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Compare ConnectWise Integrated Expert Services and Freshdesk 
Featured Products
At a Glance
Market Segments
Small-Business (64.3% of reviews)
Small-Business (48.3% of reviews)
Entry-Level Pricing
No pricing available
$19.00 1 User per month billed annually Per Month
ConnectWise Integrated Expert Services
Star Rating
(19)4.0 out of 5
Market Segments
Small-Business (64.3% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Learn more about ConnectWise Integrated Expert ServicesFreshdesk
Star Rating
(3,688)4.4 out of 5
Market Segments
Small-Business (48.3% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00 1 User per month billed annually Per Month
Free Trial is available
Browse all 6 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Freshdesk excels in user experience, with many praising its intuitive interface and ease of use. Users highlight features like the child ticket option, which simplifies the escalation process by automatically duplicating information from parent tickets, making it a favorite among IT support specialists.
- Users say that Freshdesk's implementation process is notably quick and straightforward, with recent feedback emphasizing the seamless integration with tools like Genesys Cloud and Microsoft Teams, which enhances daily operations in contact centers.
- Reviewers mention that while ConnectWise Integrated Expert Services offers a wide range of features, including helpdesk and NOC services, it may not provide the same level of user satisfaction as Freshdesk, as indicated by its significantly lower G2 Score.
- According to verified reviews, Freshdesk stands out in terms of support quality, with users rating it highly for responsiveness and helpfulness. This is contrasted by ConnectWise, where users have expressed concerns about the quality of support, noting it could be improved.
- G2 reviewers highlight that Freshdesk's automation features are particularly beneficial, allowing teams to streamline workflows effectively. Users appreciate the response automation capabilities, which help manage ticket volumes efficiently, a feature that ConnectWise lacks in comparison.
- Users report that while ConnectWise Integrated Expert Services has a strong focus on multi-app support and integration, it struggles with user experience and ease of setup, which are areas where Freshdesk consistently receives higher ratings, making it a more favorable choice for small businesses.
Pricing
Entry-Level Pricing
ConnectWise Integrated Expert Services
No pricing availableFreshdesk
Freshdesk Email and Ticketing (Growth)
$19.00
1 User per month billed annually Per Month
Omnichannel engagement, AI agents, and robust ticketing across web, SMS, messaging and email
- Automations
- Help Desk and Ticketing: Ticketing, Shared inbox, Threads and tasks, Customer portal
- Analytics: OOB analytics and standard reports
Free Trial
ConnectWise Integrated Expert Services
No trial information availableFreshdesk
Free Trial is available
Ratings
Meets Requirements
7.6
9
8.6
3,235
Ease of Use
7.8
10
8.9
3,257
Ease of Setup
7.3
8
8.6
2,317
Ease of Admin
7.9
7
8.7
2,179
Quality of Support
7.4
9
8.7
3,132
Has the product been a good partner in doing business?
7.7
8
8.8
2,102
Product Direction (% positive)
6.5
10
8.8
3,207
Features by Category
Ticket and Case Management
8.0
9
|
Verified
8.9
2236
|
Verified
7.8
9
|
Verified
8.8
2254
|
Verified
7.1
8
|
Verified
8.5
2166
|
Verified
7.9
8
8.5
2052
|
Verified
6.7
6
8.3
1809
|
Verified
7.5
8
8.5
2093
|
Verified
9.2
6
8.7
2018
|
Verified
9.4
6
8.3
1379
|
Verified
Generative AI
Not enough data
7.3
332
Not enough data
7.4
330
Agentic AI - Help Desk
Not enough data
7.1
61
Not enough data
7.0
61
Not enough data
7.3
61
Communication Channels
7.3
8
|
Verified
8.6
1929
|
Verified
7.8
9
8.9
2086
|
Verified
8.1
7
8.4
1321
|
Verified
7.3
5
8.0
1197
|
Verified
6.9
6
7.9
943
|
Verified
Platform
7.2
6
8.0
1162
|
Verified
9.0
7
|
Verified
8.1
1664
|
Verified
9.3
7
|
Verified
8.6
1550
|
Verified
7.4
7
|
Verified
8.2
1151
|
Verified
7.2
9
|
Verified
8.0
1877
|
Verified
8.1
8
|
Verified
8.3
1965
|
Verified
