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At a Glance
Market Segments
Mid-Market (58.1% of reviews)
Small-Business (66.5% of reviews)
Entry-Level Pricing
No pricing available
$79.00 Per Month
CallSource
Star Rating
(33)4.3 out of 5
Market Segments
Mid-Market (58.1% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Learn more about CallSourceCallTrackingMetrics
Star Rating
(754)4.5 out of 5
Market Segments
Small-Business (66.5% of reviews)
Pros & Cons
Entry-Level Pricing
$79.00 Per Month
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that CallSource excels in Call Recording with a high score of 9.8, providing clear and reliable recordings that are essential for quality assurance and training. In contrast, CallTrackingMetrics has a slightly lower score of 9.3, which some reviewers mention affects their ability to fully utilize call data for performance analysis.
- Reviewers mention that CallSource's Dynamic Number Insertion feature scores 9.4, allowing for effective tracking of marketing campaigns. Users on G2 highlight that this feature is crucial for understanding which channels drive calls, whereas CallTrackingMetrics, with a score of 9.1, is noted to have less intuitive implementation.
- G2 users indicate that CallSource's IVR (Interactive Voice Response) system scores 9.4, providing a seamless experience for callers. Users report that this feature enhances customer interaction, while CallTrackingMetrics, scoring 8.9, is seen as less flexible in customization options.
- Reviewers say that CallSource's Lead Qualification feature, with a score of 9.1, is highly effective in filtering and prioritizing leads, which is a significant advantage for sales teams. In comparison, CallTrackingMetrics, scoring 8.6, is perceived to have a more basic approach to lead management.
- Users report that CallSource's Customer Insights feature scores 8.9, providing valuable data for understanding customer behavior. However, CallTrackingMetrics, with a score of 8.5, is mentioned by users as lacking depth in analytics, which can hinder strategic decision-making.
- Reviewers mention that CallSource's Multi-User Access feature scores 9.2, facilitating collaboration among team members. In contrast, CallTrackingMetrics, scoring 8.9, is noted to have limitations in user permissions, which can restrict team functionality.
Pricing
Entry-Level Pricing
CallSource
No pricing availableCallTrackingMetrics
Marketing Lite
$79.00
Per Month
Attribution essentials to measure the impact of your marketing efforts
- Unlimited users
- Attribute calls and texts to their source
- Standard call recording, forwarding, and IVR routing
Free Trial
CallSource
No trial information availableCallTrackingMetrics
Free Trial is available
Ratings
Meets Requirements
8.9
29
9.1
626
Ease of Use
8.5
29
8.6
632
Ease of Setup
9.3
16
8.4
529
Ease of Admin
9.3
16
8.6
528
Quality of Support
9.2
28
9.0
581
Has the product been a good partner in doing business?
9.2
16
9.2
523
Product Direction (% positive)
8.8
28
9.1
626
Features by Category
Lead Generation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Call Analytics
Not enough data
9.6
54
|
Verified
Not enough data
8.4
33
|
Verified
Not enough data
9.0
45
|
Verified
Not enough data
8.9
44
|
Verified
Agent Performance Management
Not enough data
8.7
40
|
Verified
Not enough data
8.5
39
|
Verified
Not enough data
8.7
40
Generative AI
Not enough data
6.8
11
Agentic AI - Conversation Intelligence
Not enough data
5.8
6
Not enough data
5.3
6
Not enough data
6.1
6
Not enough data
5.6
6
Not enough data
6.7
6
Not enough data
5.8
6
Not enough data
4.7
6
Channels
Not enough data
9.7
32
|
Verified
Not enough data
8.7
22
Not enough data
9.2
19
|
Verified
Not enough data
9.0
29
|
Verified
Not enough data
9.0
21
Generative AI
Not enough data
7.9
7
Functions
Not enough data
9.3
50
|
Verified
Not enough data
9.4
47
|
Verified
Not enough data
9.5
43
|
Verified
Not enough data
9.2
21
Not enough data
9.4
18
|
Verified
Not enough data
9.7
27
|
Verified
Not enough data
9.5
22
|
Verified
Not enough data
9.5
22
|
Verified
Agentic AI - Contact Center
Not enough data
7.0
5
Not enough data
9.2
6
Not enough data
7.3
5
Not enough data
8.0
5
Administrative
Not enough data
9.2
47
|
Verified
Not enough data
9.7
47
|
Verified
Not enough data
9.2
50
|
Verified
Not enough data
9.8
21
|
Verified
Not enough data
9.4
19
|
Verified
Attribution Modeling
Not enough data
8.7
43
Not enough data
8.1
38
Not enough data
Feature Not Available
Not enough data
8.5
33
Not enough data
8.8
39
Not enough data
Feature Not Available
Agentic AI - Attribution
Not enough data
5.8
10
Not enough data
7.0
10
Not enough data
5.8
10
Not enough data
5.2
10
Marketing
Not enough data
8.7
29
Not enough data
9.0
33
Not enough data
9.4
43
Not enough data
9.1
49
Reporting
Not enough data
8.8
48
Not enough data
8.6
46
Not enough data
8.8
43
