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At a Glance
Market Segments
Mid-Market (55.4% of reviews)
Mid-Market (70.7% of reviews)
Entry-Level Pricing
$19.99 1 User Per Month
Contact Us
Computer
Star Rating
(161)4.4 out of 5
Market Segments
Mid-Market (55.4% of reviews)
Pros & Cons
Entry-Level Pricing
$19.99 1 User Per Month
Browse all 3 pricing plansQualified
Star Rating
(1,343)4.9 out of 5
Market Segments
Mid-Market (70.7% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Reviews say that Qualified excels in AI Text Generation with a score of 9.1, while DevRev falls short at 6.9. Users appreciate Qualified's ability to generate contextually relevant text, enhancing productivity in communication.
- Users report that Qualified's Quality of Support is outstanding, scoring 9.9 compared to DevRev's 9.2. Reviewers mention that Qualified's support team is responsive and knowledgeable, making it easier to resolve issues quickly.
- G2 users highlight Qualified's Ease of Use with a score of 9.2, while DevRev scores 8.7. Reviewers mention that Qualified's intuitive interface allows for a smoother onboarding experience, which is crucial for teams looking to adopt new software quickly.
- Users on G2 note that Qualified's Customization options are robust, scoring 9.4, whereas DevRev only scores 8.0. Reviewers appreciate the flexibility in tailoring Qualified to fit their specific workflows and needs.
- Reviewers mention that Qualified shines in Lead Development with a score of 9.5, while DevRev struggles at 6.9. Users say that Qualified's features effectively streamline the lead nurturing process, making it easier to convert prospects into customers.
- Users report that Qualified's Conversation Archiving feature is highly rated at 9.3, compared to DevRev's 7.7. Reviewers appreciate how Qualified allows for easy retrieval of past conversations, which is essential for maintaining context in customer interactions.
Pricing
Entry-Level Pricing
Computer
Starter
$19.99
1 User Per Month
For startups and small customer support teams
- Omni-channel routing
- Automation and workflows
- Customizable data and insights
Qualified
Premier
Contact Us
Scale pipeline with Piper the AI SDR and sales rep conversations.
- Real-Time Website Conversations
- Schedule Sales Meetings
- Send 1:1 Personalized Emails
Free Trial
Computer
Free Trial is available
Qualified
No trial information availableRatings
Meets Requirements
8.4
132
9.6
1,081
Ease of Use
8.6
132
9.2
1,090
Ease of Setup
7.9
77
9.2
790
Ease of Admin
8.8
46
9.2
783
Quality of Support
9.0
128
9.9
1,081
Has the product been a good partner in doing business?
9.2
45
9.9
800
Product Direction (% positive)
9.5
132
9.9
1,013
Features by Category
Ticket and Case Management
8.6
37
Not enough data
8.3
37
Not enough data
8.4
37
Not enough data
7.8
34
Not enough data
8.1
36
Not enough data
8.2
37
Not enough data
8.5
37
Not enough data
8.3
36
Not enough data
Generative AI
7.7
33
Not enough data
8.2
33
Not enough data
Agentic AI - Help Desk
6.8
18
Not enough data
6.6
17
Not enough data
6.5
17
Not enough data
Communication Channels
8.2
35
Not enough data
8.2
36
Not enough data
8.0
34
Not enough data
6.1
31
Not enough data
5.5
31
Not enough data
Platform
6.9
33
Not enough data
7.7
35
9.4
563
|
Verified
8.6
33
Not enough data
8.1
34
Not enough data
7.2
33
Not enough data
7.3
33
Not enough data
Messenger
Not enough data
9.2
349
|
Verified
Not enough data
9.1
374
|
Verified
Not enough data
9.6
430
|
Verified
Not enough data
9.3
392
|
Verified
Channels
Not enough data
Feature Not Available
Not enough data
9.6
403
|
Verified
Not enough data
7.3
172
Not enough data
