool-to-have-more-accurate-and-quality-results-in-a-short-matter-of-time) — 2 comments, 1 upvote
  > **Top comment:** "The best way to use this tool to have more accurate and quality results in a short matter of time is having a job like mine as quality assurance analyst. "
- Title: [Can I use this tool in promoting quality work to other people in our community?](https://www.g2.com/discussions/can-i-use-this-tool-in-promoting-quality-work-to-other-people-in-our-community) — 2 comments, 1 upvote
  > **Top comment:** "Yes definitely!! it would make your evaluations more accurate!!"
- Title: [Is there any other way to retrieve of find the date of the call back?](https://www.g2.com/discussions/is-there-any-other-way-to-retrieve-of-find-the-date-of-the-call-back) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Thanks for your question, Beberly. You can use your metadata to search for calls with the same phone number, same customer, or other parameters that are..."
- Title: [What is the best way to maximize the speed limit (3x) of the tool especially in evaluating calls?](https://www.g2.com/discussions/what-is-the-best-way-to-maximize-the-speed-limit-3x-of-the-tool-especially-in-evaluating-calls) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Hi Sarah, we greatly appreciate your input! Our current call speed is designed to help users gather the context from the call while also being more efficient..."
- Title: [How would I navigate Observe.AI as a first time user?](https://www.g2.com/discussions/how-would-i-navigate-observe-ai-as-a-first-time-user) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "First of all, welcome to Observe.AI! Our platform is designed to be easy to use, but any new tool can be daunting at first. That's why we've rolled out..."

### Balto

- Title: [Can we make it capture keywords faster so it can keep up with our screen pops?](https://www.g2.com/discussions/can-we-make-it-capture-keywords-faster-so-it-can-keep-up-with-our-screen-pops) — 2 comments, 2 upvotes
  > **Top comment:** "Absolutely. "
- Title: [Has there been any thought of Balto in a higher-education context ?](https://www.g2.com/discussions/30243-has-there-been-any-thought-of-balto-in-a-higher-education-context) — 2 comments
  > **Top comment:** "Hi Adonis! 

Great idea. We've actually looked into using Balto for alumni relations teams to help universities fundraise and keep their alumni engaged. I..."
- Title: [When was Balto created and for what industry was it originally intended for?](https://www.g2.com/discussions/when-was-balto-created-and-for-what-industry-was-it-originally-intended-for) — 1 comment, 1 upvote
  > **Top comment:** "Charles, thanks so much for your question! Most people are surprised to learn that the first industry Balto targeted was Home Improvement. 

We realized..."
- Title: [No questions.](https://www.g2.com/discussions/35606-no-questions) — 1 comment, 1 upvote
  > **Top comment:** "Comment deleted by user."

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