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Compare Contentsquare and Smartlook 
At a Glance
Market Segments
Enterprise (51.0% of reviews)
Small-Business (85.5% of reviews)
Entry-Level Pricing
Free
$0.00
Contentsquare
Star Rating
(492)4.7 out of 5
Market Segments
Enterprise (51.0% of reviews)
Pros & Cons
Entry-Level Pricing
Free
Free Trial is available
Browse all 4 pricing plansSmartlook
Star Rating
(873)4.6 out of 5
Market Segments
Small-Business (85.5% of reviews)
Pros & Cons
Entry-Level Pricing
$0.00
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Contentsquare excels in user satisfaction, with a higher overall score compared to Smartlook. Users appreciate its intuitive interface, stating that it is "very easy to use" and does not require specialist training, making it accessible for both beginners and experts.
- Users say that Contentsquare's visual tools significantly enhance their understanding of user behavior. One reviewer highlighted how the platform helps analyze interactions on their website, allowing them to see which components customers engage with and the scroll depth.
- Reviewers mention that Smartlook provides valuable visual analytics through heat maps, which help identify user drop-off points. Users find this feature essential for understanding site performance, indicating that it meets their needs for visual data representation.
- According to verified reviews, Contentsquare has a more robust support system, with users rating the quality of support highly. One user noted that the platform is a "good partner in doing business," reflecting a strong relationship between the product and its users.
- G2 reviewers highlight that Smartlook shines in its session replay capabilities, with users enjoying the ease of organizing recordings. This feature allows them to filter searches effectively, making it easier to analyze specific user behaviors and interactions.
- Users report that while Smartlook has a strong focus on small businesses, Contentsquare is better suited for enterprise-level needs, as indicated by its higher percentage of enterprise reviews. This suggests that Contentsquare may offer more comprehensive features for larger organizations looking for in-depth analytics.
Pricing
Entry-Level Pricing
Contentsquare
Free plan
Free
A simple way to get started
- Up to 20k monthly sessions
- Session Replay and unlimited heatmaps
- 1 month of data access
Smartlook
Free
$0.00
For small projects
- 3000 sessions per month
- 1 month data history
- 10 events definitions
Free Trial
Contentsquare
Free Trial is available
Smartlook
Free Trial is available
Ratings
Meets Requirements
9.0
329
8.9
656
Ease of Use
8.5
328
8.9
662
Ease of Setup
7.7
115
9.1
459
Ease of Admin
8.4
98
9.1
451
Quality of Support
9.4
325
8.8
470
Has the product been a good partner in doing business?
9.3
97
9.0
385
Product Direction (% positive)
9.3
285
9.0
620
Features by Category
Metrics
9.0
152
8.8
157
9.2
154
8.7
78
9.1
155
8.5
153
8.6
139
8.6
149
8.8
132
8.6
130
8.9
113
8.2
65
8.7
110
8.4
68
9.0
154
8.6
126
9.1
142
8.7
126
Reporting
8.6
136
8.8
149
8.8
117
8.5
63
8.3
130
8.6
121
8.9
159
8.6
117
9.0
131
8.3
108
8.6
107
7.8
18
8.6
146
8.7
119
Other
8.7
114
8.7
135
8.0
99
8.6
109
8.8
108
Feature Not Available
8.3
107
8.5
91
9.0
127
8.4
90
8.3
63
Feature Not Available
8.7
88
8.3
91
Agentic AI - Digital Analytics
8.3
5
Not enough data
7.7
5
Not enough data
8.0
5
Not enough data
8.6
6
Not enough data
Administration
8.4
105
8.4
208
8.4
94
8.6
100
8.8
136
8.8
316
9.0
126
Feature Not Available
User Identification
8.5
11
Feature Not Available
9.0
22
8.4
59
8.3
9
8.7
64
Tracking & Reporting
9.0
15
8.3
64
8.4
18
8.6
69
8.3
7
8.5
60
8.3
22
8.6
77
9.3
22
8.9
72
8.8
17
8.7
74
Metrics
9.2
26
8.8
34
9.3
23
8.5
33
8.8
20
8.1
29
8.9
16
8.0
29
9.0
25
8.5
28
User Behavior
9.4
121
|
Verified
9.1
221
