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At a Glance
Market Segments
Mid-Market (63.2% of reviews)
Small-Business (58.7% of reviews)
Entry-Level Pricing
Contact Us Per Year
$0.99 1 Resolution
Conversica
Star Rating
(187)4.5 out of 5
Market Segments
Mid-Market (63.2% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us Per Year
Learn more about ConversicaFin by Intercom
Star Rating
(3,689)4.5 out of 5
Market Segments
Small-Business (58.7% of reviews)
Pros & Cons
Entry-Level Pricing
$0.99 1 Resolution
Free Trial is available
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Intercom excels in its live chat functionality, with a rating of 9.3, making it a preferred choice for real-time customer engagement. In contrast, Conversica's live chat feature received a lower rating of 7.9, indicating it may not be as effective for immediate customer interactions.
- Reviewers mention that Conversica shines in quality of support, achieving a score of 9.3 compared to Intercom's 8.7. This suggests that users may find Conversica more responsive and helpful when they encounter issues.
- G2 users highlight Intercom's superior ticket creation user experience, rated at 8.7, which is crucial for managing customer inquiries efficiently. Conversely, Conversica does not have a comparable score in this area, indicating potential limitations in its ticketing system.
- Users on G2 report that Intercom's customization interface is rated at 8.5, allowing for a more tailored user experience. In contrast, Conversica's customization interface received a lower score of 7.6, suggesting it may offer less flexibility for users looking to personalize their experience.
- Reviewers mention that Conversica's automation capabilities, particularly in customer interaction automation, are rated at 9.2, which is higher than Intercom's 9.0. This indicates that Conversica may provide more robust automated solutions for managing customer interactions.
- Users say that Intercom's multi-channel coverage is rated at 8.8, allowing businesses to engage customers across various platforms effectively. Conversely, Conversica's multi-channel capabilities are not as highly rated, which may limit its effectiveness in reaching customers through different channels.
Pricing
Entry-Level Pricing
Conversica
Conversica
Contact Us
Per Year
Conversica offers an annual subscription-based model based on consumption. Conversica offers solutions for Conversational Marketing, Sales, and Customer Success, as well as industry solutions.
- https://www.conversica.com/request-a-demo/
Fin by Intercom
Fin with your current helpdesk
$0.99
1 Resolution
Try Fin for 90 days, completely risk-free. If it's not the right fit, you can request a refund—no questions asked.
- Fin AI Agent works seamlessly with any helpdesk, including Zendesk, Salesforce, HubSpot, and more.
- Set up in under an hour
- Handles tickets, cases, emails, live chat, WhatsApp, SMS, and more
Free Trial
Conversica
No trial information availableFin by Intercom
Free Trial is available
Ratings
Meets Requirements
8.8
153
8.8
2,818
Ease of Use
8.8
153
8.9
2,848
Ease of Setup
8.2
114
8.4
1,457
Ease of Admin
8.7
106
8.6
1,305
Quality of Support
9.3
150
8.6
2,714
Has the product been a good partner in doing business?
