Introducing G2.ai, the future of software buying.Try now
Compare BoldDesk and Zoho Desk 
Featured Products
Sponsored
You’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.
Helpjuice
Visit Website
Sponsored
You’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.
Ada
Visit Website
Sponsored
You’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.
ServiceNow Customer Service Management
Visit Website
At a Glance
Market Segments
Small-Business (53.3% of reviews)
Small-Business (72.6% of reviews)
Entry-Level Pricing
Free 10 Momentum plan agents
$0.00
BoldDesk
Star Rating
(112)4.5 out of 5
Market Segments
Small-Business (53.3% of reviews)
Pros & Cons
Entry-Level Pricing
Free 10 Momentum plan agents
Free Trial is available
Browse all 7 pricing plansZoho Desk
Star Rating
(7,128)4.4 out of 5
Market Segments
Small-Business (72.6% of reviews)
Pros & Cons
Entry-Level Pricing
$0.00
Free Trial is available
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that while both Zoho Desk and BoldDesk offer robust ticketing systems, BoldDesk excels with its ticket response user experience, scoring 9.1 compared to Zoho Desk's 8.5. Reviewers mention that BoldDesk's interface is more intuitive, making it easier to manage and respond to tickets efficiently.
- Reviewers mention that BoldDesk shines in the quality of support, achieving a score of 9.2, significantly higher than Zoho Desk's 8.3. Users on G2 highlight the responsiveness and helpfulness of BoldDesk's support team, which enhances their overall experience.
- Users say that BoldDesk's ease of setup is a standout feature, scoring 8.8 compared to Zoho Desk's 8.1. Reviewers mention that the onboarding process for BoldDesk is straightforward, allowing teams to get started quickly without extensive training.
- G2 users report that BoldDesk's multi-channel coverage, particularly in live chat and social media integration, is superior, with scores of 9.5 and 9.3 respectively, while Zoho Desk scores 8.7 and 8.5. Reviewers mention that this flexibility allows for better customer engagement across various platforms.
- Users on G2 highlight that BoldDesk's automation features, particularly in response automation, score 8.8, outperforming Zoho Desk's 8.3. Reviewers mention that BoldDesk's automation capabilities streamline workflows, saving time and reducing manual effort.
- Reviewers mention that both products have strong reporting capabilities, but BoldDesk edges out with a perfect score of 10.0 in reporting, while Zoho Desk scores 8.3. Users say that BoldDesk's reporting tools provide deeper insights and are easier to customize, making data analysis more effective.
Pricing
Entry-Level Pricing
BoldDesk
BoldDesk® for Startups
Free
10 Momentum plan agents
Exclusive free program provides qualifying startups with 10 Momentum plan agents at no charge for the first year.
- Qualifying startups get free use of BoldDesk® for a period of 12 months
- 10 Agents at no charge
- All the features of the BoldDesk® "Momentum" plan
Zoho Desk
FREE
$0.00
Completely Free upto 3 agents
- Email Ticketing
- Customer Management
- Private Knowledge Base
Free Trial
BoldDesk
Free Trial is available
Zoho Desk
Free Trial is available
Ratings
Meets Requirements
8.6
83
8.7
5,665
Ease of Use
8.8
103
8.5
5,743
Ease of Setup
8.7
76
8.1
5,018
Ease of Admin
8.6
58
8.3
4,725
Quality of Support
9.2
81
8.3
5,095
Has the product been a good partner in doing business?
8.7
58
8.4
4,266
Product Direction (% positive)
9.4
80
8.9
5,430
Features by Category
Ticket and Case Management
9.2
70
8.6
3319
|
Verified
9.0
70
8.5
3289
|
Verified
8.7
68
8.3
3064
|
Verified
8.8
68
8.3
2912
|
Verified
8.4
69
8.2
2628
|
Verified
8.8
68
8.4
2907
|
Verified
8.9
68
8.5
2912
|
Verified
8.6
68
8.3
2500
|
Verified
Generative AI
7.9
54
7.4
960
8.0
55
7.4
949
Agentic AI - Help Desk
8.1
18
7.1
357
8.1
18
7.1
360
8.0
18
7.2
355
Communication Channels
9.0
69
8.3
2853
|
Verified
8.9
67
8.6
3071
|
Verified
8.1
50
8.2
2384
|
Verified
7.9
49
8.0
2144
|
Verified
Feature Not Available
7.8
1906
|
Verified
Platform
8.0
61
8.1
2277
|
Verified
8.5
66
8.2
2726
|
Verified
9.0
69
8.4
2825
|
Verified
8.7
63
8.1
2242
|
Verified
8.3
68
8.2
2785
|
Verified
8.5
68
8.4
2942
|
Verified
Administration
Feature Not Available
8.2
341
8.9
29
8.2
340
8.7
29
8.4
344
Knowledge Management
9.2
28
8.6
322
9.1
27
8.2
315
8.9
