Compare Chatwoot and LiveChat 
Featured Products
At a Glance
Market Segments
Small-Business (62.5% of reviews)
Small-Business (44.7% of reviews)
Entry-Level Pricing
$19.00 1 Agent Per Month
$19.00 100 Visitors Per Month
Chatwoot
Star Rating
(16)4.5 out of 5
Market Segments
Small-Business (62.5% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00 1 Agent Per Month
Browse all 4 pricing plansLiveChat
Star Rating
(806)4.4 out of 5
Market Segments
Small-Business (44.7% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00 100 Visitors Per Month
Free Trial is available
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that LiveChat excels in providing a comprehensive system with numerous add-on modules, making it easier for businesses to track and convert leads. Users appreciate how it transforms customer support into a revenue-driving function through real-time interactions and improved response times.
- Users say that Chatwoot is particularly well-suited for small and startup teams, highlighting its quick and easy implementation process. Reviewers mention that integration with tools like Slack and email is seamless, making it a practical choice for teams looking for straightforward chat support solutions.
- According to verified reviews, LiveChat receives high marks for its user-friendly features, such as canned responses and tagging, which streamline support tasks. Users find that these engagement features significantly enhance their efficiency in managing customer interactions.
- Reviewers mention that while LiveChat has a robust support system, Chatwoot offers a clean and clear user interface that many find appealing. Users appreciate the platform's scalability and the variety of features it provides, including chatbots and workflows, which cater to diverse business needs.
- G2 reviewers highlight that LiveChat's quality of support is a strong point, with many praising the responsiveness and helpfulness of the support team. In contrast, some users of Chatwoot feel that while the platform is effective, the support could be improved, as indicated by slightly lower satisfaction ratings.
- Users report that both platforms have similar entry-level pricing, making them accessible for small businesses. However, LiveChat's larger market presence and extensive user feedback suggest a more established reliability, while Chatwoot's smaller user base may indicate a more niche appeal.
Pricing
Entry-Level Pricing
Chatwoot
Self-hosted Chatwoot
$19.00
1 Agent Per Month
- Self-hosted offering
- Privacy compliant
- 360 degree profile of the user
LiveChat
Starter
$19.00
100 Visitors Per Month
Small business
- Text Intelligence
- Track up to 100 visitors
- 1 recurring campaign
Free Trial
Chatwoot
Free Trial is available
LiveChat
Free Trial is available
Ratings
Meets Requirements
9.2
15
9.1
704
Ease of Use
9.4
16
9.3
703
Ease of Setup
9.5
13
9.0
283
Ease of Admin
9.3
5
9.1
274
Quality of Support
9.0
12
9.1
652
Has the product been a good partner in doing business?
9.7
5
9.1
266
Product Direction (% positive)
9.2
15
8.3
696
Features by Category
Ticket and Case Management
Not enough data
9.2
248
Not enough data
9.1
245
Not enough data
9.0
239
Not enough data
9.2
253
Not enough data
8.5
156
Not enough data
9.0
231
Not enough data
9.1
230
Not enough data
8.9
142
|
Verified
Generative AI
Not enough data
6.4
6
Not enough data
7.2
6
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
Not enough data
9.2
220
|
Verified
Not enough data
9.3
232
|
Verified
Not enough data
9.4
269
|
Verified
Not enough data
8.9
222
|
Verified
Not enough data
8.5
108
Platform
Not enough data
9.1
82
|
Verified
9.0
8
8.4
281
|
Verified
Not enough data
9.2
88
|
Verified
Not enough data
8.9
73
|
Verified
Not enough data
9.0
213
|
Verified
Not enough data
9.1
217
|
Verified
Messenger
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Conversational Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Support Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Customer Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Artificial Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
7.4
9
Not enough data
7.5
8
Not enough data
Feature Not Available
Communication
8.3
8
9.2
329
|
Verified
7.5
8
8.9
327
|
Verified
7.7
5
8.4
221
8.3
5
8.8
269
|
Verified
7.5
6
8.3
30
Internal Use
9.0
8
8.4
281
|
Verified
8.6
6
8.8
303
|
Verified
8.3
7
8.6
254
|
Verified
8.3
5
8.6
259
|
Verified
8.6
6
8.6
244
|
Verified
7.8
6
8.4
249
|
Verified
Generative AI
Not enough data
Not enough data
Self-Service Experience
8.0
5
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Self-Service Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Process
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Insight
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Conversational AI - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform integration - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics and Reporting - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Chatwoot and LiveChat are categorized as Live Chat, Help Desk, Conversational Support, and Customer Self-Service
Unique Categories
Chatwoot is categorized as Shared Inbox and Social Customer Service
LiveChat is categorized as Chatbots, Conversational Marketing, Customer Service Automation, and Conversational Commerce Platforms
Reviews
Reviewers' Company Size
Chatwoot
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
LiveChat
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Consulting
12.5%
Marketing and Advertising
12.5%
Logistics and Supply Chain
12.5%
Information Technology and Services
12.5%
Computer Software
12.5%
Other
37.5%
Computer Software
8.9%
Information Technology and Services
8.6%
Retail
6.3%
Financial Services
4.0%
Internet
3.7%
Other
68.6%
Alternatives
Discussions
Chatwoot has no discussions with answers
HIS DOCTRINE!! by Paul T. Wright Jr
3 Comments
LL
I have checked on this book and I have purchased two copies and have seen the way it reaches people with the Bible and Word in a concept that shows how we...Read more
How does LiveChat work when no one is available?
3 Comments
Official Response from LiveChat
When you are offline the chat window changes into the ticket form. It means that your visitors can leave messages as tickets and contact you even after your...Read more
Can one user respond to multiple chats concurrently?
3 Comments
Official Response from LiveChat
Each user can chat with up to 99 customers at the same time.
Read more
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