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Compare Boost.ai and Fin by Intercom 
Featured Products
At a Glance
Market Segments
Enterprise (44.8% of reviews)
Small-Business (58.6% of reviews)
Entry-Level Pricing
No pricing available
$0.99 1 Resolution
Boost.ai
Star Rating
(39)4.7 out of 5
Market Segments
Enterprise (44.8% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Boost.aiFin by Intercom
Star Rating
(3,769)4.5 out of 5
Market Segments
Small-Business (58.6% of reviews)
Pros & Cons
Entry-Level Pricing
$0.99 1 Resolution
Free Trial is available
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Fin by Intercom excels in overall user satisfaction, boasting a significantly higher G2 Score compared to Boost.ai. Users appreciate its answer accuracy, noting that it provides reliable information about 80-90% of the time, which greatly reduces the time spent searching for answers.
- Users say that the implementation process for Fin by Intercom is straightforward, with many highlighting the intuitive onboarding wizard that simplifies setup. In contrast, while Boost.ai is also noted for its ease of use, it lacks the same level of recent user feedback, which may indicate less current insight into its setup experience.
- Reviewers mention that Fin by Intercom offers a high degree of customization, allowing users to tailor settings like snippets and conversation behaviors. This adaptability means users often feel understood, enhancing their overall experience. Boost.ai, while also customizable, does not receive the same level of enthusiasm for this feature.
- According to verified reviews, Boost.ai shines in its user-friendly interface, making it accessible even for those with minimal coding experience. Users appreciate the platform's transparency and ease of management, which contributes to a positive user experience, although it may not match the depth of features offered by Fin by Intercom.
- G2 reviewers highlight that Fin by Intercom is particularly strong in live chat functionality, with users praising its effectiveness in facilitating real-time conversations. This feature is crucial for businesses looking to enhance customer engagement, whereas Boost.ai, while competent, does not receive the same level of acclaim in this area.
- Users report that both platforms provide solid customer support, but Boost.ai's support is frequently described as helpful and responsive, which is a significant advantage for users needing assistance. However, Fin by Intercom's support is also well-rated, indicating that both products prioritize customer service, albeit with different user experiences.
Pricing
Entry-Level Pricing
Boost.ai
No pricing availableFin by Intercom
Fin with your current helpdesk
$0.99
1 Resolution
Try Fin for 90 days, completely risk-free. If it's not the right fit, you can request a refund—no questions asked.
- Fin AI Agent works seamlessly with any helpdesk, including Zendesk, Salesforce, HubSpot, and more.
- Set up in under an hour
- Handles tickets, cases, emails, live chat, WhatsApp, SMS, and more
Free Trial
Boost.ai
Free Trial is available
Fin by Intercom
Free Trial is available
Ratings
Meets Requirements
8.8
26
8.8
2,854
Ease of Use
9.2
26
8.9
2,884
Ease of Setup
9.2
24
8.4
1,488
Ease of Admin
9.2
22
8.6
1,326
Quality of Support
9.0
26
8.6
2,750
Has the product been a good partner in doing business?
9.0
21
8.8
1,323
Product Direction (% positive)
9.5
25
8.8
2,705
Features by Category
Ticket and Case Management
Not enough data
8.6
1102
|
Verified
Not enough data
8.8
1121
|
Verified
Not enough data
8.7
1098
|
Verified
Not enough data
8.6
1149
|
Verified
Not enough data
8.3
681
|
Verified
Not enough data
8.8
1138
|
Verified
Not enough data
8.8
1062
|
Verified
Not enough data
8.6
963
|
Verified
Generative AI
Not enough data
8.3
247
Not enough data
8.2
248
Agentic AI - Help Desk
Not enough data
7.8
62
Not enough data
8.3
62
Not enough data
7.9
62
Communication Channels
Not enough data
8.8
893
|
Verified
