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Calabrio ONE

Calabrio ONE Alternatives & Competitors

(67)4.2 out of 5

Looking for alternatives to Calabrio ONE? Tons of people want Contact Center Workforce Software to help with intraday management and mobile access. What's difficult is finding out whether or not the software you choose is right for you. We have compiled a list of Contact Center Workforce Software that reviewers voted best overall compared to Calabrio ONE. Based on reviewer data you can see how Calabrio ONE stacks up to the competition, check reviews from current & previous users, and find the best fit for your business. NICE inContact, Genesys Engage, Talkdesk, and Five9 are the most popular alternatives and competitors to Calabrio ONE.

Top Alternatives to Calabrio ONE

  • NICE inContact
  • Genesys Engage
  • Talkdesk
  • Five9
  • Aspect Workforce Management

Top 20 Alternatives & Competitors to Calabrio ONE

    #1
    #1
  1. NICE inContact

    (877)4.2 out of 5
    Optimized for quick response

    Nice inContact helps call centers around the globe create profitable customer experiences through its portfolio of cloud-based call center software solutions.

    Categories in common with Calabrio ONE:
  2. Nice inContact helps call centers around the globe create profitable customer experiences through its portfolio of cloud-based call center software solutions.

    Categories in common with Calabrio ONE:

    CA
    I like the professionalism of the software performance. It looks like it was designed and created for everyone to be able to use it. The software is very intuitive so it can easily be used at the...Read more

    Reviewers say compared to Calabrio ONE, NICE inContact is:

    Slower to reach roi
    Better at meeting requirements
    More expensive
    #2
    #2
  3. Genesys Engage

    (395)4.3 out of 5
    Optimized for quick response

    Genesys Engage combines world-class intelligent routing, real-time contextual journeys, and tools for digital transformation. These capabilities make customer experience your competitive differentiator — setting you up to deliver competitively superior experiences and digital transformation at any scale.

    Categories in common with Calabrio ONE:
  4. Genesys Engage combines world-class intelligent routing, real-time contextual journeys, and tools for digital transformation. These capabilities make customer experience your competitive differentiator — setting you up to deliver competitively superior experiences and digital transformation at any scale.

    Categories in common with Calabrio ONE:

    正斌 .
    The FIRST one, and the most important one is: SIP BC is help us to take advantage form backup IDC. In before, it was just for "checking purpose". But now, it starts serving everyday. No more zombie...Read more

    Reviewers say compared to Calabrio ONE, Genesys Engage is:

    Slower to reach roi
    More expensive
    Better at meeting requirements
    18%   of software applications aren't well liked by teams using them.
    Find out how your team feels about your stack with G2 Pulse Surveys.
    Learn More
    #3
    #3
  5. Talkdesk

    (1,149)4.4 out of 5
    Optimized for quick response

    World's Leading Cloud Call Center Software

    Categories in common with Calabrio ONE:
  6. World's Leading Cloud Call Center Software

    Categories in common with Calabrio ONE:

    UE
    I like how it will pop up when someone is calling you ensuring that the call isn’t missed even if minimized

    Reviewers say compared to Calabrio ONE, Talkdesk is:

    More expensive
    Better at meeting requirements
    Easier to set up
    #4
    #4
  7. Five9

    (238)3.9 out of 5
    Optimized for quick response

    Five9 is the leading global provider of on-demand call center software for telesales, telemarketing, customer service, help desks and order processing.

    Categories in common with Calabrio ONE:
  8. Five9 is the leading global provider of on-demand call center software for telesales, telemarketing, customer service, help desks and order processing.

    Categories in common with Calabrio ONE:

    CH
    One of the leading CCaaS service provider, it provides all CX feature under one umbrella including PSTN services.

    Reviewers say compared to Calabrio ONE, Five9 is:

    More expensive
    Easier to do business with
    Better at meeting requirements
    #5
    #5
  9. Aspect Workforce Management

    (211)4.1 out of 5

    Aspect Workforce Management accurately forecasts call volumes, flexibly schedules agents at specific times and tracks agent adherence in real-time. Modern graphical UI makes it easy to use for agents, supervisors and WFM staff. Agents can remotely access their schedule with mobile notifications and smartphone app. Admins can run powerful "what-if" scenarios and get alerts when performance is out of tolerance. Deploy on-premise, hosted or cloud.

