Introducing G2.ai, the future of software buying.Try now
Compare CTM (formerly CallTrackingMetrics) and Chorus by ZoomInfo 
At a Glance
Market Segments
Small-Business (66.4% of reviews)
Mid-Market (64.2% of reviews)
Entry-Level Pricing
$79.00 Per Month
Contact Us 1 Seats
CTM (formerly CallTrackingMetrics)
Star Rating
(759)4.5 out of 5
Market Segments
Small-Business (66.4% of reviews)
Pros & Cons
Entry-Level Pricing
$79.00 Per Month
Browse all 4 pricing plansChorus by ZoomInfo
Star Rating
(2,988)4.5 out of 5
Market Segments
Mid-Market (64.2% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us 1 Seats
Learn more about Chorus by ZoomInfoSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Chorus by ZoomInfo excels in providing actionable insights and coaching, which helps users refine their sales skills and manage client relationships more effectively. Users appreciate features like the ability to focus on buying signals and the effective review of calls, which enhances their overall sales performance.
- Users say that CallTrackingMetrics stands out for its customization capabilities, allowing businesses to personalize the program to fit their specific needs. Reviewers highlight the effective API integrations, particularly with Google Ads, making it a preferred choice for those who require seamless functionality across platforms.
- According to verified reviews, Chorus by ZoomInfo has a more substantial market presence, reflected in its higher G2 Score and total number of reviews. This suggests a broader user base and potentially more robust community support, which can be beneficial for new users seeking guidance and shared experiences.
- Reviewers mention that CallTrackingMetrics is highly reliable and adaptable, serving as a cornerstone for attribution mechanics. Users have found it to be a dependable tool that meets a variety of business needs, which is crucial for companies looking for a stable solution.
- G2 reviewers highlight that while both products have similar star ratings, Chorus by ZoomInfo offers a more comprehensive set of features for conversation intelligence, such as conversation metrics that help users analyze their speaking time during calls. This feature is particularly appreciated for its role in improving communication strategies.
- Users express that while CallTrackingMetrics has strong support ratings, Chorus by ZoomInfo provides a more user-friendly experience overall, with a slightly higher ease of use score. This can make a significant difference for teams looking to onboard quickly and start utilizing the software effectively without extensive training.
Pricing
Entry-Level Pricing
CTM (formerly CallTrackingMetrics)
Marketing Lite
$79.00
Per Month
Attribution essentials to measure the impact of your marketing efforts
- Unlimited users
- Attribute calls and texts to their source
- Standard call recording, forwarding, and IVR routing
Chorus by ZoomInfo
Chorus
Contact Us
1 Seats
AI-powered conversation intelligence platform that records, transcribes, and analyzes sales calls and meetings to provide coaching insights, deal intelligence, and revenue visibility.
- Automatic call and meeting recording (phone, video, web conferencing)
- Email conversation capture and analysis
- AI-powered transcription and searchability
Free Trial
CTM (formerly CallTrackingMetrics)
Free Trial is available
Chorus by ZoomInfo
No trial information availableRatings
Meets Requirements
9.1
630
9.0
2,418
Ease of Use
8.6
636
8.9
2,416
Ease of Setup
8.4
533
8.7
251
Ease of Admin
8.6
530
8.6
222
Quality of Support
9.0
585
8.9
1,664
Has the product been a good partner in doing business?
