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At a Glance
Market Segments
Small-Business (53.3% of reviews)
Small-Business (72.6% of reviews)
Entry-Level Pricing
Free 10 Momentum plan agents
$0.00
BoldDesk
Star Rating
(112)4.5 out of 5
Market Segments
Small-Business (53.3% of reviews)
Pros & Cons
Entry-Level Pricing
Free 10 Momentum plan agents
Free Trial is available
Browse all 7 pricing plansZoho Desk
Star Rating
(7,165)4.4 out of 5
Market Segments
Small-Business (72.6% of reviews)
Pros & Cons
Entry-Level Pricing
$0.00
Free Trial is available
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Zoho Desk excels in overall user satisfaction, boasting a significantly higher G2 Score compared to BoldDesk. Users appreciate its intuitive interface, which helps in managing requests efficiently, allowing for quick tracking of tickets and customer responses.
- Users say that BoldDesk offers a very user-friendly experience, with many praising its intuitive design and customization options. Reviewers highlight how it integrates seamlessly with other solutions, making it a strong contender for businesses looking for flexibility in their helpdesk software.
- According to verified reviews, Zoho Desk's customer support is frequently noted as excellent, especially during transitions from other platforms. Users have mentioned that the support team is responsive and helpful, which is a crucial factor for businesses needing reliable assistance during implementation.
- Reviewers mention that BoldDesk shines in its customer support quality, often receiving high marks for responsiveness and clarity. Users appreciate the use of visual aids like gifs to enhance understanding, making it easier for teams to resolve issues quickly.
- G2 reviewers highlight that while Zoho Desk has a broader range of advanced functionalities at competitive prices, BoldDesk's free entry-level offering makes it an attractive option for small businesses looking to minimize costs while still accessing essential helpdesk features.
- Users report that both platforms have their strengths in ease of use, but BoldDesk slightly edges out with higher ratings in this area. However, Zoho Desk's organized interface is frequently praised, allowing users to manage their workflows effectively, which is essential for maintaining productivity.
Pricing
Entry-Level Pricing
BoldDesk
BoldDesk® for Startups
Free
10 Momentum plan agents
Exclusive free program provides qualifying startups with 10 Momentum plan agents at no charge for the first year.
- Qualifying startups get free use of BoldDesk® for a period of 12 months
- 10 Agents at no charge
- All the features of the BoldDesk® "Momentum" plan
Zoho Desk
FREE
$0.00
Completely Free upto 3 agents
- Email Ticketing
- Customer Management
- Private Knowledge Base
Free Trial
BoldDesk
Free Trial is available
Zoho Desk
Free Trial is available
Ratings
Meets Requirements
8.6
83
8.7
5,692
Ease of Use
8.8
103
8.5
5,770
Ease of Setup
8.7
76
8.1
5,045
Ease of Admin
8.6
58
8.3
4,745
Quality of Support
9.2
81
8.3
5,119
Has the product been a good partner in doing business?
8.7
58
8.4
4,284
Product Direction (% positive)
9.4
80
8.9
5,458
Features by Category
Ticket and Case Management
9.2
70
8.6
3335
|
Verified
9.0
70
8.5
3295
|
Verified
8.7
68
8.3
3071
|
Verified
8.8
68
8.3
2915
|
Verified
8.4
69
8.2
2634
|
Verified
8.8
68
8.4
2907
|
Verified
8.9
68
8.5
2912
|
Verified
8.6
68
8.3
2503
|
Verified
Generative AI
7.9
54
7.4
960
8.0
55
7.4
949
Agentic AI - Help Desk
8.1
18
7.1
358
8.1
18
7.1
361
8.0
18
7.2
356
Communication Channels
9.0
69
8.3
2853
|
Verified
8.9
67
8.6
3074
|
Verified
8.1
50
8.2
2386
|
Verified
7.9
49
8.0
2147
|
Verified
Feature Not Available
7.8
1908
|
Verified
Platform
8.0
61
8.1
2279
|
Verified
8.5
66
8.2
2730
|
Verified
9.0
69
8.4
2826
|
Verified
8.7
63
8.1
2247
|
Verified
8.3
68
8.2
2787
|
Verified
8.5
68
8.4
2945
|
Verified
Administration
Feature Not Available
8.2
342
8.9
29
8.2
341
8.7
29
8.4
345
Knowledge Management
9.2
28
8.6
324
9.1
27
8.2
315
8.9
28
8.2
322
Compliance
8.9
28
8.3
337
9.0
27
8.3
334
9.3
26
8.2
336
8.8
27
8.1
334
Customer Support
9.1
28
8.2
311
9.2
28
8.2
312
Feature Not Available
8.0
310
Data Security
