# Chattermill, SentiSum vs Qualtrics Customer Experience Comparison

| | Chattermill | SentiSum | Qualtrics Customer Experience | 
|---|---|---|---|
| **Star Rating** | 4.5 out of 5 | 4.8 out of 5 | 4.3 out of 5 | 
| **Total Reviews** | 236 | 14 | 750 | 
| **Largest Market Segment** | Mid-Market (48.1% of reviews) | Small-Business (53.8% of reviews) | Enterprise (51.5% of reviews) | 
| **Entry Level Price** | Contact Us | Starting at $3,000.00 Per Month | Contact Us | 

---
## Top Pros & Cons

### Chattermill

Pros:
- Ease of Use (48 reviews)
- Feedback Management (38 reviews)

Cons:
- Not Intuitive (12 reviews)
- Complex Usability (10 reviews)

### SentiSum

**Not enough data**

### Qualtrics Customer Experience

Pros:
- Ease of Use (18 reviews)
- Analytics (14 reviews)

Cons:
- Complexity (7 reviews)
- Improvement Needed (7 reviews)

---
## Ratings Comparison
| Rating | Chattermill | SentiSum | Qualtrics Customer Experience | 
|---|---|---|---|
  | **Meets Requirements** | 8.7 (206 reviews) | 9.4 (8 reviews) | 8.6 (601 reviews) | 
  | **Ease of Use** | 8.7 (211 reviews) | 9.2 (8 reviews) | 8.4 (604 reviews) | 
  | **Ease of Setup** | 8.5 (128 reviews) | Not enough data | 7.6 (361 reviews) | 
  | **Ease of Admin** | 8.9 (54 reviews) | Not enough data | 7.9 (349 reviews) | 
  | **Quality of Support** | 9.1 (164 reviews) | 10.0 (8 reviews) | 8.5 (568 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.1 (50 reviews) | Not enough data | 8.5 (341 reviews) | 
  | **Product Direction (% positive)** | 9.4 (198 reviews) | 10.0 (5 reviews) | 8.6 (578 reviews) | 

---
## Pricing

### Chattermill

#### Entry-Level Pricing

Plan: Enterprise

Price: Contact Us

Description: Unify your customer experience analytics in one place to discover insights across the customer journey. Scales with your needs, from one team or business unit to your whole organisation.

Key Features:
- SSO, user management and API access to manage large organisations
- Access to customer success managers, insight analysts and professional service offerings.
- Advanced feature access to scale granular insights and workflows

[Learn more about Chattermill](https://www.g2.com/products/chattermill/reviews)

#### Free Trial

Yes

### SentiSum

#### Entry-Level Pricing

Plan: Pro

Price: Starting at $3,000.00 Per Month

Key Features:
- Analyze 5000+ conversations
- Integrate any two channels
- Historical data analysis of last 6 months

[Browse all 2 editions](https://www.g2.com/products/sentisum/pricing)

#### Free Trial

No

### Qualtrics Customer Experience

#### Entry-Level Pricing

Plan: Frontline Care

Price: Contact Us

Description: Best for customer experience and contact center leaders who want to retain and upsell more customers

Key Features:
- Contact Center Analytics
- Quality Management and Compliance (add-on)
- Real-Time Agent Productivity (add-on)

[Browse all 4 editions](https://www.g2.com/products/qualtrics-customer-experience/pricing)

#### Free Trial

No

---
## Features Comparison By Category

### Social Media Analytics

| Product | Score | Reviews |
|---|---|---|
| **Chattermill** | N/A | N/A |
| **SentiSum** | N/A | N/A |
| **Qualtrics Customer Experience** | 8.3/10 | 86 |

#### Social Analytics

| Feature | Chattermill | SentiSum | Qualtrics Customer Experience | 
|---|---|---|---|
| **Competitor Analysis** | Not enough data | Not enough data | 8.2 (59 reviews) | 
| **Follower Analysis** | Not enough data | Not enough data | 8.2 (65 reviews) | 
| **Post Performance** | Not enough data | Not enough data | 8.5 (68 reviews) | 
| **Paid Campaign Tracking** | Not enough data | Not enough data | Not enough data | 
| **Attribution** | Not enough data | Not enough data | Not enough data | 
| **Hashtag Analytics** | Not enough data | Not enough data | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | Not enough data | 

