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Compare Colossyan Creator and Freshdesk 
Featured Products
At a Glance
Market Segments
Small-Business (78.0% of reviews)
Small-Business (48.3% of reviews)
Entry-Level Pricing
Starting at $19.00 Per Month
$19.00 1 User per month billed annually Per Month
Colossyan Creator
Star Rating
(486)4.6 out of 5
Market Segments
Small-Business (78.0% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $19.00 Per Month
Free Trial is available
Browse all 3 pricing plansFreshdesk
Star Rating
(3,622)4.4 out of 5
Market Segments
Small-Business (48.3% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00 1 User per month billed annually Per Month
Free Trial is available
Browse all 6 pricing plansColossyan Creator vs Freshdesk
When assessing the two solutions, reviewers found Colossyan Creator easier to use, set up, and administer. Reviewers also preferred doing business with Colossyan Creator overall.
- Reviewers felt that Colossyan Creator meets the needs of their business better than Freshdesk.
- When comparing quality of ongoing product support, reviewers felt that Colossyan Creator is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Colossyan Creator over Freshdesk.
Pricing
Entry-Level Pricing
Colossyan Creator
Starter
Starting at $19.00
Per Month
For individual content creators.
- 1 editor, unlimited viewers
- 70+ Colossyan AI Avatars
- 1 free instant avatar & voice clone
Freshdesk
Freshdesk Email and Ticketing (Growth)
$19.00
1 User per month billed annually Per Month
Omnichannel engagement, AI agents, and robust ticketing across web, SMS, messaging and email
- Automations
- Help Desk and Ticketing: Ticketing, Shared inbox, Threads and tasks, Customer portal
- Analytics: OOB analytics and standard reports
Free Trial
Colossyan Creator
Free Trial is available
Freshdesk
Free Trial is available
Ratings
Meets Requirements
8.7
405
8.6
3,185
Ease of Use
9.1
424
8.8
3,208
Ease of Setup
9.3
214
8.6
2,267
Ease of Admin
9.2
131
8.7
2,154
Quality of Support
9.0
288
8.7
3,083
Has the product been a good partner in doing business?
9.2
116
8.8
2,078
Product Direction (% positive)
9.5
407
8.8
3,160
Features by Category
Ticket and Case Management
Not enough data
8.9
2225
|
Verified
Not enough data
8.8
2232
|
Verified
Not enough data
8.5
2147
|
Verified
Not enough data
8.5
2037
|
Verified
Not enough data
8.3
1800
|
Verified
Not enough data
8.5
2088
|
Verified
Not enough data
8.7
2010
|
Verified
Not enough data
8.2
1374
|
Verified
Generative AI
Not enough data
7.3
331
Not enough data
7.4
328
Agentic AI - Help Desk
Not enough data
7.1
59
Not enough data
6.9
59
Not enough data
7.2
59
Communication Channels
Not enough data
8.6
1923
|
Verified
Not enough data
8.9
2070
|
Verified
Not enough data
8.4
1314
|
Verified
Not enough data
8.0
1193
|
Verified
Not enough data
7.9
940
|
Verified
Platform
Not enough data
8.0
1154
|
Verified
Not enough data
8.1
1662
|
Verified
Not enough data
8.6
1545
|
Verified
Not enough data
8.2
1142
|
Verified
Not enough data
8.0
1865
|
Verified
Not enough data
8.3
1959
|
Verified
Channels
Not enough data
8.3
355
Not enough data
7.9
333
Not enough data
7.5
324
Design
Not enough data
8.2
331
Not enough data
7.8
336
Not enough data
8.2
356
Not enough data
8.3
343
Not enough data
8.4
332
Generative AI
Not enough data
7.7
266
Not enough data
7.7
266
Usability
Not enough data
8.7
266
Not enough data
8.7
262
Not enough data
8.7
255
Reporting
Not enough data
8.6
249
Not enough data
8.5
245
Not enough data
8.6
257
Generative AI
Not enough data
7.5
182
Not enough data
7.6
182
Platform Basics
7.5
6
Not enough data
8.3
6
Not enough data
6.7
6
Not enough data
Platform Content
6.7
5
Not enough data
6.1
6
Not enough data
8.0
5
Not enough data
Platform Additional Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Screen and Video Capture
