1. [Home](https://www.g2.com/) 2. ... 3. [Feedback Analytics Software](https://www.g2.com/categories/feedback-analytics) 4. [SentiSum Discussions](https://www.g2.com/products/sentisum/discuss) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_8a67b0442d60aa3479136f0cce8b0921/sentisum.png "Product Avatar Image") ](/products/sentisum/reviews) [ SentiSum ](/products/sentisum/reviews) (14)4.8/5 SentiSum is the AI-native Voice of the Customer platform. It unifies every feedback signal and powering action where customer retention is won or lost. It listens across every interaction — support tickets, chat logs, surveys, reviews — and tells each team exactly what’s going wrong, why it’s happening, and how to fix it. Always thinking and analyzing before it becomes a bigger problem. CX leaders at the world's most data-driven companies like Ticketmaster, Cleo, Schuh, Gousto and JustPark trust SentiSum's AI-Native VoC platform. How We’re Different 1. Quality of Insight We go beyond tagging or summarizing. SentiSum uses real-time AI to identify root causes, not just topics — revealing patterns and anomalies others may miss. One product error cost a brand £250K. We found it in hours. Dashboards wouldn’t have. 2. Simplicity of Solution There’s no setup complexity, no analyst dependency. Insights flow into the tools your teams already use — like Zendesk, Jira, Slack, and QA platforms. No dashboards to build. No guesswork. 3. Speed to Value You get answers within minutes - not days, weeks or quarters. Customers see improvements immediately. Teams act faster. Leadership gains trust. It’s not another dashboard. It’s a layer of intelligence that acts as your customer second brain suggesting action before you ask. Show More * * * ### 84.0 Nps Score Already have SentiSum? ### All SentiSum Discussions Search Most CommentedMost HelpfulPinned by G2Newest All DiscussionsDiscussions with CommentsPinned by G2Discussions without Comments FilterFilter Filter byExpand/Collapse Sort by Most Commented Most Helpful Pinned by G2 Newest Filter by All Discussions Discussions with Comments Pinned by G2 Discussions without Comments ![Pinned by G2 as a common question](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pinned by G2 as a common question") G2 Pinned by G2 as a common question • almost 3 years ago More Options - [ # What is SentiSum used for? ](/discussions/what-is-sentisum-used-for) What is SentiSum used for? [ Feedback Analytics Software ](https://www.g2.com/tags/feedback-analytics-software) * * * \<0\>0\>Upvotes * * * 0 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+SentiSum+questions+and+get+answers+from+expert+users+in+our+SentiSum+Discussions+section.&title=SentiSum+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fsentisum%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=SentiSum+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fsentisum%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fsentisum%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=SentiSum+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fsentisum%2Fdiscuss%0aAsk+SentiSum+questions+and+get+answers+from+expert+users+in+our+SentiSum+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=SentiSum+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fsentisum%2Fdiscuss%0aAsk+SentiSum+questions+and+get+answers+from+expert+users+in+our+SentiSum+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ## Start a New Software Discussion Have a software question? Get answers from real users and experts [Start A Discussion](/products/sentisum/discussions/new) * * * ![Product Avatar Image](https://images.g2crowd.com/uploads/product/hd_favicon/0a311bea0ca2b64682787382c05a4ad6/sentisum.svg "Product Avatar Image") ### Have you used SentiSum before? Answer a few questions to help the SentiSum community [ Yes ](javascript:void(0))[ Yes ](https://www.g2.com/authorize?form=signup&return_to=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fsentisum%2Fdiscuss%3Fsmall_ask%3Dsentisum) No