#### Reports & Dashboards

| Feature | Chattermill | SentiSum | Qualtrics Customer Experience | 
|---|---|---|---|
| **Report Customizability** | Not enough data | Not enough data | 8.2 (72 reviews) | 
| **Report Exporting** | Not enough data | Not enough data | 8.2 (73 reviews) | 
| **Scalability** | Not enough data | Not enough data | 8.3 (71 reviews) | 
| **White Label** | Not enough data | Not enough data | Not enough data | 

#### Agentic AI - Social Media Analytics

| Feature | Chattermill | SentiSum | Qualtrics Customer Experience | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

### Contact Center Quality Assurance

| Product | Score | Reviews |
|---|---|---|
| **Chattermill** | N/A | N/A |
| **SentiSum** | N/A | N/A |
| **Qualtrics Customer Experience** | 8.8/10 | 44 |

#### Quality Assurance

| Feature | Chattermill | SentiSum | Qualtrics Customer Experience | 
|---|---|---|---|
| **Evaluation** | Not enough data | Not enough data | 9.1 (37 reviews) | 
| **Calibration** | Not enough data | Not enough data | 8.8 (36 reviews) | 
| **Reports** | Not enough data | Not enough data | 8.4 (38 reviews) | 

#### Engagement

| Feature | Chattermill | SentiSum | Qualtrics Customer Experience | 
|---|---|---|---|
| **Feedback** | Not enough data | Not enough data | 8.4 (39 reviews) | 
| **Dashboards** | Not enough data | Not enough data | 8.8 (39 reviews) | 
| **Training** | Not enough data | Not enough data | 8.7 (35 reviews) | 

#### Performance

| Feature | Chattermill | SentiSum | Qualtrics Customer Experience | 
|---|---|---|---|
| **Integrations** | Not enough data | Not enough data | 8.7 (34 reviews) | 
| **Compliance** | Not enough data | Not enough data | 9.3 (35 reviews) | 

#### Generative AI

| Feature | Chattermill | SentiSum | Qualtrics Customer Experience | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | Not enough data | 

### Experience Management

| Product | Score | Reviews |
|---|---|---|
| **Chattermill** | N/A | N/A |
| **SentiSum** | N/A | N/A |
| **Qualtrics Customer Experience** | 8.4/10 | 137 |

#### Analytics

| Feature | Chattermill | SentiSum | Qualtrics Customer Experience | 
|---|---|---|---|
| **Net Promoter Score (NPS)** | Not enough data | Not enough data | 9.1 (111 reviews) | 
| **Customer Satisfaction (CSAT) Score** | Not enough data | Not enough data | 8.9 (109 reviews) | 
| **Customer Effort Score (CES)** | Not enough data | Not enough data | 8.8 (105 reviews) | 
| **Gamification** | Not enough data | Not enough data | 7.7 (60 reviews) | 

#### Customization

| Feature | Chattermill | SentiSum | Qualtrics Customer Experience | 
|---|---|---|---|
| **Stakeholder Management** | Not enough data | Not enough data | 8.4 (94 reviews) | 
| **Multilanguage Support** | Not enough data | Not enough data | 8.4 (101 reviews) | 
| **Multiple Branding Support** | Not enough data | Not enough data | 8.6 (94 reviews) | 
| **Vertical-specific Solutions** | Not enough data | Not enough data | 8.4 (91 reviews) | 

#### Generative AI

| Feature | Chattermill | SentiSum | Qualtrics Customer Experience | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 8.3 (11 reviews) | 
| **AI Text Summarization** | Not enough data | Not enough data | 7.7 (11 reviews) | 

#### Agentic AI - Experience Management

| Feature | Chattermill | SentiSum | Qualtrics Customer Experience | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 8.0 (5 reviews) | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 

### Feedback Analytics

| Product | Score | Reviews |
|---|---|---|
| **Chattermill** | 8.2/10 | 141 |
| **SentiSum** | N/A | N/A |
| **Qualtrics Customer Experience** | 8.3/10 | 132 |