Not enough data
8.8
1092
|
Verified
Not enough data
9.4
1267
|
Verified
Not enough data
8.3
812
Not enough data
7.6
522
Platform
Not enough data
8.1
722
|
Verified
Not enough data
8.2
1269
|
Verified
Not enough data
8.7
826
|
Verified
Not enough data
8.7
791
|
Verified
Not enough data
8.1
1017
|
Verified
Not enough data
8.2
1019
|
Verified
Core Conversational Capabilities - AI Chatbots
8.8
13
Not enough data
8.6
13
Not enough data
8.8
13
Not enough data
Data
9.0
15
Not enough data
9.1
15
Not enough data
Interaction
7.8
15
Not enough data
8.1
15
Not enough data
7.9
15
Not enough data
8.1
15
Not enough data
8.9
15
Not enough data
Task & Flow Management - AI Chatbots
9.1
13
Not enough data
9.0
13
Not enough data
Learning
7.8
15
Not enough data
6.3
15
Not enough data
Deployment & Embedding - AI Chatbots
8.7
13
Not enough data
8.5
13
Not enough data
Content Generation
8.7
15
Not enough data
8.0
15
Not enough data
Admin & Configuration - AI Chatbots
9.2
13
Not enough data
System
8.4
15
Not enough data
9.0
15
Not enough data
8.9
15
Not enough data
8.1
15
Not enough data
Agentic AI - AI Chatbots
7.4
14
Not enough data
7.5
14
Not enough data
7.6
14
Not enough data
7.1
14
Not enough data
7.9
14
Not enough data
7.4
14
Not enough data
8.0
14
Not enough data
Monitoring & Improvement - AI Chatbots
8.2
12
Not enough data
Reliability & Safety - AI Chatbots
9.0
12
Not enough data
Messenger
Not enough data
8.8
383
|
Verified
Not enough data
8.1
363
|
Verified
Not enough data
9.3
478
|
Verified
Not enough data
8.5
327
|
Verified
Channels
Not enough data
8.0
293
|
Verified
Not enough data
9.0
438
|
Verified
Not enough data
7.9
207
|
Verified
Not enough data
7.3
121
Not enough data
8.1
229
|
Verified
Customers
Not enough data
8.8
428
|
Verified
Not enough data
8.6
432
|
Verified
Not enough data
8.2
436
|
Verified
Not enough data
8.3
387
|
Verified
Not enough data
8.2
379
|
Verified
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
User Analysis
Not enough data
8.6
140
Not enough data
8.4
157
User Support
Not enough data
9.1
167
Not enough data
8.1
119
Not enough data
8.8
151
Walkthrough Type
Not enough data
8.9
136
Not enough data
9.0
146
Platform Basics - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Analytics - Digital Adoption Platform
Not enough data
Not enough data
Functions - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Digital Adoption Platform
Not enough data
Not enough data
Channels
Not enough data
8.8
228
Not enough data
8.3
218
Not enough data
Feature Not Available
Design
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.7
230
Not enough data
8.7
222
Not enough data
8.6
215
Generative AI
Not enough data
Feature Not Available
Not enough data
8.2
84
Responses
Not enough data
9.1
84
Not enough data
9.0
86
Not enough data
9.0
84
Automation - AI Agents
Not enough data
7.7
61
Not enough data
8.7
63
Not enough data
Feature Not Available
Not enough data
8.1
63
Not enough data
8.7
63
Platform
Not enough data
9.1
81
Not enough data
8.8
82
Not enough data
9.1
83
Autonomy - AI Agents
Not enough data
8.5
65
Not enough data
8.6
65
Not enough data
8.4
64
Not enough data
8.7
67
Generative AI
Not enough data
Feature Not Available
Not enough data
8.8
50
Responses
8.7
17
8.8
596
8.8
17
8.8
586
8.8
18
9.0
588
8.6
18
8.8
557
7.8
15
8.6
478
Platform
9.1
16
9.5
613
9.1
18
8.9
583
9.2
16
8.8
579
8.9
19
8.7
562
9.0
18
8.2
419
8.4
17
8.9
528
8.5
17
8.8
583
Generative AI
8.9
9
Feature Not Available
8.0
10
8.4
140
Conversational Platform
8.9
9
8.7
1058
7.9
8
8.7
838
7.8
9
8.7
858
8.3
10
9.0
779
Support Automation
8.5
9
8.6
859
8.8
10
8.7
901
9.2
11
8.5
518
9.3
10
8.8
812
Generative AI
8.6
7
Feature Not Available
8.1
7
8.4
154
Customer Support
9.3
9
8.6
201
7.7
8
7.4
185
9.3
10
9.0
212
Automation
Feature Not Available
8.4
211
9.2
10
8.3
208
8.5
9
8.5
197
Artificial Intelligence
8.3
10
8.5
201
9.3
9
8.6
193
9.4
9
8.5
202
Generative AI
8.9
16
Not enough data
8.3
16
Not enough data
Agentic AI - Bot Platforms
7.2
16
Not enough data
7.5
16
Not enough data
