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Compare ClickDesk and Freshdesk 
Featured Products
At a Glance
Market Segments
Small-Business (44.7% of reviews)
Small-Business (48.4% of reviews)
Entry-Level Pricing
$19.99 per month
$19.00 1 User per month billed annually Per Month
ClickDesk
Star Rating
(48)3.8 out of 5
Market Segments
Small-Business (44.7% of reviews)
Pros & Cons
Entry-Level Pricing
$19.99 per month
Browse all 3 pricing plansFreshdesk
Star Rating
(3,716)4.4 out of 5
Market Segments
Small-Business (48.4% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00 1 User per month billed annually Per Month
Free Trial is available
Browse all 6 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Freshdesk excels in overall user satisfaction, boasting a significantly higher G2 Score compared to ClickDesk. Users appreciate its structured ticket management and automation features, which streamline customer support tasks and reduce manual workload.
- Users say Freshdesk's interface is clean and easy to navigate, making it less stressful for agents to handle multiple customer queries simultaneously. In contrast, ClickDesk, while noted for its chat capabilities, does not provide the same level of user experience, with reviewers mentioning it can feel less intuitive.
- Reviewers mention that Freshdesk's implementation process is quick and straightforward, allowing new hires to get up to speed without extensive training. This is a stark contrast to ClickDesk, which has received fewer recent reviews, indicating potential challenges in user onboarding and support.
- According to verified reviews, Freshdesk's automation and SLA management features are particularly praised, helping teams maintain efficiency and meet customer expectations. ClickDesk, while offering video call capabilities, lacks the comprehensive support features that Freshdesk users find essential for effective customer service.
- Users highlight Freshdesk's robust knowledge base and ticket collaboration tools, which enhance team communication and customer support quality. In comparison, ClickDesk's feedback suggests it is more limited in these areas, focusing primarily on chat functionality without the same depth of support features.
- G2 reviewers indicate that Freshdesk's quality of support is notably higher, with users appreciating the responsiveness and helpfulness of the support team. ClickDesk, while having its strengths in chat and video calls, has received lower ratings for support quality, which may impact user satisfaction in critical situations.
Pricing
Entry-Level Pricing
Freshdesk
Freshdesk Email and Ticketing (Growth)
$19.00
1 User per month billed annually Per Month
Omnichannel engagement, AI agents, and robust ticketing across web, SMS, messaging and email
- Automations
- Help Desk and Ticketing: Ticketing, Shared inbox, Threads and tasks, Customer portal
- Analytics: OOB analytics and standard reports
Free Trial
ClickDesk
No trial information availableFreshdesk
Free Trial is available
Ratings
Meets Requirements
8.3
44
8.6
3,258
Ease of Use
8.5
44
8.9
3,280
Ease of Setup
8.7
22
8.6
2,337
Ease of Admin
8.1
24
8.7
2,196
Quality of Support
7.8
43
8.7
3,155
Has the product been a good partner in doing business?
8.0
23
8.8
2,119
Product Direction (% positive)
7.9
44
8.8
3,230
Features by Category
Ticket and Case Management
8.6
17
|
Verified
8.9
2243
|
Verified
8.4
17
|
Verified
8.8
2261
|
Verified
8.6
17
|
Verified
8.5
2182
|
Verified
8.8
18
|
Verified
8.5
2063
|
Verified
9.4
15
8.3
1814
|
Verified
Feature Not Available
8.5
2096
|
Verified
8.9
17
|
Verified
8.7
2025
|
Verified
8.8
17
8.3
1379
|
Verified
Generative AI
Not enough data
7.3
332
Not enough data
7.4
329
Agentic AI - Help Desk
Not enough data
7.2
62
Not enough data
6.9
61
Not enough data
7.3
60
Communication Channels
9.0
17
|
Verified
8.6
1933
|
Verified
8.9
18
|
Verified
8.9
2094
|
Verified
9.4
17
|
Verified
8.4
1322
|
Verified
8.6
17
|
Verified
8.0
1197
|
Verified
Feature Not Available
7.9
943
|
Verified
Platform
8.6
6
|
Verified
8.0
1164
|
Verified
8.1
30
|
Verified
8.1
1665
|
Verified
9.5
7
|
