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At a Glance
Market Segments
Small-Business (44.0% of reviews)
Mid-Market (40.7% of reviews)
Entry-Level Pricing
Starting at $25.00 1 user Per Month
Contact Us
Creatio
Star Rating
(311)4.7 out of 5
Market Segments
Small-Business (44.0% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $25.00 1 user Per Month
Free Trial is available
Browse all 4 pricing plansProcessMaker
Star Rating
(305)4.3 out of 5
Market Segments
Mid-Market (40.7% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us
Browse all 7 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Creatio excels in No-Code or Low-Code development, scoring 9.4, which allows users to create applications without extensive coding knowledge. In contrast, ProcessMaker's score of 8.3 indicates it may not be as user-friendly for non-developers.
- Reviewers mention that Creatio's Quality of Support is rated at 9.2, highlighting a strong customer service experience. ProcessMaker, with a score of 8.2, may not provide the same level of support, which could be a concern for users needing assistance.
- G2 users note that Creatio's Email Marketing features, particularly in Manage Email Lists and High-Volume Sending, received high ratings of 9.4 and 9.2 respectively, making it a preferred choice for businesses focused on email campaigns. ProcessMaker's lower scores in similar areas suggest it may not be as robust for email marketing needs.
- Users on G2 highlight that Creatio's Workflow Automation capabilities are rated at 9.3, indicating a strong ability to streamline processes. ProcessMaker's score of 8.7 suggests it may not offer the same level of efficiency in automating workflows.
- Reviewers mention that Creatio's Data Security is rated at 9.4, which is crucial for businesses concerned about compliance and data protection. ProcessMaker's score of 8.5 indicates it may not provide the same level of assurance in this area.
- Users say that Creatio's Customization options, particularly in Forms and Templates, are rated highly at 8.8 and 9.1, allowing for tailored solutions. ProcessMaker's lower ratings in these features suggest it may not be as flexible for users needing specific customizations.
Pricing
Entry-Level Pricing
Creatio
Growth
Starting at $25.00
1 user Per Month
Provide automation to SMB clients
- No-code user interface designer
- Customization via scripts
- Unlimited number of records
ProcessMaker
Enterprise
Contact Us
- Comprehensive features maximize insight and ROI.
Free Trial
Creatio
Free Trial is available
ProcessMaker
Free Trial is available
Ratings
Meets Requirements
9.1
222
8.6
246
Ease of Use
9.0
249
8.6
251
Ease of Setup
8.4
150
7.8
180
Ease of Admin
8.6
119
8.1
174
Quality of Support
9.1
220
8.2
226
Has the product been a good partner in doing business?
9.2
118
8.3
166
Product Direction (% positive)
9.2
207
8.2
244
Features by Category
Sales Force Automation
9.0
152
|
Verified
Not enough data
9.0
91
Not enough data
8.9
144
|
Verified
Not enough data
8.8
148
|
Verified
Not enough data
8.7
117
|
Verified
Not enough data
8.7
132
|
Verified
Not enough data
8.6
129
|
Verified
Not enough data
8.8
125
|
Verified
Not enough data
8.9
121
|
Verified
Not enough data
Marketing Automation
8.8
132
|
Verified
Not enough data
8.9
123
|
Verified
Not enough data
9.1
141
|
Verified
Not enough data
8.9
109
|
Verified
Not enough data
Customer Support
9.1
122
|
Verified
Not enough data
8.8
113
|
Verified
Not enough data
8.9
128
|
Verified
Not enough data
8.8
110
|
Verified
Not enough data
9.1
115
|
Verified
Not enough data
Reporting & Analytics
8.8
147
|
Verified
Not enough data
9.0
155
|
Verified
Not enough data
8.7
120
|
Verified
Not enough data
Mobile & Social
8.6
115
|
Verified
Not enough data
8.5
110
|
Verified
Not enough data
8.5
122
|
Verified
Not enough data
Platform
8.8
96
|
Verified
Not enough data
9.0
97
|
Verified
Not enough data
8.8
97
|
Verified
Not enough data
8.7
70
Not enough data
8.9
79
|
Verified
Not enough data
8.7
82
|
Verified
Not enough data
8.8
91
|
Verified
Not enough data
8.6
76
|
Verified
Not enough data
Integration
8.8
98
|
Verified
Not enough data
8.7
81
|
Verified
Not enough data
8.5
75
Not enough data
Generative AI
9.0
28
Not enough data
Agentic AI - CRM
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Ticket and Case Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
Not enough data
Not enough data
Not enough data
Not enough data
9.3
5
Not enough data
Not enough data
Not enough data
8.3
5
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
8.3
5
Not enough data
Lead Generation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Retail Distributed Order Management SystemsHide 8 FeaturesShow 8 Features
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Inventory Control
Not enough data
Not enough data
Not enough data
Not enough data
Omni-Channel
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Setup
9.2
22
8.3
71
8.9
22
8.4
71
8.9
19
8.1
71
9.1
24
8.3
72
Management
8.9
19
7.9
67
8.9
18
8.5
67
8.8
20
8.5
66
Generative AI
9.0
10
7.4
12
Agentic AI - Workflow Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
8.8
17
|
Verified
Not enough data
8.1
17
|
Verified
Not enough data
8.2
16
Not enough data
8.3
17
Not enough data
8.8
19
Not enough data
Generative AI
9.3
5
Not enough data
Functions
8.5
19
Not enough data
8.6
18
Not enough data
8.9
19
|
Verified
Not enough data
8.5
14
Not enough data
7.9
15
Not enough data
8.4
16
Not enough data
8.1
16
|
Verified
Not enough data
8.5
17
|
Verified
Not enough data
Agentic AI - Contact Center
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
8.3
19
|
Verified
Not enough data
9.3
22
|
Verified
Not enough data
9.0
23
|
Verified
Not enough data
7.7
15
Not enough data
