1. [Home](https://www.g2.com/) 2. ... 3. [HR Case Management Software](https://www.g2.com/categories/hr-case-management) 4. [Case IQ Discussions](https://www.g2.com/products/case-iq/discuss) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_2ac15e47818f2a6e4156e4e731871b51/case-iq.png "Product Avatar Image") ![Reward for good Case IQ reviews](https://images.g2crowd.com/uploads/report_medal_translation/image/37303/medal.svg "Reward for good Case IQ reviews") ](/products/case-iq/reviews) [ Case IQ ](/products/case-iq/reviews) (117)4.5/5 As compliance, risk, and regulatory requirements grow more complex, organizations need purpose-built solutions to address and manage them effectively. Case IQ offers a comprehensive suite of AI-powered compliance and risk management solutions designed to support HR, fraud, ethics, and compliance teams. Case IQ's solutions enable organizations to capture and detect incidents, manage investigations, and proactively prevent and remediate risk—all from a single, trusted vendor. Its suite of solutions includes: • AI-powered case management • 24/7 whistleblower hotline • AI-powered compliance monitoring • Approvals and disclosures software • Third-party risk management platform Trusted by global organizations, including Fortune 500 companies, Case IQ is built to be configurable, scalable, and adaptable across a wide range of regulatory environments, unique use cases, and internal policies. As a leader in AI for investigations, Case IQ offers an AI-powered case management solution, designed to support thorough, timely, and fair investigations across the full case lifecycle. Central to this is Clairia, the AI assistant purpose-built for investigations, which delivers contextual insights, recommendations, and guidance to help teams work more efficiently while maintaining oversight and accountability. With built-in Playbooks, organizations can tailor how AI is applied to align with internal processes, policies, and governance standards, supporting responsible and consistent AI adoption. Configurable workflows, automation, reporting dashboards, and collaboration tools further enhance efficiency, visibility, and coordination across stakeholders, while enterprise-grade security ensures sensitive data is protected. Supporting case management is a 24/7/365 live-answer whistleblower hotline that empowers employees to report concerns securely and anonymously in over 100 languages. Every report is captured in real time and routed directly into the case management system, helping organizations respond faster and strengthen oversight. Beyond investigations and whistleblowing, Case IQ helps organizations proactively prevent risk through AI-powered compliance monitoring. Using AI and machine learning, the solution detects and identifies suspicious transactions related to bribery, corruption, and fraud, allowing compliance teams to take action before they escalate. To further strengthen compliance programs, Case IQ offers an approvals and disclosures solution that centralizes and automates conflict-of-interest workflows including gifts, hospitality, donations, etc. With configurable and automated workflows, built-in risk logic, real-time analytics, and full audit trails, organizations gain greater visibility and control, enabling faster, more consistent decision-making. Additionally, Case IQ's third-party management solution allows organizations to manage external risk across the full lifecycle of vendor relationships. By automating onboarding, due diligence, ongoing monitoring, and screening within a single system, teams can reduce manual effort, improve oversight, and maintain consistent risk governance across all third parties. Show More * * * ### 61.0 Nps Score Already have Case IQ? ### All Case IQ Discussions Search Most CommentedMost HelpfulPinned by G2Newest All DiscussionsDiscussions with CommentsPinned by G2Discussions without Comments FilterFilter Filter byExpand/Collapse Sort by Most Commented Most Helpful Pinned by G2 Newest Filter by All Discussions Discussions with Comments Pinned by G2 Discussions without Comments ![Pinned by G2 as a common question](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pinned by G2 as a common question") G2 Pinned by G2 as a common question • over 3 years ago More Options - [ # What do you look for in a case management system? ](/discussions/what-do-you-look-for-in-a-case-management-system) What do you look for in a case management system? [ Complaint Management Software ](https://www.g2.com/tags/complaint-management-software)[ Investigation Management Software ](https://www.g2.com/tags/investigation-management-software)[ HR Compliance Software ](https://www.g2.com/tags/hr-compliance-software)[ HR Case Management Software ](https://www.g2.com/tags/hr-case-management-software) * * * \<0\>0\>Upvotes * * * 0 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Case+IQ+questions+and+get+answers+from+expert+users+in+our+Case+IQ+Discussions+section.&title=Case+IQ+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fcase-iq%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Case+IQ+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fcase-iq%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fcase-iq%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Case+IQ+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fcase-iq%2Fdiscuss%0aAsk+Case+IQ+questions+and+get+answers+from+expert+users+in+our+Case+IQ+Discussions+section.) 