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At a Glance
Market Segments
Small-Business (44.7% of reviews)
Small-Business (48.4% of reviews)
Entry-Level Pricing
$19.99 per month
$15.00 Per Month
ClickDesk
Star Rating
(48)3.8 out of 5
Market Segments
Small-Business (44.7% of reviews)
Pros & Cons
Entry-Level Pricing
$19.99 per month
Browse all 3 pricing plansFreshdesk
Star Rating
(3,610)4.4 out of 5
Market Segments
Small-Business (48.4% of reviews)
Pros & Cons
Entry-Level Pricing
$15.00 Per Month
Free Trial is available
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Freshdesk excels in ticket management with a ticket creation user experience rated at 8.9, while ClickDesk's rating is slightly lower at 8.6. Reviewers mention that Freshdesk's intuitive interface makes it easier to create and manage tickets efficiently.
- Reviewers mention that Freshdesk offers superior quality of support, scoring 8.8 compared to ClickDesk's 7.8. Users on G2 highlight that Freshdesk's support team is responsive and helpful, which enhances the overall user experience.
- G2 users report that Freshdesk's multi-channel coverage is rated at 8.4, providing robust support across various platforms, while ClickDesk's performance in this area is not as strong. Users say that Freshdesk's integration with email, social media, and live chat is seamless, making it a preferred choice for businesses needing comprehensive support options.
- Users say that Freshdesk's self-service experience, particularly its knowledge base, is rated at 8.7, which is higher than ClickDesk's 7.9. Reviewers mention that Freshdesk's searchable articles and community forums empower customers to find solutions independently, reducing the need for direct support.
- Reviewers mention that Freshdesk's automation features, such as intelligent routing and SLA management, are rated highly at 8.3 and 8.3 respectively, while ClickDesk's SLA management shines with a score of 9.4. Users report that ClickDesk's SLA management allows for better tracking of response times, which is crucial for service-level agreements.
- Users on G2 report that Freshdesk's ease of use is rated at 8.8, making it more user-friendly compared to ClickDesk's 8.5. Reviewers mention that Freshdesk's straightforward setup and navigation contribute to a smoother onboarding process for new users.
Pricing
Entry-Level Pricing
Freshdesk
Growth
$15.00
Per Month
Everything in FREE plus
- Automations
- SLA & Business Hour
- Agent Collision
Free Trial
ClickDesk
No trial information availableFreshdesk
Free Trial is available
Ratings
Meets Requirements
8.3
44
8.6
3,175
Ease of Use
8.5
44
8.8
3,197
Ease of Setup
8.7
22
8.6
2,258
Ease of Admin
8.1
24
8.7
2,152
Quality of Support
7.8
43
8.7
3,074
Has the product been a good partner in doing business?
8.0
23
8.8
2,077
Product Direction (% positive)
7.9
44
8.8
3,150
Features by Category
Ticket and Case Management
8.6
17
|
Verified
8.9
2218
|
Verified
8.4
17
|
Verified
8.8
2226
|
Verified
8.6
17
|
Verified
8.5
2139
|
Verified
8.8
18
|
Verified
8.5
2033
|
Verified
9.4
15
8.3
1797
|
Verified
Feature Not Available
8.5
2085
|
Verified
8.9
17
|
Verified
8.7
2007
|
Verified
8.8
17
8.2
1371
|
Verified
Generative AI
Not enough data
7.3
330
Not enough data
7.4
327
Agentic AI - Help Desk
Not enough data
7.1
59
Not enough data
6.9
59
Not enough data
7.2
57
Communication Channels
9.0
17
|
Verified
8.6
1920
|
Verified
8.9
18
|
Verified
8.9
2068
|
Verified
9.4
17
|
Verified
8.4
1312
|
Verified
8.6
17
|
Verified
8.0
1193
|
Verified
Feature Not Available
7.9
940
|
Verified
Platform
8.6
6
|
Verified
8.0
1156
|
Verified
8.1
30
|
Verified
8.1
1663
|
Verified
9.5
7
|
Verified
8.6
1546
|
Verified
8.9
6
|
Verified
8.2
1140
|
Verified
8.3
16
|
Verified
8.0
1861
|
Verified
8.8
16
|
Verified
8.3
1960
|
Verified
Channels
Not enough data
8.3
353
Not enough data
7.9
333
Not enough data
7.5
324
Design
