Introducing G2.ai, the future of software buying.Try now
Compare Chattermill and SentiSum 
Featured Products
At a Glance
Market Segments
Mid-Market (50.5% of reviews)
Small-Business (53.8% of reviews)
Entry-Level Pricing
Contact Us
Starting at $3,000.00 Per Month
Chattermill
Star Rating
(214)4.5 out of 5
Market Segments
Mid-Market (50.5% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us
Free Trial is available
Learn more about ChattermillSentiSum
Star Rating
(14)4.8 out of 5
Market Segments
Small-Business (53.8% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
Starting at $3,000.00 Per Month
Browse all 2 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Chattermill excels in overall user satisfaction, boasting a significantly higher G2 Score compared to SentiSum. Users appreciate its ability to provide deep insights into customer feedback, with one reviewer noting it helps them "gain a deeper understanding of my current situation at work."
- According to verified reviews, Chattermill has a much larger volume of feedback, with 212 total reviews compared to SentiSum's 13. This suggests that Chattermill's user experiences are more reliable and reflective of a broader audience, enhancing confidence in its capabilities.
- Users say that Chattermill's ease of use is a standout feature, with many highlighting its intuitive interface and quick implementation process. One user mentioned it is "extremely useful" for monitoring customer feedback and tracking performance over time, making it a practical choice for teams looking to improve efficiency.
- Reviewers mention that SentiSum shines in its quality of support, receiving perfect scores in this area. Users appreciate the team's responsiveness and willingness to tailor the tool to specific needs, which can be a significant advantage for businesses seeking personalized assistance.
- Users highlight that while SentiSum offers a high level of accuracy in sentiment analysis, it faces challenges in market presence, primarily serving small businesses. This focus may limit its appeal for mid-market companies that require more robust solutions, as seen in Chattermill's larger market segment representation.
- According to recent feedback, both tools have their strengths, but Chattermill's ability to provide actionable insights through detailed summaries is particularly praised. Users find these summaries helpful for accessing necessary information quickly, which can be crucial for teams aiming to enhance their performance.
Pricing
Entry-Level Pricing
Chattermill
Enterprise
Contact Us
Unify your customer experience analytics in one place to discover insights across the customer journey. Scales with your needs, from one team or business unit to your whole organisation.
- SSO, user management and API access to manage large organisations
- Access to customer success managers, insight analysts and professional service offerings.
- Advanced feature access to scale granular insights and workflows
SentiSum
Pro
Starting at $3,000.00
Per Month
- Analyze 5000+ conversations
- Integrate any two channels
- Historical data analysis of last 6 months
Free Trial
Chattermill
Free Trial is available
SentiSum
No trial information availableRatings
Meets Requirements
8.7
193
9.4
8
Ease of Use
8.7
197
9.2
8
Ease of Setup
8.3
114
Not enough data
Ease of Admin
8.9
54
Not enough data
Quality of Support
9.1
152
10.0
8
Has the product been a good partner in doing business?
9.1
50
Not enough data
Product Direction (% positive)
9.3
187
10.0
5
Features by Category
Feedback Management
8.0
125
Not enough data
8.2
122
Not enough data
8.5
124
Not enough data
Feedback Analysis
8.4
127
Not enough data
8.6
125
Not enough data
8.6
121
Not enough data
Feedback Sources
8.7
112
Not enough data
8.8
114
Not enough data
7.6
95
Not enough data
8.2
109
Not enough data
Generative AI
7.2
76
Feature Not Available
7.4
81
Feature Not Available
Setup
8.1
51
Not enough data
8.4
51
Not enough data
8.7
42
Not enough data
Data
8.5
46
Not enough data
8.7
55
Not enough data
Analysis
8.6
49
Not enough data
8.2
39
Not enough data
8.4
49
Not enough data
8.4
49
Not enough data
8.8
52
Not enough data
8.5
46
Not enough data
8.1
13
Not enough data
Customization
8.0
34
Not enough data
7.9
34
Not enough data
7.7
34
Not enough data
Generative AI
7.5
27
Not enough data
8.0
30
Not enough data
Generative AI
8.2
16
Not enough data
8.4
17
Not enough data
Survey Management
8.6
34
Not enough data
8.5
31
Not enough data
8.8
39
|
Verified
Not enough data
8.5
37
Not enough data
Process Management
8.7
45
|
Verified
Not enough data
8.3
34
Not enough data
8.5
41
|
Verified
Not enough data
8.3
35
Not enough data
System Management
8.9
37
|
Verified
Not enough data
8.6
31
|
Verified
Not enough data
Categories
Categories
Shared Categories
Chattermill and SentiSum are categorized as Feedback Analytics
Unique Categories
Chattermill is categorized as Enterprise Feedback Management and Text Analysis
SentiSum has no unique categories
Reviews
Reviewers' Company Size
Chattermill
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
SentiSum
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Retail
15.6%
Financial Services
10.4%
Food & Beverages
9.0%
Information Technology and Services
6.6%
Consumer Services
5.2%
Other
53.3%
Retail
30.8%
Apparel & Fashion
15.4%
Real Estate
7.7%
Information Technology and Services
7.7%
Hospital & Health Care
7.7%
Other
30.8%
Alternatives
Discussions
What is Chattermill used for?
1 Comment
Official Response from Chattermill
Chattermill is a customer feedback analytics and costumer insights platform that helps you unify and analyze feedback across every channel including surveys,...Read more
Chattermill has no more discussions with answers
SentiSum has no discussions with answers
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
