# Channels Reviews **Vendor:** Channels **Category:** [Contact Center Software](https://www.g2.com/categories/contact-center) **Average Rating:** 4.6/5.0 **Total Reviews:** 13 ## About Channels Channels is the only app you need to power up your customer service! How come? Well, the biggest problem of customer service and - especially - of customer support phone calls is that they’re painful for both customers and customer service reps. This neither helps your business nor improves customer satisfaction. And that’s where Channels comes to the rescue. With Channels, you can... 1. Use customer data to end interview-like customer support phone calls Channels integrates with your favorite eCommerce platforms such as Shopify and Magento to collect customer data stored in them. Then, when your customers are calling, Channels shows you the most important customer details so you can get straight to the point. 2. Set up IVR to always connect customers to the right agent Besides that, Channels lets you build an IVR-based helpline so your customers can get help whenever they need it. Plus, you can handle customer support phone calls from your PC, laptop and even your smartphone thanks to our Mobile App! 3. Make your live chat even more versatile Also, Channels integrates with your LiveChat and lets you offer a way to call your company when the chat is not enough. After all, not everything can be resolved through text… On top of all of that, Channels comes packed with useful features that will help your business thrive and your customers happy! Some of them are: \*Call recordings - so you can always come back to an important conversation and lose no important detail \*International phone numbers - so you can make it easy for anyone to connect with you, no matter where they’re calling from \*Affordable call rates - so your customer service solution doesn’t hurt your wallet \*Toll-Free numbers - so it’s a no-brainer for any customer that would like to call you If you’d like to try out Channels, there was no better time to do so, as there’s a 7-day free trial. No credit card required, no limitations! ## Channels Reviews ### 1. Channel provides the best and practical CRM solutions. **Rating:** 4.5/5.0 stars **Reviewed by:** Luz E. | System Architect, Mid-Market (51-1000 emp.) **Reviewed Date:** October 31, 2020 **What do you like best about Channels?** Channels is a software that has really made it applicable for us to get the best CRM (Customer Relationship Management )solution. We have used bundles of software so far but were never as satisfied as we are by using channels. It has enabled us in doing our business with more professionalism with its variety of features which basically includes data security, schedule making, and organization of various appointments, and also aided us in managing the automated workflow. Considering all this I can say that it helped us a lot in boosting our business with its practical CRM solutions. **What do you dislike about Channels?** With my mediocre business, It was really expensive for us. So I think they should decrease its price so everyone no matter if someone belongs to small, medium or large scale businesses, can be equally benefited from it. **What problems is Channels solving and how is that benefiting you?** According to me, the points I have mentioned above are 1/4th part of how much I am benefitted from it. It is a wonderful software with a variety of features that resulted in boosting our business. I have found it as a complete and perfect Software which gives 100% practical solutions to manage a business.With Channels, we can not only keep an eye on our business progress but can also consider the key performance indicator (KPI). It is well designed with a user-friendly interface. ### 2. The application is cloud-based to casting the live transmission. **Rating:** 5.0/5.0 stars **Reviewed by:** Alfered E. | Data Engineer , Enterprise (> 1000 emp.) **Reviewed Date:** October 17, 2020 **What do you like best about Channels?** Channels is a communication software responsible to comprehend live streaming and transmission across networking. The whole system is channelized with high-quality detail to get a comprehensive idea for business development. The business detail becomes the actual part of the live streaming with its strong strategies. Everything is smooth and clear while initializing this application. The featured conversation is also the part of this application and we can experience the live streaming without any interruption. **What do you dislike about Channels?** The application works with strong and powerful networking across the system. So, your system must have the good quality of the internet for using this application otherwise there would be an interruption in its features and you won’t have its qualities at fullest. **What problems is Channels solving and how is that benefiting you?** Chennels is an incredible application in bringing the change to the physical and virtual development of our company. We are using this application for many years and we don’t find it difficult to use. The 24-hours service very authenticates to comprehend with a detailed review. We can use its management ability to empower business ventures. The live streaming ability is some extra and commendable property that is associated with this application. ### 3. The process of our call documentation changed after discovering CrazyCall. **Rating:** 4.5/5.0 stars **Reviewed by:** Joshua T. | Team Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** August 13, 2019 **What do you like best about Channels?** The platform is easy to manage, the sound quality is very good and the features and functionalities, although they are a work in progress, are enriched every month. In addition to that the support team has shown that it is striving to meet requests related to standard functions. If you are focused on the output and are looking for a cloud-based sound solution you would definitely consider CrazyCal the experience was very positive from the presale part and improved problem or question is addressed very easily and efficiently by the support team. **What do you dislike about Channels?