Feature Not Available
Not enough data
8.5
173
|
Verified
Customers
Not enough data
9.4
378
|
Verified
Not enough data
9.4
332
|
Verified
Not enough data
9.2
390
|
Verified
Not enough data
9.5
378
|
Verified
Not enough data
9.4
379
|
Verified
Agentic AI - Conversational Marketing
Not enough data
8.5
36
Not enough data
8.4
33
Not enough data
8.8
37
Not enough data
8.9
38
Not enough data
9.0
38
Not enough data
8.5
35
Not enough data
8.6
34
Lead Facilitation
Not enough data
9.5
72
|
Verified
Not enough data
9.2
73
|
Verified
Not enough data
9.2
62
|
Verified
Not enough data
9.6
76
|
Verified
Organization
Not enough data
9.2
54
|
Verified
Not enough data
9.3
57
|
Verified
Not enough data
9.3
63
|
Verified
Performance Analysis
Not enough data
9.0
45
|
Verified
Not enough data
9.5
48
|
Verified
Sales Analysis
Not enough data
8.7
44
|
Verified
Not enough data
8.8
42
|
Verified
Generative AI
Not enough data
9.5
44
Not enough data
9.6
41
Agentic AI - AI Sales Assistant
Not enough data
9.9
12
Not enough data
9.7
11
Not enough data
9.9
13
Not enough data
8.9
14
Not enough data
9.4
14
Not enough data
9.1
13
Not enough data
9.7
10
Administration
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Service Desk
Not enough data
Not enough data
Not enough data
Not enough data
8.3
5
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - IT Service Management (ITSM) Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
7.8
20
Not enough data
8.2
19
Not enough data
8.3
21
Not enough data
Knowledge Management
8.6
20
Not enough data
8.5
18
Not enough data
7.4
18
Not enough data
Compliance
7.6
18
Not enough data
7.3
18
Not enough data
7.8
18
Not enough data
7.6
18
Not enough data
Customer Support
8.0
19
Not enough data
8.2
18
Not enough data
7.6
18
Not enough data
Data Security
7.7
18
Not enough data
7.8
18
Not enough data
7.9
18
Not enough data
8.5
17
Not enough data
Administration
8.2
20
Not enough data
8.1
20
Not enough data
8.1
19
Not enough data
Generative AI
8.5
19
Not enough data
Usability
8.8
16
Not enough data
8.2
16
Not enough data
8.7
15
Not enough data
Reporting
7.9
13
Not enough data
8.1
14
Not enough data
7.7
13
Not enough data
Generative AI
8.1
14
Not enough data
8.3
12
Not enough data
Data Availability
Not enough data
9.4
171
Not enough data
9.4
183
Not enough data
9.2
130
Platform Additional Functionality
Not enough data
9.5
199
Not enough data
9.5
161
Not enough data
Feature Not Available
Not enough data
9.5
185
Not enough data
9.6
188
Responses
Not enough data
9.7
35
Not enough data
9.6
36
Not enough data
9.6
34
Automation - AI Agents
Not enough data
9.7
29
Not enough data
9.3
29
Not enough data
9.6
32
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Platform
Not enough data
9.6
33
Not enough data
9.7
34
Not enough data
9.9
34
Autonomy - AI Agents
Not enough data
9.5
32
Not enough data
9.5
31
Not enough data
9.8
30
Not enough data
9.4
30
Generative AI
Not enough data
9.6
29
Not enough data
9.6
29
Responses
Not enough data
9.4
521
Not enough data
9.5
501
Not enough data
9.6
531
Not enough data
9.3
447
Not enough data
9.0
361
Platform
Not enough data
9.7
544
Not enough data
9.5
532
Not enough data
9.4
506
Not enough data
9.3
526
Not enough data
9.2
413
Not enough data
9.4
468
Not enough data
9.5
482
Generative AI
Not enough data
9.0
177
Not enough data
8.9
172
Notifications
Not enough data
9.3
215
Not enough data
9.2
201
Not enough data
9.5
218
Settings
Not enough data
9.4
218
Not enough data
9.5
225
Not enough data
9.5
215
Personalization
Not enough data
9.4
219
Not enough data
9.5
202
Integrations
Not enough data
9.4
214
Not enough data
9.6
236
Not enough data
7.8
150
