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At a Glance
Market Segments
Small-Business (38.5% of reviews)
Small-Business (57.9% of reviews)
Entry-Level Pricing
$0.00 3 users Per Month
$25 Per user, per month invoiced annually
Channels
Star Rating
(13)4.6 out of 5
Market Segments
Small-Business (38.5% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
$0.00 3 users Per Month
Browse all 3 pricing plansDialpad Connect
Star Rating
(3,947)4.4 out of 5
Market Segments
Small-Business (57.9% of reviews)
Pros & Cons
Entry-Level Pricing
$25 Per user, per month invoiced annually
Free Trial is available
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Channels excels in its Ease of Setup with a score of 9.0, making it a preferred choice for small businesses looking for a quick implementation, while Dialpad Connect, with a score of 8.7, has been noted for having a slightly more complex setup process.
- Reviewers mention that Channels offers superior Quality of Support with a score of 9.0, indicating a strong commitment to customer service, whereas Dialpad Connect's support quality, rated at 8.6, has received mixed feedback regarding response times.
- G2 users highlight Channels' Generative AI Text Generation feature, scoring 8.8, as a standout for automating content creation, while Dialpad Connect's similar feature, rated at 9.0, is praised for its accuracy and efficiency in summarizing conversations.
- Users on G2 report that Channels shines in Call Routing capabilities, which are essential for managing high call volumes effectively, while Dialpad Connect's routing features, although functional, do not match the flexibility and customization options offered by Channels.
- Reviewers mention that Channels provides a more comprehensive Feedback Management system with higher scores in Tagging (8.0) and Segmentation (8.5), allowing for better data organization, compared to Dialpad Connect's lower ratings in these areas.
- Users say that Channels' Voicemail to Email feature, rated at 9.1, is particularly useful for keeping track of messages, while Dialpad Connect's similar feature, rated at 8.9, is functional but lacks some of the advanced options that Channels provides.
Pricing
Entry-Level Pricing
Channels
Free
$0.00
3 users Per Month
Your customers can call you for free, directly from your website
- 250 web calls
- Web call personalization
- Working hours
Dialpad Connect
Pro
$25
Per user, per month invoiced annually
+ UberConference Free
- Pro includes Everything in Standard, and:
- Call Queues
- Salesforce Integration
Free Trial
Channels
Free Trial is available
Dialpad Connect
Free Trial is available
Ratings
Meets Requirements
8.8
13
8.9
3,196
Ease of Use
9.1
13
9.1
3,216
Ease of Setup
9.0
5
9.0
1,201
Ease of Admin
9.3
5
8.9
1,111
Quality of Support
9.0
13
8.5
2,485
Has the product been a good partner in doing business?
9.3
5
8.9
1,035
Product Direction (% positive)
10.0
12
8.2
3,051
Features by Category
Lead Facilitation
Not enough data
7.9
27
Not enough data
7.7
27
Not enough data
8.3
27
Not enough data
8.3
28
Organization
Not enough data
8.3
27
Not enough data
9.0
27
Not enough data
8.9
26
Performance Analysis
Not enough data
8.3
28
Not enough data
8.5
28
Sales Analysis
Not enough data
8.2
26
Not enough data
8.1
26
Generative AI
Not enough data
9.1
17
Not enough data
9.3
17
Agentic AI - AI Sales Assistant
Not enough data
9.7
6
Not enough data
9.7
6
Not enough data
9.7
6
Not enough data
9.7
6
Not enough data
9.7
6
Not enough data
10.0
6
Not enough data
9.7
6
Collaboration Tools
Not enough data
8.7
1276
Not enough data
8.8
292
Not enough data
9.0
49
Not enough data
9.0
327
Not enough data
9.3
52
Meeting Coordination
Not enough data
8.7
1191
Not enough data
8.8
1112
Not enough data
8.9
359
Not enough data
9.2
362
Software Type
Not enough data
8.6
1039
Not enough data
9.0
350
Not enough data
8.9
267
Agentic AI - Video Conferencing
Not enough data
9.4
8
Not enough data
9.4
8
Not enough data
9.8
8
