Compare DevRev and Fin by Intercom 
At a Glance
Market Segments
Mid-Market (54.3% of reviews)
Small-Business (58.5% of reviews)
Entry-Level Pricing
$19.99 1 User Per Month
$0.99 1 Outcome
DevRev
Star Rating
(166)4.4 out of 5
Market Segments
Mid-Market (54.3% of reviews)
Pros & Cons
Entry-Level Pricing
$19.99 1 User Per Month
Browse all 3 pricing plansFin by Intercom
Star Rating
(3,815)4.5 out of 5
Market Segments
Small-Business (58.5% of reviews)
Pros & Cons
Entry-Level Pricing
$0.99 1 Outcome
Free Trial is available
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Fin by Intercom excels in user experience, with a clean and simple interface that resonates well with start-ups. Users appreciate its functionality across various support options, making it a versatile choice for customer service teams.
- Users say that DevRev offers a highly intuitive platform, particularly praising its chat feature enhanced by AI. This capability streamlines communication and information retrieval, which helps speed up customer resolutions, a significant advantage for teams focused on efficiency.
- Reviewers mention that Fin by Intercom provides a robust AI bot that pulls content from articles and previous responses, ensuring customers receive accurate and up-to-date answers. This feature has been highlighted as beneficial for support teams, enhancing the overall customer experience.
- According to verified reviews, DevRev stands out for its customization options and strong support from the team. Users appreciate the ability to tailor the platform to their specific needs, which can be a game-changer for businesses looking for flexibility in their customer service tools.
- G2 reviewers highlight that while Fin by Intercom has a higher overall satisfaction score, DevRev's quality of support is rated slightly higher. Users have noted that DevRev's support team is responsive and helpful, which can be crucial for businesses that require ongoing assistance.
- Users report that Fin by Intercom's implementation process is quick and intuitive, making it easier for teams to get started. In contrast, some users of DevRev have mentioned challenges with setup, indicating that the onboarding experience may require more time and effort.
Pricing
Entry-Level Pricing
DevRev
Starter
$19.99
1 User Per Month
For startups and small customer support teams
- Omni-channel routing
- Automation and workflows
- Customizable data and insights
Fin by Intercom
Fin with your current helpdesk
$0.99
1 Outcome
Try Fin for 90 days, completely risk-free. If it's not the right fit, you can request a refund – no questions asked.
- Fin AI Agent works seamlessly with any helpdesk, including Zendesk, Salesforce, HubSpot, and more.
- Set up in under an hour
- Handles tickets, cases, emails, live chat, WhatsApp, SMS, and more
Free Trial
DevRev
Free Trial is available
Fin by Intercom
Free Trial is available
Ratings
Meets Requirements
8.4
137
8.7
2,876
Ease of Use
8.5
137
8.9
2,906
Ease of Setup
7.9
81
8.4
1,509
Ease of Admin
8.8
47
8.6
1,339
Quality of Support
9.0
132
8.6
2,772
Has the product been a good partner in doing business?
9.2
46
8.8
1,335
Product Direction (% positive)
9.3
137
8.8
2,727
Features by Category
Ticket and Case Management
8.6
38
8.6
1102
|
Verified
8.3
38
8.8
1122
|
Verified
8.5
40
8.7
1100
|
Verified
7.9
36
8.6
1151
|
Verified
8.2
38
8.3
681
|
Verified
8.3
38
8.8
1138
|
Verified
8.6
38
8.8
1063
|
Verified
8.3
37
8.6
964
|
Verified
Generative AI
7.7
34
8.3
249
8.2
33
8.2
249
Agentic AI - Help Desk
6.8
18
7.8
62
6.6
17
8.3
62
6.5
17
7.9
62
Communication Channels
8.2
35
8.8
894
|
Verified
8.2
37
8.8
1093
|
Verified
8.1
36
9.4
1269
|
Verified
6.1
31
8.3
812
5.5
32
7.6
523
Platform
6.7
35
8.1
722
|
Verified
7.7
36
8.2
1270
|
Verified
8.6
34
8.7
826
|
Verified
8.2
37
8.7
791
|
Verified
7.3
35
8.1
1018
|
Verified
7.4
34
8.2
1019
|
Verified
Messenger
Not enough data
8.8
383
|
Verified
Not enough data
8.1
363
|
Verified
Not enough data
9.3
478
|
Verified
Not enough data
8.5
327
|
Verified