Not enough data
8.6
181
Not enough data
8.9
182
Generative AI
Not enough data
9.0
111
Not enough data
8.9
99
Not enough data
8.4
89
Not enough data
8.7
89
Not enough data
8.3
84
Agentic AI - Online Appointment Scheduling
Not enough data
9.4
25
Not enough data
9.4
24
Not enough data
9.6
25
Integrations
Not enough data
8.5
112
Not enough data
9.1
130
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
9.6
153
Branding & Customizatio
Not enough data
9.2
142
Not enough data
9.3
136
Not enough data
9.2
120
Automatic Rules & Configurations
Not enough data
9.5
149
Not enough data
9.5
140
Not enough data
9.2
137
Agentic AI - Business Scheduling
Not enough data
9.4
14
Not enough data
9.5
13
Generative AI
Not enough data
9.3
48
Not enough data
9.3
47
Agentic AI - Bot Platforms
Not enough data
10.0
7
Not enough data
10.0
5
Not enough data
9.7
6
Not enough data
9.8
7
Not enough data
9.4
6
Not enough data
9.7
6
Not enough data
Not enough data
Generative AI
7.1
8
9.1
152
7.3
8
9.1
148
Feature Not Available
8.5
103
Communication
8.3
11
9.7
646
|
Verified
8.8
11
9.4
629
|
Verified
7.9
8
8.7
386
9.0
8
9.4
484
|
Verified
7.4
7
9.2
418
|
Verified
Internal Use
7.7
35
9.4
563
|
Verified
7.7
10
9.3
516
|
Verified
6.9
9
9.5
566
|
Verified
8.6
11
9.3
524
|
Verified
8.8
10
9.1
410
|
Verified
8.5
11
9.3
507
|
Verified
Generative AI
8.3
23
Not enough data
Self-Service Experience
8.5
24
Not enough data
8.5
24
Not enough data
Feature Not Available
Not enough data
6.7
22
Not enough data
7.7
24
Not enough data
Self-Service Platform
8.0
23
Not enough data
8.0
23
Not enough data
8.3
22
Not enough data
8.4
23
Not enough data
Agentic AI - Customer Self-Service
6.0
8
Not enough data
4.6
8
Not enough data
6.0
8
Not enough data
6.5
8
Not enough data
6.9
8
Not enough data
6.4
7
Not enough data
5.7
7
Not enough data
Generative AI
8.7
20
Not enough data
8.7
19
Not enough data
Automation
Not enough data
9.3
62
Not enough data
8.8
55
Not enough data
8.0
49
Not enough data
9.6
67
Not enough data
9.0
62
Autonomy
Not enough data
8.8
61
Not enough data
9.1
60
Not enough data
9.0
63
Not enough data
8.8
61
Outbound Sales
Not enough data
9.3
56
Not enough data
9.0
54
Not enough data
8.4
49
Not enough data
9.2
58
Not enough data
9.1
55
Inbound Sales
Not enough data
9.0
61
Not enough data
9.5
62
Not enough data
8.8
55
Not enough data
9.6
66
Not enough data
9.3
65
Agentic AI - Salesforce AppExchange Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
9.3
5
Not enough data
9.3
5
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Google Workspace Communication Tools
Not enough data
Not enough data
Communication
8.0
17
Not enough data
8.3
15
Not enough data
7.5
16
Not enough data
Planning
7.9
14
Not enough data
8.0
15
Not enough data
7.3
14
Not enough data
7.8
15
Not enough data
7.4
14
Not enough data
Workflow Management
7.9
13
Not enough data
7.9
13
Not enough data
6.8
13
Not enough data
7.3
13
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Computer and Qualified are categorized as Live Chat
Unique Categories
Reviews
Reviewers' Company Size
Computer
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Qualified
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
22.2%
Financial Services
17.7%
Information Technology and Services
11.4%
Human Resources
5.7%
Insurance
4.4%
Other
38.6%
Computer Software
43.7%
Information Technology and Services
19.2%
Computer & Network Security
4.2%
Marketing and Advertising
4.1%
Financial Services
3.2%
Other
25.6%
Alternatives
Discussions
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What's the most creative experience you've created?
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