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Compare Canvs and Qualtrics Customer Experience 
Featured Products
At a Glance
Market Segments
Enterprise (40.8% of reviews)
Enterprise (51.5% of reviews)
Entry-Level Pricing
Contact Us 50000 OEs Per Year
Contact Us
Canvs
Star Rating
(147)4.3 out of 5
Market Segments
Enterprise (40.8% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us 50000 OEs Per Year
Browse all 4 pricing plansQualtrics Customer Experience
Star Rating
(742)4.3 out of 5
Market Segments
Enterprise (51.5% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Qualtrics Customer Experience excels in providing a comprehensive platform for capturing customer feedback across various channels. Users appreciate the ability to gather insights from emails, surveys, SMS, websites, and social media, all consolidated into intuitive dashboards that facilitate decision-making.
- Users say that Canvs stands out for its user-friendly interface and powerful analytics, particularly in social media contexts. Reviewers highlight the efficiency of the AI Story Assist feature, which allows them to analyze verbatims quickly and gain deeper insights into user sentiment and trends.
- According to verified reviews, Qualtrics Customer Experience has a higher overall satisfaction score, reflecting its robust capabilities in areas like segmentation and custom reporting. Users note the platform's flexibility, stating that there are multiple ways to achieve their desired outcomes, which enhances their experience.
- Reviewers mention that while Canvs offers excellent customer service, with dedicated support from account managers, Qualtrics provides a more extensive range of features that cater to complex enterprise needs, making it a preferred choice for larger organizations.
- G2 reviewers highlight that Canvs has a slight edge in ease of setup and administration, making it a good option for teams looking for a quick implementation. Users appreciate the straightforward onboarding process, which allows them to start analyzing data without significant delays.
- Users report that while both platforms have similar star ratings, the volume of reviews for Qualtrics Customer Experience suggests a more reliable consensus on its performance. With over 700 reviews, users feel more confident in the insights provided by the Qualtrics platform compared to Canvs, which has fewer than 150 reviews.
Pricing
Entry-Level Pricing
Canvs
50K Open Ends
Contact Us
50000 OEs Per Year
- Unlimited users
- Onboarding and training included
- API access for data input and analysis output
Qualtrics Customer Experience
Frontline Care
Contact Us
Best for customer experience and contact center leaders who want to retain and upsell more customers
- Contact Center Analytics
- Quality Management and Compliance (add-on)
- Real-Time Agent Productivity (add-on)
Free Trial
Canvs
No trial information availableQualtrics Customer Experience
No trial information availableRatings
Meets Requirements
8.2
135
8.6
598
Ease of Use
8.2
138
8.4
600
Ease of Setup
8.2
92
7.6
357
Ease of Admin
8.5
39
7.9
349
Quality of Support
9.2
128
8.5
567
Has the product been a good partner in doing business?
8.9
42
8.5
341
Product Direction (% positive)
8.7
132
8.6
575
Features by Category
Social Analytics
Not enough data
8.2(won by default)
59
Not enough data
8.2(won by default)
65
Not enough data
8.5(won by default)
68
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reports & Dashboards
Not enough data
8.2(won by default)
72
Not enough data
8.2(won by default)
73
Not enough data
8.3(won by default)
71
Not enough data
Not enough data
Agentic AI - Social Media Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Quality Assurance
Not enough data
9.1
38
Not enough data
8.8
37
Not enough data
8.4
39
Engagement
Not enough data
8.4
40
Not enough data
8.9
40
Not enough data
8.8
36
Performance
Not enough data
8.7
35
Not enough data
9.3
36
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Analytics
Not enough data
9.1
111
Not enough data
8.8
108
Not enough data
8.8
105
Not enough data
7.7
61
Customization
Not enough data
8.4
95
Not enough data
8.4
101
Not enough data
8.6
95
Not enough data
8.4
92
Generative AI
Not enough data
8.3
11
Not enough data
7.7
11
Agentic AI - Experience Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feedback Management
7.3
63
8.3
93
7.3
60
8.6
100
7.3
62
8.4
117
Feedback Analysis
8.5
62
8.3
103
8.3
64
8.4
104
7.2
56
8.7
103
Feedback Sources
7.8
55
8.3
95
8.6
61
9.0
120
7.2
59
8.5
83
7.2
51
8.7
86
Generative AI
7.5
34
7.7
10
7.8
34
7.5
10
Monitoring & Listening
Not enough data
8.4
82
Not enough data
7.7
72
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Social Media Listening Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Management & Analysis
Not enough data
7.2
81
Not enough data
7.8
83
Not enough data
Not enough data
Not enough data
Not enough data
Setup
8.0
92
Not enough data
7.8
91
Not enough data
8.0
95
Not enough data
Data
8.3
98
Not enough data
8.0
102
Not enough data
Analysis
8.2
97
Not enough data
7.5
92
Not enough data
7.9
97
Not enough data
8.2
102
Not enough data
8.0
100
Not enough data
7.8
51
Not enough data
Feature Not Available
Not enough data
Customization
7.4
89
Not enough data
7.2
84
Not enough data
Feature Not Available
Not enough data
Generative AI
7.8
78
Not enough data
8.4
78
Not enough data
Platform
Not enough data
8.5
45
Not enough data
9.1
45
Not enough data
8.9
46
Predictions
Not enough data
9.0
45
Not enough data
8.7
46
Not enough data
Feature Not Available
Not enough data
8.4
45
Not enough data
8.9
46
Not enough data
8.8
46
Generative AI
Not enough data
8.5
8
Not enough data
8.8
8
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Process
Not enough data
8.7
133
Not enough data
8.3
97
Not enough data
8.4
73
Channels
Not enough data
8.5
67
Not enough data
8.8
136
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.2
51
Insight
Not enough data
8.3
68
Not enough data
8.3
122
Not enough data
8.1
49
Not enough data
Feature Not Available
Agentic AI - SAP Store
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Genesys AppFoundry Marketplace
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Canvs and Qualtrics Customer Experience are categorized as Feedback Analytics
Unique Categories
Canvs is categorized as Text Analysis
Qualtrics Customer Experience is categorized as Proactive Customer Retention, Genesys AppFoundry Marketplace, SAP Store, Experience Management, Contact Center Quality Assurance, Social Customer Service, Social Media Analytics, and Social Media Listening Tools
Reviews
Reviewers' Company Size
Canvs
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Qualtrics Customer Experience
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Market Research
26.5%
Entertainment
15.0%
Computer Software
4.8%
Retail
4.1%
Marketing and Advertising
4.1%
Other
45.6%
Information Technology and Services
10.3%
Higher Education
7.0%
Marketing and Advertising
5.3%
Education Management
5.3%
Computer Software
5.2%
Other
66.9%
Alternatives
Discussions
Canvs has no discussions with answers
How do other school districts use the platform? We are always looking for ways to improve our use.
3 Comments
SW
Ft agree withutRead more
What is the best way to learn Java scripts and build custom dashboards?
1 Comment
AB
Java training in Nagpur
https://www.sevenmentor.com/java-course-in-nagpurRead more
What is qualtrics CX?
1 Comment
JS
It is their branded name for Customer eXperience, it is a series of tools and automations that allows you to collect and act on dataRead more
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