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Compare ScreenConnect and SolarWinds DameWare Remote Support 
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At a Glance
Market Segments
Small-Business (65.9% of reviews)
Mid-Market (48.5% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
ScreenConnect
Star Rating
(488)4.7 out of 5
Market Segments
Small-Business (65.9% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about ScreenConnectSolarWinds DameWare Remote Support
Star Rating
(68)4.3 out of 5
Market Segments
Mid-Market (48.5% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about SolarWinds DameWare Remote SupportSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that SolarWinds DameWare Remote Support excels in its "Remote Reboot" feature, scoring 9.5, which allows for seamless system restarts during remote sessions, a critical function for IT support teams. In contrast, ConnectWise ScreenConnect, while offering robust features, does not match this level of performance in remote reboot capabilities.
- Reviewers mention that ConnectWise ScreenConnect shines in "Session Recording" with a score of 8.8, providing users with the ability to record sessions for training and compliance purposes. SolarWinds DameWare, however, has a lower score of 6.3 in this area, indicating a potential gap in functionality for users who prioritize session documentation.
- G2 users highlight the superior "Unattended Remote Access" capabilities of both products, with SolarWinds scoring 9.1 and ConnectWise slightly higher at 9.2. This feature is essential for IT professionals needing to access systems without user intervention, and both products perform well, but ConnectWise has a slight edge.
- Reviewers mention that SolarWinds DameWare Remote Support has a strong "User, Role, and Access Management" feature, scoring 9.4, which is crucial for organizations needing to manage permissions effectively. ConnectWise ScreenConnect, while still effective, scores slightly lower at 8.7, indicating that DameWare may offer more robust administrative controls.
- Users on G2 report that ConnectWise ScreenConnect's "Multi-Monitor Support" feature, scoring 8.9, is particularly beneficial for users who work with multiple screens, enhancing productivity during remote sessions. SolarWinds DameWare, while functional, does not provide the same level of support in this area, which could be a drawback for multi-tasking users.
- Reviewers say that the "Quality of Support" is notably higher for ConnectWise ScreenConnect, with a score of 8.8 compared to SolarWinds' 8.3. This suggests that users may find more reliable assistance and resources when encountering issues with ConnectWise, making it a more favorable option for those who value customer support.
Pricing
Entry-Level Pricing
ScreenConnect
No pricing availableSolarWinds DameWare Remote Support
No pricing availableFree Trial
ScreenConnect
Free Trial is available
SolarWinds DameWare Remote Support
Free Trial is available
Ratings
Meets Requirements
9.3
402
9.1
60
Ease of Use
9.3
405
9.0
60
Ease of Setup
8.9
330
8.8
41
Ease of Admin
8.9
327
9.0
40
Quality of Support
8.8
345
8.2
48
Has the product been a good partner in doing business?
9.1
312
8.7
38
Product Direction (% positive)
8.7
398
7.1
57
Features by Category
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Productivity Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Presenter Tools
8.6
15
Not enough data
Feature Not Available
Not enough data
9.7
19
Not enough data
8.8
16
Not enough data
Conferencing Options
7.9
14
Not enough data
6.7
13
Not enough data
Feature Not Available
Not enough data
Application Tools
8.1
13
Not enough data
8.6
16
Not enough data
Feature Not Available
Not enough data
Agentic AI - Screen Sharing
Not enough data
Not enough data
Collaboration Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Meeting Coordination
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Software Type
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Video Conferencing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
9.6
44
8.3
5
9.2
43
Not enough data
9.0
40
Not enough data
9.3
46
8.0
5
9.1
45
7.3
5
8.9
46
7.3
5
Maintenance
9.3
46
Not enough data
8.8
35
Not enough data
Communication
8.9
43
Not enough data
7.6
29
Not enough data
Feature Not Available
Not enough data
8.2
37
Not enough data
Security
8.8
31
Not enough data
8.8
36
Not enough data
Device Support
8.0
40
Not enough data
8.8
40
Not enough data
8.8
40
Not enough data
Performance
8.3
38
Not enough data
Remote Support - Remote Video Support
8.3
5
Not enough data
8.0
5
Not enough data
9.3
5
Not enough data
Content - Remote Video Support
Not enough data
Not enough data
Not enough data
Not enough data
Platform - Remote Video Support
Not enough data
Not enough data
Not enough data
Not enough data
9.3
5
Not enough data
Administration
8.9
95
9.1
15
8.7
87
8.7
13
8.4
89
8.6
14
8.7
78
7.1
7
8.9
81
Feature Not Available
9.3
106
9.4
17
Feature Not Available
Feature Not Available
Platform
9.0
97
8.8
12
7.8
81
Feature Not Available
7.9
82
Feature Not Available
9.5
107
9.5
18
Security
Feature Not Available
7.2
6
9.0
89
Feature Not Available
Feature Not Available
Feature Not Available
Categories
Categories
Shared Categories
ScreenConnect and SolarWinds DameWare Remote Support are categorized as Remote Support and Remote Desktop
Unique Categories
SolarWinds DameWare Remote Support has no unique categories
Reviews
Reviewers' Company Size
ScreenConnect
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
SolarWinds DameWare Remote Support
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
42.8%
Computer Software
6.0%
Computer & Network Security
5.8%
Computer Networking
3.9%
Hospital & Health Care
3.5%
Other
38.0%
Information Technology and Services
13.2%
Education Management
7.4%
Government Administration
5.9%
Oil & Energy
4.4%
Financial Services
4.4%
Other
64.7%
Alternatives
Discussions
I would like to switch my current ScreenConnect installation to ConnectWise's Automate. Can I?
1 Comment
RD
Yes you can, you need to speak with your account executive.Read more
What does ConnectWise control do?
1 Comment
BF
It performs remote helpdesk, remote support and most of the LogmeIn Rescue type work Read more
SolarWinds DameWare Remote Support has no discussions with answers
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