Not enough data
Not enough data
Platform Basics
8.3
207
Not enough data
8.3
200
Not enough data
8.9
211
Not enough data
Platform Content
8.0
154
Not enough data
8.0
181
Not enough data
8.3
177
Not enough data
8.4
164
Not enough data
Platform Additional Functionality
Feature Not Available
Not enough data
8.0
153
Not enough data
8.5
161
Not enough data
Generative AI
7.6
95
Not enough data
7.3
77
Not enough data
7.8
98
Not enough data
7.7
93
Not enough data
7.1
81
Not enough data
8.2
96
Not enough data
7.3
91
Not enough data
Integration
7.9
143
Not enough data
7.6
138
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Speech Output
8.6
175
Not enough data
8.3
170
Not enough data
8.2
176
Not enough data
8.0
178
Not enough data
8.0
177
Not enough data
7.0
177
Not enough data
7.8
178
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Audio Format
8.0
178
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Generative AI
8.1
88
Not enough data
Not enough data
Not enough data
Conversational Platform
Not enough data
8.3
433
Not enough data
8.3
381
Not enough data
8.3
373
Not enough data
8.4
308
Support Automation
Not enough data
8.4
389
Not enough data
8.4
410
Not enough data
8.2
373
Not enough data
8.2
314
Generative AI
Not enough data
7.4
209
Not enough data
7.4
206
Platform Features
6.3
5
Not enough data
5.7
5
Not enough data
6.0
5
Not enough data
6.0
5
Not enough data
5.7
5
Not enough data
5.3
5
Not enough data
Organization
6.0
5
Not enough data
8.3
5
Not enough data
9.0
5
Not enough data
Customization
6.0
5
Not enough data
5.3
5
Not enough data
8.3
5
Not enough data
Analytics
5.3
5
Not enough data
6.3
5
Not enough data
5.7
5
Not enough data
Editing
8.1
88
Not enough data
8.4
100
Not enough data
7.8
97
Not enough data
7.7
96
Not enough data
7.6
93
Not enough data
8.0
93
Not enough data
8.5
107
Not enough data
Platform
8.6
107
Not enough data
8.7
112
Not enough data
8.5
95
Not enough data
Generative AI
8.0
48
Not enough data
8.7
48
Not enough data
Agentic AI - Video Editing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Audio
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Video
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Image
Not enough data
Not enough data
Not enough data
Not enough data
Text
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
7.9
118
Not enough data
7.9
117
Not enough data
7.6
116
Communication
Not enough data
8.8
585
|
Verified
Not enough data
8.7
602
|
Verified
Not enough data
8.7
496
|
Verified
Not enough data
8.5
200
Not enough data
8.2
202
Internal Use
Not enough data
8.1
1662
|
Verified
Not enough data
8.6
204
Not enough data
8.1
186
Not enough data
8.8
560
|
Verified
Not enough data
8.8
520
|
Verified
Not enough data
8.6
548
|
Verified
Generative AI
Not enough data
7.9
144
Self-Service Experience
Not enough data
8.7
960
Not enough data
8.6
913
Not enough data
8.3
687
Not enough data
8.2
241
Not enough data
8.4
258
Self-Service Platform
Not enough data
8.5
254
Not enough data
8.6
261
Not enough data
8.0
221
Not enough data
8.4
238
Agentic AI - Customer Self-Service
Not enough data
7.8
19
Not enough data
7.7
17
Not enough data
7.9
18
Not enough data
7.6
19
Not enough data
7.5
19
Not enough data
7.4
18
Not enough data
7.7
18
Generative AI
Not enough data
8.2(won by default)
81
Not enough data
8.1(won by default)
81
Process
Not enough data
8.6(won by default)
164
Not enough data
9.3(won by default)
484
Not enough data
8.6(won by default)
374
Channels
Not enough data
9.2(won by default)
480
Not enough data
8.7(won by default)
419
Not enough data
8.8(won by default)
380
Not enough data
8.5(won by default)
342
Not enough data
8.2(won by default)
56
Insight
Not enough data
8.6(won by default)
383
Not enough data
8.7(won by default)
172
Not enough data
