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At a Glance
Market Segments
Small-Business (53.3% of reviews)
Mid-Market (45.7% of reviews)
Entry-Level Pricing
Free 10 Momentum plan agents
$19.00 1 user per month billed annually
BoldDesk
Star Rating
(112)4.5 out of 5
Market Segments
Small-Business (53.3% of reviews)
Pros & Cons
Entry-Level Pricing
Free 10 Momentum plan agents
Free Trial is available
Browse all 7 pricing plansZendesk for Customer Service
Star Rating
(6,660)4.3 out of 5
Market Segments
Mid-Market (45.7% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00 1 user per month billed annually
Free Trial is available
Browse all 7 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that while both Zendesk Support Suite and BoldDesk offer robust ticketing systems, BoldDesk excels with its intuitive ticket creation user experience, scoring 9.2 compared to Zendesk's 8.8. Reviewers mention that BoldDesk's interface is more user-friendly, making it easier for agents to manage tickets efficiently.
- Reviewers mention that BoldDesk outshines Zendesk in terms of quality of support, with a score of 9.2 versus Zendesk's 8.4. Users on G2 highlight BoldDesk's responsive customer service and helpful resources, which contribute to a more satisfying support experience.
- Users say that BoldDesk's automation features, particularly in response automation, are superior, scoring 8.8 compared to Zendesk's 8.4. Reviewers appreciate how BoldDesk streamlines repetitive tasks, allowing teams to focus on more complex issues.
- G2 users report that BoldDesk's live chat functionality is notably better, with a score of 9.5 against Zendesk's 8.7. Reviewers mention that BoldDesk's live chat is more reliable and integrates seamlessly with other communication channels, enhancing customer engagement.
- Users on G2 highlight that BoldDesk's analytics capabilities are more advanced, scoring 8.9 compared to Zendesk's 7.9. Reviewers mention that BoldDesk provides deeper insights into customer interactions, helping businesses make data-driven decisions.
- Reviewers mention that while both platforms offer customization options, BoldDesk's user, role, and access management features score higher at 9.0 compared to Zendesk's 8.3. Users appreciate the flexibility in managing user permissions, which is crucial for maintaining security and efficiency in support operations.
Pricing
Entry-Level Pricing
BoldDesk
BoldDesk® for Startups
Free
10 Momentum plan agents
Exclusive free program provides qualifying startups with 10 Momentum plan agents at no charge for the first year.
- Qualifying startups get free use of BoldDesk® for a period of 12 months
- 10 Agents at no charge
- All the features of the BoldDesk® "Momentum" plan
Zendesk for Customer Service
Support Only (Team)
$19.00
1 user per month billed annually
Integrated customer support
- Email & social media
- Web widget & mobile SDK
- Pre-defined business rules
Free Trial
BoldDesk
Free Trial is available
Zendesk for Customer Service
Free Trial is available
Ratings
Meets Requirements
8.6
83
8.6
5,118
Ease of Use
8.8
103
8.6
5,162
Ease of Setup
8.7
76
8.0
3,186
Ease of Admin
8.6
58
8.2
3,073
Quality of Support
9.2
81
8.4
4,796
Has the product been a good partner in doing business?
