# Calabrio ONE vs Zendesk Contact Center Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Calabrio ONE excels in user-friendliness, with many users highlighting its intuitive interface and ease of training staff. One user mentioned, "I really like how user-friendly the interface is on Calabrio ONE," which contributes to a smoother onboarding experience.
- **Users say** that Zendesk Contact Center provides a seamless integration of various communication channels, making it easier to manage customer interactions. A reviewer noted, "Best thing about Zendesk Contact Center is it keeps all platform like voice calls and customer support at one place," which enhances personalized customer responses.
- **According to verified reviews** , Calabrio ONE has a strong focus on continuous improvement, with users appreciating the regular updates and new features based on their feedback. One user stated, "They've shown engagement in resolving issues and even developed new features based on our feedback," indicating a commitment to user satisfaction.
- **Reviewers mention** that Zendesk Contact Center's organized Workspaces and self-guided walkthroughs significantly aid in agent training and confidence. A user expressed, "I love the easy, self-guided walkthrough and the way Zendesk lays out its navigation," which helps new agents get up to speed quickly.
- **Users highlight** that while Calabrio ONE has a slightly lower score in setup ease compared to Zendesk, its initial setup is still praised for being straightforward, especially with onsite assistance. One user remarked, "The initial setup was extremely easy, especially because they were onsite to help," showcasing their supportive implementation process.
- **G2 reviewers indicate** that Zendesk Contact Center shines in its quality of support, with users rating it highly for responsiveness and helpfulness. A reviewer noted, "Zendesk Contact Center is very helpful for handling customer conversations," which reflects its effectiveness in providing ongoing support to users.



| | Calabrio ONE | Zendesk Contact Center | 
|---|---|---|
| **Star Rating** | 4.4 out of 5 | 4.5 out of 5 | 
| **Total Reviews** | 434 | 314 | 
| **Largest Market Segment** | Mid-Market (56.4% of reviews) | Mid-Market (59.4% of reviews) | 
| **Entry Level Price** | No pricing available | Starting at $83.00 1 agent Per Month | 

---
## Top Pros & Cons

### Calabrio ONE

Pros:
- Ease of Use (44 reviews)
- Efficiency (29 reviews)

Cons:
- Inadequate Reporting (13 reviews)
- Poor Reporting (13 reviews)

### Zendesk Contact Center

Pros:
- Ease of Use (8 reviews)
- Efficiency (8 reviews)

Cons:
- Inefficient Workflow (4 reviews)
- Workflow Disruption (4 reviews)

---
## Ratings Comparison
| Rating | Calabrio ONE | Zendesk Contact Center | 
|---|---|---|
  | **Meets Requirements** | 8.9 (316 reviews) | 8.9 (210 reviews) | 
  | **Ease of Use** | 9.0 (334 reviews) | 9.0 (244 reviews) | 
  | **Ease of Setup** | 8.6 (239 reviews) | 8.8 (126 reviews) | 
  | **Ease of Admin** | 8.5 (143 reviews) | 9.1 (101 reviews) | 
  | **Quality of Support** | 9.0 (301 reviews) | 9.3 (218 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.8 (144 reviews) | 9.3 (97 reviews) | 
  | **Product Direction (% positive)** | 9.0 (312 reviews) | 8.9 (190 reviews) | 

---
## Pricing

### Calabrio ONE

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

### Zendesk Contact Center

#### Entry-Level Pricing

Plan: Zendesk Contact Center

Price: Starting at $83.00 1 agent Per Month

Description: Combine any Zendesk Customer Service or Employee Service Suite plan with Contact Center

Key Features:
-   Unified Agent Workspace
- AWS added services
- Amazon Connect Telephony Usage

[Browse all 2 editions](https://www.g2.com/products/zendesk-contact-center/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Conversational Marketing

| Product | Score | Reviews |
|---|---|---|
| **Calabrio ONE** | N/A | N/A |
| **Zendesk Contact Center** | N/A | N/A |

