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At a Glance
Market Segments
Small-Business (71.0% of reviews)
Small-Business (58.7% of reviews)
Entry-Level Pricing
No pricing available
$0.99 1 Resolution
Chatra
Star Rating
(32)4.2 out of 5
Market Segments
Small-Business (71.0% of reviews)
Entry-Level Pricing
No pricing available
Learn more about ChatraFin by Intercom
Star Rating
(3,671)4.5 out of 5
Market Segments
Small-Business (58.7% of reviews)
Entry-Level Pricing
$0.99 1 Resolution
Free Trial is available
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Intercom excels in its Live Chat feature, scoring a remarkable 9.3, which reviewers say provides a seamless experience for real-time customer interactions. In contrast, Chatra's live chat feature, while still effective, scores slightly lower at 9.6, indicating a more basic functionality.
- Reviewers mention that Intercom's Ticket Collaboration feature, rated at 8.8, allows for efficient teamwork on customer issues, whereas Chatra's collaboration tools are perceived as less robust, leading to potential delays in resolving customer queries.
- G2 users highlight Intercom's superior Knowledge Base functionality, scoring 9.2, which reviewers say enhances self-service support for customers. Chatra's knowledge base, rated at 7.8, is seen as less comprehensive, limiting users' ability to find answers independently.
- Users on G2 report that Intercom's Automation capabilities, particularly in Customer Interaction Automation (9.4), significantly streamline workflows, while Chatra's automation features, although useful, do not match the same level of sophistication.
- Reviewers mention that Intercom's Personalization features, rated at 9.3, allow for tailored customer experiences, which users say enhances engagement. Chatra, with a personalization score of 8.8, offers decent options but lacks the depth found in Intercom.
- Users say that Intercom's Integration capabilities, scoring 9.4, provide extensive options for connecting with other tools, making it a favorite among businesses looking for a comprehensive solution. Chatra's integrations, while adequate at 8.9, are noted to be less extensive, which may limit flexibility for some users.
Pricing
Entry-Level Pricing
Chatra
No pricing availableFin by Intercom
Fin with your current helpdesk
$0.99
1 Resolution
Try Fin for 90 days, completely risk-free. If it's not the right fit, you can request a refund—no questions asked.
- Fin AI Agent works seamlessly with any helpdesk, including Zendesk, Salesforce, HubSpot, and more.
- Set up in under an hour
- Handles tickets, cases, emails, live chat, WhatsApp, SMS, and more
Free Trial
Chatra
No trial information availableFin by Intercom
Free Trial is available
Ratings
Meets Requirements
8.8
28
8.8
2,807
Ease of Use
9.1
28
8.9
2,837
Ease of Setup
8.6
12
8.4
1,450
Ease of Admin
8.1
12
8.6
1,301
Quality of Support
8.3
23
8.6
2,703
Has the product been a good partner in doing business?
7.8
12
8.8
1,298
Product Direction (% positive)
8.7
27
8.8
2,659
Features by Category
Ticket and Case Management
Not enough data
8.6
1098
|
Verified
Not enough data
8.8
1116
|
Verified
Not enough data
8.7
1093
|
Verified
Not enough data
8.6
1141
|
Verified
Not enough data
8.3
678
|
Verified
Not enough data
8.8
1134
|
Verified
Not enough data
8.8
1058
|
Verified
Not enough data
8.6
959
|
Verified
Generative AI
Not enough data
8.3
245
Not enough data
8.2
246
Agentic AI - Help Desk
Not enough data
7.8
58
Not enough data
8.3
59
Not enough data
7.9
59
Communication Channels
Not enough data
8.8
889
|
Verified
Not enough data
8.8
1088
|
Verified
Not enough data
9.4
1262
|
Verified
Not enough data
8.3
810
Not enough data
7.6
520
Platform
Not enough data
8.1
718
|
Verified
7.7
22
|
Verified
8.2
1265
|
Verified
Not enough data
8.7
821
|
Verified
Not enough data
8.6
786
|
Verified
Not enough data
8.1
1013
|
Verified
Not enough data
8.2
1015
|
Verified
Messenger
Not enough data
8.8
383
|
Verified
Not enough data
8.1
363
|
Verified
Not enough data
9.3
478
|
Verified
Not enough data
8.5
327
|
Verified
Channels
Not enough data
8.0
293
|
Verified
Not enough data
9.0
438
|
Verified
Not enough data
7.9
207
|
Verified
Not enough data
7.3
121
Not enough data
8.1
229
|
Verified
Customers
Not enough data
8.8
428
|
Verified
Not enough data
8.6
432
|
Verified
Not enough data
8.2
436
|
Verified
Not enough data
8.3
387
|
Verified
Not enough data
8.2
379
|
Verified
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
User Analysis
Not enough data
8.6
140
Not enough data
8.4
157
User Support
Not enough data
9.1
167
Not enough data
8.1
119
Not enough data
8.8
151
Walkthrough Type
Not enough data
8.9
136
Not enough data
9.0
146
Platform Basics - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Analytics - Digital Adoption Platform
Not enough data
Not enough data
Functions - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Digital Adoption Platform
Not enough data
Not enough data
Channels
Not enough data
8.7
226
Not enough data
8.3
218
Not enough data
Feature Not Available
Design
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.7
230
Not enough data
8.7
222
Not enough data
8.6
215
