Top 10 Channels Alternatives & Competitors

(13)4.6 out of 5

If you are considering Channels, you may also want to investigate similar alternatives or competitors to find the best solution. Contact Center Software is a widely used technology, and many people are seeking quick, secure software solutions with auto dialer, speech analytics, and session summary notes. Other important factors to consider when researching alternatives to Channels include customer service and functionality. The best overall Channels alternative is JustCall. Other similar apps like Channels are Kixie PowerCall & SMS, CloudTalk, Dialpad Connect, and Revenue.io. Channels alternatives can be found in Contact Center Software but may also be in VoIP Providers or AI Customer Support Agents Software.

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Top 10 Alternatives to Channels Recently Reviewed By G2 Community

Browse options below. Based on reviewer data, you can see how Channels stacks up to the competition, check reviews from current & previous users in industries like Outsourcing/Offshoring, Financial Services, and Telecommunications, and find the best product for your business.

JustCall

By Saas Labs

4.3/5

(2,332)

Product Description

JustCall is an AI-powered customer communication platform that allows you to connect with customers instantly, automate your workflows, and coach your teams, all from a single interface. Purpose-built to serve your business communication needs, JustCall easily integrates with 100+ CRMs, Help desks, and all the business tools you need to engineer better conversations. Trusted by 6,000+ companies globally, JustCall enables customer-facing teams to enjoy seamless customer conversations with real-time and post-call AI-powered insights. Top JustCall features to watch out for: ★ Inbound & outbound calling ★ Send & receive SMS & MMS ★ Sales dialer (Auto Dialer, Predictive Dialer, and Dynamic Dialer) ★ SMS Workflows & Bots ★ Multi-level IVR ★ Real-time agent assist ★ AI-powered SMS Copilot ★ AI coaching ★ Sentiment analysis ★ AI call scoring ★ Live call monitoring ★ Shared WhatsApp inbox ★ Automatic call distribution ★ Business phone numbers in 70+ countries

Reviewers say compared to Channels, JustCall is:

More expensive

Categories in common with Channels:

Outbound Call Tracking

Call Center Infrastructure (CCI)

Kixie PowerCall & SMS

By Kixie

4.8/5

(861)

Product Description

Reviewers say compared to Channels, Kixie PowerCall & SMS is:

Better at support

More expensive

Better at meeting requirements

Categories in common with Channels:

Outbound Call Tracking

Call Center Infrastructure (CCI)

CloudTalk

By CloudTalk

4.4/5

(1,624)

Product Description

CloudTalk is a remote-ready cloud call center software for sales and customer support teams. Aside from providing top of the range call quality and a modern solution, our unique selling point is the ability to easily integrate with leading CRMs and helpdesks, giving customer service agents and sales people better visibility of their customer or prospect base. On top of this, we have a feature stack consisting of drag & drop workflow automations, multistep call flow builders and smart dialing functionality, which automate and simplify a large part of our customers’ workflows, saving on average 2-3 minutes per call.

Reviewers say compared to Channels, CloudTalk is:

More expensive

More usable

Categories in common with Channels:

Outbound Call Tracking

Call Center Infrastructure (CCI)

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Revenue.io

By Revenue.io

4.7/5

(557)

Product Description

Reviewers say compared to Channels, Revenue.io is:

Better at support

Better at meeting requirements

Easier to do business with

Categories in common with Channels:

Outbound Call Tracking

Call Center Infrastructure (CCI)

CallRail

By CallRail

4.5/5

(1,621)

Product Description

Reviewers say compared to Channels, CallRail is:

Better at meeting requirements

Categories in common with Channels:

Outbound Call Tracking

Aircall

By Aircall

4.4/5

(1,475)

Product Description

Aircall is the phone system for modern business that can be used on any device. Since Aircall has no hardware requirement, customers can get set up and dialing in as few as 3 minutes. Packed with powerful integrations and a growing app ecosystem of 50+ CRM, Helpdesk, eCommerce, and other business software, Aircall is ideal for modern companies that want to stay connected. Dynamic call center features enable sales and support teams to manage their calls and be as productive as possible. Features include: Power Dialer, Analytics Dashboard, Live Activity Feed, Call Coaching, CTI, IVR, and much more.

Reviewers say compared to Channels, Aircall is:

More expensive

More usable

Categories in common with Channels:

Outbound Call Tracking

Call Center Infrastructure (CCI)

Quo

By Quo

4.7/5

(3,256)

Product Description

Trusted by more than 90,000 companies — from fast-growing startups to Fortune 500s — and rated #1 in customer satisfaction on G2. Quo brings calls, texts, and customer information together in one platform. Bring clarity to every conversation. Shared inboxes, internal notes, and a mini CRM, gives every teammate the visibility and context they need to make sure each customer doesn't get missed. Respond to every customer. Fast. Built-in AI answers calls 24/7, flexible call flows route customers instantly, and custom contact properties ensure you're there when your customer needs you, while never missing a detail. Scale effortlessly as you grow. From your first customer to your thousandth, Quo adapts with you. No complex setup, no additional training, no growing pains. With Quo, it’s never been easier to close more deals, support more customers, and grow your business — without losing the human touch.

Reviewers say compared to Channels, Quo is:

Better at meeting requirements

More usable

Easier to set up

Categories in common with Channels:

Outbound Call Tracking