Compare BoldDesk and Freshdesk 
Featured Products
At a Glance
Market Segments
Small-Business (56.3% of reviews)
Small-Business (48.7% of reviews)
Entry-Level Pricing
Starting at $99.00 5 Agents
$19.00 1 User per month billed annually Per Month
BoldDesk
Star Rating
(121)4.5 out of 5
Market Segments
Small-Business (56.3% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $99.00 5 Agents
Free Trial is available
Browse all 5 pricing plansFreshdesk
Star Rating
(3,724)4.4 out of 5
Market Segments
Small-Business (48.7% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00 1 User per month billed annually Per Month
Free Trial is available
Browse all 6 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Freshdesk excels in providing a structured and efficient ticket management system, with automation features that significantly reduce manual work for customer support teams. Users appreciate the platform's ability to centralize communication and adapt workflows to their specific needs.
- Users say that BoldDesk offers a highly intuitive interface, making it easy for new users to navigate and utilize the platform effectively. Reviewers highlight the customization options available, which allow teams to tailor the system to their unique requirements, enhancing their overall experience.
- According to verified reviews, Freshdesk's implementation process is praised for its quick onboarding, with many users noting that agents can start handling tickets efficiently without extensive training. This ease of use is a significant advantage for teams looking to minimize downtime during the transition.
- Reviewers mention that BoldDesk stands out for its competitive pricing, making it an attractive option for small businesses. Users appreciate the value it provides, especially given its robust feature set, which rivals more expensive alternatives in the market.
- G2 reviewers highlight that Freshdesk's clean interface and easy navigation contribute to a less stressful daily support experience, particularly when managing multiple customer queries. Features like SLA management and a comprehensive knowledge base are frequently cited as beneficial for support teams.
- Users report that while BoldDesk's customer support is consistently fast and helpful, with some even mentioning the use of gifs for clarity, Freshdesk's support quality is also highly rated, indicating that both platforms prioritize user assistance effectively.
Pricing
Entry-Level Pricing
BoldDesk
One Plan. All Features You Need
Starting at $99.00
5 Agents
BoldDesk offers simple agent-based pricing with all features included.
5 agents – $99/month
10 agents – $199/month
25 agents – $349/month
50 agents – $499/month
75 agents – $749/month
100 agents – $999/month
The complete AI-first support platform — ticketing, live chat, omnichannel messaging, knowledge base, automation, reporting, and integrations — all included in one simple plan.
- Ticketing System
- Email Ticketing
- Workflow automation
Freshdesk
Freshdesk Email and Ticketing (Growth)
$19.00
1 User per month billed annually Per Month
Omnichannel engagement, AI agents, and robust ticketing across web, SMS, messaging and email
- Automations
- Help Desk and Ticketing: Ticketing, Shared inbox, Threads and tasks, Customer portal
- Analytics: OOB analytics and standard reports
Free Trial
BoldDesk
Free Trial is available
Freshdesk
Free Trial is available
Ratings
Meets Requirements
8.6
87
8.6
3,262
Ease of Use
8.8
109
8.9
3,284
Ease of Setup
8.7
80
8.6
2,340
Ease of Admin
8.6
58
8.7
2,197
Quality of Support
9.2
85
8.7
3,159
Has the product been a good partner in doing business?
8.7
58
8.8
2,120
Product Direction (% positive)
9.4
84
8.8
3,233
Features by Category
Ticket and Case Management
9.2
71
8.9
2240
|
Verified
8.9
71
8.8
2256
|
Verified
8.7
70
8.5
2180
|
Verified
8.8
69
8.5
2058
|
Verified
8.4
69
8.3
1805
|
Verified
8.8
68
8.5
2087
|
Verified
8.9
68
8.7
2018
|
Verified
8.6
68
8.3
1370
|
Verified
Generative AI
7.9
54
7.3
327
8.0
55
7.4
322
Agentic AI - Help Desk
8.1
18
7.1
57
8.1
18
6.8
56
8.0
18
7.2
56
Communication Channels
9.0
69
8.6
1922
|
Verified
8.9
67
8.9
2085
|
Verified
8.1
50
8.4
1311
|
Verified
7.9
49
8.0
1187
|
Verified
Feature Not Available
7.9
932
|
Verified
Platform
8.0
61
8.1
1155
|
Verified
8.5
66
8.1
1657
|
Verified
8.9
71
8.6
1546
|
Verified
8.5
65
8.3
1150
|
Verified
8.2
69
8.0
1873
|
Verified
8.5
68
8.3
1960
|
Verified
Administration
Feature Not Available
Not enough data
8.9
29
Not enough data
8.7
29
Not enough data
Knowledge Management