#### Messenger

| Feature | Calabrio ONE | Zendesk Contact Center | 
|---|---|---|
| **Sequencing** | Not enough data | Not enough data | 
| **AI** | Not enough data | Not enough data | 
| **Live Chat** | Not enough data | Not enough data | 
| **Customization Interface** | Not enough data | Not enough data | 

#### Channels

| Feature | Calabrio ONE | Zendesk Contact Center | 
|---|---|---|
| **Social Media** | Not enough data | Not enough data | 
| **Website** | Not enough data | Not enough data | 
| **Text Message (SMS)** | Not enough data | Not enough data | 
| **Voice Assistants** | Not enough data | Not enough data | 
| **Other** | Not enough data | Not enough data | 

#### Customers

| Feature | Calabrio ONE | Zendesk Contact Center | 
|---|---|---|
| **Targeting** | Not enough data | Not enough data | 
| **Profiles** | Not enough data | Not enough data | 
| **Analytics** | Not enough data | Not enough data | 
| **Lead Gathering** | Not enough data | Not enough data | 
| **Sales Conversion** | Not enough data | Not enough data | 

#### Agentic AI - Conversational Marketing

| Feature | Calabrio ONE | Zendesk Contact Center | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Auto Dialer

| Product | Score | Reviews |
|---|---|---|
| **Calabrio ONE** | N/A | N/A |
| **Zendesk Contact Center** | N/A | N/A |

#### Dialing Options

| Feature | Calabrio ONE | Zendesk Contact Center | 
|---|---|---|
| **Preview Dialing** | Not enough data | Not enough data | 
| **Progressive Dialing** | Not enough data | Not enough data | 
| **Predictive Dialing** | Not enough data | Not enough data | 

#### Agent Tools

| Feature | Calabrio ONE | Zendesk Contact Center | 
|---|---|---|
| **Whisper Coaching ** | Not enough data | Not enough data | 
| **Callback Scheduling ** | Not enough data | Not enough data | 
| **Call Recording ** | Not enough data | Not enough data | 

#### Automation

| Feature | Calabrio ONE | Zendesk Contact Center | 
|---|---|---|
| **Voice Activity Detection** | Not enough data | Not enough data | 
| **Interactive Voice Response (IVR)** | Not enough data | Not enough data | 
| **Call Scrubbing** | Not enough data | Not enough data | 

#### Agentic AI - Auto Dialer

| Feature | Calabrio ONE | Zendesk Contact Center | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 

#### AI Capabilities - Auto Dialer

| Feature | Calabrio ONE | Zendesk Contact Center | 
|---|---|---|
| **Call Prioritization and List Optimization** | Not enough data | Not enough data | 
| **Compliance Monitoring** | Not enough data | Not enough data | 
| **Speech Analytics and Sentiment Analysis** | Not enough data | Not enough data | 

### Contact Center Knowledge Base

| Product | Score | Reviews |
|---|---|---|
| **Calabrio ONE** | N/A | N/A |
| **Zendesk Contact Center** | 8.1/10 | 37 |

#### Administration

| Feature | Calabrio ONE | Zendesk Contact Center | 
|---|---|---|
| **Database Management ** | Not enough data | 7.9 (20 reviews) | 
| **Data Workflows** | Not enough data | 7.5 (19 reviews) | 
| **Issue Management** | Not enough data | 8.1 (19 reviews) | 

#### Knowledge Management

| Feature | Calabrio ONE | Zendesk Contact Center | 
|---|---|---|
| **Knowledge Base** | Not enough data | 8.4 (31 reviews) | 
| **Publishing Workflows** | Not enough data | 8.3 (23 reviews) | 
| **Analytics** | Not enough data | 7.0 (25 reviews) | 

#### Compliance

| Feature | Calabrio ONE | Zendesk Contact Center | 
|---|---|---|
| **Policies and Controls** | Not enough data | 8.1 (17 reviews) | 
| **Data Governance** | Not enough data | 8.1 (16 reviews) | 
| **Compliance** | Not enough data | 8.4 (16 reviews) | 
| **Auditing** | Not enough data | 8.3 (15 reviews) | 

