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At a Glance
Market Segments
Small-Business (60.8% of reviews)
Small-Business (38.7% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Call Box
Star Rating
(80)4.2 out of 5
Market Segments
Small-Business (60.8% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Learn more about Call BoxInvoca
Star Rating
(961)4.5 out of 5
Market Segments
Small-Business (38.7% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about InvocaSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Invoca excels in call analytics with a high rating of 9.0 for Call Recording, while Call Box lacks this feature, which may limit its effectiveness in tracking and analyzing calls.
- Reviewers mention that Invoca's Quality of Support is rated at 9.1, significantly higher than Call Box's 8.4, indicating that users may find more reliable assistance and resources when using Invoca.
- G2 users highlight Invoca's superior Attribution Modeling capabilities, particularly in Single-Touch Attribution (9.4) and Multi-Touch Attribution (9.2), which are essential for understanding customer journeys, whereas Call Box does not provide comparable ratings in these areas.
- Users on G2 appreciate Invoca's advanced features in Generative AI, such as AI Text Summarization (9.0), which enhances marketing efforts, while Call Box's AI Text Summarization is rated slightly lower at 8.9, suggesting a less robust offering.
- Reviewers say that Invoca's Marketing Distribution features, particularly Digital Advertising, received a perfect score of 10.0, showcasing its effectiveness in this area, while Call Box does not match this level of performance.
- Users report that Invoca's Performance and Reliability is rated at 9.1, indicating a strong and dependable platform, while Call Box's performance metrics do not reach the same level, potentially affecting user experience.
Pricing
Entry-Level Pricing
Call Box
No pricing availableInvoca
No pricing availableFree Trial
Call Box
No trial information availableInvoca
Free Trial is available
Ratings
Meets Requirements
8.3
73
8.8
815
Ease of Use
8.6
73
8.4
816
Ease of Setup
8.5
54
8.0
552
Ease of Admin
8.5
55
8.3
536
Quality of Support
8.4
66
9.1
803
Has the product been a good partner in doing business?
8.6
54
9.2
540
Product Direction (% positive)
7.0
73
8.8
801
Features by Category
Call Analytics
Not enough data
9.1
93
Not enough data
8.5
78
Not enough data
8.6
89
Not enough data
8.3
75
Agent Performance Management
Not enough data
8.4
70
Not enough data
8.0
79
Not enough data
8.3
70
Generative AI
Not enough data
8.2
22
Agentic AI - Conversation Intelligence
Not enough data
6.8
12
Not enough data
6.5
12
Not enough data
7.7
11
Not enough data
7.6
11
Not enough data
7.1
11
Not enough data
6.8
11
Not enough data
7.4
11
Quality Assurance
Not enough data
8.9
41
Not enough data
8.7
39
Not enough data
8.8
47
Engagement
Not enough data
8.9
43
Not enough data
8.7
46
Not enough data
8.9
43
Performance
Not enough data
8.9
42
Not enough data
9.1
41
Generative AI
Not enough data
8.2
18
Not enough data
8.6
18
Attribution Modeling
Not enough data
8.9
33
Not enough data
8.4
32
Not enough data
8.1
31
Not enough data
7.9
32
Not enough data
8.8
35
Not enough data
8.1
34
Agentic AI - Attribution
Not enough data
6.3
8
Not enough data
7.3
8
Not enough data
6.3
8
Not enough data
6.0
8
Marketing
Not enough data
8.9
25
Not enough data
9.2
26
Not enough data
9.1
35
Not enough data
8.9
36
Reporting
Not enough data
8.7
38
Not enough data
8.3
36
Not enough data
8.2
38
Generative AI
Not enough data
8.5
8
Agentic AI - Outbound Call Tracking
Not enough data
Not enough data
Not enough data
Not enough data
Calling
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Contacts
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Insights
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Marketing Distribution
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Campaign Planning
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integrations
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Phone Number Management
Not enough data
8.8
303
Not enough data
9.2
329
Not enough data
8.5
201
Tracking
Not enough data
8.7
310
Not enough data
8.9
319
Not enough data
8.7
279
Analytics
Not enough data
9.0
338
Not enough data
9.2
314
Not enough data
8.6
316
Not enough data
8.6
156
Call Routing
Not enough data
8.7
254
Not enough data
8.7
195
Not enough data
8.3
163
Administration
Not enough data
8.5
137
Not enough data
9.1
164
Not enough data
9.2
190
Agentic AI - Inbound Call Tracking
Not enough data
7.8
20
Not enough data
8.5
19
Not enough data
7.5
19
Marketing Operations
Not enough data
8.4
49
Not enough data
9.1
57
Not enough data
8.8
51
Not enough data
9.1
58
Not enough data
8.1
47
Not enough data
7.8
45
Campaign Activity
Not enough data
8.8
59
Not enough data
8.7
63
Not enough data
8.4
52
Not enough data
8.7
56
Not enough data
8.8
51
Not enough data
7.9
49
Agentic AI - Marketing Analytics
Not enough data
6.5
14
Not enough data
7.4
14
Not enough data
6.7
13
Categories
Categories
Shared Categories
Call Box and Invoca are categorized as Inbound Call Tracking and Conversation Intelligence
Unique Categories
Call Box is categorized as Outbound Call Tracking
Invoca is categorized as Marketing Analytics, Attribution, Speech Analytics, and Contact Center Quality Assurance
Reviews
Reviewers' Company Size
Call Box
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Invoca
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Marketing and Advertising
20.5%
Automotive
17.9%
Internet
9.0%
Medical Practice
6.4%
Health, Wellness and Fitness
5.1%
Other
41.0%
Marketing and Advertising
27.0%
Hospital & Health Care
8.9%
Financial Services
5.7%
Telecommunications
5.3%
Internet
5.3%
Other
47.7%
Alternatives
Discussions
Call Box has no discussions with answers
How do you insure your customers data safety from your employees at invoca ?
2 Comments
MD
Invoca does not capture or store any credit card or billing information. Additionally, we have had no problems with security in over 2 years of extensive...Read more
How granular are call attribution analytics?
2 Comments
Official Response from Invoca
Invoca captures any data from the website (e.g. URL query string parameters, first-party cookie values, HTML elements) and attribute this data to the...Read more
Is the solution HIPAA, PCI, or GDPR compliant, and what compromises will I need to make?
2 Comments
Official Response from Invoca
Yes, Invoca takes data security and customer privacy very seriously. For healthcare Invoca is HIPAA compliant and will sign a BAA. In addition, Invoca is...Read more
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