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Compare BoldDesk and Help Scout 
Featured Products
At a Glance
Market Segments
Small-Business (53.3% of reviews)
Small-Business (62.3% of reviews)
Entry-Level Pricing
Free 10 Momentum plan agents
$0.00 5 Users Per Month
BoldDesk
Star Rating
(113)4.5 out of 5
Market Segments
Small-Business (53.3% of reviews)
Pros & Cons
Entry-Level Pricing
Free 10 Momentum plan agents
Free Trial is available
Browse all 7 pricing plansHelp Scout
Star Rating
(418)4.4 out of 5
Market Segments
Small-Business (62.3% of reviews)
Pros & Cons
Entry-Level Pricing
$0.00 5 Users Per Month
Free Trial is available
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Help Scout excels in user experience, particularly with its intuitive interface and shared inbox feature, which allows teams to collaborate effectively on customer queries. Users appreciate how it helps them quickly identify old data, making it a valuable tool for customer support.
- Users say BoldDesk stands out for its customization options and user-friendly design. Reviewers highlight its intuitive nature and seamless integration with other solutions, making it a strong contender for businesses looking for flexibility in their helpdesk software.
- According to verified reviews, Help Scout has a higher overall satisfaction score, reflecting its strong performance in areas like ease of setup and quality of support. Users have noted that the onboarding process is straightforward, which helps teams get up and running quickly.
- Reviewers mention that BoldDesk offers competitive pricing and responsive customer support, often using engaging methods like GIFs to enhance understanding. This approach has been well-received, especially among small businesses looking for cost-effective solutions.
- G2 reviewers highlight Help Scout's robust knowledge base, which users find helpful for resolving customer issues efficiently. The availability of resources allows teams to provide timely support, enhancing overall customer satisfaction.
- Users report that while BoldDesk has strong features like intelligent routing and proactive engagement, it sometimes lacks the depth of Help Scout's functionalities, particularly in multi-channel coverage and ticket management, which can be crucial for larger teams.
Pricing
Entry-Level Pricing
BoldDesk
BoldDesk® for Startups
Free
10 Momentum plan agents
Exclusive free program provides qualifying startups with 10 Momentum plan agents at no charge for the first year.
- Qualifying startups get free use of BoldDesk® for a period of 12 months
- 10 Agents at no charge
- All the features of the BoldDesk® "Momentum" plan
Help Scout
Free
$0.00
5 Users Per Month
Limited to 100 contacts per month and 5 users.
- Up to 5 users
- 1 Inbox
- 10 Saved replies
Free Trial
BoldDesk
Free Trial is available
Help Scout
Free Trial is available
Ratings
Meets Requirements
8.6
83
8.7
316
Ease of Use
8.8
104
9.2
320
Ease of Setup
8.7
76
9.2
164
Ease of Admin
8.6
58
9.1
163
Quality of Support
9.2
81
9.1
290
Has the product been a good partner in doing business?
8.7
58
9.1
156
Product Direction (% positive)
9.4
80
8.2
304
Features by Category
Ticket and Case Management
9.2
70
9.2
175
|
Verified
9.0
70
9.2
174
|
Verified
8.7
68
8.6
189
|
Verified
8.8
68
8.6
164
8.4
69
Feature Not Available
8.8
68
8.6
177
|
Verified
8.9
68
8.9
176
|
Verified
8.6
68
8.2
99
Generative AI
7.9
54
5.2
7
8.0
55
6.1
6
Agentic AI - Help Desk
8.1
18
Not enough data
8.1
18
Not enough data
8.0
18
Not enough data
Communication Channels
9.0
69
Feature Not Available
8.9
67
9.2
167
|
Verified
8.1
50
7.7
101
|
Verified
7.9
49
7.7
61
Feature Not Available
6.8
28
|
Verified
Platform
8.0
61
7.5
39
8.5
66
7.7
90
|
Verified
9.0
69
8.6
104
|
Verified
8.7
63
8.5
78
|
Verified
8.3
68
8.1
144
|
Verified
8.5
68
8.2
151
|
Verified
Administration
Feature Not Available
Not enough data
8.9
29
Not enough data
8.7
29
Not enough data
Knowledge Management
9.2
28
Not enough data
9.1
27
Not enough data
8.9
28
Not enough data
Compliance
8.9
28
Not enough data
9.0
27
Not enough data
9.3
26
Not enough data
8.8
27
Not enough data
Customer Support
9.1
28
Not enough data
9.2
28
Not enough data
Feature Not Available
Not enough data
Data Security
8.8
27
Not enough data
8.9
26
Not enough data
9.1
27
Not enough data
8.9
28
Not enough data
Administration
8.7
27
Not enough data
9.0
28
Not enough data
9.1
28
Not enough data
Generative AI