#### Feedback Management

| Feature | Chattermill | SentiSum | Qualtrics Customer Experience | 
|---|---|---|---|
| **Tagging** | 8.1 (128 reviews) | Not enough data | 8.3 (92 reviews) | 
| **Segmentation** | 8.2 (123 reviews) | Not enough data | 8.6 (99 reviews) | 
| **Custom Reports and Dashboards** | 8.5 (128 reviews) | Not enough data | 8.3 (118 reviews) | 

#### Feedback Analysis

| Feature | Chattermill | SentiSum | Qualtrics Customer Experience | 
|---|---|---|---|
| **Thematic Analysis** | 8.4 (130 reviews) | Not enough data | 8.3 (102 reviews) | 
| **Sentiment Analysis** | 8.6 (129 reviews) | Not enough data | 8.3 (104 reviews) | 
| **NPS/CSAT Scoring** | 8.6 (121 reviews) | Not enough data | 8.7 (103 reviews) | 

#### Feedback Sources

| Feature | Chattermill | SentiSum | Qualtrics Customer Experience | 
|---|---|---|---|
| **Online Reviews** | 8.7 (114 reviews) | Not enough data | 8.3 (94 reviews) | 
| **Surveys** | 8.8 (114 reviews) | Not enough data | 9.0 (121 reviews) | 
| **Social Media** | 7.6 (95 reviews) | Not enough data | 8.4 (82 reviews) | 
| **Customer Service Channels** | 8.2 (110 reviews) | Not enough data | 8.7 (85 reviews) | 

#### Generative AI

| Feature | Chattermill | SentiSum | Qualtrics Customer Experience | 
|---|---|---|---|
| **AI Text Generation** | 7.2 (76 reviews) | Feature Not Available | 7.7 (10 reviews) | 
| **AI Text Summarization** | 7.4 (81 reviews) | Feature Not Available | 7.5 (10 reviews) | 

### Social Media Listening Tools

| Product | Score | Reviews |
|---|---|---|
| **Chattermill** | N/A | N/A |
| **SentiSum** | N/A | N/A |
| **Qualtrics Customer Experience** | 7.7/10 | 97 |

#### Monitoring & Listening

| Feature | Chattermill | SentiSum | Qualtrics Customer Experience | 
|---|---|---|---|
| **Social Measurement** | Not enough data | Not enough data | 8.4 (82 reviews) | 
| **Influencer Identification** | Not enough data | Not enough data | 7.7 (72 reviews) | 
| **Brand Monitoring** | Not enough data | Not enough data | Not enough data | 
| **Keyword Tracking** | Not enough data | Not enough data | Not enough data | 
| **Trend Analysis** | Not enough data | Not enough data | Not enough data | 
| **Competitor Analysis** | Not enough data | Not enough data | Not enough data | 

#### Agentic AI - Social Media Listening Tools

| Feature | Chattermill | SentiSum | Qualtrics Customer Experience | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

#### Data Management & Analysis

| Feature | Chattermill | SentiSum | Qualtrics Customer Experience | 
|---|---|---|---|
| **Sentiment Analysis** | Not enough data | Not enough data | 7.2 (81 reviews) | 
| **Social Reporting** | Not enough data | Not enough data | 7.8 (83 reviews) | 
| **Alerts and Notifications** | Not enough data | Not enough data | Not enough data | 
| **Advanced Data Filtering** | Not enough data | Not enough data | Not enough data | 

### Text Analysis

| Product | Score | Reviews |
|---|---|---|
| **Chattermill** | 8.3/10 | 61 |
| **SentiSum** | N/A | N/A |
| **Qualtrics Customer Experience** | N/A | N/A |

#### Setup

| Feature | Chattermill | SentiSum | Qualtrics Customer Experience | 
|---|---|---|---|
| **Integration** | 8.1 (51 reviews) | Not enough data | Not enough data | 
| **Maintenance** | 8.4 (51 reviews) | Not enough data | Not enough data | 
| **No-Code** | 8.7 (43 reviews) | Not enough data | Not enough data | 

