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Compare ChurnZero and GUIDEcx 
Featured Products
At a Glance
Market Segments
Mid-Market (63.3% of reviews)
Mid-Market (52.3% of reviews)
Entry-Level Pricing
No pricing available
Contact Us 4 Licenses +
ChurnZero
Star Rating
(1,562)4.7 out of 5
Market Segments
Mid-Market (63.3% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about ChurnZeroGUIDEcx
Star Rating
(460)4.6 out of 5
Market Segments
Mid-Market (52.3% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us 4 Licenses +
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that ChurnZero excels in overall user satisfaction, boasting a significantly higher G2 Score compared to GUIDEcx. Users appreciate features like automatic meeting logging and centralized information storage, which streamline communication and enhance productivity.
- Users say that ChurnZero's implementation process is notably efficient, with many highlighting its intuitive setup and versatile configuration options. This flexibility allows users to tailor the platform to their specific needs, making it easier to document client health scores effectively.
- Reviewers mention that while GUIDEcx offers a robust platform for managing onboarding tasks, it faces challenges in user satisfaction compared to ChurnZero. Users value GUIDEcx's ability to create customized onboarding journeys, but some feel that it lacks the same level of automation and integration capabilities that ChurnZero provides.
- According to verified reviews, both products receive high marks for the quality of support, with users praising the responsiveness and helpfulness of their support teams. However, ChurnZero's overall support experience is often highlighted as a key differentiator, contributing to its higher satisfaction ratings.
- Users appreciate the extensive knowledge base offered by GUIDEcx, which facilitates self-service and helps teams stay organized during onboarding. However, ChurnZero's best-in-class core functionality and automation features are frequently cited as game-changers that enhance user experience and operational efficiency.
- Reviewers note that while both platforms have their strengths, ChurnZero's ability to quickly communicate with multiple customers through automation and its comprehensive health tracking features give it an edge in day-to-day usability, making it a preferred choice for many mid-market companies.
Pricing
Entry-Level Pricing
ChurnZero
No pricing availableGUIDEcx
Premium
Contact Us
4 Licenses +
Premium includes Professional, plus:
- Custom Integration Builder (Native iPaaS Solution)
- Native Integrations: Gainsight, Jira, Slack, Zendesk
- Professional Services: Technical Integrations Assistance, Training, Template Audits (Full List Available)
Free Trial
ChurnZero
No trial information availableGUIDEcx
Free Trial is available
Ratings
Meets Requirements
9.0
1,266
8.9
370
Ease of Use
8.5
1,274
8.9
372
Ease of Setup
7.9
588
8.5
238
Ease of Admin
8.5
520
8.9
230
Quality of Support
9.5
1,181
9.5
352
Has the product been a good partner in doing business?
9.6
526
9.5
231
Product Direction (% positive)
9.4
1,202
9.6
351
Features by Category
Tasks
Not enough data
9.0
234
|
Verified
Not enough data
8.7
239
|
Verified
Not enough data
8.8
219
Not enough data
8.8
215
|
Verified
Not enough data
8.8
230
|
Verified
Not enough data
7.8
214
|
Verified
Not enough data
8.5
210
|
Verified
Not enough data
Feature Not Available
Projects
Not enough data
8.9
202
|
Verified
Not enough data
8.9
210
|
Verified
Not enough data
8.2
172
|
Verified
Not enough data
8.2
170
|
Verified
Not enough data
8.6
204
|
Verified
Not enough data
7.6
132
Not enough data
8.0
161
|
Verified
Not enough data
9.1
218
|
Verified
Not enough data
8.3
141
Not enough data
7.9
138
Not enough data
8.0
141
Resource Management
Not enough data
8.3
161
|
Verified
Not enough data
8.5
159
Not enough data
8.6
182
|
Verified
Project Monitoring
Not enough data
8.1
150
|
Verified
Not enough data
8.2
147
|
Verified
Not enough data
8.7
188
|
Verified
Generative AI
Not enough data
7.3
62
Not enough data
7.4
62
Agentic AI - Project Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Information
8.9
1012
|
Verified
Not enough data
9.1
990
|
Verified
Not enough data
8.9
984
|
Verified
Not enough data
8.7
944
|
Verified
Not enough data
9.1
1011
|
Verified
Not enough data
8.7
926
|
Verified
Not enough data
8.5
830
|
Verified
Not enough data
Predictions
8.6
975
|
Verified
Not enough data
7.8
744
|
Verified
Not enough data
8.6
832
|
Verified
Not enough data
7.5
638
|
Verified
Not enough data
Platform
8.6
996
|
Verified
Not enough data
8.5
897
|
Verified
Not enough data
8.5
871
|
Verified
Not enough data
8.7
906
|
Verified
Not enough data
8.9
971
|
Verified
Not enough data
8.6
938
|
Verified
Not enough data
9.0
904
|
Verified
Not enough data
9.1
839
|
Verified
Not enough data
9.2
962
|
Verified
Not enough data
9.1
919
|
Verified
Not enough data
Generative AI
7.7
311
Not enough data
7.8
309
Not enough data
Agentic AI - Customer Success