8.8
26
Not enough data
Channels
8.4
30
9.7
10
8.5
30
8.6
7
7.8
29
8.1
6
Design
8.6
29
7.7
8
8.3
30
8.8
7
8.7
29
8.5
11
8.8
30
9.1
11
8.6
29
9.3
10
Generative AI
8.1
25
Not enough data
8.3
25
Not enough data
Usability
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reporting
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Knowledge Pages
8.5
33
Not enough data
8.7
33
Not enough data
8.6
33
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.5
33
Not enough data
Knowledge Dissemination
8.6
31
Not enough data
8.8
32
Not enough data
8.6
32
Not enough data
8.8
32
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.6
32
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Agentic AI - Knowledge Base
8.9
12
Not enough data
8.8
13
Not enough data
8.6
13
Not enough data
Conversational Platform
9.5
11
8.3
57
9.1
11
8.5
31
9.1
11
8.7
33
9.1
11
8.4
36
Support Automation
9.8
11
8.4
36
9.5
11
8.8
42
8.9
11
8.4
34
9.2
11
9.0
36
Generative AI
9.7
11
Not enough data
9.8
11
Not enough data
Sorting & Filtering
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integrations
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Time Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Email Management
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channel
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
9.2
16
Not enough data
9.3
16
Not enough data
9.2
16
Not enough data
Communication
9.4
17
9.0
29
|
Verified
9.3
17
8.9
30
|
Verified
9.2
17
Feature Not Available
8.9
17
8.2
22
|
Verified
8.9
17
Feature Not Available
Internal Use
8.5
66
7.7
90
|
Verified
8.8
17
8.7
29
|
Verified
8.8
17
7.9
18
|
Verified
9.2
17
9.0
32
|
Verified
9.4
17
9.5
30
|
Verified
9.2
17
8.4
30
|
Verified
Generative AI
8.6
28
Not enough data
Self-Service Experience
8.5
31
8.7
107
8.5
31
8.3
103
Feature Not Available
Feature Not Available
8.5
30
8.3
26
8.8
30
8.5
29
Self-Service Platform
8.6
32
8.8
28
8.8
31
8.7
31
7.6
28
Feature Not Available
8.7
29
8.7
29
Agentic AI - Customer Self-Service
9.4
11
Not enough data
8.9
11
Not enough data
9.1
11
Not enough data
9.1
11
Not enough data
8.8
11
Not enough data
8.8
11
Not enough data
9.1
11
Not enough data
Generative AI
10.0(won by default)
10
Not enough data
9.8(won by default)
10
Not enough data
Process
9.8(won by default)
10
Not enough data
9.7(won by default)
10
Not enough data
9.8(won by default)
10
Not enough data
Channels
9.8(won by default)
10
Not enough data
9.3(won by default)
10
Not enough data
9.5(won by default)
10
Not enough data
9.7(won by default)
10
Not enough data
9.8(won by default)
10
Not enough data
Insight
9.7(won by default)
10
Not enough data
10.0(won by default)
10
Not enough data
10.0(won by default)
10
Not enough data
9.8(won by default)
10
Not enough data
Generative AI
8.3
18
Not enough data
8.2
18
Not enough data
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
BoldDesk and Help Scout are categorized as Digital Customer Service Platforms, Shared Inbox, Conversational Support, Customer Communications Management, Live Chat, Help Desk, and Customer Self-Service
Unique Categories
BoldDesk is categorized as Knowledge Base, Complaint Management, Contact Center Knowledge Base, Social Customer Service, AI Customer Support Agents, and Multilingual Customer Support
Help Scout is categorized as Email Management
Reviews
Reviewers' Company Size
BoldDesk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Help Scout
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
21.1%
Computer Software
19.3%
Hospital & Health Care
5.5%
Non-Profit Organization Management
4.6%
Manufacturing
3.7%
Other
45.9%
Computer Software
20.4%
Information Technology and Services
9.8%
Internet
7.6%
Marketing and Advertising
4.4%
Retail
4.2%
Other
53.6%
Alternatives
Discussions
BoldDesk has no discussions with answers
Why sometimes the messages are not merged by themself?
2 Comments
AG
Hey Oliver,
I'm Anthony. A member of Help Scout's support team.
If you still have questions about messages within Help Scout, please reach out and I'd...Read more
What should I look for in a ticketing system?
2 Comments
AG
Help Scout recently announced a new integration with messenger, which is great news for their users. However, I find it disappointing that this integration...Read more
Do you have a mobile app?
1 Comment
BD
Yes, search "Help Scout" in your device's application store. Read more
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