#### Data

| Feature | Chattermill | SentiSum | Qualtrics Customer Experience | 
|---|---|---|---|
| **Security** | 8.5 (46 reviews) | Not enough data | Not enough data | 
| **Data Visualization** | 8.7 (55 reviews) | Not enough data | Not enough data | 

#### Analysis

| Feature | Chattermill | SentiSum | Qualtrics Customer Experience | 
|---|---|---|---|
| **Automation** | 8.6 (49 reviews) | Not enough data | Not enough data | 
| **Named entity recognition** | 8.2 (39 reviews) | Not enough data | Not enough data | 
| **Keyphrase Extraction** | 8.4 (49 reviews) | Not enough data | Not enough data | 
| **Topic Analysis** | 8.4 (49 reviews) | Not enough data | Not enough data | 
| **Sentiment Analysis** | 8.8 (53 reviews) | Not enough data | Not enough data | 
| **Language Identification** | 8.5 (46 reviews) | Not enough data | Not enough data | 
| **Syntax/Part of Speech Parsing** | 8.1 (13 reviews) | Not enough data | Not enough data | 

#### Customization

| Feature | Chattermill | SentiSum | Qualtrics Customer Experience | 
|---|---|---|---|
| **Pre-Built Parameterization** | 8.0 (34 reviews) | Not enough data | Not enough data | 
| **Custom Extension** | 7.9 (34 reviews) | Not enough data | Not enough data | 
| **Compositionality** | 7.7 (34 reviews) | Not enough data | Not enough data | 

#### Generative AI

| Feature | Chattermill | SentiSum | Qualtrics Customer Experience | 
|---|---|---|---|
| **AI Text Generation** | 7.5 (27 reviews) | Not enough data | Not enough data | 
| **AI Text Summarization** | 8.0 (30 reviews) | Not enough data | Not enough data | 

### Proactive Customer Retention

| Product | Score | Reviews |
|---|---|---|
| **Chattermill** | N/A | N/A |
| **SentiSum** | N/A | N/A |
| **Qualtrics Customer Experience** | 8.7/10 | 48 |

#### Platform

| Feature | Chattermill | SentiSum | Qualtrics Customer Experience | 
|---|---|---|---|
| **Health Score** | Not enough data | Not enough data | 8.5 (45 reviews) | 
| **Customer Profiles** | Not enough data | Not enough data | 9.1 (45 reviews) | 
| **Notifications** | Not enough data | Not enough data | 8.9 (45 reviews) | 

#### Predictions

| Feature | Chattermill | SentiSum | Qualtrics Customer Experience | 
|---|---|---|---|
| **Service Quality Assurance** | Not enough data | Not enough data | 8.9 (44 reviews) | 
| **Analytics** | Not enough data | Not enough data | 8.7 (45 reviews) | 
| **Revenue Impact** | Not enough data | Not enough data | Feature Not Available | 
| **Artificial Intelligence** | Not enough data | Not enough data | 8.4 (44 reviews) | 
| **Sentiment** | Not enough data | Not enough data | 8.9 (46 reviews) | 
| **Retention** | Not enough data | Not enough data | 8.7 (46 reviews) | 

#### Generative AI

| Feature | Chattermill | SentiSum | Qualtrics Customer Experience | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 8.5 (8 reviews) | 
| **AI Text Summarization** | Not enough data | Not enough data | 8.8 (8 reviews) | 

### Social Customer Service

| Product | Score | Reviews |
|---|---|---|
| **Chattermill** | N/A | N/A |
| **SentiSum** | N/A | N/A |
| **Qualtrics Customer Experience** | 8.4/10 | 157 |

#### Generative AI

| Feature | Chattermill | SentiSum | Qualtrics Customer Experience | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | Not enough data | 

#### Process

| Feature | Chattermill | SentiSum | Qualtrics Customer Experience | 
|---|---|---|---|
| **Mentions** | Not enough data | Not enough data | 8.7 (133 reviews) | 
| **Tickets** | Not enough data | Not enough data | 8.3 (97 reviews) | 
| **Macros** | Not enough data | Not enough data | 8.4 (73 reviews) | 

