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Compare CallTrackingMetrics and Ringba 
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At a Glance
Market Segments
Small-Business (66.3% of reviews)
Small-Business (79.1% of reviews)
Entry-Level Pricing
$79.00 Per Month
$0 per month
CallTrackingMetrics
Star Rating
(757)4.5 out of 5
Market Segments
Small-Business (66.3% of reviews)
Pros & Cons
Entry-Level Pricing
$79.00 Per Month
Browse all 4 pricing plansRingba
Star Rating
(155)4.9 out of 5
Market Segments
Small-Business (79.1% of reviews)
Pros & Cons
Entry-Level Pricing
$0 per month
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that CallTrackingMetrics excels in call recording with a high rating of 9.8, while Ringba also performs well with a rating of 9.8, but reviewers mention that Ringba's call recording feature is more user-friendly and integrates seamlessly with other tools.
- Reviewers mention that CallTrackingMetrics has a solid machine learning capability rated at 8.6, but users on G2 highlight that Ringba's machine learning features are more advanced, providing better insights into call analytics and lead qualification.
- G2 users report that CallTrackingMetrics offers good multi-user access with a score of 9.2, but users say that Ringba's multi-user access is more intuitive and easier to manage, leading to a higher score of 9.7 in ease of administration.
- Users say that CallTrackingMetrics provides decent ROI tracking with a score of 8.5, but reviewers mention that Ringba's ROI tracking is more comprehensive and user-friendly, making it easier to analyze marketing effectiveness.
- Reviewers mention that CallTrackingMetrics has a solid local phone number management feature rated at 9.2, but users report that Ringba's local phone number management is superior, with a score of 9.7, allowing for better customization and flexibility.
- Users on G2 highlight that CallTrackingMetrics has a good IVR feature rated at 8.9, but reviewers say that Ringba's IVR capabilities are more robust and customizable, earning a higher score of 9.6, which enhances user experience significantly.
Pricing
Entry-Level Pricing
CallTrackingMetrics
Marketing Lite
$79.00
Per Month
Attribution essentials to measure the impact of your marketing efforts
- Unlimited users
- Attribute calls and texts to their source
- Standard call recording, forwarding, and IVR routing
Free Trial
CallTrackingMetrics
Free Trial is available
Ringba
Free Trial is available
Ratings
Meets Requirements
9.1
629
9.6
135
Ease of Use
8.6
635
9.3
137
Ease of Setup
8.4
532
9.2
99
Ease of Admin
8.6
530
9.7
98
Quality of Support
9.0
584
9.8
137
Has the product been a good partner in doing business?
9.2
525
9.8
96
Product Direction (% positive)
9.1
629
9.7
134
Features by Category
Call Analytics
9.6
54
|
Verified
Not enough data
8.4
33
|
Verified
Not enough data
9.0
46
|
Verified
Not enough data
8.9
45
|
Verified
Not enough data
Agent Performance Management
8.7
40
|
Verified
Not enough data
8.5
39
|
Verified
Not enough data
8.7
40
Not enough data
Generative AI
6.8
11
Not enough data
Agentic AI - Conversation Intelligence
5.8
6
Not enough data
5.3
6
Not enough data
6.1
6
Not enough data
5.6
6
Not enough data
6.7
6
Not enough data
5.8
6
Not enough data
4.7
6
Not enough data
Channels
9.7
32
|
Verified
Not enough data
8.7
22
Not enough data
9.2
19
|
Verified
Not enough data
9.0
29
|
Verified
Not enough data
9.0
21
Not enough data
Generative AI
7.9
7
Not enough data
Functions
9.3
50
|
Verified
Not enough data
9.4
47
|
Verified
Not enough data
9.5
43
|
Verified
Not enough data
9.2
21
Not enough data
9.4
18
|
Verified
Not enough data
9.7
27
|
Verified
Not enough data
9.5
22
|
Verified
Not enough data
9.5
22
|
Verified
Not enough data
Agentic AI - Contact Center
7.0
5
Not enough data
9.2
6
Not enough data
7.3
5
Not enough data
8.0
5
Not enough data
Administrative
9.2
47
|
Verified
Not enough data
9.7
47
|
Verified
Not enough data
9.2
50
|
Verified
Not enough data
9.8
21
|
Verified
Not enough data
9.4
19
|
Verified
Not enough data
Attribution Modeling
8.7
43
Not enough data
8.1
38
Not enough data
Feature Not Available
Not enough data
8.5
33
Not enough data
8.8
39
Not enough data
Feature Not Available
Not enough data
Agentic AI - Attribution
5.8
10
Not enough data
7.0
10
Not enough data
5.8
10
Not enough data
5.2
10
Not enough data
Marketing
8.7
29
Not enough data
9.0
33
Not enough data
9.4
43
Not enough data
