Compare Calabrio ONE and Zendesk Contact Center 
Featured Products
At a Glance
Market Segments
Mid-Market (55.6% of reviews)
Mid-Market (59.1% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Calabrio ONE
Star Rating
(384)4.5 out of 5
Market Segments
Mid-Market (55.6% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Calabrio ONEZendesk Contact Center
Star Rating
(283)4.6 out of 5
Market Segments
Mid-Market (59.1% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about Zendesk Contact CenterSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Calabrio ONE excels in user satisfaction, boasting a significantly higher overall score compared to Zendesk Contact Center. Users appreciate its user-friendly interface for checking schedules and managing tasks, making it a reliable tool for workforce management.
- Users say that Zendesk Contact Center shines with its intuitive interface and seamless omnichannel capabilities. Reviewers highlight how easy it is to navigate between tickets and profiles, which enhances the overall customer experience for agents and managers alike.
- According to verified reviews, Calabrio ONE is praised for its high accuracy in workforce management, allowing users to confidently rely on it for adherence and reporting needs. This level of precision is particularly beneficial for business analysts in call centers.
- Reviewers mention that Zendesk Contact Center provides excellent visibility into workflows, enabling users to track incoming work and response times effectively. The robust reporting and dashboards are frequently noted as key features that simplify performance analysis.
- G2 reviewers highlight that while Calabrio ONE has a solid setup process, Zendesk Contact Center is noted for its streamlined implementation and onboarding tools, making it easier for new users to get started quickly and efficiently.
- Users report that Calabrio ONE's capability to access individual agents' information and listen to calls is invaluable for performance analysis, whereas Zendesk Contact Center's flexibility in managing interactions and escalating issues is a standout feature that enhances operational efficiency.
Pricing
Entry-Level Pricing
Calabrio ONE
No pricing availableZendesk Contact Center
No pricing availableFree Trial
Calabrio ONE
No trial information availableZendesk Contact Center
Free Trial is available
Ratings
Meets Requirements
8.8
306
9.0
209
Ease of Use
9.0
314
9.2
218
Ease of Setup
8.6
221
9.0
113
Ease of Admin
8.5
143
9.1
101
Quality of Support
9.0
290
9.4
207
Has the product been a good partner in doing business?
8.8
144
9.3
97
Product Direction (% positive)
9.0
301
8.9
189
Features by Category
Messenger
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Dialing Options
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agent Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
AI Capabilities - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
7.9
20
Not enough data
7.5
19
Not enough data
8.1
19
Knowledge Management
Not enough data
8.2
28
Not enough data
8.3
23
Not enough data
6.9
24
Compliance
Not enough data
8.1
17
Not enough data
8.1
16
Not enough data
8.4
16
Not enough data
8.3
15
Customer Support
Not enough data
7.9
21
Not enough data
7.8
22
Not enough data
8.3
15
Data Security
Not enough data
8.4
17
Not enough data
8.1
18
Not enough data
8.7
17
Not enough data
8.3
20
Administration
Not enough data
8.2
19
Not enough data
7.7
24
Not enough data
8.3
24
Generative AI
Not enough data
Not enough data
Quality Assurance
9.3
75
9.7
126
8.9
74
9.2
118
9.0
76
9.1
122
Engagement
8.7
77
9.5
124
9.2
75
9.2
122
9.1
73
8.8
107
Performance
8.6
69
9.4
113
9.2
75
9.8
84
Generative AI
9.3
23
9.0
23
9.1
23
9.1
23
Channels
Not enough data
8.3
11
Not enough data
9.0
8
Not enough data
8.8
7
Not enough data
8.1
6
Not enough data
9.0
12
Generative AI
Not enough data
Not enough data
Functions
Not enough data
8.1
6
Not enough data
8.3
6
Not enough data
7.8
6
Not enough data
8.3
6
Not enough data
7.3
5
Not enough data
7.9
7
Not enough data
8.1
8
Not enough data
8.9
9
Agentic AI - Contact Center
Not enough data
Not enough data
Not enough data
9.3
5
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
Not enough data
8.1
7
Not enough data
9.2
11
Not enough data
8.7
15
Not enough data
