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Compare Contact Center Studio and Nextiva 
Featured Products
At a Glance
Market Segments
Small-Business (89.3% of reviews)
Small-Business (78.2% of reviews)
Entry-Level Pricing
No pricing available
Starting at $15.00 1 User Per Month
Contact Center Studio
Star Rating
(30)4.7 out of 5
Market Segments
Small-Business (89.3% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Contact Center StudioNextiva
Star Rating
(3,435)4.5 out of 5
Market Segments
Small-Business (78.2% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $15.00 1 User Per Month
Browse all 6 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Nextiva excels in overall user satisfaction, boasting a significantly higher G2 Score compared to Contact Center Studio. Users appreciate its reliable performance, with one stating, "The product functions as expected, and we haven't encountered many problems with it."
- Users say that Nextiva's implementation process is straightforward, making it easy for businesses to onboard new agents quickly. Reviewers highlight the intuitive setup, noting, "It is very easy to use, and implementing it for each agent is straightforward."
- Reviewers mention that Contact Center Studio offers a user-friendly interface, which simplifies the management of call flows and IVR setups. One user praised its flexibility, stating, "The best part is the flexibility you can customize almost everything without needing technical expertise."
- According to verified reviews, Nextiva shines with its robust call recording feature, which users find invaluable for training and quality assurance. A reviewer noted, "I find the call recording feature particularly valuable for my small business, allowing me to review calls with my employees."
- Users highlight that both platforms provide quality support, but Nextiva's customer service is frequently mentioned as excellent. One user remarked, "The customer support is excellent, and I use it daily," indicating a strong partnership in business operations.
- G2 reviewers indicate that while Contact Center Studio has a higher star rating, its limited number of reviews suggests that user experiences may not be as widely representative. In contrast, Nextiva's extensive feedback base provides a more reliable insight into its performance and user satisfaction.
Pricing
Entry-Level Pricing
Contact Center Studio
No pricing availableNextiva
Core
Starting at $15.00
1 User Per Month
For small teams! Reliably run your business and communicate with your team and customers through unified voice, video, SMS, and digital channels with instant setup, no hardware, centralized conversations, and built-in tools for productivity, collaboration, and responsiveness.
- Inbound & Outbound Voice
- Business SMS
- Video Meetings
Free Trial
Contact Center Studio
No trial information availableNextiva
No trial information availableRatings
Meets Requirements
9.3
7
9.0
2,766
Ease of Use
9.3
7
8.7
2,802
Ease of Setup
9.0
5
8.4
2,093
Ease of Admin
Not enough data
8.6
1,986
Quality of Support
9.0
7
9.0
2,752
Has the product been a good partner in doing business?
Not enough data
8.9
1,967
Product Direction (% positive)
10.0
5
8.3
2,653
Features by Category
Channels
Not enough data
9.4
197
Not enough data
8.0
179
Not enough data
7.7
176
Not enough data
8.2
182
Not enough data
8.2
171
Generative AI
Not enough data
7.6
85
Functions
Not enough data
8.7
177
Not enough data
8.6
176
Not enough data
8.9
177
Not enough data
8.1
174
Not enough data
8.2
172
Not enough data
8.5
180
Not enough data
8.5
172
Not enough data
8.4
168
Agentic AI - Contact Center
Not enough data
8.8
12
Not enough data
9.3
12
Not enough data
9.3
12
Not enough data
9.3
12
Administrative
Not enough data
8.3
170
Not enough data
9.1
178
Not enough data
9.0
178
Not enough data
8.4
168
Not enough data
8.3
163
Platform
Not enough data
8.1
470
Not enough data
8.6
670
Not enough data
8.6
588
Not enough data
8.9
696
Not enough data
8.8
609
Not enough data
8.3
506
Not enough data
8.6
607
Generative AI
Not enough data
7.7
296
Workforce Management
Not enough data
8.8
611
Not enough data
8.7
569
Call Center Infrastructure (CCI)
Not enough data
8.9
9
Not enough data
8.9
9
Not enough data
8.9
9
Not enough data
8.9
9
Administrative
Not enough data
8.7
598
Not enough data
8.7
628
Basic Communication - Cloud PBX
Not enough data
9.2
28
Not enough data
9.1
29
Not enough data
9.3
28
Not enough data
8.5
25
Not enough data
8.5
27
Not enough data
9.1
27
Advanced Features - Cloud PBX
Not enough data
9.1
27
Not enough data
9.3
29
Not enough data
9.0
29
Not enough data
9.2
27
Platform Basics - VoIP Providers
Not enough data
8.6
60
Not enough data
8.8
65
Not enough data
8.4
59
Not enough data
8.2
59
Not enough data
8.0
56
Not enough data
7.9
56
Basic Communication
Not enough data
9.2
1641
|
Verified
Not enough data
7.9
903
|
Verified
Not enough data
8.3
1049
|
Verified
Not enough data
7.7
836
Not enough data
8.6
1161
|
Verified
Not enough data
9.1
1342
|
Verified
Agentic AI - VoIP Providers
Not enough data
7.7
42
Not enough data
8.0
41
Not enough data
7.7
42
Not enough data
7.8
43
Access
Not enough data
8.0
910
Not enough data
8.2
904
Not enough data
8.5
1040
|
Verified
Advanced Features
Not enough data
8.3
1176
|
Verified
Not enough data
8.6
1241
|
Verified
Not enough data
9.1
1480
Voice Recognition - AI Voice Assistants
Not enough data
Not enough data
Speech Synthesis - AI Voice Assistants
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security and privacy - AI Voice Assistants
Not enough data
Not enough data
Compatibility - AI Voice Assistants
Not enough data
Not enough data
Agentic AI - UCaaS Platforms
Not enough data
8.3
8
Not enough data
7.9
8
Not enough data
8.3
9
Not enough data
8.8
8
Extensions
Not enough data
8.5
152
|
Verified
Not enough data
9.1
160
|
Verified
Not enough data
8.8
150
|
Verified
Features
Not enough data
9.2
183
|
Verified
Not enough data
8.5
155
Not enough data
8.3
146
|
Verified
Not enough data
9.0
159
|
Verified
Not enough data
8.5
150
|
Verified
Not enough data
Feature Not Available
Categories
Categories
Shared Categories
Contact Center Studio and Nextiva are categorized as Contact Center
Unique Categories
Contact Center Studio has no unique categories
Nextiva is categorized as UCaaS Platforms, AI Voice Assistants, VoIP Providers, Call Center Infrastructure (CCI), and Cloud PBX Platforms
Reviews
Reviewers' Company Size
Contact Center Studio
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Nextiva
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Real Estate
21.4%
Retail
10.7%
Marketing and Advertising
10.7%
Sports
7.1%
Online Media
7.1%
Other
42.9%
Hospital & Health Care
5.9%
Insurance
5.7%
Construction
5.3%
Financial Services
4.6%
Real Estate
4.0%
Other
74.5%
Discussions
Contact Center Studio has no discussions with answers
What does nextiva do?
3 Comments
SC
Phone Systems for businessRead more
What is VoIP feature?
3 Comments
JB
Voice over Internet Protocol or VoIP is basically phone service using internet connection instead of a regular phone line connectionRead more
If we need more lines in the future as our business grows, do we have to purchase new phones as well?
2 Comments
RW
Julianne, the answer depends on your current phones and service package with Nextiva. We have multiple numbers configured to ring one or more phones as well...Read more
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