Verified
8.6
1556
|
Verified
8.9
6
|
Verified
8.3
1155
|
Verified
8.3
16
|
Verified
8.0
1882
|
Verified
8.8
16
|
Verified
8.3
1970
|
Verified
Channels
Not enough data
8.4
361
Not enough data
8.0
336
Not enough data
7.5
326
Design
Not enough data
8.2
334
Not enough data
7.8
337
Not enough data
8.3
357
Not enough data
8.3
347
Not enough data
8.4
335
Generative AI
Not enough data
7.7
266
Not enough data
7.8
266
Usability
Not enough data
8.8
270
Not enough data
8.7
266
Not enough data
8.8
258
Reporting
Not enough data
8.6
252
Not enough data
8.5
248
Not enough data
8.6
260
Generative AI
Not enough data
7.5
183
Not enough data
7.6
183
Conversational Platform
Not enough data
8.3
439
Not enough data
8.3
385
Not enough data
8.3
378
Not enough data
8.4
314
Support Automation
Not enough data
8.4
395
Not enough data
8.4
415
Not enough data
8.3
380
Not enough data
8.3
321
Generative AI
Not enough data
7.4
212
Not enough data
7.4
208
Generative AI
Not enough data
7.9
119
Not enough data
7.9
117
Not enough data
7.6
116
Communication
7.9
26
|
Verified
8.8
587
|
Verified
7.3
27
|
Verified
8.7
603
|
Verified
8.0
22
8.7
497
|
Verified
8.2
24
8.5
202
Not enough data
8.2
205
Internal Use
8.1
30
|
Verified
8.1
1665
|
Verified
7.7
25
|
Verified
8.6
206
7.8
24
|
Verified
8.2
189
7.9
24
8.8
561
|
Verified
7.7
24
|
Verified
8.8
521
|
Verified
7.4
26
|
Verified
8.6
549
|
Verified
Generative AI
Not enough data
7.9
143
Self-Service Experience
Not enough data
8.7
964
Not enough data
8.6
915
Not enough data
8.3
687
Not enough data
8.2
242
Not enough data
8.4
260
Self-Service Platform
Not enough data
8.5
256
Not enough data
8.6
265
Not enough data
8.0
225
Not enough data
8.5
241
Agentic AI - Customer Self-Service
Not enough data
7.9
19
Not enough data
7.9
18
Not enough data
8.1
19
Not enough data
7.8
20
Not enough data
7.8
20
Not enough data
7.7
19
Not enough data
8.0
19
Generative AI
Not enough data
8.2(won by default)
81
Not enough data
8.1(won by default)
81
Process
Not enough data
8.6(won by default)
166
Not enough data
9.3(won by default)
488
Not enough data
8.6(won by default)
375
Channels
Not enough data
9.2(won by default)
483
Not enough data
8.7(won by default)
419
Not enough data
8.8(won by default)
380
Not enough data
8.5(won by default)
344
Not enough data
8.3(won by default)
58
Insight
Not enough data
8.6(won by default)
386
Not enough data
8.7(won by default)
173
Not enough data
8.6(won by default)
377
Not enough data
9.1(won by default)
449
Generative AI
Not enough data
7.7
88
Not enough data
7.7
87
Customer Query Resolution - AI Customer Support Agents
Not enough data
9.1
11
Not enough data
8.8
11
Not enough data
8.3
11
Not enough data
8.8
11
Not enough data
8.2
11
Customer Interaction Automation - AI Customer Support Agents
Not enough data
8.3
11
Not enough data
8.6
12
Not enough data
8.9
12
Not enough data
8.8
12
Automation
Not enough data
9.1
11
Not enough data
8.8
11
Not enough data
9.1
11
Autonomy
Not enough data
7.3
11
Not enough data
8.6
11
Not enough data
8.6
11
Not enough data
8.2
11
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Unique Categories
ClickDesk has no unique categories
Reviews
Reviewers' Company Size
ClickDesk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Freshdesk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Retail
8.5%
Telecommunications
6.4%
Marketing and Advertising
6.4%
Information Technology and Services
6.4%
Higher Education
6.4%
Other
66.0%
Information Technology and Services
17.1%
Computer Software
12.8%
Financial Services
4.1%
Internet
4.1%
Education Management
3.8%
Other
58.1%
Alternatives
Discussions
ClickDesk has no discussions with answers
What is Freshdesk used for?
4 Comments
TB
Freshdesk is a customer support software used to manage and streamline customer service operations. It helps businesses handle customer inquiries, track...Read more
What is the use of freshdesk?
3 Comments
AB
Freshdesk is a Customer communication portal that will assist you in managing customer queries in various formats in a centralised space with transparency in...Read more
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