Lead Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Lead Capture
Not enough data
Not enough data
Not enough data
Not enough data
Data Capture
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics
Feature Not Available
Not enough data
Not enough data
Not enough data
Customization
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Voice Recognition - AI Voice Assistants
Not enough data
Not enough data
Speech Synthesis - AI Voice Assistants
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security and privacy - AI Voice Assistants
Not enough data
Not enough data
Compatibility - AI Voice Assistants
Not enough data
Not enough data
Agentic AI - Outbound Call Tracking
Not enough data
6.9
14
Not enough data
7.6
13
Calling
Not enough data
9.8
18
Not enough data
9.2
17
Not enough data
9.5
18
Not enough data
9.5
16
Not enough data
9.2
17
Contacts
Not enough data
9.5
16
Not enough data
9.4
16
Not enough data
9.4
16
Insights
Not enough data
8.2
17
Not enough data
8.9
17
Not enough data
8.9
17
Not enough data
Feature Not Available
Not enough data
7.3
16
Not enough data
8.6
15
Agentic AI - Sales Coaching
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
5.7
5
Not enough data
Not enough data
Training
Not enough data
8.8
8
Not enough data
8.5
8
Not enough data
7.6
7
Not enough data
7.9
8
Feedback
Not enough data
8.1
8
Not enough data
7.4
7
Not enough data
7.4
7
Not enough data
7.4
7
Not enough data
8.8
8
Not enough data
7.9
8
Not enough data
Feature Not Available
Generative AI
Not enough data
Not enough data
Agentic AI - UCaaS Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Extensions
Not enough data
9.6
13
|
Verified
Not enough data
9.4
12
|
Verified
Not enough data
9.3
10
|
Verified
Features
Not enough data
9.5
13
Not enough data
9.4
9
Not enough data
8.9
11
|
Verified
Not enough data
9.5
11
|
Verified
Not enough data
Feature Not Available
Not enough data
9.8
9
Marketing Distribution
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Campaign Planning
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integrations
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Consumer Intelligence
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Reporting
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Media Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
In-House Management
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Generative AI
Not enough data
Not enough data
Agentic AI - Online Reputation Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Phone Number Management
9.3
20
9.2
294
9.4
14
9.1
249
9.4
14
8.8
180
Tracking
9.2
14
8.9
265
9.4
14
9.0
227
9.4
13
8.9
228
Analytics
9.0
18
9.0
294
8.9
19
9.3
297
9.0
18
8.7
267
Not enough data
8.4
100
Call Routing
9.4
8
8.9
169
9.8
7
8.9
150
9.0
8
8.6
136
Administration
Not enough data
8.6
84
Not enough data
9.2
131
Not enough data
9.1
147
Agentic AI - Inbound Call Tracking
Not enough data
6.2
22
Not enough data
7.0
22
Not enough data
6.1
22
Marketing Operations
Not enough data
8.3
44
Not enough data
9.0
56
Not enough data
8.8
47
Not enough data
9.1
58
Not enough data
8.3
45
Not enough data
8.5
42
Campaign Activity
Not enough data
8.8
51
Not enough data
8.7
62
Not enough data
8.0
44
Not enough data
8.9
55
Not enough data
8.3
40
Not enough data
7.5
35
Agentic AI - Marketing Analytics
Not enough data
6.1
11
Not enough data
7.3
11
Not enough data
6.7
11
Categories
Categories
Shared Categories
CallSource and CallTrackingMetrics are categorized as Conversation Intelligence and Inbound Call Tracking
Unique Categories
CallSource is categorized as Lead Capture and Online Reputation Management
CallTrackingMetrics is categorized as Speech Analytics, Sales Coaching, Outbound Call Tracking, Marketing Analytics, Attribution, Contact Center, AI Voice Assistants, and UCaaS Platforms
Reviews
Reviewers' Company Size
CallSource
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
CallTrackingMetrics
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Marketing and Advertising
25.8%
Consumer Services
12.9%
Automotive
9.7%
Real Estate
6.5%
Information Technology and Services
6.5%
Other
38.7%
Marketing and Advertising
38.4%
Internet
6.3%
Consumer Services
3.9%
Construction
3.9%
Hospital & Health Care
3.7%
Other
43.9%
Discussions
CallSource has no discussions with answers
What do you think is the best thing about Call Tracking Metrics
2 Comments
LB
I also think that it is very convenient, especially for parents. When I started letting my son go to school on his own, I realized the importance of such...Read more
Where can I forward my calls to?
1 Comment
AF
You can forward your calls within the CTM numbers you currently have or forward to an external answering service.Read more
Can I change plans after I sign up?
1 Comment
AF
Yes you can, there are several plans you can upgrade to.Read more
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