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Compare BoldDesk and Freshdesk 
Featured Products
At a Glance
Market Segments
Small-Business (53.3% of reviews)
Small-Business (48.3% of reviews)
Entry-Level Pricing
Free 10 Momentum plan agents
$19.00 1 User per month billed annually Per Month
BoldDesk
Star Rating
(113)4.5 out of 5
Market Segments
Small-Business (53.3% of reviews)
Pros & Cons
Entry-Level Pricing
Free 10 Momentum plan agents
Free Trial is available
Browse all 7 pricing plansFreshdesk
Star Rating
(3,620)4.4 out of 5
Market Segments
Small-Business (48.3% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00 1 User per month billed annually Per Month
Free Trial is available
Browse all 6 pricing plansBoldDesk vs Freshdesk
When assessing the two solutions, reviewers found them equally easy to use. However, BoldDesk is easier to set up , while reviewers preferred administration and ease of doing business with Freshdesk overall.
- BoldDesk and Freshdesk both meet the requirements of our reviewers at a comparable rate.
- When comparing quality of ongoing product support, reviewers felt that BoldDesk is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of BoldDesk over Freshdesk.
Pricing
Entry-Level Pricing
BoldDesk
BoldDesk® for Startups
Free
10 Momentum plan agents
Exclusive free program provides qualifying startups with 10 Momentum plan agents at no charge for the first year.
- Qualifying startups get free use of BoldDesk® for a period of 12 months
- 10 Agents at no charge
- All the features of the BoldDesk® "Momentum" plan
Freshdesk
Freshdesk Email and Ticketing (Growth)
$19.00
1 User per month billed annually Per Month
Omnichannel engagement, AI agents, and robust ticketing across web, SMS, messaging and email
- Automations
- Help Desk and Ticketing: Ticketing, Shared inbox, Threads and tasks, Customer portal
- Analytics: OOB analytics and standard reports
Free Trial
BoldDesk
Free Trial is available
Freshdesk
Free Trial is available
Ratings
Meets Requirements
8.6
83
8.6
3,185
Ease of Use
8.8
104
8.8
3,208
Ease of Setup
8.7
76
8.6
2,267
Ease of Admin
8.6
58
8.7
2,154
Quality of Support
9.2
81
8.7
3,083
Has the product been a good partner in doing business?
8.7
58
8.8
2,078
Product Direction (% positive)
9.4
80
8.8
3,160
Features by Category
Ticket and Case Management
9.2
70
8.9
2225
|
Verified
9.0
70
8.8
2232
|
Verified
8.7
68
8.5
2147
|
Verified
8.8
68
8.5
2037
|
Verified
8.4
69
8.3
1800
|
Verified
8.8
68
8.5
2088
|
Verified
8.9
68
8.7
2010
|
Verified
8.6
68
8.2
1374
|
Verified
Generative AI
7.9
54
7.3
331
8.0
55
7.4
328
Agentic AI - Help Desk
8.1
18
7.1
59
8.1
18
6.9
59
8.0
18
7.2
59
Communication Channels
9.0
69
8.6
1923
|
Verified
8.9
67
8.9
2070
|
Verified
8.1
50
8.4
1314
|
Verified
7.9
49
8.0
1193
|
Verified
Feature Not Available
7.9
940
|
Verified
Platform
8.0
61
8.0
1154
|
Verified
8.5
66
8.1
1662
|
Verified
9.0
69
8.6
1545
|
Verified
8.7
63
8.2
1142
|
Verified
8.3
68
8.0
1865
|
Verified
8.5
68
8.3
1959
|
Verified
Administration
Feature Not Available
Not enough data
8.9
29
Not enough data
8.7
29
Not enough data
Knowledge Management
9.2
28
Not enough data
9.1
27
Not enough data
8.9
28
Not enough data
Compliance
8.9
28
Not enough data
9.0
27
Not enough data
9.3
26
Not enough data
8.8
27
Not enough data
Customer Support
9.1
28
Not enough data
9.2
28
Not enough data
Feature Not Available
Not enough data
Data Security
8.8
27
Not enough data
8.9
26
Not enough data
9.1
27
Not enough data
8.9
28
Not enough data
Administration
8.7
27
Not enough data
9.0
28
Not enough data
9.1
28
Not enough data
Generative AI
8.8
26
Not enough data
Channels
8.4
30
8.3
355
8.5
30
7.9
333
7.8
29
7.5
324
Design
8.6
29
8.2
331
8.3
30
7.8
336
8.7
29
8.2
356
8.8
30
8.3
343
8.6
29
8.4
332
Generative AI
8.1
25
7.7
266
8.3
25
7.7
266
Usability
Not enough data
8.7
266
Not enough data
8.7
262
Not enough data
8.7
255
Reporting
Not enough data
8.6
249
Not enough data
8.5
245