9.1
105
8.8
1,302
Product Direction (% positive)
9.0
146
8.8
2,669
Features by Category
Ticket and Case Management
Not enough data
8.6
1100
|
Verified
Not enough data
8.8
1118
|
Verified
Not enough data
8.7
1095
|
Verified
Not enough data
8.6
1143
|
Verified
Not enough data
8.3
680
|
Verified
Not enough data
8.8
1136
|
Verified
Not enough data
8.8
1060
|
Verified
Not enough data
8.6
961
|
Verified
Generative AI
Not enough data
8.3
247
Not enough data
8.2
248
Agentic AI - Help Desk
Not enough data
7.8
60
Not enough data
8.2
61
Not enough data
7.9
61
Communication Channels
Not enough data
8.8
891
|
Verified
Not enough data
8.8
1090
|
Verified
Not enough data
9.4
1264
|
Verified
Not enough data
8.3
812
Not enough data
7.6
522
Platform
Not enough data
8.1
720
|
Verified
Not enough data
8.2
1267
|
Verified
Not enough data
8.7
823
|
Verified
Not enough data
8.6
788
|
Verified
Not enough data
8.1
1015
|
Verified
Not enough data
8.2
1017
|
Verified
Messenger
8.0
27
|
Verified
8.8
383
|
Verified
8.3
30
|
Verified
8.1
363
|
Verified
Feature Not Available
9.3
478
|
Verified
7.6
27
|
Verified
8.5
327
|
Verified
Channels
7.3
19
8.0
293
|
Verified
7.8
19
9.0
438
|
Verified
7.3
19
|
Verified
7.9
207
|
Verified
6.3
19
7.3
121
6.9
19
|
Verified
8.1
229
|
Verified
Customers
8.1
24
|
Verified
8.8
428
|
Verified
7.3
25
8.6
432
|
Verified
8.5
28
|
Verified
8.2
436
|
Verified
8.3
25
|
Verified
8.3
387
|
Verified
8.3
28
|
Verified
8.2
379
|
Verified
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Facilitation
8.5
47
|
Verified
Not enough data
8.3
59
|
Verified
Not enough data
9.2
67
|
Verified
Not enough data
8.8
52
|
Verified
Not enough data
Organization
8.4
48
|
Verified
Not enough data
8.5
49
|
Verified
Not enough data
8.5
59
|
Verified
Not enough data
Performance Analysis
8.3
39
|
Verified
Not enough data
8.7
49
|
Verified
Not enough data
Sales Analysis
8.2
42
|
Verified
Not enough data
8.0
38
|
Verified
Not enough data
Generative AI
9.0
5
Not enough data
9.3
5
Not enough data
Agentic AI - AI Sales Assistant
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
User Analysis
Not enough data
8.6
140
Not enough data
8.4
157
User Support
Not enough data
9.1
167
Not enough data
8.1
119
Not enough data
8.8
151
Walkthrough Type
Not enough data
8.9
136
Not enough data
9.0
146
Platform Basics - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Analytics - Digital Adoption Platform
Not enough data
Not enough data
Functions - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Digital Adoption Platform
Not enough data
Not enough data
Channels
Not enough data
8.7
226
Not enough data
8.3
218
Not enough data
Feature Not Available
Design
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.7
230
Not enough data
8.7
222
Not enough data
8.6
215
Generative AI
Not enough data
Feature Not Available
Not enough data
8.2
84
Responses
9.0
25
9.1
84
9.0
26
9.0
86
9.0
25
9.0
84
Automation - AI Agents
8.8
7
7.7
61
9.3
7
8.7
63
8.6
7
Feature Not Available
8.3
7
8.1
63
8.6
7
8.7
63
Platform
8.7
25
9.1
81
9.1
23
8.8
82
9.1
23
9.1
83
Autonomy - AI Agents
8.3
7
8.4
64
8.6
7
8.6
64
8.3
7
8.4
63
8.3
7
8.7
66
Generative AI
Feature Not Available
Feature Not Available
Feature Not Available
8.8
50
Responses
Not enough data
8.8
596
Not enough data
8.8
586
Not enough data
9.0
586
Not enough data
8.8
556
Not enough data
8.6
478
Platform
Not enough data
9.5
611
Not enough data
8.9
581
Not enough data
8.8
578
Not enough data
8.7
561
Not enough data
8.2
419
Not enough data
8.9
528
Not enough data
8.8
582
Generative AI
Not enough data
Feature Not Available
Not enough data
8.4
140
Conversational Platform
Not enough data
8.7
1058
Not enough data
8.7
837
Not enough data
8.7
858
Not enough data
9.0
779
Support Automation
Not enough data
8.6
859
Not enough data
8.7
901
Not enough data
8.5
518
Not enough data
8.8
809
Generative AI
Not enough data
Feature Not Available
Not enough data
8.4
154
Customer Support
Not enough data
8.6
200
Not enough data
7.4
185
Not enough data
9.0
206
