Compare BoldDesk and Zoho Desk 
At a Glance
Market Segments
Small-Business (57.0% of reviews)
Small-Business (72.8% of reviews)
Entry-Level Pricing
Starting at $99.00 5 Agents
$0.00
BoldDesk
Star Rating
(127)4.5 out of 5
Market Segments
Small-Business (57.0% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $99.00 5 Agents
Free Trial is available
Browse all 5 pricing plansZoho Desk
Star Rating
(7,520)4.4 out of 5
Market Segments
Small-Business (72.8% of reviews)
Pros & Cons
Entry-Level Pricing
$0.00
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Zoho Desk excels in user experience, with many praising its drag-and-drop interface that significantly enhances productivity. Users appreciate the ease of organizing their systems, stating it saves them hours each week.
- According to verified reviews, BoldDesk stands out for its excellent customer service and quick setup process. Users highlight how the platform's automations and pre-canned responses help maintain consistency in their team's communication.
- Users say that Zoho Desk offers a variety of options for managing tickets, such as linking and holding tickets, which helps streamline workflows. This flexibility is particularly beneficial for teams handling multiple threads of communication.
- Reviewers mention that while BoldDesk provides a comfortable user interface, it also offers a level of customization that many previous helpdesk systems lack. This adaptability is a key feature for users looking to tailor the software to their specific needs.
- G2 reviewers highlight that Zoho Desk's overall satisfaction ratings are significantly higher, reflecting its strong market presence and user loyalty. Many users feel it is a reliable partner in improving their customer support processes.
- According to recent feedback, BoldDesk's pricing model is seen as more economical, making it an attractive option for small businesses. Users appreciate that it delivers essential helpdesk functionalities without the higher costs associated with some competitors.
Pricing
Entry-Level Pricing
BoldDesk
One Plan. All Features You Need
Starting at $99.00
5 Agents
BoldDesk offers simple agent-based pricing with all features included.
5 agents – $99/month
10 agents – $199/month
25 agents – $349/month
50 agents – $499/month
75 agents – $749/month
100 agents – $999/month
The complete AI-first support platform — ticketing, live chat, omnichannel messaging, knowledge base, automation, reporting, and integrations — all included in one simple plan.
- Ticketing System
- Email Ticketing
- Workflow automation
Zoho Desk
FREE
$0.00
Completely Free upto 3 agents
- Email Ticketing
- Customer Management
- Private Knowledge Base
Free Trial
BoldDesk
Free Trial is available
Zoho Desk
Free Trial is available
Ratings
Meets Requirements
8.7
90
8.7
6,029
Ease of Use
8.8
112
8.5
6,109
Ease of Setup
8.7
83
8.1
5,381
Ease of Admin
8.6
58
8.3
4,931
Quality of Support
9.1
88
8.3
5,418
Has the product been a good partner in doing business?
8.7
58
8.4
4,458
Product Direction (% positive)
9.5
87
8.9
5,768
Features by Category
Ticket and Case Management
9.2
72
8.6
3456
|
Verified
8.9
72
8.5
3367
|
Verified
8.6
72
8.3
3177
|
Verified
8.8
70
8.3
2958
|
Verified
8.4
69
8.2
2687
|
Verified
8.8
68
8.4
2918
|
Verified
8.8
69
8.5
2943
|
Verified
8.6
68
8.3
2530
|
Verified
Generative AI
7.9
54
7.4
969
8.0
55
7.4
955
Agentic AI - Help Desk
8.1
18
7.1
359
8.1
18
7.2
362
8.0
18
7.2
360
Communication Channels
9.0
70
8.3
2879
|
Verified
8.9
67
8.6
3123
|
Verified
8.1
51
8.2
2424
|
Verified
7.9
49
8.0
2164
|
Verified
Feature Not Available
7.8
1926
|
Verified
Platform
8.0
61
8.1
2306
|
Verified
8.5
66
8.2
2757
|
Verified
8.9
71
8.4
2858
|
Verified
8.5
65
8.1
2340
|
Verified
8.2
69
8.2
2841
|
Verified
8.5
68
8.4
2985
|
Verified
Administration
Feature Not Available
8.2
344
8.9
29
8.2
342
8.7
29
8.4
345
Knowledge Management
9.2
28
8.6
325
9.1
27
8.2
316
8.9
28
8.2
322
Compliance
8.9
28
8.3
337
9.0
27
8.3
334
9.3
26
8.2
336
8.8
27
8.1
334
Customer Support
9.1
28
8.2
311
9.2
28
8.2
312
Feature Not Available
8.0
310
Data Security
8.8
27
8.1
336
8.9
26
8.1
330
9.1
27
8.4
335
8.9
28
8.4