#### Channels

| Feature | Chattermill | SentiSum | Qualtrics Customer Experience | 
|---|---|---|---|
| **Email** | Not enough data | Not enough data | 8.5 (67 reviews) | 
| **Social** | Not enough data | Not enough data | 8.8 (136 reviews) | 
| **Live Chat** | Not enough data | Not enough data | Feature Not Available | 
| **Phone** | Not enough data | Not enough data | Feature Not Available | 
| **Text** | Not enough data | Not enough data | 8.2 (51 reviews) | 

#### Insight

| Feature | Chattermill | SentiSum | Qualtrics Customer Experience | 
|---|---|---|---|
| **Surveys** | Not enough data | Not enough data | 8.3 (69 reviews) | 
| **Reporting** | Not enough data | Not enough data | 8.3 (123 reviews) | 
| **Visitor Activity** | Not enough data | Not enough data | 8.1 (50 reviews) | 
| **Help Desk** | Not enough data | Not enough data | Feature Not Available | 

### Enterprise Feedback Management

| Product | Score | Reviews |
|---|---|---|
| **Chattermill** | 8.5/10 | 53 |
| **SentiSum** | N/A | N/A |
| **Qualtrics Customer Experience** | N/A | N/A |

#### Generative AI

| Feature | Chattermill | SentiSum | Qualtrics Customer Experience | 
|---|---|---|---|
| **AI Text Generation** | 8.2 (16 reviews) | Not enough data | Not enough data | 
| **AI Text Summarization** | 8.5 (18 reviews) | Not enough data | Not enough data | 

#### Survey Management

| Feature | Chattermill | SentiSum | Qualtrics Customer Experience | 
|---|---|---|---|
| **Brand Design Consistency** | 8.6 (35 reviews) | Not enough data | Not enough data | 
| **Survey Deployment** | 8.4 (31 reviews) | Not enough data | Not enough data | 
| **Feedback Collection** | 8.8 (39 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Device Responsiveness** | 8.5 (37 reviews) | Not enough data | Not enough data | 

#### Process Management

| Feature | Chattermill | SentiSum | Qualtrics Customer Experience | 
|---|---|---|---|
| **Feedback Aggregation** | 8.7 (45 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Trigger Alerts** | 8.3 (34 reviews) | Not enough data | Not enough data | 
| **Real-Time Analysis** | 8.5 (41 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Real-Time Action** | 8.3 (35 reviews) | Not enough data | Not enough data | 

#### System Management

| Feature | Chattermill | SentiSum | Qualtrics Customer Experience | 
|---|---|---|---|
| **Security** | 8.9 (37 reviews) ✓ Verified | Not enough data | Not enough data | 
| **System Monitoring** | 8.6 (31 reviews) ✓ Verified | Not enough data | Not enough data | 

### SAP Store

| Product | Score | Reviews |
|---|---|---|
| **Chattermill** | N/A | N/A |
| **SentiSum** | N/A | N/A |
| **Qualtrics Customer Experience** | N/A | N/A |

#### Agentic AI - SAP Store

| Feature | Chattermill | SentiSum | Qualtrics Customer Experience | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

### Genesys AppFoundry Marketplace

| Product | Score | Reviews |
|---|---|---|
| **Chattermill** | N/A | N/A |
| **SentiSum** | N/A | N/A |
| **Qualtrics Customer Experience** | N/A | N/A |

#### Agentic AI - Genesys AppFoundry Marketplace

| Feature | Chattermill | SentiSum | Qualtrics Customer Experience | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (1):** [Feedback Analytics Software](https://www.g2.com/categories/feedback-analytics)

**Unique to Chattermill (2):** [Enterprise Feedback Management Software](https://www.g2.com/categories/enterprise-feedback-management), [Text Analysis Software](https://www.g2.com/categories/text-analysis)


**Unique to Qualtrics Customer Experience (8):** [Proactive Customer Retention Software](https://www.g2.com/categories/proactive-customer-retention), [Genesys AppFoundry Marketplace](https://www.g2.com/categories/genesys-appfoundry-marketplace), [SAP Store Software](https://www.g2.com/categories/sap-store), [Experience Management Software](https://www.g2.com/categories/experience-management), [Contact Center Quality Assurance Software](https://www.g2.com/categories/contact-center-quality-assurance), [Social Customer Service Software](https://www.g2.com/categories/social-customer-service), [Social Media Analytics Software](https://www.g2.com/categories/social-media-analytics), [Social Media Listening Tools](https://www.g2.com/categories/social-media-listening-tools)