9.2
18
Not enough data
Digital Workflows
9.0
10
8.9
30
|
Verified
9.5
13
8.3
30
|
Verified
9.1
13
8.1
29
|
Verified
Forms
9.2
12
8.3
28
|
Verified
9.2
12
8.3
26
|
Verified
8.5
12
8.2
26
|
Verified
Automation
9.4
13
8.7
31
|
Verified
9.4
12
8.7
29
|
Verified
8.8
11
8.4
30
|
Verified
8.2
11
8.0
18
|
Verified
Agentic AI - Digital Process Automation (DPA)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Development Tools
Not enough data
8.4
18
|
Verified
Not enough data
8.1
18
|
Verified
Not enough data
9.0
18
|
Verified
Field Tools
Not enough data
7.8
13
|
Verified
Not enough data
7.9
14
|
Verified
Not enough data
8.2
15
|
Verified
Not enough data
7.9
14
|
Verified
Not enough data
6.5
13
|
Verified
Not enough data
8.2
15
Back Office Tools
Not enough data
8.4
18
|
Verified
Not enough data
8.2
19
|
Verified
Not enough data
7.4
16
|
Verified
Lead Monitoring
9.2
8
Not enough data
9.3
10
Not enough data
8.8
7
Not enough data
Agentic AI - Lead Capture
Not enough data
Not enough data
Not enough data
Not enough data
Data Capture
8.3
8
Not enough data
8.8
8
Not enough data
7.9
7
Not enough data
8.6
7
Not enough data
Analytics
8.7
9
Not enough data
8.8
10
Not enough data
Customization
8.5
8
Not enough data
8.6
7
Not enough data
9.0
7
Not enough data
9.0
8
Not enough data
Revenue Operations & Intelligence (RO&I)Hide 23 FeaturesShow 23 Features
Not enough data
Not enough data
Revenue Sourcing and Forecasting
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
CRM Data Enrichment
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Account Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Revenue Operations & Intelligence (RO&I)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Mobile
Not enough data
Not enough data
Not enough data
Not enough data
Platform Additional Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Integration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Agentic AI - Retail Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
6.5
14
Not enough data
6.5
14
Process Management
Not enough data
8.6
169
Not enough data
8.4
160
Not enough data
8.4
159
Not enough data
7.4
33
Not enough data
8.1
43
Not enough data
7.7
39
Not enough data
8.6
43
Customization
Not enough data
8.3
166
Not enough data
8.8
177
Not enough data
8.4
160
Not enough data
7.7
158
Not enough data
7.9
159
Collaboration
Not enough data
8.4
161
Not enough data
8.3
156
Not enough data
8.7
168
Not enough data
8.8
173
Agentic AI - Business Process Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Process Development
Not enough data
8.8
48
Data Capture
Not enough data
Not enough data
Not enough data
Not enough data
Data Extraction
Not enough data
Not enough data
Not enough data
Not enough data
Data Validation
Not enough data
Not enough data
Workflow Automation
Not enough data
Not enough data
Not enough data
Not enough data
Document Management
Not enough data
Not enough data
Not enough data
Not enough data
Machine Learning
Not enough data
Not enough data
Natural Language Processing
Not enough data
Not enough data
Semantic Analysis
Not enough data
Not enough data
Data Integration
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Sales Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Sourcing
8.9
23
Not enough data
8.9
24
Not enough data
8.5
20
Not enough data
8.6
25
Not enough data
9.0
21
Not enough data
Predictive Analytics
9.2
22
Not enough data
8.8
23
Not enough data
8.4
20
Not enough data
8.8
23
Not enough data
Sales Management
8.7
26
Not enough data
8.5
21
Not enough data
9.2
24
Not enough data
8.6
27
Not enough data
User Interface Design
9.5
22
Not enough data
9.0
23
Not enough data
9.0
24
Not enough data
9.5
28
Not enough data
Data Control
9.0
25
Not enough data
9.0
25
Not enough data
9.4
25
Not enough data
Publishing
9.2
24
Not enough data
9.2
23
Not enough data
9.3
23
Not enough data
Agentic AI - No-Code Development Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Creatio and ProcessMaker are categorized as Workflow Management and Digital Process Automation (DPA)
Unique Categories
ProcessMaker is categorized as Mobile Forms Automation, Business Process Management, and Intelligent Document Processing (IDP)
Reviews
Reviewers' Company Size
Creatio
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
ProcessMaker
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
18.0%
Computer Software
10.9%
Financial Services
6.0%
Banking
4.9%
Telecommunications
2.6%
Other
57.7%
Information Technology and Services
9.5%
Financial Services
8.4%
Banking
7.6%
Telecommunications
5.8%
Higher Education
4.7%
Other
64.0%
Alternatives
Discussions
what makes bpm'online better than other CRM systems
2 Comments
CZ
It's easier to organize customer data, better plan activities and analyze them. Campaigns are now better and information can be used in more effective ways.Read more
Creatio has no more discussions with answers
Does process maker have an integration with Google Docs?
2 Comments
AV
Yes it does. ProcessMaker Enterprise Edition has a list of Google Connectors for an easier integration. You can find more information in the link...Read more
Are there any license restrictions for processes or plugins created in ProcessMaker?
1 Comment
Official Response from ProcessMaker
You are the sole owner of any process or plugin which you create in ProcessMaker Community Edition or Enterprise Edition, and you can license its use any way...Read more
How can I do so that users can see the files that other users upload, but not all the files?
1 Comment
RA
Each process document has it's particular permission. When designing the process and creating the document, yo can set the document permission, normally it...Read more
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