333
Administration
8.7
27
8.1
313
9.0
28
8.4
315
9.1
28
8.5
313
Generative AI
8.8
26
7.6
248
Channels
8.4
30
8.2
579
8.5
30
8.0
558
7.8
29
Feature Not Available
Design
8.6
29
7.9
547
8.3
30
7.7
556
8.7
29
8.1
553
8.8
30
8.1
549
8.6
29
8.1
533
Generative AI
8.1
25
7.5
428
8.3
25
7.5
421
Usability
Not enough data
8.3
448
Not enough data
8.3
442
Not enough data
8.3
434
Reporting
Not enough data
8.3
431
Not enough data
8.2
416
Not enough data
8.3
423
Generative AI
Not enough data
7.7
329
Not enough data
7.8
324
Knowledge Pages
8.5
33
Not enough data
8.7
33
Not enough data
8.6
33
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.5
33
Not enough data
Knowledge Dissemination
8.6
31
Not enough data
8.8
32
Not enough data
8.6
32
Not enough data
8.8
32
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.6
32
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Agentic AI - Knowledge Base
8.9
12
Not enough data
8.8
13
Not enough data
8.6
13
Not enough data
Conversational Platform
9.5
11
Not enough data
9.1
11
Not enough data
9.1
11
Not enough data
9.1
11
Not enough data
Support Automation
9.8
11
Not enough data
9.5
11
Not enough data
8.9
11
Not enough data
9.2
11
Not enough data
Generative AI
9.7
11
Not enough data
9.8
11
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channel
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
9.2
16
7.9
175
9.3
16
8.0
177
9.2
16
Feature Not Available
Communication
9.4
17
8.8
719
|
Verified
9.3
17
8.7
760
|
Verified
9.2
17
8.6
659
8.9
17
8.6
632
|
Verified
8.9
17
8.3
356
Internal Use
8.5
66
8.2
2757
|
Verified
8.8
17
Feature Not Available
8.8
17
8.4
455
9.2
17
8.7
714
|
Verified
9.4
17
8.7
693
|
Verified
9.2
17
8.6
707
|
Verified
Generative AI
8.6
28
7.7
423
Self-Service Experience
8.5
31
8.5
1514
8.5
31
8.4
1471
Feature Not Available
8.1
1278
8.5
30
8.1
771
8.8
30
8.2
816
Self-Service Platform
8.6
32
8.3
842
8.8
31
8.3
819
7.6
28
7.8
732
8.7
29
8.2
767
Agentic AI - Customer Self-Service
9.4
11
7.7
79
8.9
11
7.7
80
9.1
11
7.9
79
9.1
11
7.8
84
8.8
11
7.8
82
8.8
11
7.8
80
9.1
11
7.7
83
Generative AI
10.0(won by 1.8)
10
8.2
120
9.8(won by 1.7)
10
8.1
118
Process
9.8(won by 1.1)
10
8.7
491
9.7(won by 0.7)
10
9.0
638
9.8(won by 1.3)
10
8.5
490
Channels
9.8(won by 0.8)
10
9.0
627
9.3(won by 0.8)
10
8.5
545
9.5(won by 0.8)
10
8.7
516
9.7(won by 1.1)
10
8.6
459
9.8(won by 1.0)
10
8.8
485
Insight
9.7(won by 1.0)
10
8.7
494
10.0(won by 1.1)
10
8.9
546
10.0(won by 1.2)
10
8.8
516
9.8(won by 0.8)
10
9.0
591
Generative AI
8.3
18
7.7
186
8.2
18
7.7
185
Agentic AI - Google Workspace for Sales
Not enough data
7.2
6
Not enough data
7.5
6
Not enough data
6.9
6
Not enough data
6.9
6
Not enough data
7.2
6
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
BoldDesk and Zoho Desk are categorized as Digital Customer Service Platforms, Complaint Management, Customer Communications Management, Contact Center Knowledge Base, Social Customer Service, Live Chat, Help Desk, Customer Self-Service, and AI Customer Support Agents
Unique Categories
BoldDesk is categorized as Knowledge Base, Shared Inbox, Conversational Support, and Multilingual Customer Support
Zoho Desk is categorized as Google Workspace for Sales
Reviews
Reviewers' Company Size
BoldDesk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zoho Desk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
20.5%
Computer Software
17.9%
Hospital & Health Care
5.1%
Marketing and Advertising
4.3%
Non-Profit Organization Management
4.3%
Other
47.9%
Information Technology and Services
17.8%
Computer Software
10.8%
Computer & Network Security
4.2%
Financial Services
3.6%
Retail
3.5%
Other
60.1%
Alternatives
Discussions
BoldDesk has no discussions with answers
Where do I find training VDO?
3 Comments
EE
They have a lot of videos right here https://www.youtube.com/user/zoho
You should be able to find the video you need on youtube.Read more
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
Your software and services insights are valuable.
Your peers come to G2 to get an inside look at and other business solutions. Adding perspective on will help others pick the right solution based on real user experience.