9.2
525
9.0
217
Product Direction (% positive)
9.1
630
8.3
2,302
Features by Category
Call Analytics
9.6
54
|
Verified
9.3
1668
|
Verified
8.4
33
|
Verified
8.1
1444
|
Verified
9.0
46
|
Verified
8.3
1578
|
Verified
8.9
45
|
Verified
8.0
913
|
Verified
Agent Performance Management
8.7
40
|
Verified
8.4
970
|
Verified
8.5
39
|
Verified
7.7
1479
|
Verified
8.7
40
8.2
1313
|
Verified
Generative AI
6.8
11
8.8
66
Agentic AI - Conversation Intelligence
5.8
6
7.4
9
5.3
6
7.4
11
6.1
6
7.8
10
5.6
6
8.3
9
6.7
6
8.0
9
5.8
6
8.0
10
4.7
6
7.4
9
Channels
9.7
32
|
Verified
Not enough data
8.7
22
Not enough data
9.2
19
|
Verified
Not enough data
9.0
29
|
Verified
Not enough data
9.0
21
Not enough data
Generative AI
7.9
7
Not enough data
Functions
9.3
50
|
Verified
Not enough data
9.4
47
|
Verified
Not enough data
9.5
43
|
Verified
Not enough data
9.2
21
Not enough data
9.4
18
|
Verified
Not enough data
9.7
27
|
Verified
Not enough data
9.5
22
|
Verified
Not enough data
9.5
22
|
Verified
Not enough data
Agentic AI - Contact Center
7.0
5
Not enough data
9.2
6
Not enough data
7.3
5
Not enough data
8.0
5
Not enough data
Administrative
9.2
47
|
Verified
Not enough data
9.7
47
|
Verified
Not enough data
9.2
50
|
Verified
Not enough data
9.8
21
|
Verified
Not enough data
9.4
19
|
Verified
Not enough data
Attribution Modeling
8.7
43
Not enough data
8.1
38
Not enough data
Feature Not Available
Not enough data
8.5
33
Not enough data
8.8
39
Not enough data
Feature Not Available
Not enough data
Agentic AI - Attribution
5.8
10
Not enough data
7.0
10
Not enough data
5.8
10
Not enough data
5.2
10
Not enough data
Marketing
8.7
29
Not enough data
9.0
33
Not enough data
9.4
43
Not enough data
9.1
49
Not enough data
Reporting
8.8
48
Not enough data
8.6
46
Not enough data
8.8
43
Not enough data
Generative AI
Not enough data
Not enough data
Voice Recognition - AI Voice Assistants
Not enough data
Not enough data
Speech Synthesis - AI Voice Assistants
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security and privacy - AI Voice Assistants
Not enough data
Not enough data
Compatibility - AI Voice Assistants
Not enough data
Not enough data
Agentic AI - Sales Performance Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
9.0
5
Incentives
Not enough data
Feature Not Available
Not enough data
8.0
64
Not enough data
Feature Not Available
Not enough data
8.1
71
Personalization
Not enough data
8.1
68
Not enough data
7.6
66
|
Verified
Not enough data
8.3
78
|
Verified
Not enough data
7.8
63
|
Verified
Administrative
Not enough data
8.7
72
|
Verified
Not enough data
8.4
68
|
Verified
Not enough data
8.5
66
|
Verified
Agentic AI - Sales Analytics
Not enough data
8.0
5
Not enough data
8.1
6
Not enough data
8.0
5
Not enough data
Not enough data
Not enough data
7.3
5
Data Sourcing
Not enough data
8.4
114
Not enough data
9.0
144
Not enough data
8.6
110
Not enough data
8.7
136
Not enough data
8.5
120
Predictive Analytics
Not enough data
8.1
110
Not enough data
8.4
116
Not enough data
8.3
116
Not enough data
8.2
107
Sales Management
Not enough data
7.9
112
Not enough data
8.2
110
Not enough data
8.6
119
Not enough data
8.8
152
Agentic AI - Outbound Call Tracking
6.9
14
Not enough data
7.6
13
Not enough data
Calling
9.8
18
Not enough data
9.2
17
Not enough data
9.5
18
Not enough data
9.5
16
Not enough data
9.2
17
Not enough data
Contacts
9.5
16
Not enough data
9.4
16
Not enough data
9.4
16
Not enough data
Insights
8.2
17
Not enough data
8.9
17
Not enough data
8.9
17
Not enough data
Feature Not Available
Not enough data
7.3
16
Not enough data
8.6
15
Not enough data
Agentic AI - Sales Coaching
Not enough data
8.0
5
