1. [Home](https://www.g2.com/) 2. ... 3. [Feedback Analytics Software](https://www.g2.com/categories/feedback-analytics) 4. [SentiSum Discussions](https://www.g2.com/products/sentisum/discuss) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_8a67b0442d60aa3479136f0cce8b0921/sentisum.png "Product Avatar Image") ](/products/sentisum/reviews) [ SentiSum ](/products/sentisum/reviews) (14)4.8/5 SentiSum is a CX intelligence software for support, product and operations leaders who are tired of finding out about problems after customers leave. Kyo, our AI engine, reads 100% of your tickets, chats, calls, reviews, surveys and bot transcripts. No sampling. No manual tagging. No taxonomy to build before you start. It learns your business from 6 to 12 months of your historic data during onboarding. What you get: - Root cause for every contact driver, ranked by dollar impact and drillable to the source ticket. - Early warnings when complaints spike, a bot fails or a delivery problem starts, pushed to Slack or Teams. - Automated QA that scores every conversation, compares BPO partners to your in-house team and predicts CSAT without surveys. - Plain-English answers to questions like “why did refund contacts jump last week?” in the app, in Slack, or in Claude and ChatGPT via MCP. - An action tracker that assigns each issue to the team that can fix it and follows it to resolution. Most teams are live in two to three weeks. We handle the integrations and setup. Gousto unified nine voice-of-customer channels into one view. JustPark caught a missed tech fix affecting dozens of drivers a day, before it cost them more revenue. A payments company found merchants stuck on one onboarding screen, fixed the instructions, and cut those tickets by 30%. The same team lifted its conversation quality score from the late 60s to the high 80s. Integrates with Zendesk, Intercom, Freshdesk, Gorgias, Dixa, Salesforce, NICE, Trustpilot, Snowflake, Microsoft Fabric and 100+ more. SOC 2 Type 2 certified, GDPR compliant, with EU data residency and PII redaction. Show More * * * ### 84.0 Nps Score Already have SentiSum? ### All SentiSum Discussions Search Most CommentedMost HelpfulCommon QuestionsNewest All DiscussionsDiscussions with CommentsCommon QuestionsDiscussions without Comments FilterFilter Filter byExpand/Collapse Sort by Most Commented Most Helpful Common Questions Newest Filter by All Discussions Discussions with Comments Common Questions Discussions without Comments ![Pinned by G2 as a common question](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pinned by G2 as a common question") G2 Pinned by G2 as a common question • about 3 years ago More Options - [ # What is SentiSum used for? ](/discussions/what-is-sentisum-used-for) What is SentiSum used for? 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