Not enough data
8.6
257
Generative AI
Not enough data
7.5
182
Not enough data
7.6
182
Knowledge Pages
8.5
33
Not enough data
8.7
33
Not enough data
8.6
33
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.5
33
Not enough data
Knowledge Dissemination
8.6
31
Not enough data
8.8
32
Not enough data
8.6
32
Not enough data
8.8
32
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.6
32
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Agentic AI - Knowledge Base
8.9
12
Not enough data
8.8
13
Not enough data
8.6
13
Not enough data
Conversational Platform
9.5
11
8.3
433
9.1
11
8.3
381
9.1
11
8.3
373
9.1
11
8.4
308
Support Automation
9.8
11
8.4
389
9.5
11
8.4
410
8.9
11
8.2
373
9.2
11
8.2
314
Generative AI
9.7
11
7.4
209
9.8
11
7.4
206
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channel
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
9.2
16
7.9
118
9.3
16
7.9
117
9.2
16
7.6
116
Communication
9.4
17
8.8
585
|
Verified
9.3
17
8.7
602
|
Verified
9.2
17
8.7
496
|
Verified
8.9
17
8.5
200
8.9
17
8.2
202
Internal Use
8.5
66
8.1
1662
|
Verified
8.8
17
8.6
204
8.8
17
8.1
186
9.2
17
8.8
560
|
Verified
9.4
17
8.8
520
|
Verified
9.2
17
8.6
548
|
Verified
Generative AI
8.6
28
7.9
144
Self-Service Experience
8.5
31
8.7
960
8.5
31
8.6
913
Feature Not Available
8.3
687
8.5
30
8.2
241
8.8
30
8.4
258
Self-Service Platform
8.6
32
8.5
254
8.8
31
8.6
261
7.6
28
8.0
221
8.7
29
8.4
238
Agentic AI - Customer Self-Service
9.4
11
7.8
19
8.9
11
7.7
17
9.1
11
7.9
18
9.1
11
7.6
19
8.8
11
7.5
19
8.8
11
7.4
18
9.1
11
7.7
18
Generative AI
10.0(won by 1.8)
10
8.2
81
9.8(won by 1.7)
10
8.1
81
Process
9.8(won by 1.2)
10
8.6
164
9.7(won by 0.4)
10
9.3
484
9.8(won by 1.2)
10
8.6
374
Channels
9.8(won by 0.6)
10
9.2
480
9.3(won by 0.6)
10
8.7
419
9.5(won by 0.7)
10
8.8
380
9.7(won by 1.2)
10
8.5
342
9.8(won by 1.6)
10
8.2
56
Insight
9.7(won by 1.1)
10
8.6
383
10.0(won by 1.3)
10
8.7
172
10.0(won by 1.4)
10
8.6
375
9.8(won by 0.7)
10
9.1
447
Generative AI
8.3
18
7.7
88
8.2
18
7.7
87
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
9.0
12
Not enough data
8.8
11
Not enough data
8.3
12
Not enough data
8.8
12
Not enough data
8.1
12
Customer Interaction Automation - AI Customer Support Agents
Not enough data
8.2
12
Not enough data
8.6
13
Not enough data
8.7
13
Not enough data
8.6
13
Automation
Not enough data
9.0
12
Not enough data
8.8
12
Not enough data
8.9
12
Autonomy
Not enough data
7.2
12
Not enough data
8.6
11
Not enough data
8.5
12
Not enough data
8.2
12
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
BoldDesk and Freshdesk are categorized as Digital Customer Service Platforms, Shared Inbox, Conversational Support, Complaint Management, Customer Communications Management, Social Customer Service, Live Chat, Help Desk, Customer Self-Service, and AI Customer Support Agents
Unique Categories
BoldDesk is categorized as Knowledge Base, Contact Center Knowledge Base, and Multilingual Customer Support
Freshdesk has no unique categories
Reviews
Reviewers' Company Size
BoldDesk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Freshdesk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
21.1%
Computer Software
19.3%
Hospital & Health Care
5.5%
Non-Profit Organization Management
4.6%
Manufacturing
3.7%
Other
45.9%
Information Technology and Services
17.0%
Computer Software
13.0%
Internet
4.1%
Financial Services
4.1%
Education Management
3.7%
Other
58.1%
Alternatives
Discussions
BoldDesk has no discussions with answers
What is Freshdesk used for?
4 Comments
TB
Freshdesk is a customer support software used to manage and streamline customer service operations. It helps businesses handle customer inquiries, track...Read more
What is the use of freshdesk?
3 Comments
AB
Freshdesk is a Customer communication portal that will assist you in managing customer queries in various formats in a centralised space with transparency in...Read more
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