Channels
Not enough data
8.0
293
|
Verified
Not enough data
9.0
438
|
Verified
Not enough data
7.9
207
|
Verified
Not enough data
7.3
121
Not enough data
8.1
229
|
Verified
Customers
Not enough data
8.8
428
|
Verified
Not enough data
8.6
432
|
Verified
Not enough data
8.2
436
|
Verified
Not enough data
8.3
387
|
Verified
Not enough data
8.2
379
|
Verified
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Service Desk
Not enough data
Not enough data
Not enough data
Not enough data
8.3
5
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - IT Service Management (ITSM) Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
7.8
20
Not enough data
8.3
20
Not enough data
8.4
22
Not enough data
Knowledge Management
8.7
21
Not enough data
8.5
18
Not enough data
7.4
18
Not enough data
Compliance
7.6
18
Not enough data
7.3
18
Not enough data
7.8
18
Not enough data
7.6
18
Not enough data
Customer Support
8.0
19
Not enough data
8.2
18
Not enough data
7.6
18
Not enough data
Data Security
7.7
18
Not enough data
7.8
18
Not enough data
7.9
18
Not enough data
8.5
17
Not enough data
Administration
8.2
20
Not enough data
8.1
20
Not enough data
8.1
19
Not enough data
Generative AI
8.5
19
Not enough data
User Analysis
Not enough data
8.6
140
Not enough data
8.4
157
User Support
Not enough data
9.1
167
Not enough data
8.1
119
Not enough data
8.8
151
Walkthrough Type
Not enough data
8.9
136
Not enough data
9.0
146
Platform Basics - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Analytics - Digital Adoption Platform
Not enough data
Not enough data
Functions - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Digital Adoption Platform
Not enough data
Not enough data
Channels
Not enough data
8.8
229
Not enough data
8.3
218
Not enough data
Feature Not Available
Design
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.7
230
Not enough data
8.7
222
Not enough data
8.6
215
Generative AI
Not enough data
Feature Not Available
Not enough data
8.2
85
Usability
8.8
16
Not enough data
8.2
16
Not enough data
8.7
15
Not enough data
Reporting
7.9
13
Not enough data
8.1
14
Not enough data
7.7
13
Not enough data
Generative AI
8.1
14
Not enough data
8.3
12
Not enough data
Responses
Not enough data
9.1
84
Not enough data
9.0
86
Not enough data
9.0
84
Automation - AI Agents
Not enough data
7.7
61
Not enough data
8.7
63
Not enough data
Feature Not Available
Not enough data
8.1
63
Not enough data
8.7
63
Platform
Not enough data
9.1
81
Not enough data
8.8
82
Not enough data
9.1
83
Autonomy - AI Agents
Not enough data
8.5
65
Not enough data
8.6
65
Not enough data
8.4
64
Not enough data
8.7
67
Generative AI
Not enough data
Feature Not Available
Not enough data
8.8
50
Responses
Not enough data
8.8
597
Not enough data
8.8
587
Not enough data
9.0
589
Not enough data
8.8
558
Not enough data
8.6
478
Platform
Not enough data
9.5
616
Not enough data
8.9
584
Not enough data
8.8
579
Not enough data
8.7
564
Not enough data
8.2
419
Not enough data
8.9
528
Not enough data
8.8
583
Generative AI
Not enough data
Feature Not Available
Not enough data
8.4
142
Conversational Platform
Not enough data
8.7
1058
Not enough data
8.7
839
Not enough data
8.7
858
Not enough data
9.0
779
Support Automation
Not enough data
8.6
859
Not enough data
8.7
901
Not enough data
8.5
519
Not enough data
8.8
813
Generative AI
Not enough data
Feature Not Available
Not enough data
8.4
155
Customer Support
Not enough data
8.6
202
Not enough data
7.4
185
Not enough data
9.0
214
Automation
Not enough data
8.4
211
Not enough data
8.3
208
Not enough data
8.5
198
Artificial Intelligence
Not enough data
8.5
201
Not enough data
8.6
193
Not enough data
8.5
204
Generative AI
7.1
8
8.3
297
7.3
8
8.3
295
Feature Not Available
Feature Not Available
Communication
8.3
11
9.2
1443
|
Verified
8.9
12
8.9
1451
|
Verified
7.9
8
8.7
1192
|
Verified
9.0
8
9.1
1358
|
Verified
7.4
7
8.2
595
Internal Use
7.7
36
8.2
1270
|
Verified
7.7
10
8.7
1095
|
Verified
6.9
9
8.2
1043
|
Verified
8.6
11
8.7
1251
|
Verified
8.8
10
8.9
1321
|
Verified
8.5
11