** Sometimes the download of information from the cloud is slow, it is not a great obstacle to exploiting the capabilities of this service the CrazyCall support is taking good care of the customers so that each ticket is repaired in an incredible time with the rate of Highest customer service. I would never change this soft for any this application is exceptional and they are very quick to help easily manage sales. **Recommendations to others considering Channels:** The application is growing rapidly giving users all the functions they need and ask, it seems that each part of the application is designed with caution about the functionality so each function you find will help you make cold calls, monitor them, accommodate my team and measure their performance. CrazyCall API helped me synchronize the information collected with my CRM systems and automatically transfer information about each agreement. **What problems is Channels solving and how is that benefiting you?** It is a fairly easy application to use and as you get involved with it, your knowledge therefore increases your speed when working on it has a very good sound quality, in a job where calls are endless crazyCall has been very useful to power record calls in an orderly manner, to track the cases we have in favor and negatively this application has managed to improve our performance and increase our quality of service. Crazy Call offers an excellent solution for teams looking for advanced dialer software to generate leads. ### 4. An extremely easy to use program that can be accessed from any browser. **Rating:** 4.0/5.0 stars **Reviewed by:** Kevin H. | Chief of operations, Small-Business (50 or fewer emp.) **Reviewed Date:** June 06, 2019 **What do you like best about Channels?** Easy to manage at all levels, general configuration, users and campaigns flexible scripting tool very good sound quality exceptional customer service team very attentive to customer requests built-in email functionality, this was what we liked the most CrazyCall. Furthermore, we can assure you that we have raised our level of organization and management more than any other addition to our current workflow. It has helped to cheapen our operation, increase the quality of our calls and create powerful reports of any kind, each part of this software seems to have been designed with caution in terms of functionality, so all the functions you will find will help you to perform Cold calls, monitor them, organize your team and measure their performance. **What do you dislike about Channels?** What displeased us was that at the beginning we were worried that the connection through web browsers could be compromised, but the quality of the network in general has been excellent. After having used it for a little while, we are very satisfied with CrazyCall. We can even say that it is a fairly simple application to use and as you get involved with it, your knowledge increases and therefore, its speed when you work on it has a very good sound quality, likewise it covers all the necessary features for customer service. Most programs similar to CrazyCall do not offer file transfer and the process of our call documentation changed after we discovered CrazyCall. The support team was easy to contact regarding our problems and difficulties. **Recommendations to others considering Channels:** Complete solution that could increase the performance of your sales team. The best customer service continues to grow and add excellent functions, which is why we recommend CrazyCall. It was even very easy to set up and it's always a good start. The support for this application is exceptional and they are very quick to help, a simple way to manage sales and ensure that the quality of calls is not lost, better for Call Centers. Claims, suggestions, appreciations are necessary to build a solid business and this tool allows me to listen to calls again to establish better sales strategies and improve my products. **What problems is Channels solving and how is that benefiting you?** It helped us to improve the outgoing and incoming calls satisfactorily, besides now I can organize all the calls in dashboards, I can listen to any outgoing call and follow it, it helps me to transfer all my contacts, automation of calls. We were looking for a way to personalize the customer experience on a new level in our Commerces and follow it with the first class service for customers. CrazyCall made it possible with little or no development from you on our side; Our clients receive the proper attention they need and we can do it with ease. Apart from the fact that it is about improving the efficiency of the call center and monitoring its live performance, only this can be achieved with this wonderful software. ### 5. Exceptional customer service, very efficient tool for outgoing projects. **Rating:** 5.0/5.0 stars **Reviewed by:** Brenda C. | Assistant Brand Manager Marketing, Information Technology and Services, Enterprise (> 1000 emp.) **Reviewed Date:** October 02, 2018 **What do you like best about Channels?** Its general configuration is amazing, we have all the tools to manage all levels in terms of our campaigns with users. An exceptional service with the latest integrated email functionality. **What do you dislike about Channels?** The only thing I still do not like is the entry of functionality that is not 100% developed, neither are social networks integrated and it is a huge flaw. **What problems is Channels solving and how is that benefiting you?** In general, we completely solve the lack of communication in our department, thanks to Crazycall we have excellent functions in the company. ### 6. Great tool for sales teams, moderate sports sales teams and much more **Rating:** 5.0/5.0 stars **Reviewed by:** Cilia F. | Community Manager, Internet, Small-Business (50 or fewer emp.) **Reviewed Date:** October 03, 2018 **What do you like best about Channels?** CrazyCall has offered us nice solutions for those teams that were looking for advanced marker software and that we had obsolete archives in our warehouses, thanks to this great update we obtained an advanced marker to generate potential customers, we used a theft marker and our sales teams have Generated countless quotes for sales. **What do you dislike about Channels?