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Compare Cayzu Help Desk and Zoho Desk 
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At a Glance
Market Segments
Mid-Market (55.6% of reviews)
Small-Business (72.6% of reviews)
Entry-Level Pricing
$17 per user, per month
$0.00
Cayzu Help Desk
Star Rating
(11)4.2 out of 5
Market Segments
Mid-Market (55.6% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
$17 per user, per month
Browse all 3 pricing plansZoho Desk
Star Rating
(7,134)4.4 out of 5
Market Segments
Small-Business (72.6% of reviews)
Pros & Cons
Entry-Level Pricing
$0.00
Free Trial is available
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Zoho Desk excels in ticket creation user experience with a score of 8.7, while Cayzu Help Desk received a slightly lower score of 8.3. Reviewers mention that Zoho's intuitive interface makes it easier to create and manage tickets efficiently.
- Reviewers mention that Zoho Desk's workflow automation features score 8.4, significantly higher than Cayzu's 7.4. Users on G2 appreciate Zoho's ability to automate repetitive tasks, which enhances productivity.
- G2 users highlight that Zoho Desk offers a more robust knowledge base with a score of 8.7 compared to Cayzu's 8.3. Reviewers say that the comprehensive articles and resources available in Zoho Desk help in resolving customer queries faster.
- Users report that Zoho Desk's multi-channel coverage scores 8.3, while Cayzu Help Desk's performance in this area is less impressive. Reviewers mention that Zoho's integration with various communication channels, including email and live chat, provides a seamless customer support experience.
- Reviewers mention that Zoho Desk's ease of setup is rated at 8.2, which is higher than Cayzu's 6.7. Users say that Zoho's straightforward onboarding process allows teams to get started quickly without extensive training.
- Users on G2 report that Zoho Desk's performance and reliability score of 8.6 is a strong point, while Cayzu's score of 7.3 indicates room for improvement. Reviewers mention that Zoho's consistent uptime and fast response times contribute to a better overall user experience.
Pricing
Entry-Level Pricing
Cayzu Help Desk
Plus
$17
per user, per month
- Ticketing Portal
- Brandable End-user Portal
- Business Rules & SLA
Zoho Desk
FREE
$0.00
Completely Free upto 3 agents
- Email Ticketing
- Customer Management
- Private Knowledge Base
Free Trial
Cayzu Help Desk
No trial information availableZoho Desk
Free Trial is available
Ratings
Meets Requirements
8.5
9
8.7
5,668
Ease of Use
8.9
9
8.5
5,746
Ease of Setup
6.7
5
8.1
5,021
Ease of Admin
7.3
5
8.3
4,728
Quality of Support
8.3
8
8.3
5,098
Has the product been a good partner in doing business?
9.7
5
8.4
4,269
Product Direction (% positive)
8.7
9
8.9
5,433
Features by Category
Ticket and Case Management
8.3
7
8.6
3320
|
Verified
8.6
7
8.5
3290
|
Verified
7.4
7
8.3
3065
|
Verified
8.1
7
8.3
2912
|
Verified
Not enough data
8.2
2628
|
Verified
7.9
7
8.4
2907
|
Verified
7.5
6
8.5
2912
|
Verified
8.1
6
8.3
2500
|
Verified
Generative AI
Not enough data
7.4
960
Not enough data
7.4
949
Agentic AI - Help Desk
Not enough data
7.1
357
Not enough data
7.1
360
Not enough data
7.2
355
Communication Channels
8.1
7
8.3
2853
|
Verified
9.0
7
8.6
3071
|
Verified
7.3
5
8.2
2385
|
Verified
Not enough data
8.0
2145
|
Verified
Not enough data
7.8
1907
|
Verified
Platform
Not enough data
8.1
2277
|
Verified
Not enough data
8.2
2727
|
Verified
7.0
5
8.4
2825
|
Verified
Not enough data
8.1
2243
|
Verified
6.4
7
8.2
2785
|
Verified
7.8
6
8.4
2942
|
Verified
Administration
Not enough data
8.2
341
Not enough data
8.2
340
Not enough data
8.4
344
Knowledge Management
Not enough data
8.6
322
Not enough data
8.2
315
Not enough data
8.2
322
Compliance
Not enough data
8.4
336
Not enough data
8.3
333
Not enough data
8.2
335
Not enough data
8.1
333
Customer Support
Not enough data
8.2
311
Not enough data
8.2
