2026 Best Software Awards are here!See the list
Compare BoldDesk and Zoho Desk 
Featured Products
At a Glance
Market Segments
Small-Business (54.3% of reviews)
Small-Business (72.8% of reviews)
Entry-Level Pricing
Starting at $99.00 5 Agents
$0.00
BoldDesk
Star Rating
(115)4.5 out of 5
Market Segments
Small-Business (54.3% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $99.00 5 Agents
Free Trial is available
Browse all 5 pricing plansZoho Desk
Star Rating
(7,385)4.4 out of 5
Market Segments
Small-Business (72.8% of reviews)
Pros & Cons
Entry-Level Pricing
$0.00
Free Trial is available
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Zoho Desk excels in its automation tools and flexibility, allowing users to create custom fields and workflows easily. Recent users highlighted how the setup was quick and the interface was clean, making ticket management straightforward.
- Users say BoldDesk stands out for its intuitive user interface and customization options. Reviewers appreciate the platform's ability to meet their needs economically, with one user noting that it offers features that other helpdesk systems lack.
- According to verified reviews, Zoho Desk has a significantly higher G2 Score, indicating greater overall user satisfaction. Users have praised its automated replies and notification systems, which enhance efficiency in managing customer inquiries.
- Reviewers mention that BoldDesk provides excellent customer support, often responding quickly and using visual aids like gifs to clarify solutions. This level of support has been a key factor in user satisfaction, especially for those transitioning from other platforms.
- G2 reviewers highlight that while Zoho Desk offers robust features, some users have faced challenges with specific workflow configurations. This has led to mixed feelings about its adaptability to unique business processes.
- Users report that BoldDesk's pricing is very competitive, making it an attractive option for small businesses. However, the limited number of recent reviews compared to Zoho Desk may suggest less widespread adoption or experience among users.
Pricing
Entry-Level Pricing
BoldDesk
One Plan. All Features You Need
Starting at $99.00
5 Agents
BoldDesk offers simple agent-based pricing with all features included.
5 agents – $99/month
10 agents – $199/month
25 agents – $349/month
50 agents – $499/month
75 agents – $749/month
100 agents – $999/month
The complete AI-first support platform — ticketing, live chat, omnichannel messaging, knowledge base, automation, reporting, and integrations — all included in one simple plan.
- Ticketing System
- Email Ticketing
- Workflow automation
Zoho Desk
FREE
$0.00
Completely Free upto 3 agents
- Email Ticketing
- Customer Management
- Private Knowledge Base
Free Trial
BoldDesk
Free Trial is available
Zoho Desk
Free Trial is available
Ratings
Meets Requirements
8.6
84
8.7
5,909
Ease of Use
8.8
105
8.5
5,989
Ease of Setup
8.7
77
8.1
5,263
Ease of Admin
8.6
58
8.3
4,898
Quality of Support
9.2
82
8.3
5,313
Has the product been a good partner in doing business?
8.7
58
8.4
4,428
Product Direction (% positive)
9.4
81
8.9
5,663
Features by Category
Ticket and Case Management
9.2
70
8.6
3422
|
Verified
9.0
70
8.5
3346
|
Verified
8.7
69
8.3
3144
|
Verified
8.8
68
8.3
2949
|
Verified
8.4
69
8.2
2671
|
Verified
8.8
68
8.4
2915
|
Verified
8.9
68
8.5
2926
|
Verified
8.6
68
8.3
2522
|
Verified
Generative AI
7.9
54
7.4
966
8.0
55
7.4
952
Agentic AI - Help Desk
8.1
18
7.1
358
8.1
18
7.2
361
8.0
18
7.2
359
Communication Channels
9.0
69
8.3
2871
|
Verified
8.9
67
8.6
3105
|
Verified
8.1
50
8.2
2414
|
Verified
7.9
49
8.0
2158
|
Verified
Feature Not Available
7.8
1920
|
Verified
Platform
8.0
61
8.1
2300
|
Verified
8.5
66
8.2
2749
|
Verified
9.0
70
8.4
2850
|
Verified
8.6
64
8.1
2299
|
Verified
8.3
68
8.3
2827
|
Verified
8.5
68
8.4
2976
|
Verified
Administration
Feature Not Available
8.2
345
8.9
29
8.2
343
8.7
29
8.4
346
Knowledge Management
9.2
28
8.6
325
9.1
27
8.2
316
8.9
28
8.2
322
Compliance
8.9
28
8.4
338
9.0
27
8.3
335
9.3
26
8.2
337
8.8
27
8.1
335
Customer Support
9.1
28
8.2
311
9.2
28
8.2
312
Feature Not Available
8.0
310
Data Security
8.8
27
8.1
337
8.9
26
8.1
