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At a Glance
Market Segments
Small-Business (53.3% of reviews)
Small-Business (48.4% of reviews)
Entry-Level Pricing
Free 10 Momentum plan agents
$15.00 Per Month
BoldDesk
Star Rating
(112)4.5 out of 5
Market Segments
Small-Business (53.3% of reviews)
Pros & Cons
Entry-Level Pricing
Free 10 Momentum plan agents
Free Trial is available
Browse all 7 pricing plansFreshdesk
Star Rating
(3,609)4.4 out of 5
Market Segments
Small-Business (48.4% of reviews)
Pros & Cons
Entry-Level Pricing
$15.00 Per Month
Free Trial is available
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Freshdesk offers a robust email support system with a score of 9.2, while BoldDesk excels in social integration with a score of 9.3, making it a better choice for businesses that prioritize social media engagement.
- Reviewers mention that BoldDesk's live chat feature is highly rated at 9.5, compared to Freshdesk's 8.8, indicating that BoldDesk may provide a more responsive and effective live chat experience for customer support.
- G2 users highlight that BoldDesk's quality of support is rated at 9.2, significantly higher than Freshdesk's 8.7, suggesting that users may find BoldDesk's customer service more reliable and helpful.
- Users on G2 report that BoldDesk's ticket collaboration feature scores 9.0, while Freshdesk's is slightly lower at 8.7, indicating that BoldDesk may facilitate better teamwork and communication among support agents.
- Reviewers mention that Freshdesk's ticket creation user experience is rated at 8.9, which is commendable, but BoldDesk surpasses it with a score of 9.2, suggesting a more intuitive and user-friendly ticketing process.
- Users say that BoldDesk shines in automation features, scoring 8.8 compared to Freshdesk's 8.6, which may lead to more efficient workflows and reduced manual effort in managing customer inquiries.
Pricing
Entry-Level Pricing
BoldDesk
BoldDesk® for Startups
Free
10 Momentum plan agents
Exclusive free program provides qualifying startups with 10 Momentum plan agents at no charge for the first year.
- Qualifying startups get free use of BoldDesk® for a period of 12 months
- 10 Agents at no charge
- All the features of the BoldDesk® "Momentum" plan
Freshdesk
Growth
$15.00
Per Month
Everything in FREE plus
- Automations
- SLA & Business Hour
- Agent Collision
Free Trial
BoldDesk
Free Trial is available
Freshdesk
Free Trial is available
Ratings
Meets Requirements
8.6
83
8.6
3,175
Ease of Use
8.8
103
8.8
3,197
Ease of Setup
8.7
76
8.6
2,258
Ease of Admin
8.6
58
8.7
2,152
Quality of Support
9.2
81
8.7
3,074
Has the product been a good partner in doing business?
8.7
58
8.8
2,077
Product Direction (% positive)
9.4
80
8.8
3,150
Features by Category
Ticket and Case Management
9.2
70
8.9
2218
|
Verified
9.0
70
8.8
2226
|
Verified
8.7
68
8.5
2139
|
Verified
8.8
68
8.5
2033
|
Verified
8.4
69
8.3
1797
|
Verified
8.8
68
8.5
2085
|
Verified
8.9
68
8.7
2007
|
Verified
8.6
68
8.2
1371
|
Verified
Generative AI
7.9
54
7.3
330
8.0
55
7.4
327
Agentic AI - Help Desk
8.1
18
7.1
59
8.1
18
6.9
59
8.0
18
7.2
57
Communication Channels
9.0
69
8.6
1920
|
Verified
8.9
67
8.9
2068
|
Verified
8.1
50
8.4
1312
|
Verified
7.9
49
8.0
1193
|
Verified
Feature Not Available
7.9
940
|
Verified
Platform
8.0
61
8.0
1156
|
Verified
8.5
66
8.1
1663
|
Verified
9.0
69
8.6
1546
|
Verified
8.7
63
8.2
1140
|
Verified
8.3
68
8.0
1861
|
Verified
8.5
68
8.3
1960
|
Verified
Administration
Feature Not Available
Not enough data
8.9
29
Not enough data
8.7
29
Not enough data
Knowledge Management
9.2
28
Not enough data
9.1
27
Not enough data
8.9
28
Not enough data
Compliance
8.9
28
Not enough data
9.0
27
Not enough data
9.3
26
Not enough data
8.8
27
Not enough data
Customer Support
9.1
28
Not enough data
9.2
28
Not enough data
Feature Not Available
Not enough data
Data Security
8.8
27
Not enough data
8.9
26
Not enough data
9.1
27
Not enough data
8.9
28
Not enough data
Administration
8.7
27
Not enough data
9.0
28
Not enough data
9.1
28
Not enough data
Generative AI
8.8
26
Not enough data
Channels
8.4
30
8.3
353
8.5
30
7.9
333
7.8
29
7.5
324
Design
8.6
29
8.2
331
8.3
30
7.8