|
Verified
8.8
112
|
Verified
8.9
205
|
Verified
8.9
110
|
Verified
8.4
166
|
Verified
A/B Testing
8.5
88
|
Verified
8.4
126
|
Verified
8.4
59
8.0
86
|
Verified
9.1
117
8.3
124
|
Verified
7.9
67
|
Verified
8.3
104
|
Verified
Visitor Information
8.0
81
|
Verified
8.4
167
|
Verified
8.0
81
8.4
125
|
Verified
Agentic AI - Session Replay
7.9
12
Not enough data
Product Analytics
8.6
26
Feature Not Available
8.9
32
8.7
109
9.1
39
8.5
91
9.4
38
8.7
97
8.8
30
8.4
72
8.8
26
8.1
44
8.5
24
Feature Not Available
8.8
26
8.9
83
Agentic AI - Product Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Experience
8.9
28
Not enough data
9.4
40
Not enough data
9.6
38
Not enough data
Agentic AI - Digital Experience Monitoring (DEM)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
9.3
26
Not enough data
8.6
27
Not enough data
7.6
21
Not enough data
Performance
8.9
20
Not enough data
9.4
29
Not enough data
8.6
27
Not enough data
8.3
19
Not enough data
Platform Basics
8.3
52
Not enough data
8.1
60
Not enough data
8.4
63
Not enough data
7.9
42
Not enough data
8.8
33
Not enough data
Agentic AI - Customer Journey Mapping
7.9
7
Not enough data
Platform Basics
8.7
79
Not enough data
9.0
111
Not enough data
Platform Data
8.8
115
Not enough data
8.6
81
Not enough data
8.8
117
Not enough data
8.6
81
Not enough data
Platform Additional Functionality
9.0
124
Not enough data
8.4
78
Not enough data
8.2
71
Not enough data
Agentic AI - Customer Journey Analytics
7.1
11
Not enough data
7.3
10
Not enough data
8.2
10
Not enough data
8.0
10
Not enough data
Agentic AI - Heatmap Tools
8.1
6
Not enough data
7.5
6
Not enough data
7.2
6
Not enough data
7.5
6
Not enough data
7.8
6
Not enough data
8.6
6
Not enough data
Analysis
9.0
119
8.6
252
9.0
124
8.5
229
9.1
113
8.4
220
8.9
118
8.5
207
9.1
123
8.7
140
Reporting
9.3
134
8.7
279
8.7
127
9.1
312
8.8
115
9.0
275
9.0
118
8.4
223
Metrics
9.2
26
8.8
34
9.3
23
8.5
33
8.8
20
8.1
29
8.9
16
8.0
29
9.0
25
8.5
28
Variation Testing
8.8
7
Feature Not Available
Not enough data
Feature Not Available
9.3
14
Feature Not Available
9.4
11
Feature Not Available
8.6
6
Feature Not Available
9.0
5
Feature Not Available
Reporting
9.0
15
9.0
29
9.0
16
8.9
33
Personalization
8.3
10
9.2
28
9.3
9
9.0
28
9.1
11
8.9
30
Administration
8.3
9
8.9
41
8.7
9
Feature Not Available
9.5
16
8.9
45
9.3
14
Feature Not Available
Categories
Categories
Shared Categories
Contentsquare and Smartlook are categorized as Session Replay, Heatmap Tools, Digital Analytics, Product Analytics, Mobile App Optimization, and Mobile App Analytics
Unique Categories
Contentsquare is categorized as Customer Journey Analytics, Customer Journey Mapping, and Digital Experience Monitoring (DEM)
Smartlook has no unique categories
Reviews
Reviewers' Company Size
Contentsquare
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Smartlook
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Retail
18.5%
Apparel & Fashion
12.1%
Telecommunications
6.0%
Computer Software
5.3%
Insurance
4.6%
Other
53.4%
Computer Software
10.4%
Information Technology and Services
8.2%
Marketing and Advertising
7.9%
Retail
5.4%
Internet
4.9%
Other
63.2%
Discussions
Contentsquare has no discussions with answers
How can I exclude myself from the recordings?
2 Comments
RC
You can exclude your IP, here's the page: https://app.smartlook.com/settings/ipsRead more
I would to know how to use all the features, is there any number I can dial?
1 Comment
LM
Hi Gurpeet,
you can chat with our customer success team and arrange a demo.
Best regards,
LukasRead more
What integration does Smartlook currently offer that cannot be missing from the platform implementation?
1 Comment
LM
Hi Fernanda,
check our most important integrations here: https://help.smartlook.com/en/collections/1948380-integrations
LukasRead more
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