#### Customer Support

| Feature | Calabrio ONE | Zendesk Contact Center | 
|---|---|---|
| **Intelligent Search** | Not enough data | 7.8 (22 reviews) | 
| **Suggestions** | Not enough data | 7.8 (22 reviews) | 
| **Decision Trees** | Not enough data | 8.3 (15 reviews) | 

#### Data Security

| Feature | Calabrio ONE | Zendesk Contact Center | 
|---|---|---|
| **Risk Data Attributes** | Not enough data | 8.4 (17 reviews) | 
| **Data Transport** | Not enough data | 8.1 (18 reviews) | 
| **Access Management** | Not enough data | 8.8 (18 reviews) | 
| **Multi-Factor Authentication** | Not enough data | 8.3 (20 reviews) | 

#### Administration

| Feature | Calabrio ONE | Zendesk Contact Center | 
|---|---|---|
| **Integrations** | Not enough data | 8.2 (19 reviews) | 
| **User, Role, and Access Management** | Not enough data | 7.8 (25 reviews) | 
| **Performance and Reliability** | Not enough data | 8.4 (26 reviews) | 

#### Generative AI

| Feature | Calabrio ONE | Zendesk Contact Center | 
|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | 

### Contact Center Quality Assurance

| Product | Score | Reviews |
|---|---|---|
| **Calabrio ONE** | 9.1/10 | 83 |
| **Zendesk Contact Center** | 9.3/10 | 135 |

#### Quality Assurance

| Feature | Calabrio ONE | Zendesk Contact Center | 
|---|---|---|
| **Evaluation** | 9.3 (78 reviews) | 9.7 (126 reviews) | 
| **Calibration** | 8.9 (77 reviews) | 9.2 (118 reviews) | 
| **Reports** | 9.0 (79 reviews) | 9.1 (123 reviews) | 

#### Engagement

| Feature | Calabrio ONE | Zendesk Contact Center | 
|---|---|---|
| **Feedback** | 8.8 (80 reviews) | 9.5 (124 reviews) | 
| **Dashboards** | 9.1 (78 reviews) | 9.2 (122 reviews) | 
| **Training** | 9.2 (76 reviews) | 8.8 (108 reviews) | 

#### Performance

| Feature | Calabrio ONE | Zendesk Contact Center | 
|---|---|---|
| **Integrations** | 8.6 (72 reviews) | 9.4 (113 reviews) | 
| **Compliance** | 9.2 (78 reviews) | 9.8 (84 reviews) | 

#### Generative AI

| Feature | Calabrio ONE | Zendesk Contact Center | 
|---|---|---|
| **AI Text Generation** | 9.3 (26 reviews) | 9.0 (23 reviews) | 
| **AI Text Summarization** | 9.2 (26 reviews) | 9.1 (23 reviews) | 

### Contact Center

| Product | Score | Reviews |
|---|---|---|
| **Calabrio ONE** | N/A | N/A |
| **Zendesk Contact Center** | 9.2/10 | 43 |

#### Channels

| Feature | Calabrio ONE | Zendesk Contact Center | 
|---|---|---|
| **Voice** | Not enough data | 8.6 (17 reviews) | 
| **Social** | Not enough data | 9.0 (8 reviews) | 
| **Web Chat** | Not enough data | 9.0 (8 reviews) | 
| **Mobile SMS** | Not enough data | 8.1 (6 reviews) | 
| **Email** | Not enough data | 8.8 (14 reviews) | 

#### Generative AI

| Feature | Calabrio ONE | Zendesk Contact Center | 
|---|---|---|
| **AI Text-to-Speech** | Not enough data | Not enough data | 

