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Compare Comm100 and Gorgias 
Featured Products
At a Glance
Market Segments
Small-Business (43.2% of reviews)
Small-Business (81.0% of reviews)
Entry-Level Pricing
$31.00 1 Agent Per Month
$10.00
Comm100
Star Rating
(42)4.4 out of 5
Market Segments
Small-Business (43.2% of reviews)
Pros & Cons
Entry-Level Pricing
$31.00 1 Agent Per Month
Browse all 4 pricing plansGorgias
Star Rating
(546)4.6 out of 5
Market Segments
Small-Business (81.0% of reviews)
Pros & Cons
Entry-Level Pricing
$10.00
Free Trial is available
Browse all 5 pricing plansComm100 vs Gorgias
When assessing the two solutions, reviewers found Gorgias easier to use and administer. Reviewers also felt that Gorgias was easier to do business with overall. However reviewers felt that the products are equally easy to set up.
- Reviewers felt that Gorgias meets the needs of their business better than Comm100.
- When comparing quality of ongoing product support, reviewers felt that Gorgias is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Gorgias over Comm100.
Pricing
Entry-Level Pricing
Comm100
Live Chat Startup
$31.00
1 Agent Per Month
- Full widget customization
- Multi-language chat
- Canned messages
Gorgias
Starter
$10.00
Includes 50 tickets/mo, +$0.40 for each extra ticket
- Unlimited users
- Facebook & Instagram integrations
- Live chat & chat campaigns
Free Trial
Comm100
Free Trial is available
Gorgias
Free Trial is available
Ratings
Meets Requirements
8.8
37
8.9
408
Ease of Use
9.0
37
9.1
413
Ease of Setup
8.8
28
8.8
223
Ease of Admin
9.0
20
9.2
208
Quality of Support
8.8
36
9.2
393
Has the product been a good partner in doing business?
8.5
20
9.4
203
Product Direction (% positive)
8.1
37
8.9
367
Features by Category
Ticket and Case Management
Not enough data
9.0
181
Not enough data
9.1
183
Not enough data
8.9
181
Not enough data
8.5
170
Not enough data
8.3
132
Not enough data
8.7
168
Not enough data
9.0
171
Not enough data
8.8
168
Generative AI
Not enough data
7.4
7
Not enough data
7.4
7
Agentic AI - Help Desk
Not enough data
7.5
6
Not enough data
6.9
6
Not enough data
7.5
6
Communication Channels
Not enough data
8.9
147
Not enough data
9.1
159
Not enough data
8.8
150
Not enough data
8.6
158
Not enough data
8.2
91
Platform
Not enough data
7.3
100
8.2
16
|
Verified
8.5
130
Not enough data
8.9
141
Not enough data
8.7
140
Not enough data
8.2
133
Not enough data
8.3
137
Core Conversational Capabilities - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data
Not enough data
Not enough data
Not enough data
Not enough data
Interaction
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Task & Flow Management - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Learning
Not enough data
Not enough data
Not enough data
Not enough data
Deployment & Embedding - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Content Generation
Not enough data
Not enough data
Not enough data
Not enough data
Admin & Configuration - AI Chatbots
Not enough data
Not enough data
System
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring & Improvement - AI Chatbots
Not enough data
Not enough data
Reliability & Safety - AI Chatbots
Not enough data
Not enough data
Messenger
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Facilitation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Organization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Performance Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Sales Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Sales Assistant
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Conversational Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Support Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Customer Support
Not enough data
8.0
5
Feature Not Available
7.3
5
Not enough data
8.7
5
Automation
Not enough data
8.9
6
Not enough data
8.9
6
Not enough data
8.7
5
Artificial Intelligence
Not enough data
8.9
6
Not enough data
8.7
5
Not enough data
7.3
5
Generative AI
Not enough data
8.5
14
Not enough data
8.6
14
Feature Not Available
7.6
14
Communication
9.3
18
|
Verified
8.9
169
9.1
17
|
Verified
8.6
182
6.9
9
8.5
124
9.1
13
|
Verified
8.6
122
Not enough data
8.6
96
Internal Use
8.2
16
|
Verified
8.5
130
Not enough data
8.9
152
7.7
11
|
Verified
8.7
113
Not enough data
8.7
135
Not enough data
8.8
143
7.9
11
|
Verified
8.7
165
Generative AI
Not enough data
8.3
5
Self-Service Experience
Not enough data
8.6
161
Not enough data
8.4
153
Not enough data
8.3
118
Not enough data
7.8
136
Not enough data
8.3
152
Self-Service Platform
Not enough data
8.5
148
Not enough data
8.4
171
Not enough data
7.9
141
Not enough data
8.8
173
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
7.7(won by default)
13
Not enough data
7.8(won by default)
13
Process
Feature Not Available
8.7(won by default)
148
Not enough data
9.1(won by default)
177
Not enough data
9.2(won by default)
175
Channels
Not enough data
9.4(won by default)
176
Not enough data
8.8(won by default)
167
Not enough data
9.0(won by default)
149
Not enough data
8.2(won by default)
91
Not enough data
8.3(won by default)
94
Insight
Not enough data
8.4(won by default)
112
Not enough data
8.5(won by default)
144
Not enough data
8.7(won by default)
115
Not enough data
9.0(won by default)
141
Generative AI
Not enough data
9.0
5
Not enough data
9.0
5
Conversational AI - Conversational Commerce Platforms
Not enough data
6.4
7
Not enough data
8.0
5
Not enough data
5.8
6
Not enough data
5.0
5
Not enough data
6.4
6
Platform integration - Conversational Commerce Platforms
Not enough data
9.5
7
Not enough data
9.0
5
Not enough data
6.3
5
Not enough data
7.7
10
Analytics and Reporting - Conversational Commerce Platforms
Not enough data
6.9
8
Not enough data
6.0
8
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Comm100 and Gorgias are categorized as AI Customer Support Agents, Live Chat, Customer Service Automation, Digital Customer Service Platforms, Conversational Support, Social Customer Service, Help Desk, and Customer Self-Service
Unique Categories
Gorgias is categorized as AI Sales Assistant, Conversational Marketing, and Conversational Commerce Platforms
Reviews
Reviewers' Company Size
Comm100
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Gorgias
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Gambling & Casinos
10.3%
Computer Software
10.3%
Retail
7.7%
Information Technology and Services
7.7%
Computer Games
7.7%
Other
56.4%
Retail
21.3%
Apparel & Fashion
15.1%
Consumer Goods
11.9%
Food & Beverages
10.2%
Consumer Services
7.0%
Other
34.7%
Alternatives
Discussions
Comm100 has no discussions with answers
What does gorgias integrate with?
2 Comments
LL
My understanding is Gorgias can integrate with most apps as an HTTP connection (webhook) as long as there is an API capability. They also have a list of...Read more
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