Compare BoldDesk and Zendesk for Customer Service 
At a Glance
Market Segments
Small-Business (54.3% of reviews)
Mid-Market (45.6% of reviews)
Entry-Level Pricing
Starting at $99.00 5 Agents
$19.00 1 user per month billed annually
BoldDesk
Star Rating
(116)4.5 out of 5
Market Segments
Small-Business (54.3% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $99.00 5 Agents
Free Trial is available
Browse all 5 pricing plansZendesk for Customer Service
Star Rating
(6,792)4.3 out of 5
Market Segments
Mid-Market (45.6% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00 1 user per month billed annually
Free Trial is available
Browse all 7 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Zendesk for Customer Service excels in overall user satisfaction, boasting a significantly higher G2 Score compared to BoldDesk. Users appreciate its sleek, minimalist interface, which enhances the customer support experience by streamlining ticket management and improving response times.
- Users say that BoldDesk offers excellent customer service and a straightforward setup process, making it a strong contender for small businesses. Reviewers highlight the platform's automation features, which save time and ensure consistent responses, showcasing its effectiveness in managing customer inquiries.
- According to verified reviews, Zendesk for Customer Service provides a centralized platform that consolidates various customer queries, making it easier for teams to manage communications. Users particularly enjoy the generative AI service, which helps create multi-level responses tailored to customer needs.
- Reviewers mention that while BoldDesk is praised for its intuitive design and customization options, it faces challenges in market presence compared to Zendesk. With fewer total reviews, some users may find it less reliable for long-term use, despite its appealing features.
- G2 reviewers highlight that Zendesk's robust reporting and analytics capabilities are a significant advantage, allowing teams to track performance and improve service quality. This feature is often noted as a key differentiator for businesses looking to enhance their customer support strategies.
- Users report that while both platforms offer strong support features, Zendesk's higher quality of support ratings indicate a more reliable experience for users needing assistance. In contrast, BoldDesk's support is noted as excellent, but it may not match the extensive resources available through Zendesk.
Pricing
Entry-Level Pricing
BoldDesk
One Plan. All Features You Need
Starting at $99.00
5 Agents
BoldDesk offers simple agent-based pricing with all features included.
5 agents – $99/month
10 agents – $199/month
25 agents – $349/month
50 agents – $499/month
75 agents – $749/month
100 agents – $999/month
The complete AI-first support platform — ticketing, live chat, omnichannel messaging, knowledge base, automation, reporting, and integrations — all included in one simple plan.
- Ticketing System
- Email Ticketing
- Workflow automation
Zendesk for Customer Service
Support Only (Team)
$19.00
1 user per month billed annually
Integrated customer support
- Email & social media
- Web widget & mobile SDK
- Pre-defined business rules
Free Trial
BoldDesk
Free Trial is available
Zendesk for Customer Service
Free Trial is available
Ratings
Meets Requirements
8.6
84
8.6
5,173
Ease of Use
8.8
106
8.6
5,280
Ease of Setup
8.7
77
8.0
3,242
Ease of Admin
8.6
58
8.2
3,109
Quality of Support
9.2
82
8.4
4,908
Has the product been a good partner in doing business?
