Users report that Copilot excels in ease of use with a score of 9.4, making it highly accessible for small businesses. In contrast, ServiceNow App Engine, with a score of 8.7, is noted for being more complex, which may require additional training for users.
Reviewers mention that Copilot's quality of support is outstanding, scoring 9.5, with many users praising the responsiveness and helpfulness of the support team. ServiceNow App Engine, while still providing good support, scores lower at 8.5, indicating some users have experienced delays in response times.
G2 users highlight Copilot's data migration capabilities, scoring 9.7, as a standout feature, allowing for seamless transitions from other platforms. In comparison, ServiceNow App Engine's data migration score of 8.5 suggests that users may face more challenges during this process.
Reviewers mention that Copilot's workflow management features, scoring 9.4, are intuitive and user-friendly, enabling small businesses to streamline their operations effectively. ServiceNow App Engine, with a score of 8.8, offers robust workflow management but may require more configuration and setup time.
Users on G2 report that Copilot's customized branding options, scoring 9.2, allow small businesses to maintain their unique identity easily. ServiceNow App Engine, while offering branding features, scores lower at 8.6, indicating less flexibility in customization.
Reviewers say that Copilot's product direction is highly positive, with a score of 9.8, reflecting a strong commitment to continuous improvement and user feedback. ServiceNow App Engine, with a score of 9.5, also shows a positive trajectory but may not be as responsive to user suggestions as Copilot.
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