Not enough data
Not enough data
5.7
5
Not enough data
Not enough data
Not enough data
Training
8.8
8
8.7
1138
|
Verified
8.5
8
8.7
1124
|
Verified
7.6
7
8.4
901
|
Verified
7.9
8
9.1
1269
|
Verified
Feedback
8.1
8
9.0
1247
|
Verified
7.4
7
8.6
934
|
Verified
7.4
7
8.6
902
|
Verified
7.4
7
8.4
789
|
Verified
8.8
8
8.6
880
|
Verified
7.9
8
8.7
928
|
Verified
Feature Not Available
Feature Not Available
Generative AI
Not enough data
8.9
31
Agentic AI - UCaaS Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Extensions
9.6
13
|
Verified
Not enough data
9.4
12
|
Verified
Not enough data
9.3
10
|
Verified
Not enough data
Features
9.5
13
Not enough data
9.4
9
Not enough data
8.9
11
|
Verified
Not enough data
9.5
11
|
Verified
Not enough data
Feature Not Available
Not enough data
9.8
9
Not enough data
Marketing Distribution
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Campaign Planning
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integrations
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Phone Number Management
9.2
294
Not enough data
9.1
249
Not enough data
8.8
180
Not enough data
Tracking
8.9
268
Not enough data
9.0
228
Not enough data
8.9
230
Not enough data
Analytics
9.0
296
Not enough data
9.3
299
Not enough data
8.7
270
Not enough data
8.4
102
Not enough data
Call Routing
8.9
169
Not enough data
8.9
150
Not enough data
8.6
137
Not enough data
Administration
8.5
85
Not enough data
9.2
131
Not enough data
9.1
149
Not enough data
Agentic AI - Inbound Call Tracking
6.2
22
Not enough data
7.0
22
Not enough data
6.1
22
Not enough data
Marketing Operations
8.4
45
Not enough data
9.1
58
Not enough data
8.8
47
Not enough data
9.1
58
Not enough data
8.3
45
Not enough data
8.5
42
Not enough data
Campaign Activity
8.8
51
Not enough data
8.7
62
Not enough data
8.0
44
Not enough data
8.9
55
Not enough data
8.3
40
Not enough data
7.5
35
Not enough data
Agentic AI - Marketing Analytics
6.1
11
Not enough data
7.3
11
Not enough data
6.7
11
Not enough data
Categories
Categories
Shared Categories
CTM (formerly CallTrackingMetrics) and Chorus by ZoomInfo are categorized as Conversation Intelligence and Sales Coaching
Unique Categories
CTM (formerly CallTrackingMetrics) is categorized as Speech Analytics, Outbound Call Tracking, Inbound Call Tracking, Marketing Analytics, Attribution, Contact Center, AI Voice Assistants, and UCaaS Platforms
Chorus by ZoomInfo is categorized as Sales Analytics and Sales Performance Management
Reviews
Reviewers' Company Size
CTM (formerly CallTrackingMetrics)
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Chorus by ZoomInfo
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Marketing and Advertising
38.2%
Internet
6.2%
Construction
4.1%
Hospital & Health Care
3.8%
Consumer Services
3.8%
Other
43.8%
Computer Software
43.4%
Information Technology and Services
18.5%
Marketing and Advertising
7.1%
Internet
5.2%
Financial Services
2.8%
Other
23.1%
Discussions
What do you think is the best thing about Call Tracking Metrics
2 Comments
LB
I also think that it is very convenient, especially for parents. When I started letting my son go to school on his own, I realized the importance of such...Read more
Where can I forward my calls to?
1 Comment
AF
You can forward your calls within the CTM numbers you currently have or forward to an external answering service.Read more
Can I change plans after I sign up?
1 Comment
AF
Yes you can, there are several plans you can upgrade to.Read more
What tools or software are your customers typically integrating Chorus with?
4 Comments
RM
SalesforceRead more
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