336
8.7
29
8.2
356
8.8
30
8.3
342
8.6
29
8.4
332
Generative AI
8.1
25
7.7
266
8.3
25
7.7
266
Usability
Not enough data
8.7
265
Not enough data
8.7
261
Not enough data
8.7
254
Reporting
Not enough data
8.6
249
Not enough data
8.5
245
Not enough data
8.6
257
Generative AI
Not enough data
7.5
182
Not enough data
7.6
182
Knowledge Pages
8.5
33
Not enough data
8.7
33
Not enough data
8.6
33
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.5
33
Not enough data
Knowledge Dissemination
8.6
31
Not enough data
8.8
32
Not enough data
8.6
32
Not enough data
8.8
32
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.6
32
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Agentic AI - Knowledge Base
8.9
12
Not enough data
8.8
13
Not enough data
8.6
13
Not enough data
Conversational Platform
9.5
11
8.3
434
9.1
11
8.3
380
9.1
11
8.3
372
9.1
11
8.4
308
Support Automation
9.8
11
8.4
389
9.5
11
8.4
410
8.9
11
8.2
373
9.2
11
8.2
314
Generative AI
9.7
11
7.4
209
9.8
11
7.4
206
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channel
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
9.2
16
7.9
118
9.3
16
7.9
117
9.2
16
7.6
116
Communication
9.4
17
8.8
584
|
Verified
9.3
17
8.7
601
|
Verified
9.2
17
8.7
495
|
Verified
8.9
17
8.5
199
8.9
17
8.2
202
Internal Use
8.5
66
8.1
1663
|
Verified
8.8
17
8.6
204
8.8
17
8.1
186
9.2
17
8.8
560
|
Verified
9.4
17
8.8
520
|
Verified
9.2
17
8.6
549
|
Verified
Generative AI
8.6
28
7.9
144
Self-Service Experience
8.5
31
8.7
960
8.5
31
8.6
913
Feature Not Available
8.3
687
8.5
30
8.2
241
8.8
30
8.4
258
Self-Service Platform
8.6
32
8.5
254
8.8
31
8.6
261
7.6
28
8.0
221
8.7
29
8.5
237
Agentic AI - Customer Self-Service
9.4
11
7.9
20
8.9
11
7.7
17
9.1
11
7.9
18
9.1
11
7.6
19
8.8
11
7.7
20
8.8
11
7.5
19
9.1
11
7.8
19
Generative AI
10.0(won by 1.8)
10
8.2
81
9.8(won by 1.7)
10
8.1
81
Process
9.8(won by 1.2)
10
8.6
164
9.7(won by 0.4)
10
9.3
484
9.8(won by 1.2)
10
8.6
375
Channels
9.8(won by 0.6)
10
9.2
480
9.3(won by 0.6)
10
8.7
420
9.5(won by 0.7)
10
8.8
381
9.7(won by 1.2)
10
8.5
341
9.8(won by 1.6)
10
8.2
55
Insight
9.7(won by 1.1)
10
8.6
383
10.0(won by 1.3)
10
8.7
171
10.0(won by 1.4)
10
8.6
374
9.8(won by 0.7)
10
9.1
447
Generative AI
8.3
18
7.7
87
8.2
18
7.7
86
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
9.0
12
Not enough data
8.8
11
Not enough data
8.3
12
Not enough data
8.8
12
Not enough data
8.2
13
Customer Interaction Automation - AI Customer Support Agents
Not enough data
8.2
12
Not enough data
8.7
14
Not enough data
8.7
13
Not enough data
8.7
14
Automation
Not enough data
9.0
12
Not enough data
8.8
13
Not enough data
8.9
12
Autonomy
Not enough data
7.2
12
Not enough data
8.6
11
Not enough data
8.6
13
Not enough data
8.3
13
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
BoldDesk and Freshdesk are categorized as Live Chat, Shared Inbox, Digital Customer Service Platforms, Customer Communications Management, Customer Self-Service, Social Customer Service, Conversational Support, Help Desk, and Complaint Management
Unique Categories
BoldDesk is categorized as Knowledge Base, Contact Center Knowledge Base, and Multilingual Customer Support
Freshdesk is categorized as AI Customer Support Agents
Reviews
Reviewers' Company Size
BoldDesk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Freshdesk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
21.3%
Computer Software
19.4%
Hospital & Health Care
5.6%
Manufacturing
3.7%
Non-Profit Organization Management
3.7%
Other
46.3%
Information Technology and Services
17.1%
Computer Software
12.9%
Internet
4.2%
Financial Services
4.1%
Education Management
3.7%
Other
58.0%
Alternatives
Discussions
BoldDesk has no discussions with answers
What is Freshdesk used for?
4 Comments
TB
Freshdesk is a customer support software used to manage and streamline customer service operations. It helps businesses handle customer inquiries, track...Read more
What is the use of freshdesk?
3 Comments
AB
Freshdesk is a Customer communication portal that will assist you in managing customer queries in various formats in a centralised space with transparency in...Read more
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