Automation
Not enough data
8.4
205
Not enough data
8.3
206
Not enough data
8.5
197
Artificial Intelligence
Not enough data
8.5
198
Not enough data
8.6
193
Not enough data
8.5
199
Generative AI
Not enough data
8.3
296
Not enough data
8.3
294
Not enough data
Feature Not Available
Communication
Not enough data
9.2
1441
|
Verified
Not enough data
8.9
1449
|
Verified
Not enough data
8.7
1191
|
Verified
Not enough data
9.1
1356
|
Verified
Not enough data
8.2
595
Internal Use
Not enough data
8.2
1267
|
Verified
Not enough data
8.7
1094
|
Verified
Not enough data
8.2
1043
|
Verified
Not enough data
8.7
1247
|
Verified
Not enough data
8.9
1319
|
Verified
Not enough data
8.6
1287
|
Verified
Generative AI
Not enough data
8.2
94
Self-Service Experience
Not enough data
8.9
652
Not enough data
8.9
651
Not enough data
Feature Not Available
Not enough data
8.2
490
Not enough data
8.4
535
Self-Service Platform
Not enough data
8.7
530
Not enough data
8.7
534
Not enough data
8.4
474
Not enough data
8.6
519
Agentic AI - Customer Self-Service
Not enough data
7.4
46
Not enough data
7.8
45
Not enough data
7.4
46
Not enough data
7.8
47
Not enough data
8.1
50
Not enough data
7.4
47
Not enough data
7.5
46
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Process
Not enough data
9.3(won by default)
89
Not enough data
9.0(won by default)
86
Not enough data
9.6(won by default)
89
Channels
Not enough data
9.4(won by default)
89
Not enough data
8.8(won by default)
88
Not enough data
9.5(won by default)
91
Not enough data
8.3(won by default)
81
Not enough data
8.8(won by default)
83
Insight
Not enough data
9.1(won by default)
86
Not enough data
9.2(won by default)
87
Not enough data
8.8(won by default)
83
Not enough data
9.3(won by default)
83
Generative AI
Not enough data
Feature Not Available
Not enough data
7.2
16
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Outbound Sales
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Inbound Sales
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
7.6
168
Not enough data
7.9
166
Not enough data
7.7
164
Not enough data
8.5
163
Not enough data
8.0
159
Customer Interaction Automation - AI Customer Support Agents
Not enough data
7.4
157
Not enough data
7.9
158
Not enough data
7.9
159
Not enough data
8.3
159
Automation
Not enough data
8.1
160
Not enough data
7.9
158
Not enough data
7.2
154
Autonomy
Not enough data
7.5
161
Not enough data
7.7
161
Not enough data
7.2
157
Not enough data
7.6
160
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Conversica and Fin by Intercom are categorized as Conversational Marketing and AI Agents For Business Operations
Unique Categories
Conversica is categorized as AI Sales Assistant and AI SDRs
Fin by Intercom is categorized as AI Customer Support Agents, Customer Service Automation, Digital Customer Service Platforms, Shared Inbox, Conversational Support, Customer Communications Management, Digital Adoption Platform, Chatbots, Social Customer Service, Live Chat, Help Desk, and Customer Self-Service
Reviews
Reviewers' Company Size
Conversica
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Fin by Intercom
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Automotive
21.6%
Computer Software
14.1%
Information Technology and Services
10.8%
Sports
9.7%
Financial Services
6.5%
Other
37.3%
Computer Software
26.7%
Information Technology and Services
13.1%
Financial Services
7.2%
Internet
4.9%
Marketing and Advertising
4.6%
Other
43.4%
Alternatives
Discussions
Conversica has no discussions with answers
What is Intercom used for?
3 Comments
JT
for sending emails to our correspondents and monitoring our callsRead more
While interaction can be audio visual emojies be developed
2 Comments
SG
I do not think they have developed Intercom that far yet, though it would be great.Read more
¿What is the best economic model in order to use Intercom?
2 Comments
AB
Plus is $39/seat (User) per month.
Its enough to get startedRead more
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