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Compare Call Box and Invoca 
Featured Products
At a Glance
Market Segments
Small-Business (60.8% of reviews)
Small-Business (38.8% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Call Box
Star Rating
(80)4.2 out of 5
Market Segments
Small-Business (60.8% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Learn more about Call BoxInvoca
Star Rating
(962)4.5 out of 5
Market Segments
Small-Business (38.8% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about InvocaSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Invoca excels in providing comprehensive call attribution and conversation intelligence, which allows marketing and sales teams to gain real visibility into call outcomes. Users appreciate how it helps them optimize their marketing spend by tracking calls from various channels.
- Users say that Call Box is praised for its user-friendly interface, making it easier for teams to track and record phone calls. One reviewer highlighted its ability to store every call and message, which enhances accessibility and organization.
- According to verified reviews, Invoca stands out with a significantly higher overall satisfaction score, reflecting its strong performance in quality and support. Reviewers noted the platform's ability to analyze conversations effectively, providing valuable insights into customer interactions.
- Reviewers mention that while Call Box has a solid support team, with one user specifically noting the responsiveness of their representative, it still falls short in comparison to Invoca's higher quality of support, which is frequently highlighted by users as a key strength.
- Users report that Invoca's implementation process is generally smooth, with many finding the onboarding experience intuitive. This contrasts with Call Box, where some users have expressed a desire for more streamlined setup processes.
- G2 reviewers highlight that Invoca's product direction and ongoing improvements are well-received, with users feeling confident in the platform's future. In comparison, Call Box's product direction received mixed feedback, indicating room for growth in this area.
Pricing
Entry-Level Pricing
Call Box
No pricing availableInvoca
No pricing availableFree Trial
Call Box
No trial information availableInvoca
Free Trial is available
Ratings
Meets Requirements
8.3
73
8.8
816
Ease of Use
8.6
73
8.4
817
Ease of Setup
8.5
54
8.0
553
Ease of Admin
8.5
55
8.3
536
Quality of Support
8.4
66
9.1
804
Has the product been a good partner in doing business?
8.6
54
9.2
540
Product Direction (% positive)
7.0
73
8.8
802
Features by Category
Call Analytics
Not enough data
9.0
94
Not enough data
8.5
78
Not enough data
8.6
89
Not enough data
8.3
75
Artificial Intelligence - Conversation Intelligence
Not enough data
8.4
71
Not enough data
8.0
80
Generative AI
Not enough data
8.2
22
Agentic AI - Conversation Intelligence
Not enough data
6.8
12
Not enough data
6.5
12
Not enough data
7.7
11
Not enough data
7.6
11
Not enough data
7.1
11
Not enough data
6.8
11
Not enough data
7.4
11
Quality Assurance
Not enough data
8.9
41
Not enough data
8.7
39
Not enough data
8.8
47
Engagement
Not enough data
8.9
43
Not enough data
8.7
46
Not enough data
8.9
43
Performance
Not enough data
8.9
42
Not enough data
9.1
41
Generative AI
Not enough data
8.2
18
Not enough data
8.6
18
Attribution Modeling
Not enough data
8.9
33
Not enough data
8.4
32
Not enough data
8.1
31
Not enough data
7.9
32
Not enough data
8.8
35
Not enough data
8.1
34
Agentic AI - Attribution
Not enough data
6.3
8
Not enough data
7.3
8
Not enough data
6.3
8
Not enough data
6.0
8
Marketing
Not enough data
8.9
25
Not enough data
9.2
26
Not enough data
9.1
35
Not enough data
8.9
36
Reporting
Not enough data
8.7
38
Not enough data
8.3
36
Not enough data
8.2
38
Generative AI
Not enough data
8.5
8
Agentic AI - Outbound Call Tracking
Not enough data
Not enough data
Not enough data
Not enough data
Calling
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Contacts
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Insights
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Marketing Distribution
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Campaign Planning
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integrations
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Phone Number Management
Not enough data
8.8
302
Not enough data
9.2
328
Not enough data
8.5
200
Tracking
Not enough data
8.7
310
Not enough data
8.9
318
Not enough data
8.7
279
Analytics
Not enough data
9.0
338
Not enough data
9.2
315
Not enough data
8.6
316
Not enough data
8.6
158
Call Routing
Not enough data
8.7
253
Not enough data
8.7
195
Not enough data
8.3
163
Administration
Not enough data
8.5
139
Not enough data
9.1
165
Not enough data
9.2
190
Agentic AI - Inbound Call Tracking
Not enough data
7.8
20
Not enough data
8.5
19
Not enough data
7.5
19
Marketing Operations
Not enough data
8.4
50
Not enough data
9.1
57
Not enough data
8.8
51
Not enough data
9.1
58
Not enough data
8.1
47
Not enough data
7.8
45
Campaign Activity
Not enough data
8.8
59
Not enough data
8.7
63
Not enough data
8.4
52
Not enough data
8.7
56
Not enough data
8.8
51
Not enough data
7.9
49
Agentic AI - Marketing Analytics
Not enough data
6.5
14
Not enough data
7.4
14
Not enough data
6.7
13
Categories
Categories
Shared Categories
Call Box and Invoca are categorized as Inbound Call Tracking
Unique Categories
Call Box is categorized as Outbound Call Tracking
Invoca is categorized as Conversation Intelligence, Marketing Analytics, Attribution, Speech Analytics, and Contact Center Quality Assurance
Reviews
Reviewers' Company Size
Call Box
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Invoca
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Marketing and Advertising
20.5%
Automotive
17.9%
Internet
9.0%
Medical Practice
6.4%
Health, Wellness and Fitness
5.1%
Other
41.0%
Marketing and Advertising
27.1%
Hospital & Health Care
8.9%
Financial Services
5.7%
Telecommunications
5.3%
Internet
5.3%
Other
47.7%
Alternatives
Discussions
Call Box has no discussions with answers
How granular are call attribution analytics?
2 Comments
Official Response from Invoca
Invoca captures any data from the website (e.g. URL query string parameters, first-party cookie values, HTML elements) and attribute this data to the...Read more
How do you insure your customers data safety from your employees at invoca ?
2 Comments
MD
Invoca does not capture or store any credit card or billing information. Additionally, we have had no problems with security in over 2 years of extensive...Read more
Is the solution HIPAA, PCI, or GDPR compliant, and what compromises will I need to make?
2 Comments
Official Response from Invoca
Yes, Invoca takes data security and customer privacy very seriously. For healthcare Invoca is HIPAA compliant and will sign a BAA. In addition, Invoca is...Read more
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