Compare ClickDesk and Freshdesk 
Featured Products
At a Glance
Market Segments
Small-Business (44.7% of reviews)
Small-Business (48.7% of reviews)
Entry-Level Pricing
$19.99 per month
$19.00 1 User per month billed annually Per Month
ClickDesk
Star Rating
(48)3.8 out of 5
Market Segments
Small-Business (44.7% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
$19.99 per month
Browse all 3 pricing plansFreshdesk
Star Rating
(3,734)4.4 out of 5
Market Segments
Small-Business (48.7% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00 1 User per month billed annually Per Month
Free Trial is available
Browse all 6 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Freshdesk excels in overall user satisfaction, boasting a significantly higher G2 Score compared to ClickDesk. Users appreciate its structured ticket management and automation features, which streamline customer support tasks and reduce manual workload.
- Users say Freshdesk's interface is clean and easy to navigate, making it less stressful for agents to handle multiple customer queries simultaneously. In contrast, ClickDesk, while noted for its chat capabilities, does not provide the same level of user experience, with reviewers mentioning it can feel less intuitive.
- Reviewers mention that Freshdesk's implementation process is quick and straightforward, allowing new hires to get up to speed without extensive training. This is a stark contrast to ClickDesk, which has received fewer recent reviews, indicating potential challenges in user onboarding and support.
- According to verified reviews, Freshdesk's automation and SLA management features are particularly praised, helping teams maintain efficiency and meet customer expectations. ClickDesk, while offering video call capabilities, lacks the comprehensive support features that Freshdesk users find essential for effective customer service.
- Users highlight Freshdesk's robust knowledge base and ticket collaboration tools, which enhance team communication and customer support quality. In comparison, ClickDesk's feedback suggests it is more limited in these areas, focusing primarily on chat functionality without the same depth of support features.
- G2 reviewers indicate that Freshdesk's quality of support is notably higher, with users appreciating the responsiveness and helpfulness of the support team. ClickDesk, while having its strengths in chat and video calls, has received lower ratings for support quality, which may impact user satisfaction in critical situations.
Pricing
Entry-Level Pricing
Freshdesk
Freshdesk Email and Ticketing (Growth)
$19.00
1 User per month billed annually Per Month
Omnichannel engagement, AI agents, and robust ticketing across web, SMS, messaging and email
- Automations
- Help Desk and Ticketing: Ticketing, Shared inbox, Threads and tasks, Customer portal
- Analytics: OOB analytics and standard reports
Free Trial
ClickDesk
No trial information availableFreshdesk
Free Trial is available
Ratings
Meets Requirements
8.3
44
8.6
3,270
Ease of Use
8.5
44
8.9
3,292
Ease of Setup
8.7
22
8.6
2,348
Ease of Admin
8.1
24
8.7
2,198
Quality of Support
7.8
43
8.7
3,167
Has the product been a good partner in doing business?
8.0
23
8.8
2,121
Product Direction (% positive)
7.9
44
8.8
3,239
Features by Category
Ticket and Case Management
8.6
17
|
Verified
8.9
2245
|
Verified
8.4
17
|
Verified
8.8
2259
|
Verified
8.6
17
|
Verified
8.5
2186
|
Verified
8.8
18
|
Verified
8.5
2062
|
Verified
9.4
15
8.3
1807
|
Verified
Feature Not Available
8.5
2091
|
Verified
8.9
17
|
Verified
8.7
2022
|
Verified
8.8
17
8.3
1374
|
Verified
Generative AI
Not enough data
7.3
328
Not enough data
7.4
323
Agentic AI - Help Desk
Not enough data
7.1
57
Not enough data
6.8
56
Not enough data
7.2
56
Communication Channels
9.0
17
|
Verified
8.6
1924
|
Verified
8.9
18
|
Verified
8.9
2088
|
Verified
9.4
17
|
Verified
8.4
1313
|
Verified
8.6
17
|
Verified
8.0
1188
|
Verified
Feature Not Available
7.9
933
|
Verified
Platform
8.6
6
|
Verified
8.1
1157
|
Verified
8.1
30
|
Verified
8.1
1659
|
Verified
9.5
7
|
Verified
8.6