8.7
58
8.4
3,032
Product Direction (% positive)
9.4
81
8.0
4,828
Features by Category
Ticket and Case Management
9.2
70
8.8
2579
|
Verified
9.0
70
8.7
2607
|
Verified
8.7
69
8.5
2535
|
Verified
8.8
68
8.4
2368
|
Verified
8.4
69
8.2
1932
|
Verified
8.8
68
8.4
2408
|
Verified
8.9
68
8.6
2408
|
Verified
8.6
68
8.3
1863
|
Verified
Generative AI
7.9
54
7.6
387
8.0
55
7.6
385
Agentic AI - Help Desk
8.1
18
7.8
246
8.1
18
7.9
244
8.0
18
8.0
246
Communication Channels
9.0
69
8.5
2067
|
Verified
8.9
67
8.8
2330
|
Verified
8.1
50
8.4
1745
|
Verified
7.9
49
8.0
1435
|
Verified
Feature Not Available
8.0
1323
|
Verified
Platform
8.0
61
7.7
1390
|
Verified
8.5
66
8.0
1781
|
Verified
9.0
70
8.3
1956
|
Verified
8.6
64
8.2
1765
|
Verified
8.3
68
7.9
2367
|
Verified
8.5
68
8.0
2418
|
Verified
Administration
Feature Not Available
Not enough data
8.9
29
Not enough data
8.7
29
Not enough data
Knowledge Management
9.2
28
Not enough data
9.1
27
Not enough data
8.9
28
Not enough data
Compliance
8.9
28
Not enough data
9.0
27
Not enough data
9.3
26
Not enough data
8.8
27
Not enough data
Customer Support
9.1
28
Not enough data
9.2
28
Not enough data
Feature Not Available
Not enough data
Data Security
8.8
27
Not enough data
8.9
26
Not enough data
9.1
27
Not enough data
8.9
28
Not enough data
Administration
8.7
27
Not enough data
9.0
28
Not enough data
9.1
28
Not enough data
Generative AI
8.8
26
Not enough data
Channels
8.4
30
Not enough data
8.5
30
Not enough data
7.8
29
Not enough data
Design
8.6
29
Not enough data
8.3
30
Not enough data
8.7
29
Not enough data
8.8
30
Not enough data
8.6
29
Not enough data
Generative AI
8.1
25
Not enough data
8.3
25
Not enough data
Usability
Not enough data
8.3
665
Not enough data
8.3
661
Not enough data
8.4
634
Reporting
Not enough data
8.3
587
Not enough data
7.9
562
Not enough data
8.2
643
Generative AI
Not enough data
7.3
177
Not enough data
7.2
176
Knowledge Pages
8.5
33
Not enough data
8.7
33
Not enough data
8.6
33
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.5
33
Not enough data
Knowledge Dissemination
8.6
31
Not enough data
8.8
32
Not enough data
8.6
32
Not enough data
8.8
32
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.6
32
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Agentic AI - Knowledge Base
8.9
12
Not enough data
8.8
13
Not enough data
8.6
13
Not enough data
Responses
Not enough data
8.2
62
Not enough data
8.6
69
Not enough data
8.2
68
Automation - AI Agents
Not enough data
7.4
25
Not enough data
7.7
25
Not enough data
7.5
25
Not enough data
7.5
25
Not enough data
7.8
25
Platform
Not enough data
8.2
67
Not enough data
8.2
65
Not enough data
8.4
62
Autonomy - AI Agents
Not enough data
7.8
24
Not enough data
7.4
25
Not enough data
7.4
26
Not enough data
7.5
26
Generative AI
Not enough data
7.6
31
Not enough data
8.1
30
Responses
Not enough data
8.1
466
Not enough data
8.1
464
Not enough data
8.3
447
Not enough data
8.1
446
Not enough data
8.1
355
Platform
Not enough data
8.6
470
Not enough data
8.3
469
Not enough data
8.3
463
Not enough data
8.2
465
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.4
454
Generative AI
Not enough data
8.1
112
Not enough data
8.2
111
Conversational Platform
9.5
11
8.1
860
9.1
11
8.3
716
9.1
11
8.2
683
9.1
11
8.2
748
Support Automation
9.8
11
8.1
713
9.5
11
8.3
757
8.9
11
8.4
714
9.2
11
8.1
788
Generative AI
9.7
11
7.8
204
9.8
11
7.8
203
Messaging Channels
Not enough data
7.6
78
Not enough data
9.1
171
Not enough data
8.3
94
Not enough data
8.5
102
Administration
Not enough data
8.2
108
Not enough data
8.9
156
Not enough data
8.3
111
Not enough data
8.4
144
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channel
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Support
Not enough data
8.1
83
Not enough data
7.6
77
Not enough data
8.1
85
Automation
Not enough data
8.1
85
Not enough data
8.2
83
Not enough data
8.1
83
Artificial Intelligence
Not enough data
7.8
82
Not enough data