8.8
27
8.1
336
8.9
26
8.1
330
9.1
27
8.4
335
8.9
28
8.4
332
Administration
8.7
27
8.1
313
9.0
28
8.4
315
9.1
28
8.5
312
Generative AI
8.8
26
7.6
248
Channels
8.4
30
8.2
570
8.5
30
8.0
557
7.8
29
7.3
549
Design
8.6
29
7.9
546
8.3
30
7.7
555
8.7
29
8.1
551
8.8
30
8.1
546
8.6
29
8.1
532
Generative AI
8.1
25
7.5
427
8.3
25
7.5
420
Usability
Not enough data
8.3
445
Not enough data
8.3
442
Not enough data
8.3
434
Reporting
Not enough data
8.3
430
Not enough data
8.2
415
Not enough data
8.3
422
Generative AI
Not enough data
7.7
329
Not enough data
7.8
324
Knowledge Pages
8.5
33
Not enough data
8.7
33
Not enough data
8.6
33
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.5
33
Not enough data
Knowledge Dissemination
8.6
31
Not enough data
8.8
32
Not enough data
8.6
32
Not enough data
8.8
32
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.6
32
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Agentic AI - Knowledge Base
8.9
12
Not enough data
8.8
13
Not enough data
8.6
13
Not enough data
Conversational Platform
9.5
11
Not enough data
9.1
11
Not enough data
9.1
11
Not enough data
9.1
11
Not enough data
Support Automation
9.8
11
Not enough data
9.5
11
Not enough data
8.9
11
Not enough data
9.2
11
Not enough data
Generative AI
9.7
11
Not enough data
9.8
11
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channel
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
9.2
16
7.9
176
9.3
16
8.0
178
9.2
16
7.8
177
Communication
9.4
17
8.8
718
|
Verified
9.3
17
8.7
759
|
Verified
9.2
17
8.6
659
8.9
17
8.6
632
|
Verified
8.9
17
8.3
356
Internal Use
8.5
66
8.2
2730
|
Verified
8.8
17
8.5
361
8.8
17
8.4
456
9.2
17
8.7
713
|
Verified
9.4
17
8.7
692
|
Verified
9.2
17
8.6
708
|
Verified
Generative AI
8.6
28
7.7
423
Self-Service Experience
8.5
31
8.5
1508
8.5
31
8.4
1469
Feature Not Available
8.1
1275
8.5
30
8.1
770
8.8
30
8.2
815
Self-Service Platform
8.6
32
8.3
838
8.8
31
8.3
816
7.6
28
7.8
725
8.7
29
8.2
761
Agentic AI - Customer Self-Service
9.4
11
7.8
80
8.9
11
7.7
81
9.1
11
7.9
80
9.1
11
7.8
85
8.8
11
7.9
83
8.8
11
7.9
81
9.1
11
7.7
82
Generative AI
10.0(won by 1.8)
10
8.2
119
9.8(won by 1.7)
10
8.1
117
Process
9.8(won by 1.1)
10
8.7
490
9.7(won by 0.7)
10
9.0
634
9.8(won by 1.3)
10
8.5
487
Channels
9.8(won by 0.8)
10
9.0
624
9.3(won by 0.8)
10
8.5
543
9.5(won by 0.8)
10
8.7
514
9.7(won by 1.1)
10
8.6
457
9.8(won by 1.0)
10
8.8
482
Insight
9.7(won by 1.0)
10
8.7
493
10.0(won by 1.1)
10
8.9
545
10.0(won by 1.2)
10
8.8
515
9.8(won by 0.8)
10
9.0
589
Generative AI
8.3
18
7.6
184
8.2
18
7.7
183
Agentic AI - Google Workspace for Sales
Not enough data
7.2
6
Not enough data
7.9
7
Not enough data
7.4
7
Not enough data
7.4
7
Not enough data
7.6
7
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
BoldDesk and Zoho Desk are categorized as Digital Customer Service Platforms, Complaint Management, Customer Communications Management, Contact Center Knowledge Base, Social Customer Service, Live Chat, Help Desk, Customer Self-Service, and AI Customer Support Agents
Unique Categories
BoldDesk is categorized as Knowledge Base, Shared Inbox, Conversational Support, and Multilingual Customer Support
Zoho Desk is categorized as Google Workspace for Sales
Reviews
Reviewers' Company Size
BoldDesk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zoho Desk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
21.3%
Computer Software
19.4%
Hospital & Health Care
5.6%
Manufacturing
3.7%
Non-Profit Organization Management
3.7%
Other
46.3%
Information Technology and Services
17.8%
Computer Software
10.7%
Computer & Network Security
4.1%
Financial Services
3.6%
Retail
3.6%
Other
60.2%
Alternatives
Discussions
BoldDesk has no discussions with answers
Where do I find training VDO?
3 Comments
TW
I agree with you. VOD training is essential for fast implementation and developing "best practice" for your Desk software. I'm sure you have already...Read more
Is it possible for you to make integration with G suite a breeze?
2 Comments
PS
Hi Daniel,
Here are the steps to configure email forwarding from Gsuite to Zoho Desk:
Sign in to the Google Admin Console.
Click Apps, then click G...Read more
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