    Categories in common with Calabrio ONE:
  10. Aspect Workforce Management accurately forecasts call volumes, flexibly schedules agents at specific times and tracks agent adherence in real-time. Modern graphical UI makes it easy to use for agents, supervisors and WFM staff. Agents can remotely access their schedule with mobile notifications and smartphone app. Admins can run powerful "what-if" scenarios and get alerts when performance is out of tolerance. Deploy on-premise, hosted or cloud.

    Categories in common with Calabrio ONE:

    AC
    I like the flexibility and ease of use Aspect Workforce Management allows. It is a very straight forward system.

    Reviewers say compared to Calabrio ONE, Aspect Workforce Management is:

    Slower to reach roi
    More expensive
    Better at meeting requirements
    #6
    #6
  11. Genesys Cloud

    (364)4.2 out of 5
    Optimized for quick response

    Genesys Cloud creates fluid conversations across digital and voice channels in an easy, all-in-one interface. Provide exceptional experiences for employees and customers and reap the benefits of speedy deployments, reduced complexity and simple administration — transforming your contact center into an experience center.

    Categories in common with Calabrio ONE:
  12. Genesys Cloud creates fluid conversations across digital and voice channels in an easy, all-in-one interface. Provide exceptional experiences for employees and customers and reap the benefits of speedy deployments, reduced complexity and simple administration — transforming your contact center into an experience center.

    Categories in common with Calabrio ONE:

    NS
    Ability to use turnkey solution and evergreen platform. Always up to date and new features are released frequently. Fully cloud solution and integration with Cloud SIP provider.

    Reviewers say compared to Calabrio ONE, Genesys Cloud is:

    More expensive
    Easier to set up
    Better at meeting requirements
    #7
    #7
  13. CallTrackingMetrics

    (561)4.5 out of 5
    Optimized for quick response

    CallTrackingMetrics seamlessly integrates marketing call tracking with business phone systems, allowing customers to optimize their inbound lead response process from beginning to end. CallTrackingMetrics' software identifies the marketing channels that are generating leads, converting into sales, and provides all the routing and analytics tools the business needs to make the most of every call.

    Categories in common with Calabrio ONE:
  14. CallTrackingMetrics seamlessly integrates marketing call tracking with business phone systems, allowing customers to optimize their inbound lead response process from beginning to end. CallTrackingMetrics' software identifies the marketing channels that are generating leads, converting into sales, and provides all the routing and analytics tools the business needs to make the most of every call.

    Categories in common with Calabrio ONE:

    Jessica M.
    JM
    We love having the ability to track granular source data for our clients, and we love having the ability to integrate the API with our in-house integrations and call scripts software to create a...Read more

    Reviewers say compared to Calabrio ONE, CallTrackingMetrics is:

    Better at meeting requirements
    Easier to set up
    Easier to do business with
    #8
    #8
  15. SurveyMonkey

    (16,562)4.4 out of 5

    SurveyMonkey is a provider of web-based survey solutions, trusted by millions of companies, organizations and individuals alike to gather the insights they need to make more informed decisions.

    Categories in common with Calabrio ONE:
  16. SurveyMonkey is a provider of web-based survey solutions, trusted by millions of companies, organizations and individuals alike to gather the insights they need to make more informed decisions.

    Categories in common with Calabrio ONE:

    Kartikay P.
    KP
    SurveyMonkey is the most popular site for free survey. It is widely known by people all over the world and is quite easy to use. It enables the user to create survey quickly and caters almost all...Read more

    Reviewers say compared to Calabrio ONE, SurveyMonkey is:

    Easier to set up
    Better at meeting requirements
    Easier to admin
    #9
    #9
  17. UiPath RPA | Robotic Process Automation

    (4,700)4.6 out of 5
    Optimized for quick response

    UiPath enables business users with no coding skills to design and run robotic process automation

    Categories in common with Calabrio ONE:
  18. UiPath enables business users with no coding skills to design and run robotic process automation

    Categories in common with Calabrio ONE:

    VT
    Uipath is one of the most intelligent applications that I have ever used. It comes with a built in framework which includes a developer framework. It has a native integrated development environment...Read more

    Reviewers say compared to Calabrio ONE, UiPath RPA | Robotic Process Automation is:

    Better at meeting requirements
    Easier to set up
    More expensive
    #10
    #10
  19. Automation Anywhere - RPA | Robotic Process Automation

    (4,311)4.5 out of 5
    Optimized for quick response

    Automation Anywhere Enterprise is an RPA platform architected for the digital enterprise.

