# Top 10 Contact Center Studio Alternatives & Competitors **Average Rating:** 4.7/5 **Total Number of Reviews:** 30 If you are considering Contact Center Studio, you may also want to investigate similar alternatives or competitors to find the best solution. Contact Center Software is a widely used technology, and many people are seeking easily administered, quick software solutions with web chat, session recording, and session summary notes. Other important factors to consider when researching alternatives to Contact Center Studio include calls and phone calls. The best overall Contact Center Studio alternative is Nextiva. Other similar apps like Contact Center Studio are Ozonetel, CallHippo, CallRail, and 3CX. Contact Center Studio alternatives can be found in [Contact Center Software](https://www.g2.com/categories/contact-center) but may also be in [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents) or [VoIP Providers](https://www.g2.com/categories/voip-providers). ## Best Paid & Free Alternatives to Contact Center Studio - [Nextiva](https://www.g2.com/products/nextiva/reviews) - [Ozonetel](https://www.g2.com/products/ozonetel/reviews) - [CallHippo](https://www.g2.com/products/callhippo/reviews) - [CallRail](https://www.g2.com/products/callrail/reviews) - [3CX](https://www.g2.com/products/3cx/reviews) - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) - [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) - [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) - [NiCE CXone](https://www.g2.com/products/nice-cxone/reviews) ## Top 10 Alternatives to Contact Center Studio Recently Reviewed By G2 Community Browse options below. Based on reviewer data, you can see how Contact Center Studio stacks up to the competition, check reviews from current & previous users in industries like Real Estate, Financial Services, and Sports, and find the best product for your business. ### 1. [Nextiva](https://www.g2.com/products/nextiva/reviews) By Nextiva **Average Rating:** 4.5/5 **Total Reviews:** 3,578 The Nextiva technology platform is a state-of-the-art telecommunications infrastructure that allows a company's employees to conduct their business from anywhere. Categories in common with Contact Center Studio: [Contact Center](https://www.g2.com/categories/contact-center) **Compare:** [Contact Center Studio vs Nextiva](https://www.g2.com/compare/contact-center-studio-vs-nextiva) **Compare Nextiva with other alternatives:** - [Nextiva vs Ozonetel](https://www.g2.com/compare/nextiva-vs-ozonetel) - [Nextiva vs CallHippo](https://www.g2.com/compare/callhippo-vs-nextiva) - [Nextiva vs CallRail](https://www.g2.com/compare/callrail-vs-nextiva) - [Nextiva vs 3CX](https://www.g2.com/compare/3cx-vs-nextiva) - [Nextiva vs Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-nextiva) - [Nextiva vs Talkdesk](https://www.g2.com/compare/nextiva-vs-talkdesk) - [Nextiva vs JustCall](https://www.g2.com/compare/saas-labs-justcall-vs-nextiva) - [Nextiva vs CloudTalk](https://www.g2.com/compare/cloudtalk-vs-nextiva) - [Nextiva vs NiCE CXone](https://www.g2.com/compare/nextiva-vs-nice-cxone) ### 2. [Ozonetel](https://www.g2.com/products/ozonetel/reviews) By Ozonetel **Average Rating:** 4.6/5 **Total Reviews:** 625 Ozonetel CloudAgent is designed to enable users to deliver the service their customers demand. Reviewers say compared to Contact Center Studio, Ozonetel is: - Easier to set up Categories in common with Contact Center Studio: [Contact Center](https://www.g2.com/categories/contact-center) **Compare:** [Contact Center Studio vs Ozonetel](https://www.g2.com/compare/contact-center-studio-vs-ozonetel) **Compare Ozonetel with other alternatives:** - [Ozonetel vs Nextiva](https://www.g2.com/compare/nextiva-vs-ozonetel) - [Ozonetel vs CallHippo](https://www.g2.com/compare/callhippo-vs-ozonetel) - [Ozonetel vs CallRail](https://www.g2.com/compare/callrail-vs-ozonetel) - [Ozonetel vs 3CX](https://www.g2.com/compare/3cx-vs-ozonetel) - [Ozonetel vs Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-ozonetel) - [Ozonetel vs Talkdesk](https://www.g2.com/compare/ozonetel-vs-talkdesk) - [Ozonetel vs JustCall](https://www.g2.com/compare/saas-labs-justcall-vs-ozonetel) - [Ozonetel vs CloudTalk](https://www.g2.com/compare/cloudtalk-vs-ozonetel) - [Ozonetel vs NiCE CXone](https://www.g2.com/compare/nice-cxone-vs-ozonetel) ### 3. [CallHippo](https://www.g2.com/products/callhippo/reviews) By CallHippo **Average Rating:** 4.5/5 **Total Reviews:** 407 CallHippo is a powerful and easy-to-use VoIP based Virtual Phone System, which improve business productivity and sales engagement. Categories in common with Contact Center Studio: [Contact Center](https://www.g2.com/categories/contact-center) **Compare:** [Contact Center Studio vs CallHippo](https://www.g2.com/compare/callhippo-vs-contact-center-studio) **Compare CallHippo with other alternatives:** - [CallHippo vs Nextiva](https://www.g2.com/compare/callhippo-vs-nextiva) - [CallHippo vs Ozonetel](https://www.g2.com/compare/callhippo-vs-ozonetel) - [CallHippo vs CallRail](https://www.g2.com/compare/callhippo-vs-callrail) - [CallHippo vs 3CX](https://www.g2.com/compare/3cx-vs-callhippo) - [CallHippo vs Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-callhippo) - [CallHippo vs Talkdesk](https://www.g2.com/compare/callhippo-vs-talkdesk) - [CallHippo vs JustCall](https://www.g2.com/compare/callhippo-vs-saas-labs-justcall) - [CallHippo vs CloudTalk](https://www.g2.com/compare/callhippo-vs-cloudtalk) - [CallHippo vs NiCE CXone](https://www.g2.com/compare/callhippo-vs-nice-cxone) ### 4. [CallRail](https://www.g2.com/products/callrail/reviews) By CallRail **Average Rating:** 4.5/5 **Total Reviews:** 1,717 CallRail is the AI-powered lead intelligence platform that makes it easy for businesses of all sizes to market with confidence. Serving more than 200,000 companies worldwide, CallRail’s solutions help businesses track and attribute each lead to their marketing journey, capture and manage every call, text, chat, and form, and use insights surfaced by AI to optimize their marketing. Categories in common with Contact Center Studio: [Contact Center](https://www.g2.com/categories/contact-center) **Compare:** [Contact Center Studio vs CallRail](https://www.g2.com/compare/callrail-vs-contact-center-studio) **Compare CallRail with other alternatives:** - [CallRail vs Nextiva](https://www.g2.com/compare/callrail-vs-nextiva) - [CallRail vs Ozonetel](https://www.g2.com/compare/callrail-vs-ozonetel) - [CallRail vs CallHippo](https://www.g2.com/compare/callhippo-vs-callrail) - [CallRail vs 3CX](https://www.g2.com/compare/3cx-vs-callrail) - [CallRail vs Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-callrail) - [CallRail vs Talkdesk](https://www.g2.com/compare/callrail-vs-talkdesk) - [CallRail vs JustCall](https://www.g2.com/compare/callrail-vs-saas-labs-justcall) - [CallRail vs CloudTalk](https://www.g2.com/compare/callrail-vs-cloudtalk) - [CallRail vs NiCE CXone](https://www.g2.com/compare/callrail-vs-nice-cxone) ### 5. [3CX](https://www.g2.com/products/3cx/reviews) By 3CX **Average Rating:** 4.4/5 **Total Reviews:** 547 3CX is an open standards communications solution that replaces proprietary PBX's. Built for business connectivity and collaboration it integrates video conferencing, live chat and apps for Android, iOS, and the web. Available on premise (Windows / Linux) or hosted as a cloud solution. Categories in common with Contact Center Studio: [Contact Center](https://www.g2.com/categories/contact-center) **Compare:** [Contact Center Studio vs 3CX](https://www.g2.com/compare/3cx-vs-contact-center-studio) **Compare 3CX with other alternatives:** - [3CX vs Nextiva](https://www.g2.com/compare/3cx-vs-nextiva) - [3CX vs Ozonetel](https://www.g2.com/compare/3cx-vs-ozonetel) - [3CX vs CallHippo](https://www.g2.com/compare/3cx-vs-callhippo) - [3CX vs CallRail](https://www.g2.com/compare/3cx-vs-callrail) - [3CX vs Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/compare/3cx-vs-agentforce-service-formerly-salesforce-service-cloud) - [3CX vs Talkdesk](https://www.g2.com/compare/3cx-vs-talkdesk) - [3CX vs JustCall](https://www.g2.com/compare/3cx-vs-saas-labs-justcall) - [3CX vs CloudTalk](https://www.g2.com/compare/3cx-vs-cloudtalk) - [3CX vs NiCE CXone](https://www.g2.com/compare/3cx-vs-nice-cxone) ### 6. [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) By Salesforce **Average Rating:** 4.4/5 **Total Reviews:** 7,358 Deliver excellent customer service with a 360-degree view of your customers, an enterprise grade knowledge base, agent productivity tools, service contracts & entitlements, and analytics for complete visibility all on the Salesforce Platform. Categories in common with Contact Center Studio: [Contact Center](https://www.g2.com/categories/contact-center) **Compare:** [Contact Center Studio vs Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-contact-center-studio) **Compare