312
Not enough data
8.0
310
Data Security
Not enough data
8.1
335
Not enough data
8.1
329
Not enough data
8.4
334
Not enough data
8.4
331
Administration
Not enough data
8.1
313
Not enough data
8.4
315
Not enough data
8.5
312
Generative AI
Not enough data
7.6
248
Channels
Not enough data
8.2
569
Not enough data
8.0
555
Not enough data
7.3
548
Design
Not enough data
7.9
545
Not enough data
7.7
554
Not enough data
8.1
550
Not enough data
8.1
545
Not enough data
8.1
531
Generative AI
Not enough data
7.5
427
Not enough data
7.5
420
Usability
Not enough data
8.3
445
Not enough data
8.3
442
Not enough data
8.3
434
Reporting
Not enough data
8.3
429
Not enough data
8.2
415
Not enough data
8.3
422
Generative AI
Not enough data
7.7
329
Not enough data
7.8
324
Generative AI
Not enough data
7.9
176
Not enough data
8.0
178
Not enough data
7.8
177
Communication
Not enough data
8.8
718
|
Verified
Not enough data
8.7
758
|
Verified
Not enough data
8.6
659
Not enough data
8.6
632
|
Verified
Not enough data
8.3
356
Internal Use
Not enough data
8.2
2727
|
Verified
Not enough data
8.5
361
Not enough data
8.4
456
Not enough data
8.7
712
|
Verified
Not enough data
8.7
692
|
Verified
Not enough data
8.6
708
|
Verified
Generative AI
Not enough data
7.7
423
Self-Service Experience
8.3
5
8.5
1508
7.7
5
8.4
1469
Not enough data
8.1
1275
Not enough data
8.1
770
Not enough data
8.2
815
Self-Service Platform
Not enough data
8.3
838
Not enough data
8.3
815
Not enough data
7.8
725
Not enough data
8.2
761
Agentic AI - Customer Self-Service
Not enough data
7.7
79
Not enough data
7.7
80
Not enough data
7.9
79
Not enough data
7.8
84
Not enough data
7.8
82
Not enough data
7.8
80
Not enough data
7.7
81
Generative AI
Not enough data
8.2(won by default)
119
Not enough data
8.1(won by default)
117
Process
Not enough data
8.7(won by default)
490
Not enough data
9.0(won by default)
634
Not enough data
8.5(won by default)
487
Channels
Not enough data
9.0(won by default)
624
Not enough data
8.5(won by default)
543
Not enough data
8.7(won by default)
514
Not enough data
8.6(won by default)
457
Not enough data
8.8(won by default)
482
Insight
Not enough data
8.7(won by default)
493
Not enough data
8.9(won by default)
545
Not enough data
8.8(won by default)
515
Not enough data
9.0(won by default)
589
Generative AI
Not enough data
7.6
184
Not enough data
7.7
183
Agentic AI - Google Workspace for Sales
Not enough data
7.2
6
Not enough data
7.5
6
Not enough data
6.9
6
Not enough data
6.9
6
Not enough data
7.2
6
Categories
Categories
Shared Categories
Cayzu Help Desk and Zoho Desk are categorized as Customer Self-Service and Help Desk
Unique Categories
Cayzu Help Desk has no unique categories
Zoho Desk is categorized as Digital Customer Service Platforms, Social Customer Service, Live Chat, Customer Communications Management, Google Workspace for Sales, Contact Center Knowledge Base, and Complaint Management
Reviews
Reviewers' Company Size
Cayzu Help Desk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zoho Desk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Human Resources
20.0%
Telecommunications
10.0%
Primary/Secondary Education
10.0%
Online Media
10.0%
Insurance
10.0%
Other
40.0%
Information Technology and Services
17.8%
Computer Software
10.7%
Computer & Network Security
4.1%
Financial Services
3.6%
Retail
3.6%
Other
60.2%
Alternatives
Discussions
Cayzu Help Desk has no discussions with answers
Where do I find training VDO?
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TW
I agree with you. VOD training is essential for fast implementation and developing "best practice" for your Desk software. I'm sure you have already...Read more
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2 Comments
PS
Hi Daniel,
Here are the steps to configure email forwarding from Gsuite to Zoho Desk:
Sign in to the Google Admin Console.
Click Apps, then click G...Read more
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