7.7
81
Not enough data
7.7
84
Generative AI
9.2
16
Feature Not Available
9.3
16
7.9
206
9.2
16
Feature Not Available
Communication
9.4
17
8.6
948
|
Verified
9.3
17
8.4
963
|
Verified
9.2
17
8.1
719
8.9
17
8.5
735
|
Verified
8.9
17
8.0
520
Internal Use
8.5
66
8.0
1781
|
Verified
8.8
17
8.5
847
|
Verified
8.8
17
8.1
649
9.2
17
8.5
897
9.4
17
8.6
826
|
Verified
9.2
17
8.3
846
|
Verified
Generative AI
8.6
28
Feature Not Available
Self-Service Experience
8.5
31
8.5
1510
8.5
31
8.5
1441
Feature Not Available
8.0
1024
8.5
30
7.7
647
8.8
30
8.0
779
Self-Service Platform
8.6
32
8.2
829
8.8
31
8.2
845
7.6
28
7.7
664
8.7
29
8.2
811
Agentic AI - Customer Self-Service
9.4
11
8.3
63
8.9
11
8.3
63
9.1
11
8.2
65
9.1
11
8.7
63
8.8
11
8.6
61
8.8
11
8.2
63
9.1
11
8.1
63
Generative AI
10.0(won by 2.5)
10
7.5
78
9.8(won by 2.3)
10
7.5
79
Process
9.8(won by 1.4)
10
8.4
564
9.7(won by 0.6)
10
9.1
744
9.8(won by 1.0)
10
8.8
693
Channels
9.8(won by 0.8)
10
9.0
743
9.3(won by 0.9)
10
8.4
587
9.5(won by 0.8)
10
8.7
566
9.7(won by 1.5)
10
8.2
487
9.8(won by 1.5)
10
8.3
422
Insight
9.7(won by 1.6)
10
8.1
540
10.0(won by 1.7)
10
8.3
648
10.0(won by 1.5)
10
8.5
563
9.8(won by 1.1)
10
8.7
667
Generative AI
8.3
18
7.8
67
8.2
18
7.7
66
Conversational AI - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform integration - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics and Reporting - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
8.4
72
Not enough data
8.1
71
Not enough data
8.2
70
Not enough data
8.3
70
Not enough data
8.3
69
Customer Interaction Automation - AI Customer Support Agents
Not enough data
8.2
70
Not enough data
8.4
71
Not enough data
8.3
71
Not enough data
8.5
70
Automation
Not enough data
8.7
73
Not enough data
8.6
71
Not enough data
7.9
69
Autonomy
Not enough data
8.1
69
Not enough data
8.4
68
Not enough data
8.4
70
Not enough data
8.3
71
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
9.4
11
Not enough data
9.0
12
Not enough data
9.6
8
Not enough data
9.5
10
Not enough data
8.7
9
Not enough data
9.0
7
Not enough data
9.2
8
Not enough data
8.7
10
Workforce Management Platform Features
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
BoldDesk and Zendesk for Customer Service are categorized as Digital Customer Service Platforms, Shared Inbox, Conversational Support, Complaint Management, Social Customer Service, Live Chat, Help Desk, Customer Self-Service, and AI Customer Support Agents
Unique Categories
BoldDesk is categorized as Knowledge Base, Customer Communications Management, Contact Center Knowledge Base, and Multilingual Customer Support
Zendesk for Customer Service is categorized as AI Agents For Business Operations, Customer Service Automation, Workforce Management, Chatbots, Conversational Commerce Platforms, and Proactive Notification
Reviews
Reviewers' Company Size
BoldDesk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zendesk for Customer Service
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
20.7%
Computer Software
18.9%
Hospital & Health Care
5.4%
Non-Profit Organization Management
4.5%
Manufacturing
3.6%
Other
46.8%
Computer Software
14.2%
Information Technology and Services
12.7%
Financial Services
5.8%
Retail
5.0%
Consumer Services
4.4%
Other
57.9%
Discussions
BoldDesk has no discussions with answers
Is zendesk any good?
8 Comments
AM
For support teams, Zendesk Support is fantastic and will do everything you want it to do. Zendesk Support can not be easily adapted for use with other...Read more
Is there a free version of Zendesk?
7 Comments
AG
Zendesk Support Suite offers a free 14 - day trial.Read more
How is Zendesk Support Suite transforming the customer service experience in various industries?
6 Comments
OE
I am thrilled by how Zendesk Support Suite is transforming customer service across industries with its seamless omnichannel integration and AI-driven...Read more
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