Not enough data
8.2
331
Not enough data
7.8
336
Not enough data
8.2
356
Not enough data
8.3
342
Not enough data
8.4
332
Generative AI
Not enough data
7.7
266
Not enough data
7.7
266
Usability
Not enough data
8.7
265
Not enough data
8.7
261
Not enough data
8.7
254
Reporting
Not enough data
8.6
249
Not enough data
8.5
245
Not enough data
8.6
257
Generative AI
Not enough data
7.5
182
Not enough data
7.6
182
Conversational Platform
Not enough data
8.3
434
Not enough data
8.3
380
Not enough data
8.3
372
Not enough data
8.4
308
Support Automation
Not enough data
8.4
389
Not enough data
8.4
410
Not enough data
8.2
373
Not enough data
8.2
314
Generative AI
Not enough data
7.4
209
Not enough data
7.4
206
Generative AI
Not enough data
7.9
118
Not enough data
7.9
117
Not enough data
7.6
116
Communication
7.9
26
|
Verified
8.8
584
|
Verified
7.3
27
|
Verified
8.7
601
|
Verified
8.0
22
8.7
495
|
Verified
8.2
24
8.5
199
Not enough data
8.2
202
Internal Use
8.1
30
|
Verified
8.1
1663
|
Verified
7.7
25
|
Verified
8.6
204
7.8
24
|
Verified
8.1
186
7.9
24
8.8
560
|
Verified
7.7
24
|
Verified
8.8
520
|
Verified
7.4
26
|
Verified
8.6
549
|
Verified
Generative AI
Not enough data
7.9
144
Self-Service Experience
Not enough data
8.7
960
Not enough data
8.6
913
Not enough data
8.3
687
Not enough data
8.2
241
Not enough data
8.4
258
Self-Service Platform
Not enough data
8.5
254
Not enough data
8.6
261
Not enough data
8.0
221
Not enough data
8.5
237
Agentic AI - Customer Self-Service
Not enough data
7.9
20
Not enough data
7.7
17
Not enough data
7.9
18
Not enough data
7.6
19
Not enough data
7.7
20
Not enough data
7.5
19
Not enough data
7.8
19
Generative AI
Not enough data
8.2(won by default)
81
Not enough data
8.1(won by default)
81
Process
Not enough data
8.6(won by default)
164
Not enough data
9.3(won by default)
484
Not enough data
8.6(won by default)
375
Channels
Not enough data
9.2(won by default)
480
Not enough data
8.7(won by default)
420
Not enough data
8.8(won by default)
381
Not enough data
8.5(won by default)
341
Not enough data
8.2(won by default)
55
Insight
Not enough data
8.6(won by default)
383
Not enough data
8.7(won by default)
171
Not enough data
8.6(won by default)
374
Not enough data
9.1(won by default)
447
Generative AI
Not enough data
7.7
87
Not enough data
7.7
86
Customer Query Resolution - AI Customer Support Agents
Not enough data
9.0
12
Not enough data
8.8
11
Not enough data
8.3
12
Not enough data
8.8
12
Not enough data
8.2
13
Customer Interaction Automation - AI Customer Support Agents
Not enough data
8.2
12
Not enough data
8.7
14
Not enough data
8.7
13
Not enough data
8.7
14
Automation
Not enough data
9.0
12
Not enough data
8.8
13
Not enough data
8.9
12
Autonomy
Not enough data
7.2
12
Not enough data
8.6
11
Not enough data
8.6
13
Not enough data
8.3
13
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Unique Categories
ClickDesk has no unique categories
Reviews
Reviewers' Company Size
ClickDesk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Freshdesk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Retail
8.5%
Telecommunications
6.4%
Marketing and Advertising
6.4%
Information Technology and Services
6.4%
Higher Education
6.4%
Other
66.0%
Information Technology and Services
17.1%
Computer Software
12.9%
Internet
4.2%
Financial Services
4.1%
Education Management
3.7%
Other
58.0%
Alternatives
Discussions
ClickDesk has no discussions with answers
What is Freshdesk used for?
4 Comments
TB
Freshdesk is a customer support software used to manage and streamline customer service operations. It helps businesses handle customer inquiries, track...Read more
What is the use of freshdesk?
3 Comments
AB
Freshdesk is a Customer communication portal that will assist you in managing customer queries in various formats in a centralised space with transparency in...Read more
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