9.2
28
Not enough data
9.1
27
Not enough data
8.9
28
Not enough data
Compliance
8.9
28
Not enough data
9.0
27
Not enough data
9.3
26
Not enough data
8.8
27
Not enough data
Customer Support
9.1
28
Not enough data
9.2
28
Not enough data
Feature Not Available
Not enough data
Data Security
8.8
27
Not enough data
8.9
26
Not enough data
9.1
27
Not enough data
8.9
28
Not enough data
Administration
8.7
27
Not enough data
9.0
28
Not enough data
9.1
28
Not enough data
Generative AI
8.8
26
Not enough data
Channels
8.4
30
8.4
357
8.5
30
8.0
333
7.8
29
7.5
322
Design
8.6
29
8.2
330
8.3
30
7.8
334
8.7
29
8.3
354
8.8
30
8.3
343
8.6
29
8.4
331
Generative AI
8.1
25
7.7
262
8.3
25
7.7
262
Usability
Not enough data
8.7
263
Not enough data
8.7
259
Not enough data
8.8
251
Reporting
Not enough data
8.6
245
Not enough data
8.5
241
Not enough data
8.6
253
Generative AI
Not enough data
7.5
178
Not enough data
7.5
178
Knowledge Pages
8.5
33
Not enough data
8.7
33
Not enough data
8.6
33
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.5
33
Not enough data
Knowledge Dissemination
8.6
31
Not enough data
8.8
32
Not enough data
8.6
32
Not enough data
8.8
32
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.6
32
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Agentic AI - Knowledge Base
8.9
12
Not enough data
8.8
13
Not enough data
8.6
13
Not enough data
Conversational Platform
9.5
11
8.3
432
9.1
11
8.3
378
9.1
11
8.3
371
9.1
11
8.4
307
Support Automation
9.8
11
8.4
388
9.5
11
8.4
408
8.9
11
8.3
373
9.2
11
8.2
314
Generative AI
9.7
11
7.4
207
9.8
11
7.4
203
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channel
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
9.2
16
7.8
115
9.3
16
7.9
113
9.2
16
7.6
112
Communication
9.4
17
8.8
582
|
Verified
9.3
17
8.7
600
|
Verified
9.2
17
8.7
493
|
Verified
8.9
17
8.5
198
8.9
17
8.2
201
Internal Use
8.5
66
8.1
1657
|
Verified
8.8
17
8.6
202
8.8
17
8.2
185
9.2
17
8.8
557
|
Verified
9.4
17
8.8
518
|
Verified
9.2
17
8.6
546
|
Verified
Generative AI
8.6
28
7.9
139
Self-Service Experience
8.5
31
8.7
959
8.5
31
8.6
911
Feature Not Available
8.3
682
8.5
30
8.2
238
8.8
30
8.4
255
Self-Service Platform
8.6
32
8.5
252
8.8
31
8.6
259
7.6
28
8.0
220
8.7
29
8.4
237
Agentic AI - Customer Self-Service
9.4
11
7.7
16
8.9
11
7.7
15
9.1
11
7.9
16
9.1
11
7.7
17
8.8
11
7.6
17
8.8
11
7.6
16
9.1
11
7.8
16
Generative AI
10.0(won by 1.8)
10
8.2
79
9.8(won by 1.8)
10
8.0
79
Process
9.8(won by 1.2)
10
8.6
162
9.7(won by 0.4)
10
9.3
484
9.8(won by 1.2)
10
8.6
371
Channels
9.8(won by 0.6)
10
9.2
479
9.3(won by 0.6)
10
8.7
415
9.5(won by 0.7)
10
8.8
376
9.7(won by 1.2)
10
8.5
340
9.8(won by 1.5)
10
8.3
58
Insight
9.7(won by 1.1)
10
8.6
382
10.0(won by 1.3)
10
8.7
169
10.0(won by 1.4)
10
8.6
373
9.8(won by 0.7)
10
9.1
445
Generative AI
8.3
18
7.8
86
8.2
18
7.7
85
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
8.9
9
Not enough data
8.5
9
Not enough data
8.3
9
Not enough data
8.5
9
Not enough data
8.0
9
Customer Interaction Automation - AI Customer Support Agents
Not enough data
8.0
9
Not enough data
8.7
10
Not enough data
8.7
10
Not enough data
8.5
10
Automation
Not enough data
9.3
9
Not enough data
8.7
9
Not enough data
9.1
9
Autonomy
Not enough data
6.9
9
Not enough data
8.3
9
Not enough data
8.3
9
Not enough data
8.0
9
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
BoldDesk and Freshdesk are categorized as Digital Customer Service Platforms, Shared Inbox, Conversational Support, Complaint Management, Customer Communications Management, Social Customer Service, Live Chat, Help Desk, Customer Self-Service, and AI Customer Support Agents
Unique Categories
BoldDesk is categorized as Knowledge Base, Contact Center Knowledge Base, and Multilingual Customer Support
Freshdesk has no unique categories
Reviews
Reviewers' Company Size
BoldDesk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Freshdesk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
20.2%
Computer Software
18.4%
Hospital & Health Care
5.3%
Non-Profit Organization Management
4.4%
Marketing and Advertising
4.4%
Other
47.4%
Information Technology and Services
17.1%
Computer Software
12.7%
Financial Services
4.1%
Internet
4.1%
Education Management
3.8%
Other
58.3%
Alternatives
Discussions
BoldDesk has no discussions with answers
What is the use of freshdesk?
3 Comments
CK
Freshdesk is a Helpdesk web based Software as a Service product. It has many features which include helpdesk, chat, service desk, etc.Read more
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