331
9.1
27
8.4
335
8.9
28
8.4
332
Administration
8.7
27
8.1
313
9.0
28
8.4
315
9.1
28
8.5
313
Generative AI
8.8
26
7.6
248
Channels
8.4
30
8.2
579
8.5
30
8.0
556
7.8
29
Feature Not Available
Design
8.6
29
7.9
545
8.3
30
7.7
554
8.7
29
8.1
551
8.8
30
8.1
547
8.6
29
8.1
531
Generative AI
8.1
25
7.5
426
8.3
25
7.5
419
Usability
Not enough data
8.3
448
Not enough data
8.3
442
Not enough data
8.3
434
Reporting
Not enough data
8.3
431
Not enough data
8.2
416
Not enough data
8.3
423
Generative AI
Not enough data
7.7
329
Not enough data
7.8
324
Knowledge Pages
8.5
33
Not enough data
8.7
33
Not enough data
8.6
33
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.5
33
Not enough data
Knowledge Dissemination
8.6
31
Not enough data
8.8
32
Not enough data
8.6
32
Not enough data
8.8
32
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.6
32
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Agentic AI - Knowledge Base
8.9
12
Not enough data
8.8
13
Not enough data
8.6
13
Not enough data
Conversational Platform
9.5
11
Not enough data
9.1
11
Not enough data
9.1
11
Not enough data
9.1
11
Not enough data
Support Automation
9.8
11
Not enough data
9.5
11
Not enough data
8.9
11
Not enough data
9.2
11
Not enough data
Generative AI
9.7
11
Not enough data
9.8
11
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channel
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
9.2
16
7.9
175
9.3
16
8.0
177
9.2
16
Feature Not Available
Communication
9.4
17
8.8
717
|
Verified
9.3
17
8.7
759
|
Verified
9.2
17
8.6
658
8.9
17
8.6
631
|
Verified
8.9
17
8.3
355
Internal Use
8.5
66
8.2
2749
|
Verified
8.8
17
Feature Not Available
8.8
17
8.4
455
9.2
17
8.7
714
|
Verified
9.4
17
8.6
692
|
Verified
9.2
17
8.6
707
|
Verified
Generative AI
8.6
28
7.7
423
Self-Service Experience
8.5
31
8.5
1514
8.5
31
8.4
1472
Feature Not Available
8.1
1279
8.5
30
8.1
772
8.8
30
8.2
817
Self-Service Platform
8.6
32
8.3
842
8.8
31
8.3
819
7.6
28
7.8
732
8.7
29
8.2
767
Agentic AI - Customer Self-Service
9.4
11
7.8
80
8.9
11
7.7
81
9.1
11
7.9
80
9.1
11
7.8
85
8.8
11
7.9
83
8.8
11
7.9
81
9.1
11
7.7
84
Generative AI
10.0(won by 1.8)
10
8.2
119
9.8(won by 1.7)
10
8.1
117
Process
9.8(won by 1.1)
10
8.7
491
9.7(won by 0.7)
10
9.0
638
9.8(won by 1.3)
10
8.5
490
Channels
9.8(won by 0.8)
10
9.0
627
9.3(won by 0.8)
10
8.5
545
9.5(won by 0.8)
10
8.7
516
9.7(won by 1.1)
10
8.6
459
9.8(won by 1.0)
10
8.8
485
Insight
9.7(won by 1.0)
10
8.7
494
10.0(won by 1.1)
10
8.9
546
10.0(won by 1.2)
10
8.8
516
9.8(won by 0.8)
10
9.0
591
Generative AI
8.3
18
7.7
185
8.2
18
7.7
184
Agentic AI - Google Workspace for Sales
Not enough data
7.2
6
Not enough data
7.9
7
Not enough data
7.4
7
Not enough data
7.4
7
Not enough data
7.6
7
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
BoldDesk and Zoho Desk are categorized as Digital Customer Service Platforms, Complaint Management, Customer Communications Management, Contact Center Knowledge Base, Social Customer Service, Live Chat, Help Desk, Customer Self-Service, and AI Customer Support Agents
Unique Categories
BoldDesk is categorized as Knowledge Base, Shared Inbox, Conversational Support, and Multilingual Customer Support
Zoho Desk is categorized as Google Workspace for Sales
Reviews
Reviewers' Company Size
BoldDesk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zoho Desk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
20.9%
Computer Software
19.1%
Hospital & Health Care
5.5%
Non-Profit Organization Management
4.5%
Manufacturing
3.6%
Other
46.4%
Information Technology and Services
17.8%
Computer Software
10.7%
Computer & Network Security
4.1%
Financial Services
3.6%
Retail
3.5%
Other
60.1%
Alternatives
Discussions
BoldDesk has no discussions with answers
Where do I find training VDO?
3 Comments
TW
I agree with you. VOD training is essential for fast implementation and developing "best practice" for your Desk software. I'm sure you have already...Read more
Is it possible for you to make integration with G suite a breeze?
2 Comments
PS
Hi Daniel,
Here are the steps to configure email forwarding from Gsuite to Zoho Desk:
Sign in to the Google Admin Console.
Click Apps, then click G...Read more
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