---
## Reviewer Demographics

### By Company Size

| Segment | Chattermill | SentiSum | Qualtrics Customer Experience | 
|---|---|---|---|
| **Small-Business** | 8.2% | 53.8% | 12.7% | 
| **Mid-Market** | 48.1% | 30.8% | 35.7% | 
| **Enterprise** | 43.8% | 15.4% | 51.5% | 

### By Industry

#### Chattermill

- **Retail:** 14.6%
- **Financial Services:** 9.7%
- **Food & Beverages:** 8.8%
- **Information Technology and Services:** 7.1%
- **Consumer Services:** 6.2%
- **Oil & Energy:** 5.8%
- **Leisure, Travel & Tourism:** 4.0%
- **Internet:** 4.0%
- **Hospitality:** 4.0%
- **Consumer Goods:** 3.5%
- **Other:** 32.3%

#### SentiSum

- **Retail:** 30.8%
- **Apparel & Fashion:** 15.4%
- **Real Estate:** 7.7%
- **Information Technology and Services:** 7.7%
- **Hospital & Health Care:** 7.7%
- **Events Services:** 7.7%
- **Consumer Services:** 7.7%
- **Consumer Goods:** 7.7%
- **Computer Games:** 7.7%

#### Qualtrics Customer Experience

- **Information Technology and Services:** 10.4%
- **Higher Education:** 7.0%
- **Computer Software:** 5.3%
- **Marketing and Advertising:** 5.3%
- **Education Management:** 5.3%
- **Telecommunications:** 4.5%
- **Financial Services:** 4.2%
- **Insurance:** 3.3%
- **Market Research:** 2.8%
- **Banking:** 2.8%
- **Other:** 49.2%

---
## Alternatives

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- [Forsta](https://www.g2.com/products/forsta/reviews) — 4.2/5 stars (335 reviews)
- [QuestionPro](https://www.g2.com/products/questionpro/reviews) — 4.5/5 stars (1137 reviews)
- [SurveySparrow](https://www.g2.com/products/surveysparrow/reviews) — 4.4/5 stars (2061 reviews)

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## Top Discussions

### Chattermill

- Title: [What is Chattermill used for?](https://www.g2.com/discussions/what-is-chattermill-used-for) — 1 comment *(includes official response)*
  > **Top comment:** "Chattermill is a customer feedback analytics and costumer insights platform that helps you unify and analyze feedback across every channel including surveys,..."

### SentiSum

No discussions available for this product.

### Qualtrics Customer Experience

- Title: [How do other school districts use the platform?  We are always looking for ways to improve our use.](https://www.g2.com/discussions/15011-how-do-other-school-districts-use-the-platform-we-are-always-looking-for-ways-to-improve-our-use) — 3 comments, 1 upvote
  > **Top comment:** "@shawnwigg on Twitter is an excellent resource on this use case"
- Title: [What does qualtrics software do?](https://www.g2.com/discussions/what-does-qualtrics-software-do) — 1 comment
  > **Top comment:** "It acts an listening agent where you  an build, collect and organise data and gain insights out of the visualised data. 
Provides the summary for next..."
- Title: [Is qualtrics a CRM?](https://www.g2.com/discussions/is-qualtrics-a-crm) — 1 comment
  > **Top comment:** "Not exactly. Though it can be integrated with a lot of CRMs but Qualtrics is a survey tool and helps to collect data and provide feedback. Not a CRM system. "
- Title: [What is a customer experience platform?](https://www.g2.com/discussions/what-is-a-customer-experience-platform) — 1 comment, 1 upvote
  > **Top comment:** "good work "
- Title: [What is qualtrics CX?](https://www.g2.com/discussions/what-is-qualtrics-cx) — 1 comment
  > **Top comment:** "It is their branded name for Customer eXperience, it is a series of tools and automations that allows you to collect and act on data"

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**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/chattermill-vs-sentisum-vs-qualtrics-customer-experience)