Agentforce Service (formerly Salesforce Service Cloud) with other alternatives:** - [Agentforce Service (formerly Salesforce Service Cloud) vs Nextiva](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-nextiva) - [Agentforce Service (formerly Salesforce Service Cloud) vs Ozonetel](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-ozonetel) - [Agentforce Service (formerly Salesforce Service Cloud) vs CallHippo](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-callhippo) - [Agentforce Service (formerly Salesforce Service Cloud) vs CallRail](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-callrail) - [Agentforce Service (formerly Salesforce Service Cloud) vs 3CX](https://www.g2.com/compare/3cx-vs-agentforce-service-formerly-salesforce-service-cloud) - [Agentforce Service (formerly Salesforce Service Cloud) vs Talkdesk](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-talkdesk) - [Agentforce Service (formerly Salesforce Service Cloud) vs JustCall](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-saas-labs-justcall) - [Agentforce Service (formerly Salesforce Service Cloud) vs CloudTalk](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-cloudtalk) - [Agentforce Service (formerly Salesforce Service Cloud) vs NiCE CXone](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-nice-cxone) ### 7. [Talkdesk](https://www.g2.com/products/talkdesk/reviews) By Talkdesk **Average Rating:** 4.4/5 **Total Reviews:** 2,509 Talkdesk® is a global cloud contact center leader for customer-obsessed companies. Talkdesk believes that better customer experiences start with AI. With automation-first customer experience solutions, Talkdesk customers can optimize their most critical customer service processes. Talkdesk's speed of innovation, deep vertical expertise, and global footprint reflect its commitment to ensuring that businesses everywhere can deliver better customer experiences across any industry and through any channel, resulting in higher customer satisfaction and accelerated business outcomes. Over 1,300 innovative companies worldwide, including BankUnited, Canon, Evara Health, IBM, Michaels, Novobanco, On Running, and Teka, partner with Talkdesk to deliver a better way to excellent customer experience. Categories in common with Contact Center Studio: [Contact Center](https://www.g2.com/categories/contact-center) **Compare:** [Contact Center Studio vs Talkdesk](https://www.g2.com/compare/contact-center-studio-vs-talkdesk) **Compare Talkdesk with other alternatives:** - [Talkdesk vs Nextiva](https://www.g2.com/compare/nextiva-vs-talkdesk) - [Talkdesk vs Ozonetel](https://www.g2.com/compare/ozonetel-vs-talkdesk) - [Talkdesk vs CallHippo](https://www.g2.com/compare/callhippo-vs-talkdesk) - [Talkdesk vs CallRail](https://www.g2.com/compare/callrail-vs-talkdesk) - [Talkdesk vs 3CX](https://www.g2.com/compare/3cx-vs-talkdesk) - [Talkdesk vs Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-talkdesk) - [Talkdesk vs JustCall](https://www.g2.com/compare/saas-labs-justcall-vs-talkdesk) - [Talkdesk vs CloudTalk](https://www.g2.com/compare/cloudtalk-vs-talkdesk) - [Talkdesk vs NiCE CXone](https://www.g2.com/compare/nice-cxone-vs-talkdesk) ### 8. [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) By Saas Labs **Average Rating:** 4.3/5 **Total Reviews:** 2,387 JustCall is an AI-powered customer communication platform that allows you to connect with customers instantly, automate your workflows, and coach your teams, all from a single interface. Purpose-built to serve your business communication needs, JustCall easily integrates with 100+ CRMs, Help desks, and all the business tools you need to engineer better conversations. Trusted by 6,000+ companies globally, JustCall enables customer-facing teams to enjoy seamless customer conversations with real-time and post-call AI-powered insights. Top JustCall features to watch out for: ★ Inbound & outbound calling ★ Send & receive SMS & MMS ★ Sales dialer (Auto Dialer, Predictive Dialer, and Dynamic Dialer) ★ SMS Workflows & Bots ★ Multi-level IVR ★ Real-time agent assist ★ AI-powered SMS Copilot ★ AI coaching ★ Sentiment analysis ★ AI call scoring ★ Live call monitoring ★ Shared WhatsApp inbox ★ Automatic call distribution ★ Business phone numbers in 70+ countries Categories in common with Contact Center Studio: [Contact Center](https://www.g2.com/categories/contact-center) **Compare:** [Contact Center Studio vs