# How do you capture "complaint reasons" for specific complaint cases?

Do you tag each case with a "complaint reason" type? If so, do you utilize 1 or reason/tag per case? How did you develop your list of complaint reasons?

##### Post Metadata
- Posted at: almost 7 years ago
- Author title: Director, Complaint Analytics and Reporting
- Net upvotes: 1


## Comments
### Comment 1

We use a regulatory required drop down list (pick list) to capture this

##### Comment Metadata
- Posted at: over 4 years ago
- Author title: SIU Manager



### Comment 2

We typically classify these as "allegations", so a person may complain of workplace harassment (for example): we will log allegation number 1, categorized as "workplace harassment" plus additional details as needed.
Later, we can report on how many allegations we received in a given period of time, as well as what type of allegations, what percentage was substantiated, unfounded, etc.
i-Sight will allow you to tailor this to fit your nomenclature or preferred definitions, in other words it will follow your case process.

##### Comment Metadata
- Posted at: over 4 years ago
- Author title: Investigations assistant



### Comment 3

First we select the case type to display the correct report. Then under our "type of incident" we select the type of complaint that we custom create a heading for.  

##### Comment Metadata
- Posted at: almost 7 years ago
- Author title: Investigator at Union County Public Schools




## Related Product
[Case IQ](https://www.g2.com/products/case-iq/reviews)

## Related Category
[HR Case Management](https://www.g2.com/categories/hr-case-management)

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