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At a Glance
Market Segments
Small-Business (57.1% of reviews)
Small-Business (83.9% of reviews)
Entry-Level Pricing
$19.00 1 Agent Per Month
15 $
Chatwoot
Star Rating
(14)4.5 out of 5
Market Segments
Small-Business (57.1% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00 1 Agent Per Month
Browse all 4 pricing plansHelpCrunch
Star Rating
(236)4.7 out of 5
Market Segments
Small-Business (83.9% of reviews)
Pros & Cons
Entry-Level Pricing
15 $
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that HelpCrunch excels in its "Quality of Support" with a score of 9.6, while Chatwoot's support quality is rated lower at 9.0. Reviewers mention that HelpCrunch's support team is responsive and helpful, making it a preferred choice for businesses needing reliable assistance.
- Reviewers mention that HelpCrunch offers superior "Email Marketing" features, particularly in "Automated Email Responses" (9.4) and "Manage Email Deliverability" (9.2), compared to Chatwoot, which lacks the same level of sophistication in these areas. Users say that HelpCrunch's email capabilities are robust and user-friendly.
- G2 users highlight HelpCrunch's "Multi-Channel Coverage" as a strong point, particularly in "Live Chat" (9.6) and "In-App Messaging" (9.5), while Chatwoot's ratings in these areas are notably lower (8.1 and 8.6 respectively). Users report that HelpCrunch provides a more seamless experience across different communication channels.
- Users on G2 indicate that HelpCrunch's "Integrations" score of 9.7 outshines Chatwoot's 8.3, with reviewers mentioning that HelpCrunch offers a wider range of integrations that enhance workflow and productivity, making it easier to connect with other tools.
- Reviewers mention that HelpCrunch's "Ease of Setup" is rated at 9.5, slightly better than Chatwoot's 9.6, but users report that HelpCrunch provides a more intuitive onboarding experience, which is crucial for small businesses looking to get started quickly.
- Users say that HelpCrunch's "Personalization" features are rated at 9.8, significantly higher than Chatwoot's 7.7. Reviewers mention that HelpCrunch allows for more tailored customer interactions, which can lead to improved engagement and satisfaction.
Pricing
Entry-Level Pricing
Chatwoot
Self-hosted Chatwoot
$19.00
1 Agent Per Month
- Self-hosted offering
- Privacy compliant
- 360 degree profile of the user
HelpCrunch
Standard Live chat plan
15
$
Great plan for small teams that includes more auto messages, full customization, unlimited contacts and chat history
- 3 chat auto messages
- Help Desk
- Knowledge Base
Free Trial
Chatwoot
Free Trial is available
HelpCrunch
Free Trial is available
Ratings
Meets Requirements
9.1
13
9.3
188
Ease of Use
9.3
14
9.4
194
Ease of Setup
9.5
11
9.5
137
Ease of Admin
9.3
5
9.4
123
Quality of Support
8.9
11
9.6
186
Has the product been a good partner in doing business?