28
8.2
322
Compliance
8.9
28
8.4
336
9.0
27
8.3
333
9.3
26
8.2
335
8.8
27
8.1
333
Customer Support
9.1
28
8.2
311
9.2
28
8.2
312
Feature Not Available
8.0
309
Data Security
8.8
27
8.1
335
8.9
26
8.1
329
9.1
27
8.4
334
8.9
28
8.4
331
Administration
8.7
27
8.1
313
9.0
28
8.4
315
9.1
28
8.5
312
Generative AI
8.8
26
7.6
248
Channels
8.4
30
8.2
569
8.5
30
8.0
555
7.8
29
7.3
548
Design
8.6
29
7.9
545
8.3
30
7.7
554
8.7
29
8.1
550
8.8
30
8.1
545
8.6
29
8.1
531
Generative AI
8.1
25
7.5
427
8.3
25
7.5
420
Usability
Not enough data
8.3
445
Not enough data
8.3
442
Not enough data
8.3
434
Reporting
Not enough data
8.3
429
Not enough data
8.2
415
Not enough data
8.3
422
Generative AI
Not enough data
7.7
329
Not enough data
7.8
324
Knowledge Pages
8.5
33
Not enough data
8.7
33
Not enough data
8.6
33
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.5
33
Not enough data
Knowledge Dissemination
8.6
31
Not enough data
8.8
32
Not enough data
8.6
32
Not enough data
8.8
32
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.6
32
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Agentic AI - Knowledge Base
8.9
12
Not enough data
8.8
13
Not enough data
8.6
13
Not enough data
Conversational Platform
9.5
11
Not enough data
9.1
11
Not enough data
9.1
11
Not enough data
9.1
11
Not enough data
Support Automation
9.8
11
Not enough data
9.5
11
Not enough data
8.9
11
Not enough data
9.2
11
Not enough data
Generative AI
9.7
11
Not enough data
9.8
11
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channel
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
9.2
16
7.9
176
9.3
16
8.0
178
9.2
16
7.8
177
Communication
9.4
17
8.8
718
|
Verified
9.3
17
8.7
758
|
Verified
9.2
17
8.6
659
8.9
17
8.6
632
|
Verified
8.9
17
8.3
356
Internal Use
8.5
66
8.2
2726
|
Verified
8.8
17
8.5
361
8.8
17
8.4
456
9.2
17
8.7
712
|
Verified
9.4
17
8.7
692
|
Verified
9.2
17
8.6
708
|
Verified
Generative AI
8.6
28
7.7
423
Self-Service Experience
8.5
31
8.5
1508
8.5
31
8.4
1469
Feature Not Available
8.1
1275
8.5
30
8.1
770
8.8
30
8.2
815
Self-Service Platform
8.6
32
8.3
838
8.8
31
8.3
815
7.6
28
7.8
725
8.7
29
8.2
761
Agentic AI - Customer Self-Service
9.4
11
7.7
79
8.9
11
7.7
80
9.1
11
7.9
79
9.1
11
7.8
84
8.8
11
7.8
82
8.8
11
7.8
80
9.1
11
7.7
81
Generative AI
10.0(won by 1.8)
10
8.2
119
9.8(won by 1.7)
10
8.1
117
Process
9.8(won by 1.1)
10
8.7
490
9.7(won by 0.7)
10
9.0
634
9.8(won by 1.3)
10
8.5
487
Channels
9.8(won by 0.8)
10
9.0
624
9.3(won by 0.8)
10
8.5
543
9.5(won by 0.8)
10
8.7
514
9.7(won by 1.1)
10
8.6
457
9.8(won by 1.0)
10
8.8
482
Insight
9.7(won by 1.0)
10
8.7
493
10.0(won by 1.1)
10
8.9
545
10.0(won by 1.2)
10
8.8
515
9.8(won by 0.8)
10
9.0
589
Generative AI
8.3
18
7.6
184
8.2
18
7.7
183
Agentic AI - Google Workspace for Sales
Not enough data
7.2
6
Not enough data
7.5
6
Not enough data
6.9
6
Not enough data
6.9
6
Not enough data
7.2
6
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
BoldDesk and Zoho Desk are categorized as Live Chat, Digital Customer Service Platforms, Customer Communications Management, Contact Center Knowledge Base, Customer Self-Service, Social Customer Service, Help Desk, and Complaint Management
Unique Categories
BoldDesk is categorized as Shared Inbox, Knowledge Base, Conversational Support, and Multilingual Customer Support
Zoho Desk is categorized as Google Workspace for Sales
Reviews
Reviewers' Company Size
BoldDesk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zoho Desk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
21.3%
Computer Software
19.4%
Hospital & Health Care
5.6%
Manufacturing
3.7%
Non-Profit Organization Management
3.7%
Other
46.3%
Information Technology and Services
17.8%
Computer Software
10.7%
Computer & Network Security
4.1%
Financial Services
3.6%
Retail
3.6%
Other
60.2%
Alternatives
Discussions
BoldDesk has no discussions with answers
Where do I find training VDO?
3 Comments
TW
I agree with you. VOD training is essential for fast implementation and developing "best practice" for your Desk software. I'm sure you have already...Read more
Is it possible for you to make integration with G suite a breeze?
2 Comments
PS
Hi Daniel,
Here are the steps to configure email forwarding from Gsuite to Zoho Desk:
Sign in to the Google Admin Console.
Click Apps, then click G...Read more
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