7.5
16
Not enough data
6.5
16
Not enough data
8.0
16
Not enough data
7.1
16
Not enough data
7.0
16
Not enough data
Generative AI
Not enough data
8.3
296
Not enough data
8.3
294
Not enough data
Feature Not Available
Communication
Not enough data
9.2
1442
|
Verified
Not enough data
8.9
1450
|
Verified
Not enough data
8.7
1192
|
Verified
Not enough data
9.1
1357
|
Verified
Not enough data
8.2
595
Internal Use
Not enough data
8.2
1269
|
Verified
Not enough data
8.7
1095
|
Verified
Not enough data
8.2
1043
|
Verified
Not enough data
8.7
1249
|
Verified
Not enough data
8.9
1320
|
Verified
Not enough data
8.6
1288
|
Verified
Generative AI
9.0
10
8.2
94
Self-Service Experience
8.7
15
8.9
655
8.6
15
8.9
652
8.5
16
Feature Not Available
6.9
15
8.2
491
7.6
15
8.4
536
Self-Service Platform
9.0
16
8.7
532
8.4
16
8.8
538
9.2
16
8.4
479
9.0
16
8.6
523
Agentic AI - Customer Self-Service
7.8
10
7.4
47
7.8
10
7.8
46
7.8
10
7.4
47
7.2
10
7.9
49
8.3
9
8.1
51
7.4
9
7.5
48
8.0
9
7.5
47
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Process
Not enough data
9.3(won by default)
89
Not enough data
9.0(won by default)
86
Not enough data
9.6(won by default)
89
Channels
Not enough data
9.4(won by default)
89
Not enough data
8.8(won by default)
88
Not enough data
9.5(won by default)
91
Not enough data
8.3(won by default)
81
Not enough data
8.8(won by default)
83
Insight
Not enough data
9.1(won by default)
86
Not enough data
9.2(won by default)
88
Not enough data
8.8(won by default)
83
Not enough data
9.3(won by default)
83
Generative AI
Not enough data
Feature Not Available
Not enough data
7.2
16
Customization - AI Agent Builders
9.0
5
Not enough data
8.3
5
Not enough data
9.3
5
Not enough data
Functionality - AI Agent Builders
8.3
5
Not enough data
9.0
5
Not enough data
8.7
5
Not enough data
9.0
5
Not enough data
Data and Analytics - AI Agent Builders
8.0
5
Not enough data
9.3
5
Not enough data
9.7
5
Not enough data
Integration - AI Agent Builders
8.7
5
Not enough data
9.0
5
Not enough data
9.0
5
Not enough data
9.0
5
Not enough data
Voice Recognition - AI Voice Assistants
Not enough data
Not enough data
Speech Synthesis - AI Voice Assistants
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security and privacy - AI Voice Assistants
Not enough data
Not enough data
Compatibility - AI Voice Assistants
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
7.8
182
Not enough data
8.0
184
Not enough data
7.7
165
Not enough data
8.5
178
Not enough data
8.0
161
Customer Interaction Automation - AI Customer Support Agents
Not enough data
7.5
158
Not enough data
7.9
159
Not enough data
7.8
167
Not enough data
8.4
171
Automation
Not enough data
8.2
174
Not enough data
7.9
162
Not enough data
7.2
155
Autonomy
Not enough data
7.6
162
Not enough data
7.7
163
Not enough data
7.2
159
Not enough data
7.7
164
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Boost.ai and Fin by Intercom are categorized as Customer Self-Service, Chatbots, Conversational Support, and Customer Service Automation
Unique Categories
Reviews
Reviewers' Company Size
Boost.ai
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Fin by Intercom
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Telecommunications
20.7%
Financial Services
17.2%
Banking
17.2%
Insurance
10.3%
Real Estate
3.4%
Other
31.0%
Computer Software
26.6%
Information Technology and Services
13.1%
Financial Services
7.2%
Internet
4.9%
Marketing and Advertising
4.7%
Other
43.5%
Alternatives
Discussions
Boost.ai has no discussions with answers
What is Intercom used for?
3 Comments
JT
for sending emails to our correspondents and monitoring our callsRead more
While interaction can be audio visual emojies be developed
2 Comments
SG
I do not think they have developed Intercom that far yet, though it would be great.Read more
¿What is the best economic model in order to use Intercom?
2 Comments
AB
Plus is $39/seat (User) per month.
Its enough to get startedRead more
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