9.7
5
9.6
120
Product Direction (% positive)
9.2
14
9.7
180
Features by Category
Ticket and Case Management
Not enough data
9.1
63
|
Verified
Not enough data
9.1
64
|
Verified
Not enough data
9.0
66
|
Verified
Not enough data
9.4
36
Not enough data
Feature Not Available
Not enough data
9.1
61
|
Verified
Not enough data
9.2
58
|
Verified
Not enough data
9.3
43
|
Verified
Generative AI
Not enough data
9.7
5
Not enough data
9.0
5
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
Not enough data
8.7
33
Not enough data
9.3
63
|
Verified
Not enough data
9.5
76
|
Verified
Not enough data
9.0
49
|
Verified
Not enough data
Feature Not Available
Platform
Not enough data
8.7
45
|
Verified
9.0
8
9.2
107
|
Verified
Not enough data
9.1
51
|
Verified
Not enough data
9.0
41
|
Verified
Not enough data
9.0
59
|
Verified
Not enough data
9.1
60
|
Verified
Administration
Not enough data
9.4
15
Not enough data
9.6
14
Not enough data
9.5
13
Not enough data
9.5
13
Not enough data
9.5
11
Not enough data
9.6
15
Integrations
Not enough data
9.8
10
Not enough data
9.7
11
Not enough data
9.7
10
Not enough data
8.6
12
Platform
Not enough data
8.5
12
Not enough data
8.8
12
Not enough data
8.7
10
Not enough data
9.5
13
Not enough data
9.5
11
Not enough data
9.4
11
Not enough data
9.2
10
Not enough data
9.4
15
Core Conversational Capabilities - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data
Not enough data
Not enough data
Not enough data
Not enough data
Interaction
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Task & Flow Management - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Learning
Not enough data
Not enough data
Not enough data
Not enough data
Deployment & Embedding - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Content Generation
Not enough data
Not enough data
Not enough data
Not enough data
Admin & Configuration - AI Chatbots
Not enough data
Not enough data
System
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring & Improvement - AI Chatbots
Not enough data
Not enough data
Reliability & Safety - AI Chatbots
Not enough data
Not enough data
Channels
Not enough data
8.3
7
Not enough data
8.8
7
Not enough data
8.3
7
Design
Not enough data
9.3
7
Not enough data
9.0
7
Not enough data
9.0
7
Not enough data
8.8
7
Not enough data
8.8
7
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Responses
Not enough data
9.3
19
Not enough data
9.1
21
Not enough data
8.9
20
Not enough data
8.9
19
Not enough data
9.2
16
Platform
Not enough data
9.7
20
Not enough data
9.1
19
Not enough data
9.5
18
Not enough data
9.2
20
Not enough data
8.3
14
Not enough data
8.9
16
Not enough data
9.2
17
Generative AI
Not enough data
9.8
10
Not enough data
9.8
9
Conversational Platform
Not enough data
9.8
9
Not enough data
9.6
8
Not enough data
8.8
7
Not enough data
9.2
8
Support Automation
Not enough data
8.8
7
Not enough data
8.8
7
Not enough data
9.5
7
Not enough data
9.3
9
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
9.2
13
Not enough data
9.1
15
Not enough data
8.3
13
Communication
8.1
7
9.6
103
|
Verified
7.6
7
9.4
106
|
Verified
7.7
5
9.1
86
|
Verified
8.3
5
9.5
89
|
Verified
7.5
6
8.0
23
Internal Use
9.0
8
9.2
107
|
Verified
8.6
6
9.3
92
|
Verified
8.1
6
9.2
83
|
Verified
8.3
5
9.1
82
|
Verified
8.3
5
9.2
80
|
Verified
7.8
6
9.1
86
|
Verified
Generative AI
Not enough data
Not enough data
Self-Service Experience
8.0
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Self-Service Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
8.3
5
Not enough data
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Process
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Insight
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Chatwoot and HelpCrunch are categorized as Shared Inbox, Live Chat, Help Desk, Conversational Support, and Customer Self-Service
Unique Categories
Chatwoot is categorized as Social Customer Service
HelpCrunch is categorized as Customer Communications Management, Chatbots, Transactional Email, AI Chatbots, and AI Customer Support Agents
Reviews
Reviewers' Company Size
Chatwoot
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
HelpCrunch
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Consulting
14.3%
Information Technology and Services
14.3%
Computer Software
14.3%
Staffing and Recruiting
7.1%
Marketing and Advertising
7.1%
Other
42.9%
Computer Software
20.4%
Information Technology and Services
12.2%
Marketing and Advertising
9.1%
Internet
7.8%
Health, Wellness and Fitness
4.3%
Other
46.1%
Alternatives
Discussions
Chatwoot has no discussions with answers
Does your platform have a mobiile app?
1 Comment
PP
Hi Damilola! You surely can interact with your customers through HelpCrunch mobile apps in addition to the web dashboard.
We offer iOS and Android mobile...Read more
HelpCrunch has no more discussions with answers
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