JustCall](https://www.g2.com/compare/contact-center-studio-vs-saas-labs-justcall) **Compare JustCall with other alternatives:** - [JustCall vs Nextiva](https://www.g2.com/compare/saas-labs-justcall-vs-nextiva) - [JustCall vs Ozonetel](https://www.g2.com/compare/saas-labs-justcall-vs-ozonetel) - [JustCall vs CallHippo](https://www.g2.com/compare/callhippo-vs-saas-labs-justcall) - [JustCall vs CallRail](https://www.g2.com/compare/callrail-vs-saas-labs-justcall) - [JustCall vs 3CX](https://www.g2.com/compare/3cx-vs-saas-labs-justcall) - [JustCall vs Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-saas-labs-justcall) - [JustCall vs Talkdesk](https://www.g2.com/compare/saas-labs-justcall-vs-talkdesk) - [JustCall vs CloudTalk](https://www.g2.com/compare/cloudtalk-vs-saas-labs-justcall) - [JustCall vs NiCE CXone](https://www.g2.com/compare/saas-labs-justcall-vs-nice-cxone) ### 9. [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) By CloudTalk **Average Rating:** 4.4/5 **Total Reviews:** 1,845 CloudTalk is a remote-ready cloud call center software for sales and customer support teams. Aside from providing top of the range call quality and a modern solution, our unique selling point is the ability to easily integrate with leading CRMs and helpdesks, giving customer service agents and sales people better visibility of their customer or prospect base. On top of this, we have a feature stack consisting of drag & drop workflow automations, multistep call flow builders and smart dialing functionality, which automate and simplify a large part of our customers’ workflows, saving on average 2-3 minutes per call. Categories in common with Contact Center Studio: [Contact Center](https://www.g2.com/categories/contact-center) **Compare:** [Contact Center Studio vs CloudTalk](https://www.g2.com/compare/cloudtalk-vs-contact-center-studio) **Compare CloudTalk with other alternatives:** - [CloudTalk vs Nextiva](https://www.g2.com/compare/cloudtalk-vs-nextiva) - [CloudTalk vs Ozonetel](https://www.g2.com/compare/cloudtalk-vs-ozonetel) - [CloudTalk vs CallHippo](https://www.g2.com/compare/callhippo-vs-cloudtalk) - [CloudTalk vs CallRail](https://www.g2.com/compare/callrail-vs-cloudtalk) - [CloudTalk vs 3CX](https://www.g2.com/compare/3cx-vs-cloudtalk) - [CloudTalk vs Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-cloudtalk) - [CloudTalk vs Talkdesk](https://www.g2.com/compare/cloudtalk-vs-talkdesk) - [CloudTalk vs JustCall](https://www.g2.com/compare/cloudtalk-vs-saas-labs-justcall) - [CloudTalk vs NiCE CXone](https://www.g2.com/compare/cloudtalk-vs-nice-cxone) ### 10. [NiCE CXone](https://www.g2.com/products/nice-cxone/reviews) By NiCE **Average Rating:** 4.3/5 **Total Reviews:** 1,730 NiCE (NASDAQ: NICE) is transforming the world with AI that puts people first. Our purpose-built AI-powered platforms automate engagements into proactive, safe, intelligent actions, empowering individuals and organizations to innovate and act, from interaction to resolution. Trusted by organizations throughout 150+ countries worldwide, NiCE’s platforms are widely adopted across industries connecting people, systems, and workflows to work smarter at scale, elevating performance across the organization, delivering proven measurable outcomes. Categories in common with Contact Center Studio: [Contact Center](https://www.g2.com/categories/contact-center) **Compare:** [Contact Center Studio vs NiCE CXone](https://www.g2.com/compare/contact-center-studio-vs-nice-cxone) **Compare NiCE CXone with other alternatives:** - [NiCE CXone vs Nextiva](https://www.g2.com/compare/nextiva-vs-nice-cxone) - [NiCE CXone vs Ozonetel](https://www.g2.com/compare/nice-cxone-vs-ozonetel) - [NiCE CXone vs CallHippo](https://www.g2.com/compare/callhippo-vs-nice-cxone) - [NiCE CXone vs CallRail](https://www.g2.com/compare/callrail-vs-nice-cxone) - [NiCE CXone vs 3CX](https://www.g2.com/compare/3cx-vs-nice-cxone) - [NiCE CXone vs Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-nice-cxone) - [NiCE CXone vs Talkdesk](https://www.g2.com/compare/nice-cxone-vs-talkdesk) - [NiCE CXone vs JustCall](https://www.g2.com/compare/saas-labs-justcall-vs-nice-cxone) - [NiCE CXone vs CloudTalk](https://www.g2.com/compare/cloudtalk-vs-nice-cxone) --- ## Contact Center Studio Alternatives FAQs ### What are the best alternatives to Contact Center Studio? The best alternatives to Contact Center Studio include [Nextiva](https://www.g2.com/products/nextiva/reviews) (4.5/5 stars with 3,569 