Introducing G2.ai, the future of software buying.Try now
Compare BoldDesk and Jira Service Management 
Featured Products
Sponsored
You’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.
ManageEngine ServiceDesk Plus
Visit Website
Sponsored
You’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.
ServiceNow IT Service Management
Visit Website
Sponsored
You’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.
Microsoft 365 for Jira - Outlook Email, Teams, Calendar
Visit Website
At a Glance
Market Segments
Small-Business (53.3% of reviews)
Mid-Market (42.9% of reviews)
Entry-Level Pricing
Free 10 Momentum plan agents
0/agent/month
BoldDesk
Star Rating
(112)4.5 out of 5
Market Segments
Small-Business (53.3% of reviews)
Pros & Cons
Entry-Level Pricing
Free 10 Momentum plan agents
Free Trial is available
Browse all 7 pricing plansJira Service Management
Star Rating
(955)4.3 out of 5
Market Segments
Mid-Market (42.9% of reviews)
Pros & Cons
Entry-Level Pricing
0/agent/month
Free Trial is available
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that while both Jira Service Management and BoldDesk offer robust ticket creation experiences, BoldDesk shines with a score of 9.2 compared to Jira's 8.9. Reviewers mention that BoldDesk's interface is more intuitive, making it easier for users to submit tickets quickly.
- Reviewers mention that BoldDesk excels in quality of support, scoring 9.2 against Jira's 8.3. Users on G2 highlight BoldDesk's responsive customer service and helpful resources, which contribute to a more satisfying support experience.
- Users say that BoldDesk's ease of use is a significant advantage, with a score of 8.9 compared to Jira's 8.2. Reviewers mention that BoldDesk's user-friendly design and straightforward navigation make it accessible for teams of all sizes, particularly small businesses.
- G2 users report that both products have strong workflow capabilities, but Jira Service Management edges out with a score of 8.9 versus BoldDesk's 8.7. Reviewers highlight Jira's advanced automation features, which allow for more complex workflows tailored to specific business needs.
- Users on G2 mention that while both platforms offer customization options, BoldDesk scores slightly higher at 8.5 compared to Jira's 8.4. Reviewers appreciate BoldDesk's flexibility in adapting the software to fit their unique processes without extensive technical knowledge.
- Reviewers mention that both products provide solid reporting features, but Jira Service Management has a slight edge with a score of 8.5 compared to BoldDesk's 8.3. Users report that Jira's reporting capabilities allow for deeper insights into ticket trends and team performance, which is crucial for mid-market organizations.
Pricing
Entry-Level Pricing
BoldDesk
BoldDesk® for Startups
Free
10 Momentum plan agents
Exclusive free program provides qualifying startups with 10 Momentum plan agents at no charge for the first year.
- Qualifying startups get free use of BoldDesk® for a period of 12 months
- 10 Agents at no charge
- All the features of the BoldDesk® "Momentum" plan
Jira Service Management
Free
0
/agent/month
For small teams starting with a service desk. Up to 3 agents for free.
Free Trial
BoldDesk
Free Trial is available
Jira Service Management
Free Trial is available
Ratings
Meets Requirements
8.6
83
8.7
844
Ease of Use
8.8
103
8.2
851
Ease of Setup
8.7
76
8.0
459
Ease of Admin
8.6
58
8.0
363
Quality of Support
9.2
81
8.4
728
Has the product been a good partner in doing business?
