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Compare BoldDesk and Zoho Desk

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At a Glance
BoldDesk
BoldDesk
Star Rating
(112)4.5 out of 5
Market Segments
Small-Business (53.3% of reviews)
Information
Pros & Cons
Entry-Level Pricing
Free 10 Momentum plan agents
Free Trial is available
Browse all 7 pricing plans
Zoho Desk
Zoho Desk
Star Rating
(7,165)4.4 out of 5
Market Segments
Small-Business (72.6% of reviews)
Information
Pros & Cons
Entry-Level Pricing
$0.00
Free Trial is available
Browse all 5 pricing plans
AI Generated Summary
AI-generated. Powered by real user reviews.
  • G2 reviewers report that Zoho Desk excels in overall user satisfaction, boasting a significantly higher G2 Score compared to BoldDesk. Users appreciate its intuitive interface, which helps in managing requests efficiently, allowing for quick tracking of tickets and customer responses.
  • Users say that BoldDesk offers a very user-friendly experience, with many praising its intuitive design and customization options. Reviewers highlight how it integrates seamlessly with other solutions, making it a strong contender for businesses looking for flexibility in their helpdesk software.
  • According to verified reviews, Zoho Desk's customer support is frequently noted as excellent, especially during transitions from other platforms. Users have mentioned that the support team is responsive and helpful, which is a crucial factor for businesses needing reliable assistance during implementation.
  • Reviewers mention that BoldDesk shines in its customer support quality, often receiving high marks for responsiveness and clarity. Users appreciate the use of visual aids like gifs to enhance understanding, making it easier for teams to resolve issues quickly.
  • G2 reviewers highlight that while Zoho Desk has a broader range of advanced functionalities at competitive prices, BoldDesk's free entry-level offering makes it an attractive option for small businesses looking to minimize costs while still accessing essential helpdesk features.
  • Users report that both platforms have their strengths in ease of use, but BoldDesk slightly edges out with higher ratings in this area. However, Zoho Desk's organized interface is frequently praised, allowing users to manage their workflows effectively, which is essential for maintaining productivity.
Pricing
Entry-Level Pricing
BoldDesk
BoldDesk® for Startups
Free
10 Momentum plan agents
Browse all 7 pricing plans
Zoho Desk
FREE
$0.00
Browse all 5 pricing plans
Free Trial
BoldDesk
Free Trial is available
Zoho Desk
Free Trial is available
Ratings
Meets Requirements
8.6
83
8.7
5,692
Ease of Use
8.8
103
8.5
5,770
Ease of Setup
8.7
76
8.1
5,045
Ease of Admin
8.6
58
8.3
4,745
Quality of Support
9.2
81
8.3
5,119
Has the product been a good partner in doing business?
8.7
58
8.4
4,284
Product Direction (% positive)
9.4
80
8.9
5,458
Features by Category
8.5
71
8.1
3,894
Ticket and Case Management
9.2
70
8.6
3335
|
Verified
9.0
70
8.5
3295
|
Verified
8.7
68
8.3
3071
|
Verified
8.8
68
8.3
2915
|
Verified
8.4
69
8.2
2634
|
Verified
8.8
68
8.4
2907
|
Verified
8.9
68
8.5
2912
|
Verified
8.6
68
8.3
2503
|
Verified
Generative AI
7.9
54
7.4
960
8.0
55
7.4
949
Agentic AI - Help Desk
8.1
18
7.1
358
8.1
18
7.1
361
8.0
18
7.2
356
Communication Channels
9.0
69
8.3
2853
|
Verified
8.9
67
8.6
3074
|
Verified
8.1
50
8.2
2386
|
Verified
7.9
49
8.0
2147
|
Verified
Feature Not Available
7.8
1908
|
Verified
Platform
8.0
61
8.1
2279
|
Verified
8.5
66
8.2
2730
|
Verified
9.0
69
8.4
2826
|
Verified
8.7
63
8.1
2247
|
Verified
8.3
68
8.2
2787
|
Verified
8.5
68
8.4
2945
|
Verified
Contact Center Knowledge BaseHide 21 FeaturesShow 21 Features
9.0
29
8.2
367
Administration
Feature Not Available
8.2
342
8.9
29
8.2
341
8.7
29
8.4
345
Knowledge Management
9.2
28
8.6
324
9.1
27
8.2
315
8.9
28
8.2
322
Compliance
8.9
28
8.3
337
9.0
27
8.3
334
9.3
26
8.2
336
8.8
27
8.1
334
Customer Support
9.1
28
8.2
311
9.2
28
8.2
312
Feature Not Available
8.0
310
Data Security
8.8
27
8.1
336
8.9
26
8.1
330
9.1
27
8.4
335
8.9
28
8.4
332
Administration
8.7
27
8.1
313
9.0
28
8.4
315
9.1
28
8.5
312
Generative AI
8.8
26
7.6
248
Customer Communications ManagementHide 10 FeaturesShow 10 Features
8.4
30
7.8
595
Channels
8.4
30
8.2
570
8.5
30
8.0
557
7.8
29
7.3
549
Design
8.6
29
7.9
546
8.3
30
7.7
555
8.7
29
8.1
551
8.8
30
8.1
546
8.6
29
8.1
532
Generative AI
8.1
25
7.5
427
8.3
25
7.5
420
Complaint ManagementHide 8 FeaturesShow 8 Features
Not enough data
8.2
457
Usability
Not enough data
8.3
445
Not enough data
8.3
442
Not enough data
8.3
434
Reporting
Not enough data
8.3
430
Not enough data
8.2
415
Not enough data
8.3
422