8.6
1289
|
Verified
Generative AI
8.3
23
8.2
94
Self-Service Experience
8.5
25
9.0
657
8.5
24
8.9
653
Feature Not Available
Feature Not Available
6.7
22
8.2
491
7.8
25
8.4
536
Self-Service Platform
8.0
23
8.7
532
8.0
23
8.8
540
8.3
23
8.4
482
8.4
23
8.6
524
Agentic AI - Customer Self-Service
6.0
8
7.4
47
4.6
8
7.9
47
6.0
8
7.4
47
6.5
8
7.9
49
6.9
8
8.1
51
6.4
7
7.5
48
5.7
7
7.5
47
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Process
Not enough data
9.3(won by default)
89
Not enough data
9.0(won by default)
86
Not enough data
9.6(won by default)
89
Channels
Not enough data
9.4(won by default)
89
Not enough data
8.8(won by default)
88
Not enough data
9.5(won by default)
91
Not enough data
8.3(won by default)
81
Not enough data
8.8(won by default)
83
Insight
Not enough data
9.1(won by default)
86
Not enough data
9.2(won by default)
88
Not enough data
8.8(won by default)
83
Not enough data
9.3(won by default)
83
Generative AI
8.7
20
Feature Not Available
8.7
19
7.4
17
Agentic AI - Google Workspace Communication Tools
Not enough data
Not enough data
Natural Language Interaction - Conversational Interface Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Intent & Action Handling - Conversational Interface Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Context & Personalization - Conversational Interface Agents
Not enough data
Not enough data
Not enough data
Not enough data
Enterprise Integration & Deployment - Conversational Interface Agents
Not enough data
Not enough data
Not enough data
Not enough data
Communication
8.0
17
Not enough data
8.3
15
Not enough data
7.5
16
Not enough data
Planning
7.9
14
Not enough data
8.0
15
Not enough data
7.3
14
Not enough data
7.8
15
Not enough data
7.4
14
Not enough data
Workflow Management
7.9
13
Not enough data
7.9
13
Not enough data
6.8
13
Not enough data
7.3
13
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
7.8
190
Not enough data
7.9
194
Not enough data
7.8
167
Not enough data
8.5
188
Not enough data
8.0
161
Customer Interaction Automation - AI Customer Support Agents
Not enough data
7.5
158
Not enough data
7.9
160
Not enough data
7.8
169
Not enough data
8.5
186
Automation
Not enough data
8.3
190
Not enough data
8.0
163
Not enough data
7.2
156
Autonomy
Not enough data
7.6
162
Not enough data
7.7
163
Not enough data
7.2
160
Not enough data
7.7
166
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
DevRev and Fin by Intercom are categorized as Shared Inbox, Live Chat, Help Desk, Customer Self-Service, and Digital Customer Service Platforms
Unique Categories
DevRev is categorized as Complaint Management, Contact Center Knowledge Base, IT Service Management (ITSM) Tools, Google Workspace Communication Tools, and Product Management
Fin by Intercom is categorized as AI Customer Support Agents, Customer Service Automation, AI Agents For Business Operations, Conversational Support, Customer Communications Management, Digital Adoption Platform, Conversational Marketing, Chatbots, Social Customer Service, and Conversational Interface Agents
Reviews
Reviewers' Company Size
DevRev
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Fin by Intercom
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
22.1%
Financial Services
17.8%
Information Technology and Services
11.7%
Human Resources
6.1%
Insurance
4.3%
Other
38.0%
Computer Software
26.5%
Information Technology and Services
13.2%
Financial Services
7.2%
Internet
4.9%
Marketing and Advertising
4.7%
Other
43.5%
Alternatives
Discussions
DevRev has no discussions with answers
What is Intercom used for?
3 Comments
JT
for sending emails to our correspondents and monitoring our callsRead more
While interaction can be audio visual emojies be developed
2 Comments
SG
I do not think they have developed Intercom that far yet, though it would be great.Read more
¿What is the best economic model in order to use Intercom?
2 Comments
AB
Plus is $39/seat (User) per month.
Its enough to get startedRead more
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