reviews), [Ozonetel](https://www.g2.com/products/ozonetel/reviews) (4.6/5 stars with 625 reviews), [CallHippo](https://www.g2.com/products/callhippo/reviews) (4.5/5 stars with 400 reviews), and [CallRail](https://www.g2.com/products/callrail/reviews) (4.5/5 stars with 1,716 reviews). These alternatives are highly rated and widely reviewed, indicating strong market presence and user satisfaction. ### Which Contact Center tools do reviewers recommend instead of Contact Center Studio? Reviewers recommend [Nextiva](https://www.g2.com/products/nextiva/reviews) for its comprehensive communication platform that integrates voice, messaging, and video with AI-driven features, praised for excellent customer support and reliable call quality across 3,569 reviews. [Ozonetel](https://www.g2.com/products/ozonetel/reviews) is favored for its unified omnichannel contact center capabilities, AI-powered automation, and seamless CRM integrations, supported by 625 reviews highlighting its scalability and real-time analytics. [CallHippo](https://www.g2.com/products/callhippo/reviews) is recommended for its user-friendly interface, quick setup, and cost-effective international calling features, with 400 reviews noting its reliable call quality and CRM integrations. [CallRail](https://www.g2.com/products/callrail/reviews) is endorsed for its advanced call tracking, marketing attribution, and AI-powered transcription and analytics, with 1,716 reviews emphasizing its ease of use and valuable marketing insights. These tools are suggested as strong alternatives to Contact Center Studio based on user feedback and feature sets. ### How does Contact Center Studio compare to Nextiva? According to G2 data, [Contact Center Studio](https://www.g2.com/products/contact-center-studio/reviews) holds a higher average rating of 4.7/5 based on 30 reviews, compared to [Nextiva](https://www.g2.com/products/nextiva/reviews)'s 4.5/5 from 3,569 reviews. Contact Center Studio scores 9.3 in both "better at meeting requirements" and "more usable" dimensions, surpassing Nextiva's 9.0 and 8.7 respectively by 0.3 and 0.6 points. It also leads Nextiva by 0.6 points in "easier to set up" (9.0 vs 8.4). Nextiva, however, has a 0.4-point advantage in "easier to admin" (8.6 vs no data for Contact Center Studio) and matches Contact Center Studio in "better at support" with both scoring 9.0. Sentiment analysis reveals that Contact Center Studio's pros emphasize customer support (6 mentions), ease of use (4 mentions), reliability (2 mentions), and affordability (2 mentions). Its cons include a learning curve and limited customization. Nextiva's strengths are highlighted by 127 mentions of customer support, 117 mentions of ease of use, 85 mentions of reliability, and 50 mentions of call quality. Its cons include difficult configuration (25 mentions), complexity (25 mentions), and call issues (16 mentions). Overall, Contact Center Studio is favored for meeting requirements, usability, and setup ease, while Nextiva excels in administration ease and has a broader user base with extensive feature mentions and support volume. Both platforms are reliable and well-supported, but Nextiva offers a more comprehensive communication suite with a larger review base. ### Why do users choose Nextiva over Contact Center Studio? Users choose [Nextiva](https://www.g2.com/products/nextiva/reviews) over Contact Center Studio primarily due to its extensive feature set and broad communication capabilities, including integrated voice, messaging, video, and customer engagement applications within a single platform. Nextiva's large user base (3,569 reviews) and high volume of positive mentions for customer support (127 mentions), ease of use (117 mentions), and reliability (85 mentions) demonstrate strong market trust and satisfaction. Nextiva's mobile app and desktop integration facilitate seamless communication from anywhere, with 31 mentions of easy communication and 50 mentions of call quality, supporting flexible remote work environments. The platform's scalability and ability to handle multiple locations and users efficiently are also key factors, as reflected in reviews praising its reliability and ease of adding new users and lines. Additionally, Nextiva's customer support is frequently highlighted for responsiveness and helpfulness, contributing to user preference despite some mentions of complexity and configuration challenges. 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