1548
|
Verified
8.9
6
|
Verified
8.3
1151
|
Verified
8.3
16
|
Verified
8.0
1876
|
Verified
8.8
16
|
Verified
8.3
1963
|
Verified
Channels
Not enough data
8.4
357
Not enough data
8.0
333
Not enough data
7.5
322
Design
Not enough data
8.2
330
Not enough data
7.8
334
Not enough data
8.3
355
Not enough data
8.3
343
Not enough data
8.4
331
Generative AI
Not enough data
7.7
262
Not enough data
7.7
262
Usability
Not enough data
8.7
263
Not enough data
8.7
259
Not enough data
8.8
251
Reporting
Not enough data
8.6
245
Not enough data
8.5
241
Not enough data
8.6
253
Generative AI
Not enough data
7.5
178
Not enough data
7.5
178
Conversational Platform
Not enough data
8.3
432
Not enough data
8.3
378
Not enough data
8.3
371
Not enough data
8.4
307
Support Automation
Not enough data
8.4
388
Not enough data
8.4
408
Not enough data
8.3
373
Not enough data
8.2
314
Generative AI
Not enough data
7.4
207
Not enough data
7.4
203
Generative AI
Not enough data
7.8
116
Not enough data
7.9
114
Not enough data
7.6
113
Communication
7.9
26
|
Verified
8.8
583
|
Verified
7.3
27
|
Verified
8.7
601
|
Verified
8.0
22
8.7
494
|
Verified
8.2
24
8.5
199
Not enough data
8.2
202
Internal Use
8.1
30
|
Verified
8.1
1659
|
Verified
7.7
25
|
Verified
8.6
203
7.8
24
|
Verified
8.2
186
7.9
24
8.8
558
|
Verified
7.7
24
|
Verified
8.8
519
|
Verified
7.4
26
|
Verified
8.6
547
|
Verified
Generative AI
Not enough data
7.9
139
Self-Service Experience
Not enough data
8.7
959
Not enough data
8.6
911
Not enough data
8.3
682
Not enough data
8.2
238
Not enough data
8.4
255
Self-Service Platform
Not enough data
8.5
253
Not enough data
8.6
260
Not enough data
8.0
220
Not enough data
8.4
237
Agentic AI - Customer Self-Service
Not enough data
7.7
16
Not enough data
7.7
15
Not enough data
7.9
16
Not enough data
7.7
17
Not enough data
7.6
17
Not enough data
7.6
16
Not enough data
7.8
16
Generative AI
Not enough data
8.2(won by default)
79
Not enough data
8.0(won by default)
79
Process
Not enough data
8.6(won by default)
162
Not enough data
9.3(won by default)
484
Not enough data
8.6(won by default)
371
Channels
Not enough data
9.2(won by default)
479
Not enough data
8.7(won by default)
415
Not enough data
8.8(won by default)
376
Not enough data
8.5(won by default)
340
Not enough data
8.3(won by default)
58
Insight
Not enough data
8.6(won by default)
382
Not enough data
8.7(won by default)
169
Not enough data
8.6(won by default)
373
Not enough data
9.1(won by default)
445
Generative AI
Not enough data
7.8
87
Not enough data
7.7
85
Customer Query Resolution - AI Customer Support Agents
Not enough data
8.9
9
Not enough data
8.5
9
Not enough data
8.3
9
Not enough data
8.5
9
Not enough data
8.0
9
Customer Interaction Automation - AI Customer Support Agents
Not enough data
8.0
9
Not enough data
8.7
10
Not enough data
8.7
10
Not enough data
8.5
10
Automation
Not enough data
9.3
9
Not enough data
8.7
9
Not enough data
9.1
9
Autonomy
Not enough data
6.9
9
Not enough data
8.3
9
Not enough data
8.3
9
Not enough data
8.0
9
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Unique Categories
ClickDesk has no unique categories
Reviews
Reviewers' Company Size
ClickDesk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Freshdesk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Retail
8.5%
Telecommunications
6.4%
Education Management
6.4%
Marketing and Advertising
6.4%
Information Technology and Services
6.4%
Other
66.0%
Information Technology and Services
17.1%
Computer Software
12.7%
Financial Services
4.1%
Internet
4.0%
Education Management
3.8%
Other
58.3%
Alternatives
Discussions
ClickDesk has no discussions with answers
What is the use of freshdesk?
3 Comments
CK
Freshdesk is a Helpdesk web based Software as a Service product. It has many features which include helpdesk, chat, service desk, etc.Read more
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
Your software and services insights are valuable.
Your peers come to G2 to get an inside look at and other business solutions. Adding perspective on will help others pick the right solution based on real user experience.