    Categories in common with Calabrio ONE:
  20. Automation Anywhere Enterprise is an RPA platform architected for the digital enterprise.

    Categories in common with Calabrio ONE:

    AK
    Automation Anywhere is one of the easiest RPA tools, because most of the required commands are available inbuilt and you don't need to spend time writing codes, the tool does half of the work. It...Read more

    Reviewers say compared to Calabrio ONE, Automation Anywhere - RPA | Robotic Process Automation is:

    More expensive
    Better at meeting requirements
    Easier to set up
    #11
    #11
  21. PayPal

    (1,584)4.4 out of 5

    With PayPal credit card processing (Payments Standard, Payments Pro, or PayFlow) you can accept all major payment types from your customers right on your site. Simple checkout buttons or fully customized online checkouts enable scalable solutions for businesses of any size.

    Categories in common with Calabrio ONE:
  22. With PayPal credit card processing (Payments Standard, Payments Pro, or PayFlow) you can accept all major payment types from your customers right on your site. Simple checkout buttons or fully customized online checkouts enable scalable solutions for businesses of any size.

    Categories in common with Calabrio ONE:

    Theresa F.
    TF
    I really like Paypal, it is a great way to send and receive payments at any time of the day, I like that the operations are carried out in a very fast way, which makes me feel confident, since I...Read more

    Reviewers say compared to Calabrio ONE, PayPal is:

    Better at meeting requirements
    Easier to set up
    More usable
    #12
    #12
  23. Dynatrace

    (973)4.5 out of 5
    Optimized for quick response

    Dynatrace has redefined how you monitor today’s digital ecosystems. AI-powered, full stack and completely automated, it’s the only solution that provides answers, not just data, based on deep insight into every user, every transaction, across every application. The world’s leading brands trust Dynatrace to optimize customer experiences, innovate faster and modernize IT operations with absolute confidence.

    Categories in common with Calabrio ONE:
  24. Dynatrace has redefined how you monitor today’s digital ecosystems. AI-powered, full stack and completely automated, it’s the only solution that provides answers, not just data, based on deep insight into every user, every transaction, across every application. The world’s leading brands trust Dynatrace to optimize customer experiences, innovate faster and modernize IT operations with absolute confidence.

    Categories in common with Calabrio ONE:

    Warwick  B.
    WB
    I am having outstanding experience with Dynatrace. It is playing a vital role in monitoring various services effectively. This tool is playing a very significant role in core businesses for...Read more

    Reviewers say compared to Calabrio ONE, Dynatrace is:

    Slower to reach roi
    More expensive
    Better at meeting requirements
    #13
    #13
  25. ON24

    (745)4.3 out of 5
    Optimized for quick response

    The ON24 Platform powers live, always-on and personalized experiences that businesses need to create engagement, deliver data, find demand and drive revenue

    Categories in common with Calabrio ONE:
  26. The ON24 Platform powers live, always-on and personalized experiences that businesses need to create engagement, deliver data, find demand and drive revenue

    Categories in common with Calabrio ONE:

    GG
    It has awesome integration features with our CRM systems that are invaluable. We also have total control over the look, feel and experience of our events. It's easy to use and with exception of a 2...Read more

    Reviewers say compared to Calabrio ONE, ON24 is:

    More expensive
    Better at meeting requirements
    Easier to set up
    #14
    #14
  27. Adobe Sign

    (725)4.3 out of 5
    Optimized for quick response

    Adobe Sign is the top e-signature solution allowing businesses to have a 100% digital workflows that’s trusted, legal and secure both in the office and on the go.

    Categories in common with Calabrio ONE:
  28. Adobe Sign is the top e-signature solution allowing businesses to have a 100% digital workflows that’s trusted, legal and secure both in the office and on the go.

    Categories in common with Calabrio ONE:

    MG
    This is one of the few E-Signing applications that actually lets you sign your own signature. This has pros and cons depending on the device you are using and your dexterity with signing with your...Read more

    Reviewers say compared to Calabrio ONE, Adobe Sign is:

    Better at meeting requirements
    Easier to set up
    More usable
    #15
    #15
  29. InsideView Insights

    (705)4.3 out of 5
    Optimized for quick response

    InsideView gathers real time, social and business sales intelligence from more sources than any competitor, by far, and delivers it right into your sales rep's desktops and mobile devices - online or inside your CRM.

