Top 10 Calabrio ONE Alternatives & Competitors

Top 10 Alternatives to Calabrio ONE Recently Reviewed By G2 Community

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NiCE CXone
By NiCE
4.3/5
(1,730)
Product Description
NiCE (NASDAQ: NICE) is transforming the world with AI that puts people first. Our purpose-built AI-powered platforms automate engagements into proactive, safe, intelligent actions, empowering individuals and organizations to innovate and act, from interaction to resolution. Trusted by organizations throughout 150+ countries worldwide, NiCE’s platforms are widely adopted across industries connecting people, systems, and workflows to work smarter at scale, elevating performance across the organization, delivering proven measurable outcomes.
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Reviewers say compared to Calabrio ONE, NiCE CXone is:
Slower to reach roi
Categories in common with Calabrio ONE:
Contact Center Quality Assurance
Speech Analytics
Contact Center Workforce

Aspect Workforce
By Aspect Software
4.2/5
(314)
Product Description
Aspect Workforce is a high-performance contact center software solution that provides the forecasting, planning, scheduling, employee self-service and real-time agent tracking to ensure that all agents and supervisors are productive, engaged in their work and delivering an exceptional customer experience.
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Reviewers say compared to Calabrio ONE, Aspect Workforce is:
Slower to reach roi
More expensive
Categories in common with Calabrio ONE:
Contact Center Quality Assurance
Contact Center Workforce
Workforce Management

Genesys Cloud CX
By Genesys
4.4/5
(1,550)
Product Description
The Genesys Cloud CX™ platform is trusted by thousands of small, medium and large enterprises and recognized across the globe as an industry-leading cloud call center software and customer experience (CX) platform. No matter where the customer conversation starts or ends, Genesys Cloud CX transforms your customer experience. It connects insights across teams, tools and interactions so you have the data to address customers problems with ease. Meet your customers anywhere, anytime, on any channel, with a suite of digital channels.
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Reviewers say compared to Calabrio ONE, Genesys Cloud CX is:
Slower to reach roi
Categories in common with Calabrio ONE:
Contact Center Quality Assurance
Speech Analytics
Contact Center Workforce

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CallMiner Eureka
By CallMiner
4.6/5
(229)
Product Description
CallMiner Eureka is an end-to-end CX automation platform, combining AI-powered conversation intelligence with advanced automation and agent augmentation to improve customer experience and reduce operational costs
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Reviewers say compared to Calabrio ONE, CallMiner Eureka is:
Slower to reach roi
Easier to do business with
Better at support
Categories in common with Calabrio ONE:
Contact Center Quality Assurance
Speech Analytics

Talkdesk
By Talkdesk
4.4/5
(2,505)
Product Description
Talkdesk® is a global cloud contact center leader for customer-obsessed companies. Talkdesk believes that better customer experiences start with AI. With automation-first customer experience solutions, Talkdesk customers can optimize their most critical customer service processes. Talkdesk's speed of innovation, deep vertical expertise, and global footprint reflect its commitment to ensuring that businesses everywhere can deliver better customer experiences across any industry and through any channel, resulting in higher customer satisfaction and accelerated business outcomes. Over 1,300 innovative companies worldwide, including BankUnited, Canon, Evara Health, IBM, Michaels, Novobanco, On Running, and Teka, partner with Talkdesk to deliver a better way to excellent customer experience.
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Reviewers say compared to Calabrio ONE, Talkdesk is:
Slower to reach roi
Easier to admin
Easier to set up
Categories in common with Calabrio ONE:
Contact Center Quality Assurance
Speech Analytics
Contact Center Workforce

Assembled WFM
By Assembled
4.6/5
(175)
Product Description
Assembled is the all-in-one platform for modern support teams, combining AI agents with intelligent workforce management. With Assembled, teams resolve over 50% of interactions automatically, forecast demand with 90%+ accuracy, and optimize staffing across in-house and BPO teams for all channels. The result: support that’s faster, more efficient, and more human.
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Reviewers say compared to Calabrio ONE, Assembled WFM is:
Easier to do business with
Easier to admin
Easier to set up
Categories in common with Calabrio ONE:
Contact Center Workforce
Workforce Management

NICE Workforce Management
By NiCE
4.3/5
(90)
Product Description
NICE WFM is the most advanced AI-based workforce management tool—it uncovers hidden patterns, makes accurate forecasts, and identifies the best forecasting model and candidates during the hiring process. WFM uses AI to make forecasts and machine learning to generate schedules. Contact center leaders depend on WFM to engage employees and meet their work-life balance needs with dynamic schedule adjustments. NICE WFM users can move to the cloud to expand their reach and align with business strategies. By integrating new digital channels and asynchronous contacts with WFM's True to Interval (TTI) forecasting, contact centers can more accurately optimize their front-office and back-office staffing.
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Reviewers say compared to Calabrio ONE, NICE Workforce Management is:
Slower to reach roi
More expensive
Categories in common with Calabrio ONE:
Contact Center Workforce
Workforce Management

Playvox Quality Management
By Playvox
4.8/5
(1,163)
Product Description
Playvox is a modern Quality Assurance software. Improve customer experience and satisfaction by evaluating, coaching, training and motivating your agents to increase their performance. All in one centralized place.
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Reviewers say compared to Calabrio ONE, Playvox Quality Management is:
Easier to set up
Easier to admin
Easier to do business with
Categories in common with Calabrio ONE:
Contact Center Quality Assurance

Balto
By Balto
4.8/5
(588)
Product Description
Balto connects contact center agents with AI to enable better conversations that deliver results.
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Reviewers say compared to Calabrio ONE, Balto is:
Easier to do business with
Easier to set up
Easier to admin
Categories in common with Calabrio ONE:
Contact Center Quality Assurance
Speech Analytics