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[ Complaint Management Software ](https://www.g2.com/tags/complaint-management-software)[ Investigation Management Software ](https://www.g2.com/tags/investigation-management-software)[ HR Compliance Software ](https://www.g2.com/tags/hr-compliance-software)[ HR Case Management Software ](https://www.g2.com/tags/hr-case-management-software) * * * \<0\>0\>Upvotes * * * 0 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Case+IQ+questions+and+get+answers+from+expert+users+in+our+Case+IQ+Discussions+section.&title=Case+IQ+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fcase-iq%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Case+IQ+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fcase-iq%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fcase-iq%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Case+IQ+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fcase-iq%2Fdiscuss%0aAsk+Case+IQ+questions+and+get+answers+from+expert+users+in+our+Case+IQ+Discussions+section.) 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[ Complaint Management Software ](https://www.g2.com/tags/complaint-management-software)[ Investigation Management Software ](https://www.g2.com/tags/investigation-management-software)[ HR Compliance Software ](https://www.g2.com/tags/hr-compliance-software)[ HR Case Management Software ](https://www.g2.com/tags/hr-case-management-software) * * * \<0\>0\>Upvotes * * * 0 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Case+IQ+questions+and+get+answers+from+expert+users+in+our+Case+IQ+Discussions+section.&title=Case+IQ+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fcase-iq%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Case+IQ+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fcase-iq%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fcase-iq%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Case+IQ+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fcase-iq%2Fdiscuss%0aAsk+Case+IQ+questions+and+get+answers+from+expert+users+in+our+Case+IQ+Discussions+section.) 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[ HR Case Management Software ](https://www.g2.com/tags/hr-case-management-software)[ HR Compliance Software ](https://www.g2.com/tags/hr-compliance-software)[ Investigation Management Software ](https://www.g2.com/tags/investigation-management-software)[ Complaint Management Software ](https://www.g2.com/tags/complaint-management-software) * * * \<0\>0\>Upvotes * * * 1 Comment [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Case+IQ+questions+and+get+answers+from+expert+users+in+our+Case+IQ+Discussions+section.&title=Case+IQ+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fcase-iq%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Case+IQ+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fcase-iq%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fcase-iq%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Case+IQ+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fcase-iq%2Fdiscuss%0aAsk+Case+IQ+questions+and+get+answers+from+expert+users+in+our+Case+IQ+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Case+IQ+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fcase-iq%2Fdiscuss%0aAsk+Case+IQ+questions+and+get+answers+from+expert+users+in+our+Case+IQ+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") BS Loading... [Brian S.](https://www.g2.com/users/0964a164-b4db-4356-9fbd-c6ad449e9d24 "Brian S.") • almost 7 years ago Director, Complaint Analytics and Reporting Director, Complaint Analytics and Reporting More Options - [ # How do you capture "complaint reasons" for specific complaint cases? ](/discussions/how-do-you-capture-complaint-reasons-for-specific-complaint-cases) Do you tag each case with a "complaint reason" type? If so, do you utilize 1 or reason/tag per case? How did you develop your list of complaint reasons? [ Complaint Management Software ](https://www.g2.com/tags/complaint-management-software)[ HR Case Management Software ](https://www.g2.com/tags/hr-case-management-software)[ Investigation Management Software ](https://www.g2.com/tags/investigation-management-software) * * * \<0\>0\>Upvotes * * * 3 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Case+IQ+questions+and+get+answers+from+expert+users+in+our+Case+IQ+Discussions+section.&title=Case+IQ+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fcase-iq%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Case+IQ+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fcase-iq%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fcase-iq%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Case+IQ+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fcase-iq%2Fdiscuss%0aAsk+Case+IQ+questions+and+get+answers+from+expert+users+in+our+Case+IQ+Discussions+section.) 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Answer a few questions to help the Case IQ community [ Yes ](javascript:void(0))[ Yes ](https://www.g2.com/authorize?form=signup&return_to=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fcase-iq%2Fdiscuss%3Fsmall_ask%3Dcase-iq) No ## Top Contributors in Case IQ 1 ![Travis B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Travis B.") TB Loading... ### [Travis B.](https://www.g2.com/users/849130dd-e410-46d3-9c8b-c9895afad354 "Travis B.") Director of Marketing 1 pt 2 ![Steve S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Steve S.") SS Loading... ### [Steve S.](https://www.g2.com/users/8da5544a-79e4-46b6-a8c7-24005f37be15 "Steve S.") General/Specialized Law Enforcement Instructor 1 pt 3 BS Loading... ### [Brian S.](https://www.g2.com/users/0964a164-b4db-4356-9fbd-c6ad449e9d24 "Brian S.") Director, Complaint Analytics and Reporting 1 pt 4 AP Loading... ### [Arturo P.](https://www.g2.com/users/b0d52928-1af5-4adb-8e54-e79fc37a0422 "Arturo P.") Investigations assistant 1 pt 5 BB Loading... ### [Bill B.](https://www.g2.com/users/190346e3-3936-46b2-a130-81137aebe4bb "Bill B.") SIU Manager 1 pt