    Categories in common with Calabrio ONE:
  30. InsideView gathers real time, social and business sales intelligence from more sources than any competitor, by far, and delivers it right into your sales rep's desktops and mobile devices - online or inside your CRM.

    Categories in common with Calabrio ONE:

    Keelan N.
    KN
    I liked how easy the user interface was to master, and how with just a search and a click of a button all the information I needed on a company was on one page.

    Reviewers say compared to Calabrio ONE, InsideView Insights is:

    Easier to set up
    Easier to admin
    More usable
    #16
    #16
  31. Sprinklr Modern Engagement

    (697)4.0 out of 5
    Optimized for quick response

    Sprinklr has 19 social media management modules, purpose-built to deliver amazing customer experiences and ensure the voice of the customer is heard and acted upon by every employee.

    Categories in common with Calabrio ONE:
  32. Sprinklr has 19 social media management modules, purpose-built to deliver amazing customer experiences and ensure the voice of the customer is heard and acted upon by every employee.

    Categories in common with Calabrio ONE:

    Yav L.
    YL
    I don't have to navigate through different pages to access different Social Media platforms. With Sprinklr, it's all in one. Just love it

    Reviewers say compared to Calabrio ONE, Sprinklr Modern Engagement is:

    Slower to reach roi
    More expensive
    Better at meeting requirements
    #17
    #17
  33. Zapier

    (674)4.5 out of 5

    Zapier enables you to automate tasks between other online services (services like Salesforce, Basecamp, and Gmail). Connect hundreds of best-in-breed SaaS apps.

    Categories in common with Calabrio ONE:
  34. Zapier enables you to automate tasks between other online services (services like Salesforce, Basecamp, and Gmail). Connect hundreds of best-in-breed SaaS apps.

    Categories in common with Calabrio ONE:

    AT
    I love how many things Zapier integrates with. Ive been able to lessen the amount of money needed on payroll with this one tool.

    Reviewers say compared to Calabrio ONE, Zapier is:

    Better at meeting requirements
    Easier to set up
    Easier to admin
    #18
    #18
  35. Egnyte

    (610)4.3 out of 5
    Optimized for quick response

    Egnyte delivers the only modern content platform that is purpose-built for businesses. Egnyte gives IT centralized control and protection over their files, and users fast access to their content, no matter how or where work happens.

    Categories in common with Calabrio ONE:
  36. Egnyte delivers the only modern content platform that is purpose-built for businesses. Egnyte gives IT centralized control and protection over their files, and users fast access to their content, no matter how or where work happens.

    Categories in common with Calabrio ONE:

    LM
    The most helpful thing from Egnyte is being to use it as our server, we are able to quickly share file with our team and our customers and its amazing at organizing projects. I also like the user...Read more

    Reviewers say compared to Calabrio ONE, Egnyte is:

    Better at meeting requirements
    Easier to set up
    More expensive
    #19
    #19
  37. Reply

    (599)4.6 out of 5
    Optimized for quick response

    Sales automation software that puts your outreach on autopilot, while still making each communication personal.

    Categories in common with Calabrio ONE:
  38. Sales automation software that puts your outreach on autopilot, while still making each communication personal.

    Categories in common with Calabrio ONE:

    UH
    Fairly intuitive and straightforward to set up sequences and campaigns.

    Reviewers say compared to Calabrio ONE, Reply is:

    Better at meeting requirements
    Easier to do business with
    Easier to set up
    #20
    #20
  39. XANT Playbooks

    (539)4.5 out of 5
    Optimized for quick response

    Playbooks is an AI-powered cadence-based sales application designed to allow for strategic sales teams to grow pipeline.

    Categories in common with Calabrio ONE:
  40. Playbooks is an AI-powered cadence-based sales application designed to allow for strategic sales teams to grow pipeline.

    Categories in common with Calabrio ONE:

    Victoria P.
    VP
    Xant is very user friendly and you can learn how to fully use it in one day.

    Reviewers say compared to Calabrio ONE, XANT Playbooks is:

    Better at meeting requirements
    Easier to do business with
    Easier to set up