#### Functions

| Feature | Calabrio ONE | Zendesk Contact Center | 
|---|---|---|
| **Session Routing** | Not enough data | 8.3 (10 reviews) | 
| **Session Queuing** | Not enough data | 8.6 (7 reviews) | 
| **Concurrent Calling** | Not enough data | 7.8 (6 reviews) | 
| **Speech Analytics** | Not enough data | 8.3 (6 reviews) | 
| **Auto Dialer** | Not enough data | 7.3 (5 reviews) | 
| **IVR** | Not enough data | 7.9 (7 reviews) | 
| **Inbound Screen Pop** | Not enough data | 8.1 (8 reviews) | 
| **Persistent Data** | Not enough data | 9.1 (16 reviews) | 

#### Agentic AI - Contact Center

| Feature | Calabrio ONE | Zendesk Contact Center | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.3 (5 reviews) | 
| **Cross-system Integration** | Not enough data | 8.7 (10 reviews) | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

#### Administrative

| Feature | Calabrio ONE | Zendesk Contact Center | 
|---|---|---|
| **Session Summary Notes** | Not enough data | 8.1 (7 reviews) | 
| **Administrator Access** | Not enough data | 9.3 (12 reviews) | 
| **Reporting & Dashboards** | Not enough data | 8.3 (27 reviews) | 
| **Session Recording** | Not enough data | 8.3 (8 reviews) | 
| **Agent Scheduling and Assignment** | Not enough data | 9.0 (8 reviews) | 

### Call Compliance

| Product | Score | Reviews |
|---|---|---|
| **Calabrio ONE** | N/A | N/A |
| **Zendesk Contact Center** | N/A | N/A |

#### Compliance

| Feature | Calabrio ONE | Zendesk Contact Center | 
|---|---|---|
| **Regulations** | Not enough data | Not enough data | 
| **Updates** | Not enough data | Not enough data | 
| **Exemptions** | Not enough data | Not enough data | 

#### Management

| Feature | Calabrio ONE | Zendesk Contact Center | 
|---|---|---|
| **Scrubbing** | Not enough data | Not enough data | 
| **Blocking** | Not enough data | Not enough data | 
| **Campaign Management** | Not enough data | Not enough data | 
| **Screening** | Not enough data | Not enough data | 

#### Integration

| Feature | Calabrio ONE | Zendesk Contact Center | 
|---|---|---|
| **Phone Systems** | Not enough data | Not enough data | 
| **Marketing & CRM** | Not enough data | Not enough data | 
| **Third-Party** | Not enough data | Not enough data | 

### Contact Center Workforce

| Product | Score | Reviews |
|---|---|---|
| **Calabrio ONE** | 8.9/10 | 186 |
| **Zendesk Contact Center** | N/A | N/A |

#### Workforce Management

| Feature | Calabrio ONE | Zendesk Contact Center | 
|---|---|---|
| **Agent Availability** | 9.1 (156 reviews) ✓ Verified | Not enough data | 
| **Skills Management** | 8.9 (152 reviews) ✓ Verified | Not enough data | 
| **Shift Scheduling** | 9.3 (167 reviews) ✓ Verified | Not enough data | 
| **Agent Self-Service** | 8.8 (151 reviews) ✓ Verified | Not enough data | 
| **Mobile Access** | 8.3 (143 reviews) | Not enough data | 

#### Administration

| Feature | Calabrio ONE | Zendesk Contact Center | 
|---|---|---|
| **Automation** | 8.7 (150 reviews) ✓ Verified | Not enough data | 
| **Performance Analysis** | 8.9 (158 reviews) ✓ Verified | Not enough data | 
| **Dashboards** | 8.7 (159 reviews) ✓ Verified | Not enough data | 
| **Forecasting** | 9.0 (155 reviews) ✓ Verified | Not enough data | 
| **Intraday Management** | 8.9 (151 reviews) ✓ Verified | Not enough data | 

### Feedback Analytics

| Product | Score | Reviews |
|---|---|---|
| **Calabrio ONE** | 8.2/10 | 30 |
| **Zendesk Contact Center** | N/A | N/A |

#### Feedback Management

| Feature | Calabrio ONE | Zendesk Contact Center | 
|---|---|---|
| **Tagging** | 8.6 (23 reviews) | Not enough data | 
| **Segmentation** | 8.5 (23 reviews) | Not enough data | 
| **Custom Reports and Dashboards** | 8.5 (26 reviews) | Not enough data | 