Channels
Not enough data
8.4
360
Not enough data
8.0
336
Not enough data
7.5
326
Design
Not enough data
8.2
333
Not enough data
7.8
337
Not enough data
8.3
357
Not enough data
8.3
346
Not enough data
8.4
335
Generative AI
Not enough data
7.7
266
Not enough data
7.8
266
Usability
Not enough data
8.8
268
Not enough data
8.7
264
Not enough data
8.8
258
Reporting
Not enough data
8.6
252
Not enough data
8.5
248
Not enough data
8.6
260
Generative AI
Not enough data
7.5
183
Not enough data
7.6
183
Conversational Platform
Not enough data
8.3
439
Not enough data
8.3
385
Not enough data
8.3
378
Not enough data
8.4
314
Support Automation
Not enough data
8.4
395
Not enough data
8.4
415
Not enough data
8.3
380
Not enough data
8.3
321
Generative AI
Not enough data
7.4
212
Not enough data
7.4
208
Generative AI
Not enough data
7.9
119
Not enough data
7.9
117
Not enough data
7.6
116
Communication
Not enough data
8.8
587
|
Verified
Not enough data
8.7
602
|
Verified
Not enough data
8.7
497
|
Verified
Not enough data
8.5
202
Not enough data
8.2
204
Internal Use
9.0
7
|
Verified
8.1
1664
|
Verified
Not enough data
8.6
206
Not enough data
8.2
188
Not enough data
8.8
560
|
Verified
Not enough data
8.8
521
|
Verified
Not enough data
8.6
549
|
Verified
Generative AI
Not enough data
7.9
144
Self-Service Experience
Not enough data
8.7
963
Not enough data
8.6
915
Not enough data
8.3
688
Not enough data
8.2
243
Not enough data
8.4
261
Self-Service Platform
Not enough data
8.5
257
Not enough data
8.6
266
Not enough data
8.0
226
Not enough data
8.5
241
Agentic AI - Customer Self-Service
Not enough data
7.9
20
Not enough data
7.9
18
Not enough data
8.0
19
Not enough data
7.9
21
Not enough data
7.7
20
Not enough data
7.5
19
Not enough data
7.8
19
Generative AI
Not enough data
8.2(won by default)
81
Not enough data
8.1(won by default)
81
Process
Not enough data
8.6(won by default)
166
Not enough data
9.3(won by default)
487
Not enough data
8.6(won by default)
375
Channels
Not enough data
9.2(won by default)
482
Not enough data
8.7(won by default)
419
Not enough data
8.8(won by default)
380
Not enough data
8.5(won by default)
344
Not enough data
8.3(won by default)
58
Insight
Not enough data
8.6(won by default)
386
Not enough data
8.7(won by default)
173
Not enough data
8.6(won by default)
377
Not enough data
9.1(won by default)
449
Generative AI
Not enough data
7.7
88
Not enough data
7.7
87
Customer Query Resolution - AI Customer Support Agents
Not enough data
9.0
12
Not enough data
8.8
11
Not enough data
8.3
12
Not enough data
8.8
12
Not enough data
8.1
12
Customer Interaction Automation - AI Customer Support Agents
Not enough data
8.2
12
Not enough data
8.6
13
Not enough data
8.7
13
Not enough data
8.6
13
Automation
Not enough data
9.0
12
Not enough data
8.8
12
Not enough data
8.9
12
Autonomy
Not enough data
7.2
12
Not enough data
8.6
11
Not enough data
8.5
12
Not enough data
8.2
12
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
ConnectWise Integrated Expert Services and Freshdesk are categorized as Help Desk
Unique Categories
ConnectWise Integrated Expert Services has no unique categories
Reviews
Reviewers' Company Size
ConnectWise Integrated Expert Services
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Freshdesk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
64.3%
Printing
7.1%
Marketing and Advertising
7.1%
Education Management
7.1%
Computer Networking
7.1%
Other
7.1%
Information Technology and Services
17.0%
Computer Software
12.8%
Financial Services
4.1%
Internet
4.1%
Education Management
3.8%
Other
58.1%
Alternatives
Discussions
ConnectWise Integrated Expert Services has no discussions with answers
What is Freshdesk used for?
4 Comments
TB
Freshdesk is a customer support software used to manage and streamline customer service operations. It helps businesses handle customer inquiries, track...Read more
What is the use of freshdesk?
3 Comments
AB
Freshdesk is a Customer communication portal that will assist you in managing customer queries in various formats in a centralised space with transparency in...Read more
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