7.5
64
Not enough data
7.5
63
Not enough data
Feature Not Available
Not enough data
7.2
63
Not enough data
7.2
63
Not enough data
User Analysis
8.8
126
Not enough data
8.9
134
Not enough data
User Support
9.2
139
Not enough data
7.9
71
Not enough data
8.7
98
Not enough data
Walkthrough Type
8.1
91
Not enough data
8.3
86
Not enough data
Platform Basics - Digital Adoption Platform
9.3
10
Not enough data
9.0
10
Not enough data
Analytics - Digital Adoption Platform
9.8
8
Not enough data
Functions - Digital Adoption Platform
9.8
9
Not enough data
10.0
7
Not enough data
Agentic AI - Digital Adoption Platform
Not enough data
Not enough data
Setup
Not enough data
8.8
107
Not enough data
8.9
109
Not enough data
8.8
116
Not enough data
8.5
119
Management
Not enough data
8.7
109
Not enough data
8.3
93
Not enough data
8.4
91
Generative AI
Not enough data
6.9
23
Agentic AI - Workflow Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Sales Team
8.2
84
Not enough data
8.4
83
Not enough data
8.9
100
Not enough data
Intelligence
8.3
94
Not enough data
7.4
86
Not enough data
8.1
84
Not enough data
Mapping
8.0
82
Not enough data
8.3
87
Not enough data
Agentic AI - Customer Revenue Optimization
7.9
11
Not enough data
Feature Not Available
Not enough data
7.6
12
Not enough data
7.6
13
Not enough data
7.9
13
Not enough data
8.0
11
Not enough data
Platform Basics
8.4
160
Not enough data
8.5
163
Not enough data
8.6
147
Not enough data
8.3
140
Not enough data
8.5
153
Not enough data
Agentic AI - Customer Journey Mapping
7.0
23
Not enough data
Content
Not enough data
7.0
17
Not enough data
8.0
17
Not enough data
6.3
15
Not enough data
8.1
14
Not enough data
8.3
17
Collaboration
Not enough data
5.9
13
Not enough data
6.4
12
Not enough data
9.8
16
Not enough data
8.9
16
Not enough data
8.4
16
Not enough data
8.1
14
Task Creation
Not enough data
9.0
155
Not enough data
8.8
161
Not enough data
8.6
148
Not enough data
8.0
146
Task Management
Not enough data
8.7
144
Not enough data
8.8
144
Not enough data
8.5
154
Not enough data
Feature Not Available
Generative AI
Not enough data
6.9
47
Not enough data
7.0
48
Platform Basics
8.6
181
Not enough data
8.7
188
Not enough data
Platform Data
8.6
190
Not enough data
8.5
182
Not enough data
9.0
201
Not enough data
8.6
182
Not enough data
Platform Additional Functionality
8.6
180
Not enough data
8.6
191
Not enough data
8.9
187
Not enough data
Agentic AI - Customer Journey Analytics
7.8
20
Not enough data
Feature Not Available
Not enough data
7.8
20
Not enough data
7.6
20
Not enough data
Analytics
8.8
213
Not enough data
8.7
193
Not enough data
8.4
155
Not enough data
7.5
128
Not enough data
Customization
8.4
156
Not enough data
7.5
116
Not enough data
8.1
115
Not enough data
8.0
122
Not enough data
Generative AI
8.1
93
Not enough data
8.1
92
Not enough data
Agentic AI - Experience Management
6.8
11
Not enough data
Feature Not Available
Not enough data
5.9
11
Not enough data
6.7
11
Not enough data
Onboarding Setup
8.9
305
8.5
185
8.6
292
9.0
199
8.6
273
8.6
186
Project Tracking
8.8
279
8.7
189
8.6
267
8.4
162
8.5
263
8.6
176
8.8
310
9.0
196
8.7
270
8.2
165
Customer Engagement
8.4
261
8.3
169
8.8
284
8.2
178
8.2
242
8.4
175
8.8
280
8.6
182
8.6
269
8.9
189
Categories
Categories
Shared Categories
ChurnZero and GUIDEcx are categorized as Client Onboarding
Unique Categories
ChurnZero is categorized as Experience Management, Customer Revenue Optimization, Digital Adoption Platform, Customer Success, Customer Journey Analytics, and Customer Journey Mapping
GUIDEcx is categorized as Workflow Management, Task Management, Project Management, and Client Portal
Reviews
Reviewers' Company Size
ChurnZero
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
GUIDEcx
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
36.9%
Information Technology and Services
16.2%
Marketing and Advertising
5.0%
Computer & Network Security
3.7%
Education Management
2.2%
Other
35.9%
Computer Software
37.5%
Information Technology and Services
12.5%
Financial Services
6.8%
Automotive
5.9%
Telecommunications
4.4%
Other
32.9%
Discussions
Does ChurnZero have a Customer Success blog?
2 Comments
Official Response from ChurnZero
Yes, we do. We publish new content at least once a week. Please find our blog here- https://churnzero.net/blog/Read more
What other products does ChurnZero integrate with?
1 Comment
Official Response from ChurnZero
ChurnZero's list of partner integrations is continually growing. Please see the current list here. https://churnzero.net/#integrations Read more
Are you hiring?
1 Comment
Official Response from ChurnZero
Yes, ChurnZero is hiring. Please check out our current job openings here. https://churnzero.net/careers/Read more
What is GUIDEcx used for?
1 Comment
👋O
GUIDEcx is a customer facing project management solution specialized to help increase engagement from teams and individuals participating in a project...Read more
GUIDEcx has no more discussions with answers
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