#### Feedback Analysis

| Feature | Calabrio ONE | Zendesk Contact Center | 
|---|---|---|
| **Thematic Analysis** | 8.3 (23 reviews) | Not enough data | 
| **Sentiment Analysis** | 7.2 (23 reviews) | Not enough data | 
| **NPS/CSAT Scoring** | 7.6 (20 reviews) | Not enough data | 

#### Feedback Sources

| Feature | Calabrio ONE | Zendesk Contact Center | 
|---|---|---|
| **Online Reviews** | 8.5 (16 reviews) | Not enough data | 
| **Surveys** | 8.2 (17 reviews) | Not enough data | 
| **Social Media** | 8.1 (14 reviews) | Not enough data | 
| **Customer Service Channels** | 8.1 (18 reviews) | Not enough data | 

#### Generative AI

| Feature | Calabrio ONE | Zendesk Contact Center | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Call Center Infrastructure (CCI)

| Product | Score | Reviews |
|---|---|---|
| **Calabrio ONE** | N/A | N/A |
| **Zendesk Contact Center** | N/A | N/A |

#### Platform

| Feature | Calabrio ONE | Zendesk Contact Center | 
|---|---|---|
| **Omnichannel** | Not enough data | Not enough data | 
| **Mobile Access** | Not enough data | Not enough data | 
| **Queue Management** | Not enough data | Not enough data | 
| **Call Routing** | Not enough data | Not enough data | 
| **Call Back** | Not enough data | Not enough data | 
| **IVR** | Not enough data | Not enough data | 
| **Automatic Call Distribution** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Calabrio ONE | Zendesk Contact Center | 
|---|---|---|
| **AI Text-to-Speech** | Not enough data | Not enough data | 

#### Workforce Management

| Feature | Calabrio ONE | Zendesk Contact Center | 
|---|---|---|
| **Call Monitoring** | Not enough data | Not enough data | 
| **Performance Evaluation** | Not enough data | Not enough data | 

#### Call Center Infrastructure (CCI)

| Feature | Calabrio ONE | Zendesk Contact Center | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

#### Administrative

| Feature | Calabrio ONE | Zendesk Contact Center | 
|---|---|---|
| **Call Recording** | Not enough data | Not enough data | 
| **Reporting & Dashboards** | Not enough data | Not enough data | 

### Speech Analytics

| Product | Score | Reviews |
|---|---|---|
| **Calabrio ONE** | N/A | N/A |
| **Zendesk Contact Center** | N/A | N/A |

#### Generative AI

| Feature | Calabrio ONE | Zendesk Contact Center | 
|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | 

### AI Voice Assistants

| Product | Score | Reviews |
|---|---|---|
| **Calabrio ONE** | N/A | N/A |
| **Zendesk Contact Center** | N/A | N/A |

#### Voice Recognition - AI Voice Assistants

| Feature | Calabrio ONE | Zendesk Contact Center | 
|---|---|---|
| **Voice Recognition** | Not enough data | Not enough data | 

#### Speech Synthesis - AI Voice Assistants

| Feature | Calabrio ONE | Zendesk Contact Center | 
|---|---|---|
| **Speech Synthesis** | Not enough data | Not enough data | 
| **Customizable speech** | Not enough data | Not enough data | 
| **Multiple voice actions** | Not enough data | Not enough data | 

#### Security and privacy - AI Voice Assistants

| Feature | Calabrio ONE | Zendesk Contact Center | 
|---|---|---|
| **Encrypted communication** | Not enough data | Not enough data | 

#### Compatibility - AI Voice Assistants

| Feature | Calabrio ONE | Zendesk Contact Center | 
|---|---|---|
| **Cross platform compatibility** | Not enough data | Not enough data | 

### SAP Store

| Product | Score | Reviews |
|---|---|---|
| **Calabrio ONE** | N/A | N/A |
| **Zendesk Contact Center** | N/A | N/A |