** When we bought it we had to be in the whole launching phase and that took us a lot of time but they improved to 1000% the tools they provided and the service, in turn, improved drastically. **What problems is Channels solving and how is that benefiting you?** In general we can have and maintain a complete gas pipeline thanks to them as we improve our sales team and undoubtedly increase our potential customers. ### 7. Great **Rating:** 5.0/5.0 stars **Reviewed by:** Victoria P. | Freelance Web Developer, Internet, Enterprise (> 1000 emp.) **Reviewed Date:** August 19, 2018 **What do you like best about Channels?** It is truly extremely simple to utilize, and it has a great deal of functions too. CrazyCall will keep you from missing out on any chance to enhance your efficiency. I can inspect who is working and the number of success we have in any minute! **What do you dislike about Channels?** It has some problems with the platform stability and some mistakes when developing a script. **What problems is Channels solving and how is that benefiting you?** I conserve time. ### 8. Excellent support team **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** April 19, 2017 **What do you like best about Channels?** quick response for any escalated issue - helpful - outstanding . App interface is nice and easy to use - efficient reports **What do you dislike about Channels?** may be of our poor internet connection we have issues with call quality **What problems is Channels solving and how is that benefiting you?** in one app i can deal with all i need about calls - agents follow up - prospects details - analysis - pricing ### 9. cooperation with CC **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Outsourcing/Offshoring | Small-Business (50 or fewer emp.) **Reviewed Date:** April 13, 2017 **What do you like best about Channels?** readable dashboard, call panel, dialer efficiency, creating a campaign / team **What do you dislike about Channels?** platform stability, reporting, errors when creating a script **What problems is Channels solving and how is that benefiting you?** improved team productivity, time to prepare the campaign ### 10. So far so good **Rating:** 5.0/5.0 stars **Reviewed by:** Leszek K. | Project Manager, Outsourcing/Offshoring, Enterprise (> 1000 emp.) **Reviewed Date:** May 20, 2016 **What do you like best about Channels?** If you’re looking for a tool that’ll help you take your business on the next step this app should be great for you - just as it is for us. CrazyCall will keep you from missing any opportunity to improve your performance. It’s amazing! We’ve been using CrazyCall for a while now and are exactly as excited (or even more) to be working with it as when we started. Highly recommend! **What do you dislike about Channels?** - zapier integration in progress - nothing more **Recommendations to others considering Channels:** no wonder - the sooner the better **What problems is Channels solving and how is that benefiting you?** - higher efficiency - more success - access to predefined reports - advanced analytics dashboard - live preview (results of the campaign) ### 11. It is simple to use and help effective manage your team **Rating:** 4.0/5.0 stars **Reviewed by:** Emil B. | Team Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 19, 2016 **What do you like best about Channels?** In my opinion charts are the best of all **What do you dislike about Channels?** data are generated for too long and this is not cool **What problems is Channels solving and how is that benefiting you?** i just teach consultants how they can talk with the klients ### 12. My opinion about CrazyCall **Rating:** 5.0/5.0 stars **Reviewed by:** Mateusz D. | Konsultant, Outsourcing/Offshoring, Enterprise (> 1000 emp.) **Reviewed Date:** April 11, 2016 **What do you like best about Channels?** I love this software! I can check who is working and how many success we have in any moment! **What do you dislike about Channels?** Really, I like this software I can't say bad words about Crazy Call. **What problems is Channels solving and how is that benefiting you?** When I'm out from office I can check everything in my team. Who is working and who isn't working so I'm always with my team. ### 13. Awosome! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** April 11, 2016 **What do you like best about Channels?** Very good application! It is really very easy to use, but has a lot of functions too. For my sales team it's the best solutions. It’s a pleasure to deal with. **What do you dislike about Channels?** This software haven't any problems !!!!!!!! **What problems is Channels solving and how is that benefiting you?** All is ok. ## Channels Discussions - [What payment methods do you offer?](https://www.g2.com/discussions/what-payment-methods-do-you-offer) - 1 comment, 1 upvote - [Can I try CrazyCall before I buy a plan?](https://www.g2.com/discussions/can-i-try-crazycall-before-i-buy-a-plan) - 1 comment, 1 upvote - [View Channels pricing details and edition comparison](https://www.g2.com/products/channels/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-13+10%3A26%3A47+-0500&secure%5Bsession_id%5D=e41a6dca-98c1-4745-8405-cbc99e1524e8&secure%5Btoken%5D=c3de77720ce6a6b55034610225e656fdb94fa46a49d025390aac41dcb1ad173b&format=llm_user) ## Channels Features **Platform** - Omnichannel - Mobile Access - Queue Management - Call Routing - Call Back - IVR - Automatic Call Distribution **Generative AI** - AI Text-to-Speech **Agentic AI - Outbound Call Tracking** - Autonomous Task Execution - Natural Language Interaction **Calling** - Record Calls - Generate Location - Call Types - Click-to-Call - Auto Dialer **Workforce Management** - Call Monitoring - Performance Evaluation **Call Center Infrastructure (CCI)** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Contacts** - Personalization - Information Locater - Record Prospect Data **Administrative** - Call Recording - Reporting & Dashboards **Insights** - Notes - Daily Summary - Automated Voicemails - Automated Emails - Sorts Prospects - Automated Note Taking ## Top Channels Alternatives - [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) - 4.3/5.0 (2,352 reviews) - [Kixie PowerCall & SMS](https://www.g2.com/products/kixie-powercall-sms/reviews) - 4.8/5.0 (850 reviews) - [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) - 4.4/5.0 (1,721 reviews)