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Assembly

By Assembly

4.8 out of 5 stars

How would you rate your experience with Assembly?

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Assembly Pricing Reviews

(2)
Conrad B.
CB
Technology Strategist
Small-Business (50 or fewer emp.)
"It's the software I'd given up on ever finding, with all the subtle details that come with that"
What do you like best about Assembly?

It meets you where your add and keeps things simple enough to get started with ambitious projects. Review collected by and hosted on G2.com.

What do you dislike about Assembly?

I would love more people to get value, but alas it can't be expanded to more uses cases Review collected by and hosted on G2.com.

Brad H.
BH
Small-Business (50 or fewer emp.)
"Decent Tool, Needs Flexible Billing Options"
What do you like best about Assembly?

I appreciate the client management and messaging feature that Copilot offers as they enhance communication efficiency. The platform is professional, which leaves a good impression on clients, and it has comprehensive all-in-one features. Though not utilized extensively, I see the potential of the knowledge base for client training. Review collected by and hosted on G2.com.

What do you dislike about Assembly?

I find the setup process for Copilot to be quite challenging and not as user-friendly compared to other tools like Bonsai. The inability to manually reorder tasks is frustrating, as it requires adding tasks in reverse order to display them correctly. The biggest shortfall, however, is the payment collection system. Being in Canada and billing clients in US dollars should be straightforward, as it is with other services I use, but with Copilot, it becomes a complex issue. The initial setup with my Stripe account led to rejected deposits because Copilot did not handle the currency correctly, forcing me to reconfigure it to Canadian dollars. This limitation has rendered the invoicing feature essentially useless for my needs. Additionally, the integration issues with QuickBooks further complicate billing, as I cannot seamlessly manage US dollar transactions. The high subscription cost of Copilot feels unjustified when the key features like invoicing do not work for my international billing needs. Review collected by and hosted on G2.com.

Response from Marlon Misra of Assembly

Hey Brad,

Copilot Co-Founder here! Thank you for taking the time to share such thoughtful and candid feedback. I’m so glad to hear that our client management, messaging features, and professional interface have enhanced your experience with both clients and your team.

I also appreciate your clear notes on where the experience could be improved. While we may not be able to address every point right away, I’ve shared your feedback with our product team, and it will absolutely help guide our prioritization discussions for the coming quarters.

Billing — especially for international transactions — is an area we aim to handle as thoughtfully and intentionally as possible. We understand the frustrations you’ve had with currency handling, invoicing, and integrations, and we’re committed to iterating on this experience to better support both domestic and international scenarios. As recently as 2 weeks ago, we updated our QuickBooks integration to make it more frictionless and robust, directly addressing pain points that customers like you have raised. Feedback like yours is exactly what helps make those updates possible.

Thanks again for sharing your perspective. Customers like you play a huge role in helping us evolve Copilot into the best possible platform. I've also reached out to you via email in case you’d like to share any further thoughts now or in the future.

— Marlon

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