8.3
8
Not enough data
8.8
7
Compliance
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Workforce Management
9.1
148
|
Verified
Not enough data
8.9
147
|
Verified
Not enough data
9.2
151
|
Verified
Not enough data
8.8
141
|
Verified
Not enough data
8.3
138
Not enough data
Administration
8.7
145
|
Verified
Not enough data
8.9
147
|
Verified
Not enough data
8.7
150
|
Verified
Not enough data
8.9
147
|
Verified
Not enough data
8.8
145
|
Verified
Not enough data
Feedback Management
8.6
23
Not enough data
8.5
23
Not enough data
8.5
26
Not enough data
Feedback Analysis
8.3
23
Not enough data
7.2
23
Not enough data
7.6
20
Not enough data
Feedback Sources
8.5
16
Not enough data
8.2
17
Not enough data
8.1
14
Not enough data
8.1
18
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Workforce Management
Not enough data
Not enough data
Not enough data
Not enough data
Call Center Infrastructure (CCI)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Voice Recognition - AI Voice Assistants
Not enough data
Not enough data
Speech Synthesis - AI Voice Assistants
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security and privacy - AI Voice Assistants
Not enough data
Not enough data
Compatibility - AI Voice Assistants
Not enough data
Not enough data
Agentic AI - SAP Store
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Outbound Call Tracking
Not enough data
Not enough data
Not enough data
Not enough data
Calling
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Contacts
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Insights
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
8.5
76
Not enough data
8.4
71
Not enough data
8.5
76
Not enough data
8.9
76
Not enough data
9.1
77
Not enough data
8.4
78
Not enough data
8.6
75
Not enough data
8.3
76
Not enough data
Workforce Management Platform Features
8.9
82
Not enough data
9.1
88
Not enough data
9.1
87
Not enough data
9.0
86
Not enough data
8.8
78
Not enough data
8.6
80
Not enough data
9.0
86
Not enough data
8.8
84
Not enough data
8.2
82
Not enough data
7.9
77
Not enough data
Categories
Categories
Shared Categories
Calabrio ONE and Zendesk Contact Center are categorized as Contact Center Quality Assurance, Speech Analytics, and Contact Center Workforce
Unique Categories
Zendesk Contact Center is categorized as AI Voice Assistants, Auto Dialer, Call Center Infrastructure (CCI), Call Compliance, Contact Center Knowledge Base, Conversational Marketing, Outbound Call Tracking, and Contact Center
Reviews
Reviewers' Company Size
Calabrio ONE
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zendesk Contact Center
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Consumer Services
13.2%
Hospital & Health Care
11.5%
Financial Services
10.9%
Information Technology and Services
6.7%
Telecommunications
6.7%
Other
51.0%
Computer Software
16.6%
Information Technology and Services
13.3%
Consumer Services
8.9%
Financial Services
5.5%
Computer Games
4.1%
Other
51.7%
Alternatives
Discussions
What is calabrio WFM?
1 Comment
MC
Calabrio WFM enables your organization, through its core functionality, to plan and manage your operations through advanced forecasting, dynamic scheduling...Read more
What is calabrio one smart desktop?
1 Comment
SK
It gives access to supervisors/managers to view agents screen activity, Eg:what agents see on their actual desktop/monitor.Read more
Calabrio ONE has no more discussions with answers
What integrations does Local Measure offer?
1 Comment
Official Response from Local Measure Engage
Local Measure offers custom integrations into numerous CRM, CEM and marketing software. We are also official partners of Salesforce and Cisco. Visit our...Read more
What's included in the Local Measure platform?
1 Comment
Official Response from Local Measure Engage
Local Measure's customer experience platform includes rich customer profiles, a real time feedback tool, a customer Wi-Fi solution, one-to-one social...Read more
What kind of businesses use Local Measure?
1 Comment
Official Response from Local Measure Engage
Local Measure is for businesses with a real world, physical presence who want to deliver extraordinary customer experiences. Local Measure works with hotels,...Read more
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