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Compare ScreenConnect and SolarWinds DameWare Remote Support 
At a Glance
Market Segments
Small-Business (65.9% of reviews)
Mid-Market (48.5% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
ScreenConnect
Star Rating
(489)4.7 out of 5
Market Segments
Small-Business (65.9% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about ScreenConnectSolarWinds DameWare Remote Support
Star Rating
(68)4.3 out of 5
Market Segments
Mid-Market (48.5% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about SolarWinds DameWare Remote SupportSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that ScreenConnect excels in overall user satisfaction, boasting a higher G2 Score compared to SolarWinds DameWare Remote Support. Users appreciate its reliability and performance, particularly highlighting its ability to maintain smooth connections even on low bandwidth.
- Users say that SolarWinds DameWare Remote Support offers impressive fast issue resolution, allowing technicians to address problems quickly without long connection times. This feature is particularly beneficial for teams needing to resolve issues efficiently.
- Reviewers mention that ScreenConnect's interface is clean and user-friendly, making it easy to manage multiple sessions. This is a significant advantage for users who juggle various remote support tasks simultaneously.
- According to verified reviews, SolarWinds DameWare Remote Support is praised for its unattended support capabilities, enabling technicians to resolve issues without interrupting end users. This feature is particularly valued in environments where minimizing disruption is crucial.
- G2 reviewers highlight that ScreenConnect's chat functionality and toolbox are standout features, enhancing the overall remote support experience. Users appreciate how these tools streamline communication and troubleshooting processes.
- Users report that while both products have strong support features, ScreenConnect edges out with a higher quality of support rating. Reviewers have noted that the support team is responsive and helpful, which can be a deciding factor for businesses relying on timely assistance.
Pricing
Entry-Level Pricing
ScreenConnect
No pricing availableSolarWinds DameWare Remote Support
No pricing availableFree Trial
ScreenConnect
Free Trial is available
SolarWinds DameWare Remote Support
Free Trial is available
Ratings
Meets Requirements
9.3
403
9.1
60
Ease of Use
9.3
406
9.0
60
Ease of Setup
8.9
331
8.8
41
Ease of Admin
8.9
328
9.0
40
Quality of Support
8.8
346
8.2
48
Has the product been a good partner in doing business?
9.1
313
8.7
38
Product Direction (% positive)
8.7
399
7.1
57
Features by Category
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Productivity Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Presenter Tools
8.6
15
Not enough data
Feature Not Available
Not enough data
9.7
19
Not enough data
8.8
16
Not enough data
Conferencing Options
7.9
14
Not enough data
6.7
13
Not enough data
Feature Not Available
Not enough data
Application Tools
8.1
13
Not enough data
8.6
16
Not enough data
Feature Not Available
Not enough data
Agentic AI - Screen Sharing
Not enough data
Not enough data
Collaboration Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Meeting Coordination
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Software Type
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Video Conferencing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
9.6
45
8.3
5
9.2
43
Not enough data
9.0
40
Not enough data
9.3
47
8.0
5
9.1
45
7.3
5
8.9
46
7.3
5
Maintenance
9.3
46
Not enough data
8.8
35
Not enough data
Communication
8.9
43
Not enough data
7.6
29
Not enough data
Feature Not Available
Not enough data
8.2
37
Not enough data
Security
8.8
31
Not enough data
8.8
36
Not enough data
Device Support
8.0
40
Not enough data
8.8
40
Not enough data
8.8
40
Not enough data
Performance
8.3
38
Not enough data
Remote Support - Remote Video Support
8.3
5
Not enough data
8.0
5
Not enough data
9.3
5
Not enough data
Content - Remote Video Support
Not enough data
Not enough data
Not enough data
Not enough data
Platform - Remote Video Support
Not enough data
Not enough data
Not enough data
Not enough data
9.3
5
Not enough data
Administration
8.9
95
9.1
15
8.7
87
8.7
13
8.4
89
8.6
14
8.7
78
7.1
7
8.9
81
Feature Not Available
9.3
106
9.4
17
Feature Not Available
Feature Not Available
Platform
9.0
97
8.8
12
7.8
81
Feature Not Available
7.9
82
Feature Not Available
9.5
107
9.5
18
Security
Feature Not Available
7.2
6
9.0
89
Feature Not Available
Feature Not Available
Feature Not Available
Categories
Categories
Shared Categories
ScreenConnect and SolarWinds DameWare Remote Support are categorized as Remote Support and Remote Desktop
Unique Categories
SolarWinds DameWare Remote Support has no unique categories
Reviews
Reviewers' Company Size
ScreenConnect
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
SolarWinds DameWare Remote Support
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
42.7%
Computer Software
6.0%
Computer & Network Security
6.0%
Computer Networking
3.9%
Hospital & Health Care
3.4%
Other
37.9%
Information Technology and Services
13.2%
Education Management
7.4%
Government Administration
5.9%
Oil & Energy
4.4%
Financial Services
4.4%
Other
64.7%
Alternatives
Discussions
I would like to switch my current ScreenConnect installation to ConnectWise's Automate. Can I?
1 Comment
RD
Yes you can, you need to speak with your account executive.Read more
What does ConnectWise control do?
1 Comment
BF
It performs remote helpdesk, remote support and most of the LogmeIn Rescue type work Read more
SolarWinds DameWare Remote Support has no discussions with answers
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