8.7
58
8.7
340
Product Direction (% positive)
9.4
80
8.7
813
Features by Category
Ticket and Case Management
9.2
70
9.0
82
9.0
70
9.0
80
8.7
68
8.9
81
8.8
68
8.9
79
8.4
69
8.8
78
8.8
68
8.8
80
8.9
68
9.2
79
8.6
68
8.5
77
Generative AI
7.9
54
7.9
54
8.0
55
7.9
53
Agentic AI - Help Desk
8.1
18
8.3
41
8.1
18
8.5
40
8.0
18
8.3
40
Communication Channels
9.0
69
8.9
80
8.9
67
8.9
80
8.1
50
8.3
73
7.9
49
8.1
71
Feature Not Available
7.9
68
Platform
8.0
61
8.1
83
8.5
66
8.4
85
9.0
69
8.8
86
8.7
63
8.8
83
8.3
68
8.7
83
8.5
68
8.7
80
Administration
Not enough data
8.9
165
|
Verified
Not enough data
8.5
159
|
Verified
Not enough data
8.9
171
|
Verified
Service Desk
Not enough data
8.9
177
|
Verified
Not enough data
8.8
177
|
Verified
Not enough data
8.8
176
|
Verified
Management
Not enough data
9.0
153
|
Verified
Not enough data
8.9
147
|
Verified
Not enough data
8.7
148
|
Verified
Not enough data
8.6
144
|
Verified
Not enough data
8.6
139
|
Verified
Functionality
Not enough data
9.2
159
|
Verified
Not enough data
8.8
149
Not enough data
8.7
154
|
Verified
Not enough data
8.9
152
|
Verified
Agentic AI - IT Service Management (ITSM) Tools
Not enough data
8.3
80
Not enough data
8.5
79
Not enough data
8.3
80
Not enough data
8.3
79
Not enough data
8.3
80
Not enough data
8.1
80
Not enough data
8.3
81
Administration
Feature Not Available
Not enough data
8.9
29
Not enough data
8.7
29
Not enough data
Knowledge Management
9.2
28
Not enough data
9.1
27
Not enough data
8.9
28
Not enough data
Compliance
8.9
28
Not enough data
9.0
27
Not enough data
9.3
26
Not enough data
8.8
27
Not enough data
Customer Support
9.1
28
Not enough data
9.2
28
Not enough data
Feature Not Available
Not enough data
Data Security
8.8
27
Not enough data
8.9
26
Not enough data
9.1
27
Not enough data
8.9
28
Not enough data
Administration
8.7
27
Not enough data
9.0
28
Not enough data
9.1
28
Not enough data
Generative AI
8.8
26
Not enough data
Channels
8.4
30
Not enough data
8.5
30
Not enough data
7.8
29
Not enough data
Design
8.6
29
Not enough data
8.3
30
Not enough data
8.7
29
Not enough data
8.8
30
Not enough data
8.6
29
Not enough data
Generative AI
8.1
25
Not enough data
8.3
25
Not enough data
Usability
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reporting
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Knowledge Pages
8.5
33
Not enough data
8.7
33
Not enough data
8.6
33
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.5
33
Not enough data
Knowledge Dissemination
8.6
31
Not enough data
8.8
32
Not enough data
8.6
32
Not enough data
8.8
32
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.6
32
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Agentic AI - Knowledge Base
8.9
12
Not enough data
8.8
13
Not enough data
8.6
13
Not enough data
Monitoring
Not enough data
8.9
145
|
Verified
Not enough data
9.0
149
|
Verified
Not enough data
9.1
146
|
Verified
Not enough data
8.5
69
Management Tools
Not enough data
9.1
149
|
Verified
Not enough data
9.0
148
|
Verified
Not enough data
9.0
135
|
Verified
Generative AI
Not enough data
8.0
76
Not enough data
8.3
74
Agentic AI - Incident Management
Not enough data
8.3
60
Not enough data
8.4
60
Not enough data
8.5
59
Not enough data
8.6
60
Not enough data
8.6
60
Not enough data
8.6
60
Not enough data
8.5
60
Conversational Platform
9.5
11
Not enough data
9.1
11
Not enough data
9.1
11
Not enough data
9.1
11
Not enough data
Support Automation
9.8
11
Not enough data
9.5
11
Not enough data
8.9
11
Not enough data
9.2
11
Not enough data
Generative AI
9.7
11
Not enough data
9.8
11
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channel
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
9.2
16
Not enough data
9.3
16
Not enough data