Generative AI
Not enough data
7.7
329
Not enough data
7.8
324
9.0
21
Not enough data
Productivity Tools
9.2
21
Not enough data
8.7
21
Not enough data
8.7
21
Not enough data
9.1
20
Not enough data
9.0
21
Not enough data
9.0
21
Not enough data
9.4
21
Not enough data
Analytics
8.9
21
Not enough data
8.8
20
Not enough data
Feature Not Available
Not enough data
Agentic AI - Shared Inbox
9.1
9
Not enough data
8.9
9
Not enough data
8.7
33
Not enough data
Knowledge Pages
8.5
33
Not enough data
8.7
33
Not enough data
8.6
33
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.5
33
Not enough data
Knowledge Dissemination
8.6
31
Not enough data
8.8
32
Not enough data
8.6
32
Not enough data
8.8
32
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.6
32
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Agentic AI - Knowledge Base
8.9
12
Not enough data
8.8
13
Not enough data
8.6
13
Not enough data
Conversational SupportHide 10 FeaturesShow 10 Features
9.3
11
Not enough data
Conversational Platform
9.5
11
Not enough data
9.1
11
Not enough data
9.1
11
Not enough data
9.1
11
Not enough data
Support Automation
9.8
11
Not enough data
9.5
11
Not enough data
8.9
11
Not enough data
9.2
11
Not enough data
Generative AI
9.7
11
Not enough data
9.8
11
Not enough data
Multilingual Customer SupportHide 13 FeaturesShow 13 Features
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channel
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
9.1
69
8.4
3,343
Generative AI
9.2
16
7.9
176
9.3
16
8.0
178
9.2
16
7.8
177
Communication
9.4
17
8.8
718
|
Verified
9.3
17
8.7
759
|
Verified
9.2
17
8.6
659
8.9
17
8.6
632
|
Verified
8.9
17
8.3
356
Internal Use
8.5
66
8.2
2730
|
Verified
8.8
17
8.5
361
8.8
17
8.4
456
9.2
17
8.7
713
|
Verified
9.4
17
8.7
692
|
Verified
9.2
17
8.6
708
|
Verified
8.7
32
8.0
1,853
Generative AI
8.6
28
7.7
423
Self-Service Experience
8.5
31
8.5
1508
8.5
31
8.4
1469
Feature Not Available
8.1
1275
8.5
30
8.1
770
8.8
30
8.2
815
Self-Service Platform
8.6
32
8.3
838
8.8
31
8.3
816
7.6
28
7.8
725
8.7
29
8.2
761
Agentic AI - Customer Self-Service
9.4
11
7.8
80
8.9
11
7.7
81
9.1
11
7.9
80
9.1
11
7.8
85
8.8
11
7.9
83
8.8
11
7.9
81
9.1
11
7.7
82
Social Customer ServiceHide 14 FeaturesShow 14 Features
9.7
10
8.7
749
Generative AI
10.0
10
8.2
119
9.8
10
8.1
117
Process
9.8
10
8.7
490
9.7
10
9.0
634
9.8
10
8.5
487
Channels
9.8
10
9.0
624
9.3
10
8.5
543
9.5
10
8.7
514
9.7
10
8.6
457
9.8
10
8.8
482
Insight
9.7
10
8.7
493
10.0
10
8.9
545
10.0
10
8.8
515
9.8
10
9.0
589
Digital Customer Service PlatformsHide 2 FeaturesShow 2 Features
8.3
18
7.7
188
Generative AI
8.3
18
7.6
184
8.2
18
7.7
183
Google Workspace for SalesHide 5 FeaturesShow 5 Features
Not enough data
7.1
6
Agentic AI - Google Workspace for Sales
Not enough data
7.2
6
Not enough data
7.9
7
Not enough data
7.4
7
Not enough data
7.4
7
Not enough data
7.6
7
Not enough data
Not enough data
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
AI Customer Support AgentsHide 16 FeaturesShow 16 Features
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reviews
Reviewers' Company Size
BoldDesk
BoldDesk
Small-Business(50 or fewer emp.)
53.3%
Mid-Market(51-1000 emp.)
45.6%
Enterprise(> 1000 emp.)
1.1%
Zoho Desk
Zoho Desk
Small-Business(50 or fewer emp.)
72.6%
Mid-Market(51-1000 emp.)
23.8%
Enterprise(> 1000 emp.)
3.6%
Reviewers' Industry
BoldDesk
BoldDesk
Information Technology and Services
21.3%
Computer Software
19.4%
Hospital & Health Care
5.6%
Manufacturing
3.7%
Non-Profit Organization Management
3.7%
Other
46.3%
Zoho Desk
Zoho Desk
Information Technology and Services
17.8%
Computer Software
10.7%
Computer & Network Security
4.1%
Financial Services
3.6%
Retail
3.6%
Other
60.2%
Alternatives
BoldDesk
BoldDesk Alternatives
Freshdesk
Freshdesk
Add Freshdesk
Zendesk for Customer Service - AC
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Salesforce Service Cloud
SF Service Cloud
Add Salesforce Service Cloud
HubSpot Service Hub
Service Hub
Add HubSpot Service Hub
Zoho Desk
Zoho Desk Alternatives
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SF Service Cloud
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Freshdesk
Freshdesk
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Front
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Discussions
BoldDesk
BoldDesk Discussions
Monty the Mongoose crying
BoldDesk has no discussions with answers
Zoho Desk
Zoho Desk Discussions
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PS
Hi Daniel, Here are the steps to configure email forwarding from Gsuite to Zoho Desk: Sign in to the Google Admin Console. Click Apps, then click G...Read more
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CG
What chat are you speaking of?Read more