#### Agentic AI - SAP Store

| Feature | Calabrio ONE | Zendesk Contact Center | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Outbound Call Tracking

| Product | Score | Reviews |
|---|---|---|
| **Calabrio ONE** | N/A | N/A |
| **Zendesk Contact Center** | N/A | N/A |

#### Agentic AI - Outbound Call Tracking

| Feature | Calabrio ONE | Zendesk Contact Center | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 

#### Calling

| Feature | Calabrio ONE | Zendesk Contact Center | 
|---|---|---|
| **Record Calls** | Not enough data | Not enough data | 
| **Generate Location** | Not enough data | Not enough data | 
| **Call Types** | Not enough data | Not enough data | 
| **Click-to-Call** | Not enough data | Not enough data | 
| **Auto Dialer** | Not enough data | Not enough data | 

#### Contacts

| Feature | Calabrio ONE | Zendesk Contact Center | 
|---|---|---|
| **Personalization** | Not enough data | Not enough data | 
| **Information Locater** | Not enough data | Not enough data | 
| **Record Prospect Data** | Not enough data | Not enough data | 

#### Insights

| Feature | Calabrio ONE | Zendesk Contact Center | 
|---|---|---|
| **Notes** | Not enough data | Not enough data | 
| **Daily Summary** | Not enough data | Not enough data | 
| **Automated Voicemails** | Not enough data | Not enough data | 
| **Automated Emails** | Not enough data | Not enough data | 
| **Sorts Prospects** | Not enough data | Not enough data | 
| **Automated Note Taking** | Not enough data | Not enough data | 

### Workforce Management

| Product | Score | Reviews |
|---|---|---|
| **Calabrio ONE** | 8.7/10 | 103 |
| **Zendesk Contact Center** | N/A | N/A |

#### Platform

| Feature | Calabrio ONE | Zendesk Contact Center | 
|---|---|---|
| **Customization ** | 8.5 (78 reviews) | Not enough data | 
| **Integration APIs** | 8.4 (71 reviews) | Not enough data | 
| **Internationalization** | 8.6 (76 reviews) | Not enough data | 
| **User, Role, and Access Management** | 9.0 (77 reviews) | Not enough data | 
| **Dashboards** | 8.2 (78 reviews) | Not enough data | 

#### Workforce Management Platform Features

| Feature | Calabrio ONE | Zendesk Contact Center | 
|---|---|---|
| **Labor Forecasting** | 8.9 (85 reviews) | Not enough data | 
| **Shift Scheduling** | 9.1 (94 reviews) | Not enough data | 
| **Time & Attendance Tracking** | 9.1 (90 reviews) | Not enough data | 
| **Absence & Leave Management** | 9.0 (91 reviews) | Not enough data | 
| **Skills Management** | 8.8 (81 reviews) | Not enough data | 
| **Succession Planning** | 8.6 (83 reviews) | Not enough data | 
| **Workforce Analytics** | 9.0 (89 reviews) | Not enough data | 
| **Self-Service Capabilities** | 8.8 (89 reviews) | Not enough data | 
| **Mobile Shift Scheduling** | 8.3 (85 reviews) | Not enough data | 
| **Team Communication** | 8.0 (80 reviews) | Not enough data | 

---
## Categories
**Shared Categories (3):** [Contact Center Quality Assurance Software](https://www.g2.com/categories/contact-center-quality-assurance), [Speech Analytics Software](https://www.g2.com/categories/speech-analytics), [Contact Center Workforce Software](https://www.g2.com/categories/contact-center-workforce)

**Unique to Calabrio ONE (3):** [Feedback Analytics Software](https://www.g2.com/categories/feedback-analytics), [SAP Store Software](https://www.g2.com/categories/sap-store), [Workforce Management Software](https://www.g2.com/categories/workforce-management)

