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Compare Case IQ and Complaints Pro 
Featured Products
At a Glance
Market Segments
Enterprise (61.6% of reviews)
Small-Business (50.0% of reviews)
Entry-Level Pricing
No pricing available
$26 per month
Case IQ
Star Rating
(94)4.5 out of 5
Market Segments
Enterprise (61.6% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Case IQComplaints Pro
Star Rating
(12)4.3 out of 5
Market Segments
Small-Business (50.0% of reviews)
Pros & Cons
Entry-Level Pricing
$26 per month
Browse all 2 pricing plansCase IQ vs Complaints Pro
- Reviewers felt that Complaints Pro meets the needs of their business better than Case IQ.
- When comparing quality of ongoing product support, reviewers felt that Complaints Pro is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Complaints Pro over Case IQ.
Pricing
Entry-Level Pricing
Case IQ
No pricing availableComplaints Pro
Complaints Pro for existing Salesforce users
$26
per month
1-50 users
- Easily Find Complaints Information
- Intuitive Interface
- Wizard-Based Guidance
Free Trial
Case IQ
No trial information availableComplaints Pro
Free Trial is available
Ratings
Meets Requirements
8.9
75
9.1
11
Ease of Use
8.8
75
8.6
11
Ease of Setup
7.5
59
8.0
5
Ease of Admin
8.9
53
Not enough data
Quality of Support
9.0
72
9.4
11
Has the product been a good partner in doing business?
9.2
52
Not enough data
Product Direction (% positive)
8.8
70
10.0
10
Features by Category
Ticket and Case Management
Not enough data
9.4
6
Not enough data
9.2
6
Not enough data
9.2
6
Not enough data
9.4
6
Not enough data
9.2
6
Not enough data
9.2
6
Not enough data
9.2
6
Not enough data
9.2
6
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
Not enough data
9.2
6
Not enough data
9.4
6
Not enough data
8.6
6
Not enough data
8.6
6
Not enough data
8.6
6
Platform
Not enough data
8.0
5
Not enough data
9.3
5
Not enough data
9.7
5
Not enough data
9.0
5
Not enough data
9.7
5
Not enough data
8.3
5
Platform Basics
8.5
8
Not enough data
9.1
9
Not enough data
Platform Data
8.3
9
Not enough data
7.0
9
Not enough data
9.0
8
Not enough data
Platform Content
7.9
8
Not enough data
8.1
7
Not enough data
5.7
7
Not enough data
Generative AI
6.7
6
Not enough data
Case Management
8.6
39
Not enough data
8.4
37
Not enough data
8.2
36
Not enough data
Analytics
8.6
38
Not enough data
8.5
38
Not enough data
8.7
38
Not enough data
Agentic AI - Investigation Management
3.1
8
Not enough data
3.5
8
Not enough data
Usability
8.3
29
8.1
6
8.9
33
8.9
6
7.4
28
8.9
6
Reporting
8.3
32
8.6
6
8.3
29
9.2
6
8.5
28
8.9
6
Generative AI
5.2
16
Not enough data
5.3
16
Not enough data
Platform Basics
9.0
10
Not enough data
9.4
11
Not enough data
8.7
10
Not enough data
Platform Additional Functionality
6.3
10
Not enough data
6.2
10
Not enough data
7.3
10
Not enough data
Platform Data
6.7
10
Not enough data
7.7
10
Not enough data
8.6
11
Not enough data
Generative AI
5.2
8
Not enough data
Investigation
8.0
14
Not enough data
9.1
13
Not enough data
8.8
12
Not enough data
9.2
13
Not enough data
Access
7.2
13
Not enough data
8.0
14
Not enough data
8.8
13
Not enough data
Employee Experience
6.5
13
Not enough data
7.4
13
Not enough data
7.1
12
Not enough data
Generative AI
5.8
11
Not enough data
Categories
Categories
Shared Categories
Case IQ and Complaints Pro are categorized as Complaint Management
Unique Categories
Case IQ is categorized as Whistleblowing, Investigation Management, HR Compliance, HR Case Management, and Disclosure Management
Complaints Pro is categorized as Help Desk
Reviews
Reviewers' Company Size
Case IQ
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Complaints Pro
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Higher Education
11.6%
Financial Services
7.0%
Non-Profit Organization Management
5.8%
Human Resources
5.8%
Hospital & Health Care
5.8%
Other
64.0%
Hospital & Health Care
16.7%
Financial Services
16.7%
Consulting
8.3%
Staffing and Recruiting
8.3%
Market Research
8.3%
Other
41.7%
Alternatives
Discussions
How do you capture "complaint reasons" for specific complaint cases?
3 Comments
SS
First we select the case type to display the correct report. Then under our "type of incident" we select the type of complaint that we custom create a...Read more
What is I Sight application?
1 Comment
Official Response from Case IQ
i-Sight is a powerful case management platform that streamlines your investigative process and provides the data you need to analyze results, prevent...Read more
Case IQ has no more discussions with answers
Complaints Pro has no discussions with answers
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