9.1
49
Not enough data
Reporting
8.8
48
Not enough data
8.6
46
Not enough data
8.8
43
Not enough data
Generative AI
Not enough data
Not enough data
Voice Recognition - AI Voice Assistants
Not enough data
Not enough data
Speech Synthesis - AI Voice Assistants
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security and privacy - AI Voice Assistants
Not enough data
Not enough data
Compatibility - AI Voice Assistants
Not enough data
Not enough data
Agentic AI - Outbound Call Tracking
6.9
14
Not enough data
7.6
13
Not enough data
Calling
9.8
18
Not enough data
9.2
17
Not enough data
9.5
18
Not enough data
9.5
16
Not enough data
9.2
17
Not enough data
Contacts
9.5
16
Not enough data
9.4
16
Not enough data
9.4
16
Not enough data
Insights
8.2
17
Not enough data
8.9
17
Not enough data
8.9
17
Not enough data
Feature Not Available
Not enough data
7.3
16
Not enough data
8.6
15
Not enough data
Agentic AI - Sales Coaching
Not enough data
Not enough data
Not enough data
Not enough data
5.7
5
Not enough data
Not enough data
Not enough data
Training
8.8
8
Not enough data
8.5
8
Not enough data
7.6
7
Not enough data
7.9
8
Not enough data
Feedback
8.1
8
Not enough data
7.4
7
Not enough data
7.4
7
Not enough data
7.4
7
Not enough data
8.8
8
Not enough data
7.9
8
Not enough data
Feature Not Available
Not enough data
Generative AI
Not enough data
Not enough data
Agentic AI - UCaaS Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Extensions
9.6
13
|
Verified
Not enough data
9.4
12
|
Verified
Not enough data
9.3
10
|
Verified
Not enough data
Features
9.5
13
Not enough data
9.4
9
Not enough data
8.9
11
|
Verified
Not enough data
9.5
11
|
Verified
Not enough data
Feature Not Available
Not enough data
9.8
9
Not enough data
Marketing Distribution
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Campaign Planning
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integrations
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Phone Number Management
9.2
294
9.7
106
9.1
249
9.7
110
8.8
180
9.4
88
Tracking
8.9
267
9.3
94
9.0
228
9.4
102
8.9
230
9.5
100
Analytics
9.0
295
9.7
110
9.3
299
9.8
111
8.6
269
9.6
110
8.3
101
8.7
61
Call Routing
8.9
169
9.5
99
8.9
150
9.3
96
8.6
137
9.5
101
Administration
8.5
85
9.0
63
9.2
131
9.6
74
9.1
148
9.6
81
Agentic AI - Inbound Call Tracking
6.2
22
Not enough data
7.0
22
Not enough data
6.1
22
Not enough data
Marketing Operations
8.3
44
Not enough data
9.1
57
Not enough data
8.8
47
Not enough data
9.1
58
Not enough data
8.3
45
Not enough data
8.5
42
Not enough data
Campaign Activity
8.8
51
Not enough data
8.7
62
Not enough data
8.0
44
Not enough data
8.9
55
Not enough data
8.3
40
Not enough data
7.5
35
Not enough data
Agentic AI - Marketing Analytics
6.1
11
Not enough data
7.3
11
Not enough data
6.7
11
Not enough data
Categories
Categories
Shared Categories
CallTrackingMetrics and Ringba are categorized as Inbound Call Tracking
Unique Categories
CallTrackingMetrics is categorized as Speech Analytics, Conversation Intelligence, Sales Coaching, Outbound Call Tracking, Marketing Analytics, Attribution, Contact Center, AI Voice Assistants, and UCaaS Platforms
Ringba has no unique categories
Reviews
Reviewers' Company Size
CallTrackingMetrics
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Ringba
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Marketing and Advertising
38.2%
Internet
6.3%
Construction
4.1%
Hospital & Health Care
3.8%
Consumer Services
3.8%
Other
43.8%
Marketing and Advertising
45.8%
Insurance
16.3%
Computer Software
4.6%
Information Technology and Services
3.9%
Real Estate
2.6%
Other
26.8%
Discussions
What do you think is the best thing about Call Tracking Metrics
2 Comments
LB
I also think that it is very convenient, especially for parents. When I started letting my son go to school on his own, I realized the importance of such...Read more
Where can I forward my calls to?
1 Comment
AF
You can forward your calls within the CTM numbers you currently have or forward to an external answering service.Read more
Can I change plans after I sign up?
1 Comment
AF
Yes you can, there are several plans you can upgrade to.Read more
What is Ringba used for?
1 Comment
JD
Ringba is a call tracking and analytics platform used to do inbound and transfer call routing to the right call buyers based on metadata provided or...Read more
Ringba has no more discussions with answers
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