9.2
16
Not enough data
Communication
9.4
17
Not enough data
9.3
17
Not enough data
9.2
17
Not enough data
8.9
17
Not enough data
8.9
17
Not enough data
Internal Use
8.5
66
8.4
85
8.8
17
Not enough data
8.8
17
Not enough data
9.2
17
Not enough data
9.4
17
Not enough data
9.2
17
Not enough data
Generative AI
8.6
28
Not enough data
Self-Service Experience
8.5
31
Not enough data
8.5
31
Not enough data
Feature Not Available
Not enough data
8.5
30
Not enough data
8.8
30
Not enough data
Self-Service Platform
8.6
32
Not enough data
8.8
31
Not enough data
7.6
28
Not enough data
8.7
29
Not enough data
Agentic AI - Customer Self-Service
9.4
11
Not enough data
8.9
11
Not enough data
9.1
11
Not enough data
9.1
11
Not enough data
8.8
11
Not enough data
8.8
11
Not enough data
9.1
11
Not enough data
Generative AI
10.0(won by default)
10
Not enough data
9.8(won by default)
10
Not enough data
Process
9.8(won by default)
10
Not enough data
9.7(won by default)
10
Not enough data
9.8(won by default)
10
Not enough data
Channels
9.8(won by default)
10
Not enough data
9.3(won by default)
10
Not enough data
9.5(won by default)
10
Not enough data
9.7(won by default)
10
Not enough data
9.8(won by default)
10
Not enough data
Insight
9.7(won by default)
10
Not enough data
10.0(won by default)
10
Not enough data
10.0(won by default)
10
Not enough data
9.8(won by default)
10
Not enough data
Generative AI
8.3
18
Not enough data
8.2
18
Not enough data
Generative AI
Not enough data
8.3
25
Agentic AI - IT Alerting
Not enough data
8.4
24
Not enough data
8.7
24
Not enough data
9.0
24
Not enough data
8.5
24
Not enough data
8.5
24
Not enough data
8.7
24
Not enough data
8.7
24
Incident Management
Not enough data
8.7
305
Not enough data
8.8
314
Not enough data
8.8
324
Not enough data
8.4
279
Not enough data
8.5
275
Reporting
Not enough data
8.5
308
Not enough data
8.4
301
Not enough data
8.2
231
Access & Usability
Not enough data
8.1
227
Not enough data
8.6
275
Not enough data
8.5
236
Not enough data
8.4
231
Agentic AI - Service Desk
Not enough data
8.2
74
Not enough data
8.2
74
Not enough data
8.2
71
Not enough data
8.5
74
Not enough data
8.2
73
Not enough data
8.4
74
Not enough data
8.5
74
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
BoldDesk and Jira Service Management are categorized as Help Desk
Unique Categories
Jira Service Management is categorized as IT Service Management (ITSM) Tools, Incident Management, Service Desk, and IT Alerting
Reviews
Reviewers' Company Size
BoldDesk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Jira Service Management
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
21.3%
Computer Software
19.4%
Hospital & Health Care
5.6%
Manufacturing
3.7%
Non-Profit Organization Management
3.7%
Other
46.3%
Information Technology and Services
31.1%
Computer Software
16.1%
Financial Services
4.8%
Internet
4.5%
Telecommunications
3.2%
Other
40.3%
Alternatives
Discussions
BoldDesk has no discussions with answers
Is Jira a service management tool?
2 Comments
MH
Jira is an extremely convenient platform, but not without flaws in my opinion. In any case, if you do not use extensions that improve your jira experience in...Read more
Do I need to have the same number of JIRA Software and JIRA Service Desk licenses?
1 Comment
SH
Under the new model released last year, you only need to purchase Agent licences. Agents are people that typically man the service desk and own the Service...Read more
How does the licensing system work?
1 Comment
DW
Licenses are based on your agents or internal users. In the user admin area, you can change the designation in case a customer got marked as a user by...Read more
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