8.7
58
8.4
2,999
Product Direction (% positive)
9.4
80
8.0
4,771
Features by Category
Ticket and Case Management
9.2
70
8.8
2552
|
Verified
9.0
70
8.7
2567
|
Verified
8.7
68
8.5
2492
|
Verified
8.8
68
8.4
2337
|
Verified
8.4
69
8.2
1921
|
Verified
8.8
68
8.4
2398
|
Verified
8.9
68
8.6
2386
|
Verified
8.6
68
8.3
1853
|
Verified
Generative AI
7.9
54
7.6
384
8.0
55
7.6
385
Agentic AI - Help Desk
8.1
18
7.8
245
8.1
18
7.9
245
8.0
18
8.0
246
Communication Channels
9.0
69
8.5
2060
|
Verified
8.9
67
8.8
2310
|
Verified
8.1
50
8.4
1724
|
Verified
7.9
49
8.0
1428
|
Verified
Feature Not Available
8.0
1313
|
Verified
Platform
8.0
61
7.8
1387
|
Verified
8.5
66
8.0
1777
|
Verified
9.0
69
8.3
1947
|
Verified
8.7
63
8.2
1739
|
Verified
8.3
68
7.9
2339
|
Verified
8.5
68
8.0
2407
|
Verified
Administration
Feature Not Available
Not enough data
8.9
29
Not enough data
8.7
29
Not enough data
Knowledge Management
9.2
28
Not enough data
9.1
27
Not enough data
8.9
28
Not enough data
Compliance
8.9
28
Not enough data
9.0
27
Not enough data
9.3
26
Not enough data
8.8
27
Not enough data
Customer Support
9.1
28
Not enough data
9.2
28
Not enough data
Feature Not Available
Not enough data
Data Security
8.8
27
Not enough data
8.9
26
Not enough data
9.1
27
Not enough data
8.9
28
Not enough data
Administration
8.7
27
Not enough data
9.0
28
Not enough data
9.1
28
Not enough data
Generative AI
8.8
26
Not enough data
Channels
8.4
30
Not enough data
8.5
30
Not enough data
7.8
29
Not enough data
Design
8.6
29
Not enough data
8.3
30
Not enough data
8.7
29
Not enough data
8.8
30
Not enough data
8.6
29
Not enough data
Generative AI
8.1
25
Not enough data
8.3
25
Not enough data
Usability
Not enough data
8.3
667
Not enough data
8.3
663
Not enough data
8.4
632
Reporting
Not enough data
8.3
590
Not enough data
7.9
563
Not enough data
8.2
644
Generative AI
Not enough data
7.3
179
Not enough data
7.2
178
Knowledge Pages
8.5
33
Not enough data
8.7
33
Not enough data
8.6
33
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.5
33
Not enough data
Knowledge Dissemination
8.6
31
Not enough data
8.8
32
Not enough data
8.6
32
Not enough data
8.8
32
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.6
32
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Agentic AI - Knowledge Base
8.9
12
Not enough data
8.8
13
Not enough data
8.6
13
Not enough data
Responses
Not enough data
8.3
63
Not enough data
8.6
68
Not enough data
8.2
68
Automation - AI Agents
Not enough data
7.6
26
Not enough data
7.8
26
Not enough data
7.7
26
Not enough data
7.7
26
Not enough data
7.9
26
Platform
Not enough data
8.3
68
Not enough data
8.3
66
Not enough data
8.4
63
Autonomy - AI Agents
Not enough data
7.9
25
Not enough data
7.6
26
Not enough data
7.5
26
Not enough data
7.6
26
Generative AI
Not enough data
7.8
32
Not enough data
8.2
31
Responses
Not enough data
8.1
468
Not enough data
8.1
465
Not enough data
8.3
449
Not enough data
8.1
448
Not enough data
8.2
356
Platform
Not enough data
8.6
471
Not enough data
8.3
468
Not enough data
8.3
463
Not enough data
8.2
464
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.4
454
Generative AI
Not enough data
8.2
113
Not enough data
8.2
112
Conversational Platform
9.5
11
8.1
859
9.1
11
8.3
716
9.1
11
8.2
684
9.1
11
8.2
749
Support Automation
9.8
11
8.2
714
9.5
11
8.3
757
8.9
11
8.4
711
9.2
11
8.1
788
Generative AI
9.7
11
7.8
204
9.8
11
7.8
203
Messaging Channels
Not enough data
7.6
78
Not enough data
9.1
171
Not enough data
8.3
94
Not enough data
8.5
101
Administration
Not enough data
8.2
108
Not enough data
8.9
156
Not enough data
8.3
111
Not enough data
8.4
144
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channel
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Support
Not enough data
8.1
82
Not enough data
7.6
77
Not enough data
8.1
84
Automation
Not enough data
8.1
83
Not enough data
8.2
83
Not enough data
8.1
84
Artificial Intelligence
