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At a Glance
Market Segments
Small-Business (57.1% of reviews)
Small-Business (44.8% of reviews)
Entry-Level Pricing
$19.00 1 Agent Per Month
$19.00 100 Visitors Per Month
Chatwoot
Star Rating
(14)4.5 out of 5
Market Segments
Small-Business (57.1% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00 1 Agent Per Month
Browse all 4 pricing plansLiveChat
Star Rating
(773)4.5 out of 5
Market Segments
Small-Business (44.8% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00 100 Visitors Per Month
Free Trial is available
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that LiveChat excels in its "Pop-up Chat" feature, scoring 9.2, which allows for seamless customer engagement. In contrast, Chatwoot's score of 8.1 indicates it may not be as effective in capturing visitor attention through pop-ups.
- Reviewers mention that LiveChat's "Co-Browsing" functionality, rated at 9.2, significantly enhances customer support by allowing agents to navigate alongside users. Chatwoot, with a score of 7.9, lacks this level of interactive support, which may hinder user experience.
- G2 users highlight that LiveChat's "Response Automation" feature, rated 9.2, streamlines customer interactions effectively. Meanwhile, Chatwoot's automation capabilities, while decent, do not match this level of efficiency, as indicated by its lower scores in similar areas.
- Users on G2 appreciate LiveChat's "Customer Portal" feature, which scored 9.3, providing a robust self-service experience. Chatwoot's offerings in this area are less comprehensive, which may lead to a less satisfying user experience for customers seeking self-service options.
- Reviewers say that LiveChat's "Ease of Setup" is rated at 9.1, making it user-friendly for new customers. In comparison, Chatwoot's higher score of 9.6 suggests it may offer an even smoother onboarding process, which could be a deciding factor for businesses prioritizing quick implementation.
- Users report that LiveChat's "Quality of Support" is consistently rated at 9.1, indicating reliable customer service. Chatwoot, with a score of 9.0, also provides good support, but the slight difference may influence users who prioritize responsive customer assistance.
Pricing
Entry-Level Pricing
Chatwoot
Self-hosted Chatwoot
$19.00
1 Agent Per Month
- Self-hosted offering
- Privacy compliant
- 360 degree profile of the user
LiveChat
Starter
$19.00
100 Visitors Per Month
Small business
- Text Intelligence
- Track up to 100 visitors
- 1 recurring campaign
Free Trial
Chatwoot
Free Trial is available
LiveChat
Free Trial is available
Ratings
Meets Requirements
9.1
13
9.1
690
Ease of Use
9.3
14
9.3
689
Ease of Setup
9.5
11
9.0
271
Ease of Admin
9.3
5
9.1
263
Quality of Support
8.9
11
9.1
639
Has the product been a good partner in doing business?
9.7
5
9.0
255
Product Direction (% positive)
9.2
14
8.3
683
Features by Category
Ticket and Case Management
Not enough data
9.2
248
Not enough data
9.1
245
Not enough data
9.0
238
Not enough data
9.2
253
Not enough data
8.5
156
Not enough data
9.0
231
Not enough data
9.1
230
Not enough data
8.9
142
|
Verified
Generative AI
Not enough data
6.4
6
Not enough data
7.2
6
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
Not enough data
9.2
220
|
Verified
Not enough data
9.3
232
|
Verified
Not enough data
9.4
267
|
Verified
Not enough data
8.9
222
|
Verified
Not enough data
8.5
108
Platform
Not enough data
9.1
80
|
Verified
9.0
8
8.4
279
|
Verified
Not enough data
9.2
86
|
Verified
Not enough data
8.9
73
|
Verified
Not enough data
8.9
212
|
Verified
Not enough data
9.1
216
|
Verified
Messenger
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Conversational Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Support Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Customer Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Artificial Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
7.7
10
Not enough data
7.8
9
Not enough data
Feature Not Available
Communication
8.1
7
9.1
320
|
Verified
7.6
7
8.9
325
|
Verified
7.7
5
8.4
222
8.3
5
8.8
270
|
Verified
7.5
6
8.3
31
Internal Use
9.0
8
8.4
279
|
Verified
8.6
6
8.8
302
|
Verified
8.1
6
8.6
252
|
Verified
8.3
5
8.6
258
|
Verified
8.3
5
8.6
244
|
Verified
7.8
6
8.4
250
|
Verified
Generative AI
Not enough data
Not enough data
Self-Service Experience
8.0
5
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Self-Service Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Process
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Insight
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Conversational AI - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform integration - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics and Reporting - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Chatwoot and LiveChat are categorized as Live Chat, Help Desk, Conversational Support, and Customer Self-Service
Unique Categories
Chatwoot is categorized as Shared Inbox and Social Customer Service
LiveChat is categorized as Chatbots, Conversational Marketing, Customer Service Automation, and Conversational Commerce Platforms
Reviews
Reviewers' Company Size
Chatwoot
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
LiveChat
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Consulting
14.3%
Information Technology and Services
14.3%
Computer Software
14.3%
Staffing and Recruiting
7.1%
Marketing and Advertising
7.1%
Other
42.9%
Computer Software
8.9%
Information Technology and Services
8.3%
Retail
6.1%
Financial Services
4.0%
Internet
3.8%
Other
68.9%
Alternatives
Discussions
Chatwoot has no discussions with answers
Can one user respond to multiple chats concurrently?
3 Comments
BM
Yes. 1-10-100. Easy to switch between themRead more
How does LiveChat work when no one is available?
3 Comments
AB
A small box will still be visible on your website, and (depending on your settings) it can say "Sorry you missed us, leave us a message" or "no agent are...Read more
HIS DOCTRINE!! by Paul T. Wright Jr
3 Comments
LL
I now have questions on the reason why churches now say that baptism in not necessary for salvation when it says that Baptism now saves us in 1 Peter 3:21....Read more
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