Generative AI
Not enough data
Feature Not Available
Not enough data
8.2
84
Responses
Not enough data
9.1
84
Not enough data
9.0
86
Not enough data
9.0
83
Automation - AI Agents
Not enough data
7.7
61
Not enough data
8.7
63
Not enough data
Feature Not Available
Not enough data
8.1
63
Not enough data
8.7
63
Platform
Not enough data
9.1
81
Not enough data
8.8
82
Not enough data
9.1
83
Autonomy - AI Agents
Not enough data
8.4
64
Not enough data
8.6
64
Not enough data
8.4
63
Not enough data
8.7
66
Generative AI
Not enough data
Feature Not Available
Not enough data
8.8
50
Responses
Not enough data
8.8
595
Not enough data
8.8
586
Not enough data
9.0
585
Not enough data
8.8
556
Not enough data
8.6
478
Platform
Not enough data
9.5
610
Not enough data
8.9
580
Not enough data
8.8
577
Not enough data
8.7
561
Not enough data
8.2
419
Not enough data
8.9
528
Not enough data
8.8
582
Generative AI
Not enough data
Feature Not Available
Not enough data
8.4
140
Conversational Platform
Not enough data
8.7
1056
Not enough data
8.7
836
Not enough data
8.8
856
Not enough data
9.0
777
Support Automation
Not enough data
8.7
858
Not enough data
8.7
900
Not enough data
8.5
517
Not enough data
8.8
807
Generative AI
Not enough data
Feature Not Available
Not enough data
8.4
154
Customer Support
Not enough data
8.6
197
Not enough data
7.4
183
Not enough data
9.0
203
Automation
Not enough data
8.4
200
Not enough data
8.3
204
Not enough data
8.5
194
Artificial Intelligence
Not enough data
8.5
196
Not enough data
8.6
190
Not enough data
8.5
196
Generative AI
Not enough data
8.3
294
Not enough data
8.3
292
Not enough data
Feature Not Available
Communication
8.8
24
|
Verified
9.2
1438
|
Verified
8.4
24
|
Verified
8.9
1446
|
Verified
6.9
16
8.7
1189
|
Verified
8.3
22
|
Verified
9.1
1353
|
Verified
6.5
10
8.2
593
Internal Use
7.7
22
|
Verified
8.2
1265
|
Verified
8.5
24
|
Verified
8.7
1091
|
Verified
8.1
18
|
Verified
8.2
1040
|
Verified
7.8
19
8.7
1245
|
Verified
8.6
20
|
Verified
8.9
1316
|
Verified
7.5
17
|
Verified
8.6
1285
|
Verified
Generative AI
Not enough data
8.2
94
Self-Service Experience
Not enough data
8.9
650
Not enough data
8.9
649
Not enough data
Feature Not Available
Not enough data
8.2
489
Not enough data
8.4
534
Self-Service Platform
Not enough data
8.7
529
Not enough data
8.7
532
Not enough data
8.4
471
Not enough data
8.6
517
Agentic AI - Customer Self-Service
Not enough data
7.3
45
Not enough data
7.7
44
Not enough data
7.3
45
Not enough data
7.8
46
Not enough data
8.0
48
Not enough data
7.4
46
Not enough data
7.4
45
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Process
Not enough data
9.3(won by default)
88
Not enough data
9.0(won by default)
85
Not enough data
9.6(won by default)
88
Channels
Not enough data
9.4(won by default)
88
Not enough data
8.7(won by default)
87
Not enough data
9.5(won by default)
90
Not enough data
8.3(won by default)
80
Not enough data
8.8(won by default)
82
Insight
Not enough data
9.1(won by default)
85
Not enough data
9.1(won by default)
86
Not enough data
8.8(won by default)
82
Not enough data
9.3(won by default)
82
Generative AI
Not enough data
Feature Not Available
Not enough data
7.2
16
Customer Query Resolution - AI Customer Support Agents
Not enough data
7.6
162
Not enough data
7.8
162
Not enough data
7.7
162
Not enough data
8.5
161
Not enough data
8.0
156
Customer Interaction Automation - AI Customer Support Agents
Not enough data
7.4
155
Not enough data
7.8
156
Not enough data
7.9
156
Not enough data
8.3
153
Automation
Not enough data
8.1
157
Not enough data
7.9
156
Not enough data
7.1
153
Autonomy
Not enough data
7.5
159
Not enough data
7.7
159
Not enough data
7.1
155
Not enough data
7.6
156
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Chatra and Fin by Intercom are categorized as Live Chat
Unique Categories
Chatra has no unique categories
Fin by Intercom is categorized as AI Customer Support Agents, Customer Service Automation, Digital Customer Service Platforms, AI Agents For Business Operations, Shared Inbox, Conversational Support, Customer Communications Management, Digital Adoption Platform, Conversational Marketing, Chatbots, Social Customer Service, Help Desk, and Customer Self-Service
Reviews
Reviewers' Company Size
Chatra
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Fin by Intercom
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Financial Services
16.1%
Computer Software
9.7%
Information Technology and Services
6.5%
Food & Beverages
6.5%
Consumer Services
6.5%
Other
54.8%
Computer Software
26.7%
Information Technology and Services
13.1%
Financial Services
7.2%
Internet
5.0%
Marketing and Advertising
4.6%
Other
43.4%
Discussions
Chatra has no discussions with answers
What is Intercom used for?
3 Comments
JT
for sending emails to our correspondents and monitoring our callsRead more
While interaction can be audio visual emojies be developed
2 Comments
SG
I do not think they have developed Intercom that far yet, though it would be great.Read more
¿What is the best economic model in order to use Intercom?
2 Comments
AB
Plus is $39/seat (User) per month.
Its enough to get startedRead more
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