Not enough data
7.8
83
Not enough data
7.7
82
Not enough data
7.7
84
Generative AI
9.2
16
Feature Not Available
9.3
16
7.9
207
9.2
16
Feature Not Available
Communication
9.4
17
8.6
950
|
Verified
9.3
17
8.5
964
|
Verified
9.2
17
8.1
720
8.9
17
8.5
737
|
Verified
8.9
17
8.0
520
Internal Use
8.5
66
8.0
1777
|
Verified
8.8
17
8.5
849
|
Verified
8.8
17
8.1
650
9.2
17
8.5
898
9.4
17
8.6
824
|
Verified
9.2
17
8.3
848
|
Verified
Generative AI
8.6
28
Feature Not Available
Self-Service Experience
8.5
31
8.5
1499
8.5
31
8.5
1436
Feature Not Available
8.0
1024
8.5
30
7.7
648
8.8
30
8.0
780
Self-Service Platform
8.6
32
8.2
828
8.8
31
8.2
841
7.6
28
7.7
658
8.7
29
8.2
806
Agentic AI - Customer Self-Service
9.4
11
8.3
63
8.9
11
8.3
63
9.1
11
8.2
64
9.1
11
8.7
63
8.8
11
8.6
61
8.8
11
8.2
63
9.1
11
8.1
63
Generative AI
10.0(won by 2.6)
10
7.4
77
9.8(won by 2.3)
10
7.5
78
Process
9.8(won by 1.4)
10
8.4
564
9.7(won by 0.6)
10
9.1
741
9.8(won by 0.9)
10
8.9
689
Channels
9.8(won by 0.8)
10
9.0
740
9.3(won by 0.9)
10
8.4
586
9.5(won by 0.8)
10
8.7
563
9.7(won by 1.5)
10
8.2
485
9.8(won by 1.5)
10
8.3
421
Insight
9.7(won by 1.5)
10
8.2
539
10.0(won by 1.7)
10
8.3
648
10.0(won by 1.5)
10
8.5
562
9.8(won by 1.1)
10
8.7
666
Generative AI
8.3
18
7.8
67
8.2
18
7.7
66
Conversational AI - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform integration - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics and Reporting - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
8.4
70
Not enough data
8.2
71
Not enough data
8.3
71
Not enough data
8.3
69
Not enough data
8.3
70
Customer Interaction Automation - AI Customer Support Agents
Not enough data
8.2
70
Not enough data
8.4
70
Not enough data
8.4
70
Not enough data
8.5
70
Automation
Not enough data
8.6
70
Not enough data
8.6
71
Not enough data
8.0
70
Autonomy
Not enough data
8.2
70
Not enough data
8.4
69
Not enough data
8.4
70
Not enough data
8.3
71
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
9.4
8
Not enough data
9.2
8
Not enough data
9.5
7
Not enough data
9.8
8
Not enough data
9.0
8
Not enough data
8.7
5
Not enough data
9.2
8
Not enough data
8.5
8
Workforce Management Platform Features
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
BoldDesk and Zendesk for Customer Service are categorized as Live Chat, Shared Inbox, Digital Customer Service Platforms, Customer Self-Service, Social Customer Service, Conversational Support, Help Desk, and Complaint Management
Unique Categories
BoldDesk is categorized as Knowledge Base, Customer Communications Management, Contact Center Knowledge Base, and Multilingual Customer Support
Zendesk for Customer Service is categorized as Workforce Management, Conversational Commerce Platforms, Chatbots, AI Customer Support Agents, AI Agents For Business Operations, Customer Service Automation, and Proactive Notification
Reviews
Reviewers' Company Size
BoldDesk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zendesk for Customer Service
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
21.3%
Computer Software
19.4%
Hospital & Health Care
5.6%
Manufacturing
3.7%
Non-Profit Organization Management
3.7%
Other
46.3%
Computer Software
14.1%
Information Technology and Services
12.8%
Financial Services
5.8%
Retail
4.8%
Consumer Services
4.4%
Other
58.1%
Discussions
BoldDesk has no discussions with answers
Is zendesk any good?
8 Comments
AM
For support teams, Zendesk Support is fantastic and will do everything you want it to do. Zendesk Support can not be easily adapted for use with other...Read more
Is there a free version of Zendesk?
7 Comments
AG
Zendesk Support Suite offers a free 14 - day trial.Read more
What is Zendesk Support Suite?
4 Comments
VC
Zendesk Suite is the collection of Zendesk products and capabilities that provide you with the tools you need to create a complete omnichannel support...Read more
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