8.6(won by default)
375
Not enough data
9.1(won by default)
447
Generative AI
Not enough data
7.7
88
Not enough data
7.7
87
Video Creation - AI Video Generation
8.4
158
Not enough data
8.4
156
Not enough data
7.9
156
Not enough data
8.2
153
Not enough data
8.1
149
Not enough data
8.3
154
Not enough data
Generative AI - AI Video Generation
7.9
135
Not enough data
Editing - AI Video Generation
8.0
156
Not enough data
8.4
158
Not enough data
Storage & Management - AI Video Generation
8.3
154
Not enough data
8.1
150
Not enough data
7.3
147
Not enough data
8.0
149
Not enough data
Video creation - Video Content Creation
7.2
23
Not enough data
8.3
23
Not enough data
6.9
22
Not enough data
8.2
22
Not enough data
7.3
22
Not enough data
8.1
21
Not enough data
8.7
22
Not enough data
7.8
20
Not enough data
7.5
19
Not enough data
Distribution - Video Content Creation
7.6
19
Not enough data
6.9
18
Not enough data
9.0
21
Not enough data
Analytics - Video Content Creation
6.9
18
Not enough data
6.1
19
Not enough data
Training & Support - Video Content Creation
6.7
20
Not enough data
8.4
20
Not enough data
Integrations - Video Content Creation
7.9
19
Not enough data
8.0
19
Not enough data
5.8
19
Not enough data
Other - Video Content Creation
7.9
21
Not enough data
7.9
21
Not enough data
Agentic AI - Video Content Creation
Not enough data
Not enough data
Not enough data
Not enough data
Text to Video Generation
Not enough data
Not enough data
Emotion and Gesture control
Not enough data
Not enough data
Real-time rendering
Not enough data
Not enough data
Live streaming
Not enough data
Not enough data
Script-based automation
Not enough data
Not enough data
Video Creation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Editing
Not enough data
Not enough data
Not enough data
Not enough data
Storage & Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
9.0
12
Not enough data
8.8
11
Not enough data
8.3
12
Not enough data
8.8
12
Not enough data
8.1
12
Customer Interaction Automation - AI Customer Support Agents
Not enough data
8.2
12
Not enough data
8.6
13
Not enough data
8.7
13
Not enough data
8.6
13
Automation
Not enough data
9.0
12
Not enough data
8.8
12
Not enough data
8.9
12
Autonomy
Not enough data
7.2
12
Not enough data
8.6
11
Not enough data
8.5
12
Not enough data
8.2
12
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Colossyan Creator and Freshdesk share no categories
Unique Categories
Colossyan Creator is categorized as Video Content Creation, AI Video Generators, Video Communications, Text to Speech, Video Editing, Presentation, Screen and Video Capture, and AI Avatar Generators
Reviews
Reviewers' Company Size
Colossyan Creator
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Freshdesk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
E-Learning
10.3%
Marketing and Advertising
7.7%
Computer Software
6.3%
Higher Education
5.4%
Consulting
4.8%
Other
65.5%
Information Technology and Services
17.0%
Computer Software
13.0%
Internet
4.1%
Financial Services
4.1%
Education Management
3.7%
Other
58.1%
Discussions
What is Colossyan Creator used for?
1 Comment
JP
I use Colossyan Creator to create videos showing customer use cases with our solutions, possible uses of the different functionalities of the software tool...Read more
Colossyan Creator has no more discussions with answers
What is Freshdesk used for?
4 Comments
TB
Freshdesk is a customer support software used to manage and streamline customer service operations. It helps businesses handle customer inquiries, track...Read more
What is the use of freshdesk?
3 Comments
AB
Freshdesk is a Customer communication portal that will assist you in managing customer queries in various formats in a centralised space with transparency in...Read more
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