**Unique to Zendesk Contact Center (8):** [AI Voice Assistants](https://www.g2.com/categories/ai-voice-assistants), [Auto Dialer Software](https://www.g2.com/categories/auto-dialer), [Call Center Infrastructure (CCI) Software](https://www.g2.com/categories/call-center-infrastructure-cci), [Call Compliance Software](https://www.g2.com/categories/call-compliance), [Contact Center Knowledge Base Software](https://www.g2.com/categories/contact-center-knowledge-base), [Conversational Marketing Software](https://www.g2.com/categories/conversational-marketing), [Outbound Call Tracking Software](https://www.g2.com/categories/outbound-call-tracking), [Contact Center Software](https://www.g2.com/categories/contact-center)


---
## Reviewer Demographics

### By Company Size

| Segment | Calabrio ONE | Zendesk Contact Center | 
|---|---|---|
| **Small-Business** | 7.1% | 30.4% | 
| **Mid-Market** | 56.4% | 59.4% | 
| **Enterprise** | 36.5% | 10.2% | 

### By Industry

#### Calabrio ONE

- **Consumer Services:** 14.3%
- **Hospital & Health Care:** 11.4%
- **Financial Services:** 10.1%
- **Information Technology and Services:** 6.6%
- **Telecommunications:** 6.4%
- **Insurance:** 4.2%
- **Retail:** 4.0%
- **Banking:** 3.4%
- **Automotive:** 3.2%
- **Higher Education:** 2.7%
- **Other:** 33.7%

#### Zendesk Contact Center

- **Computer Software:** 15.2%
- **Information Technology and Services:** 12.8%
- **Consumer Services:** 8.4%
- **Financial Services:** 6.4%
- **Computer Games:** 4.0%
- **Health, Wellness and Fitness:** 3.4%
- **Internet:** 3.0%
- **Outsourcing/Offshoring:** 3.0%
- **Leisure, Travel & Tourism:** 2.7%
- **Retail:** 2.7%
- **Other:** 38.4%

---
## Alternatives

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- [NICE CXone](https://www.g2.com/products/nice-cxone/reviews) — 4.3/5 stars (1730 reviews)
- [evaluagent](https://www.g2.com/products/evaluagent/reviews) — 4.5/5 stars (443 reviews)
- [Playvox Quality Management](https://www.g2.com/products/playvox-quality-management/reviews) — 4.8/5 stars (1163 reviews)
- [ScorebuddyCX](https://www.g2.com/products/scorebuddycx/reviews) — 4.5/5 stars (806 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1556 reviews)
- [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) — 4.4/5 stars (7358 reviews)
- [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) — 4.1/5 stars (625 reviews)
- [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) — 4.4/5 stars (1848 reviews)

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## Top Discussions

### Calabrio ONE

- Title: [What is calabrio WFM?](https://www.g2.com/discussions/what-is-calabrio-wfm) — 1 comment
  > **Top comment:** "Calabrio WFM enables your organization, through its core functionality, to plan and manage your operations through advanced forecasting, dynamic scheduling..."
- Title: [What is calabrio one smart desktop?](https://www.g2.com/discussions/what-is-calabrio-one-smart-desktop) — 1 comment
  > **Top comment:** "It gives access to supervisors/managers to view agents screen activity, Eg:what agents see  on their actual desktop/monitor."

### Zendesk Contact Center

- Title: [What integrations does Local Measure offer?](https://www.g2.com/discussions/what-integrations-does-local-measure-offer) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Local Measure offers custom integrations into numerous CRM, CEM and marketing software. We are also official partners of Salesforce and Cisco. Visit our..."
- Title: [What's included in the Local Measure platform?](https://www.g2.com/discussions/what-s-included-in-the-local-measure-platform) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Local Measure's customer experience platform includes rich customer profiles, a real time feedback tool, a customer Wi-Fi solution, one-to-one social..."
- Title: [What kind of businesses use Local Measure?](https://www.g2.com/discussions/what-kind-of-businesses-use-local-measure) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Local Measure is for businesses with a real world, physical presence who want to deliver extraordinary customer experiences. Local Measure works with hotels,..."

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**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/calabrio-one-vs-zendesk-contact-center)