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Feedback Management
Not enough data
8.3
21
Not enough data
8.6
20
Not enough data
8.9
21
Feedback Analysis
Not enough data
9.0
21
Not enough data
8.9
21
Not enough data
8.6
20
Feedback Sources
Not enough data
8.5
19
Not enough data
8.3
18
Not enough data
7.7
19
Not enough data
8.8
19
Generative AI
Not enough data
8.7
18
Not enough data
8.8
18
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Workforce Management
Not enough data
Not enough data
Not enough data
Not enough data
Call Center Infrastructure (CCI)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
Not enough data
Not enough data
Not enough data
Not enough data
Platform Basics - VoIP Providers
Not enough data
8.3
29
Not enough data
9.3
31
Not enough data
9.1
29
Not enough data
8.6
32
Not enough data
8.0
29
Not enough data
8.4
29
Basic Communication
Not enough data
9.2
900
|
Verified
Not enough data
8.3
437
|
Verified
Not enough data
9.1
711
|
Verified
Not enough data
8.4
457
|
Verified
Not enough data
8.9
636
|
Verified
Not enough data
9.2
630
|
Verified
Agentic AI - VoIP Providers
Not enough data
8.3
27
Not enough data
8.8
28
Not enough data
8.3
28
Not enough data
8.5
27
Access
Not enough data
8.7
523
|
Verified
Not enough data
8.7
578
|
Verified
Not enough data
9.1
691
|
Verified
Advanced Features
Not enough data
8.7
643
|
Verified
Not enough data
8.7
514
|
Verified
Not enough data
9.3
787
|
Verified
Agentic AI - Google Workspace Communication Tools
Not enough data
Not enough data
Agentic AI - Outbound Call Tracking
Not enough data
8.5
13
Not enough data
8.7
14
Calling
8.6
7
9.0
606
9.3
7
Feature Not Available
8.6
7
9.1
637
9.8
7
9.1
652
Not enough data
8.8
14
Contacts
9.0
7
8.7
649
9.0
7
8.6
576
9.3
7
8.6
517
Insights
9.0
7
8.5
493
9.3
7
8.7
554
9.3
7
Feature Not Available
9.0
7
Feature Not Available
8.8
7
8.3
405
Not enough data
9.3
16
Agentic AI - UCaaS Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Extensions
Not enough data
8.8
91
|
Verified
Not enough data
9.2
97
|
Verified
Not enough data
9.0
80
|
Verified
Features
Not enough data
9.1
122
|
Verified
Not enough data
Feature Not Available
Not enough data
9.3
89
Not enough data
9.3
113
|
Verified
Not enough data
9.3
84
|
Verified
Not enough data
8.9
99
|
Verified
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Channels and Dialpad Connect are categorized as Outbound Call Tracking
Unique Categories
Channels is categorized as Call Center Infrastructure (CCI)
Dialpad Connect is categorized as AI Agents For Business Operations, AI Customer Support Agents, UCaaS Platforms, Feedback Analytics, AI Sales Assistant, Google Workspace Communication Tools, VoIP Providers, and Video Conferencing
Reviews
Reviewers' Company Size
Channels
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Dialpad Connect
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Outsourcing/Offshoring
23.1%
Internet
15.4%
Information Technology and Services
15.4%
Telecommunications
7.7%
Food & Beverages
7.7%
Other
30.8%
Marketing and Advertising
8.5%
Information Technology and Services
8.4%
Computer Software
8.1%
Financial Services
4.7%
Real Estate
3.6%
Other
66.8%
Discussions
Can I try CrazyCall before I buy a plan?
1 Comment
Official Response from Channels
Yes! Your first 14 days are on us. Just sign up for a free trial to get started. Make the most of these 2 weeks, and if you love CrazyCall (we hope you...Read more
What payment methods do you offer?
1 Comment
Official Response from Channels
At the moment we accept Visa, MasterCard, and American Express. All your transactions are securely processed through Stripe, the most reliable payment gateway.Read more
Channels has no more discussions with answers
Does anyone use UberConference as their main tool?
11 Comments
DM
I do. I like that it can call out to participants if I choose, and that it takes notes for me. Also, the integration with Google Calendar is really helpful. Read more
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