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At a Glance
Market Segments
Enterprise (51.0% of reviews)
Mid-Market (47.8% of reviews)
Entry-Level Pricing
Contact Us
Contact Us 5 Team Accounts (billed annually)
Blink
Star Rating
(257)4.7 out of 5
Market Segments
Enterprise (51.0% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us
Free Trial is available
Learn more about BlinkDocument360
Star Rating
(497)4.7 out of 5
Market Segments
Mid-Market (47.8% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us 5 Team Accounts (billed annually)
Free Trial is available
Browse all 3 pricing plansBlink vs Document360
When assessing the two solutions, reviewers found them equally easy to use and set up. Reviewers also felt that these vendors were equally easy to do business with overall. However, Document360 is easier to administer.
- Reviewers felt that Blink meets the needs of their business better than Document360.
- When comparing quality of ongoing product support, reviewers felt that Document360 is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Blink over Document360.
Pricing
Entry-Level Pricing
Blink
Blink pricing
Contact Us
Enterprise discounts available POA
- News feed
- Content hub
- Secure chat
Document360
Professional
Contact Us
5 Team Accounts (billed annually)
Built for growing teams to scale documentation efficiently.
- Internal & External Knowledge Base
- Custom Web Address
- Import from Word
Free Trial
Blink
Free Trial is available
Document360
Free Trial is available
Ratings
Meets Requirements
9.2
240
9.1
347
Ease of Use
9.3
240
9.3
350
Ease of Setup
9.1
152
9.1
235
Ease of Admin
9.0
135
9.1
211
Quality of Support
9.2
208
9.5
335
Has the product been a good partner in doing business?
9.4
120
9.4
209
Product Direction (% positive)
9.8
238
9.5
312
Features by Category
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Productivity Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Business Instant Messaging
8.6
90
Not enough data
8.8
108
Not enough data
8.5
98
Not enough data
Business Instant Messaging
6.4
47
Not enough data
6.0
47
Not enough data
Business Instant Messaging
9.3
96
Not enough data
9.2
97
Not enough data
8.4
75
Not enough data
Generative AI - Business Instant Messaging
Not enough data
Not enough data
AI - Business Instant Messaging
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Business Instant Messaging
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
9.3
80
Not enough data
9.1
76
Not enough data
Feature Not Available
Knowledge Management
Not enough data
9.5
93
Not enough data
9.2
88
Not enough data
9.0
87
Compliance
Not enough data
9.1
82
Not enough data
9.2
79
Not enough data
9.3
74
Not enough data
9.2
71
Customer Support
Not enough data
9.2
83
Not enough data
8.9
81
Not enough data
8.9
76
Data Security
Not enough data
9.0
66
Not enough data
9.2
72
Not enough data
9.4
84
Not enough data
9.3
75
Administration
Not enough data
8.9
77
Not enough data
9.3
94
Not enough data
9.3
94
Generative AI
Not enough data
8.2
30
Knowledge Pages
Not enough data
8.5
174
Not enough data
8.6
170
Not enough data
8.9
181
Not enough data
8.4
149
Not enough data
7.8
120
Not enough data
8.8
147
Knowledge Dissemination
Not enough data
8.7
175
Not enough data
9.1
179
Not enough data
9.2
179
Not enough data
8.8
175
Not enough data
8.5
141
Not enough data
7.9
116
Not enough data
9.0
146
Not enough data
8.2
125
Not enough data
8.2
124
Agentic AI - Knowledge Base
Not enough data
8.1
24
Not enough data
8.3
24
Not enough data
8.2
24
Information Distribution
9.2
84
Not enough data
8.1
79
Not enough data
8.9
84
Not enough data
7.6
77
Not enough data
8.1
76
Not enough data
Employee Engagement
8.9
84
Not enough data
8.5
78
Not enough data
9.2
83
Not enough data
7.7
74
Not enough data
9.1
82
Not enough data
9.7
10
Not enough data
8.3
9
Not enough data
9.4
9
Not enough data
User Experience & Accessibility - Employee Communications
9.2
8
Not enough data
9.4
8
Not enough data
8.3
7
Not enough data
9.0
8
Not enough data
Content Distribution - Employee Communications
9.4
8
Not enough data
6.0
7
Not enough data
6.4
7
Not enough data
Additional Features - Employee Communications
9.0
8
Not enough data
7.4
7
Not enough data
8.3
8
Not enough data
Agentic AI - Employee Communications
Not enough data
Not enough data
Not enough data
Not enough data
Core Features
7.7
19
Not enough data
7.0
17
Not enough data
9.3
18
Not enough data
8.6
19
Not enough data
Additional Features-
8.2
19
Not enough data
6.9
18
Not enough data
7.9
17
Not enough data
Interoperability
8.9
20
Not enough data
8.7
19
Not enough data
8.6
17
Not enough data
Generative AI
Not enough data
8.4
47
Self-Service Experience
Not enough data
9.4
125
Not enough data
9.4
123
Not enough data
Feature Not Available
Not enough data
8.6
72
Not enough data
8.9
79
Self-Service Platform
Not enough data
9.2
81
Not enough data
8.4
74
Not enough data
8.4
68
Not enough data
8.6
72
Agentic AI - Customer Self-Service
Not enough data
8.5
10
Not enough data
8.5
10
Not enough data
7.7
10
Not enough data
8.5
10
Not enough data
8.5
10
Not enough data
8.2
10
Not enough data
8.5
10
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Content & Community Features - Enterprise Social Networking (ESN)
Not enough data
Not enough data
9.4
6
Not enough data
9.7
5
Not enough data
9.0
7
Not enough data
Admin & Reporting Features - Enterprise Social Networking (ESN)
9.6
8
Not enough data
9.4
6
Not enough data
9.7
5
Not enough data
Not enough data
Not enough data
8.3
6
Not enough data
Agentic AI - Enterprise Social Networking (ESN)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative Tasks - Frontline Worker Communication Platforms
8.2
28
Not enough data
8.6
29
Not enough data
8.0
27
Not enough data
8.6
29
Not enough data
8.7
30
Not enough data
8.6
27
Not enough data
Communication Features - Frontline Worker Communication Platforms
9.3
33
Not enough data
9.2
31
Not enough data
8.9
30
Not enough data
9.0
30
Not enough data
Operations - Frontline Worker Communication Platforms
7.5
30
Not enough data
8.4
33
Not enough data
8.0
27
Not enough data
8.0
27
Not enough data
Agentic AI - Frontline Worker Communication Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Core Features - Employee Experience Software
7.6
21
Not enough data
9.6
28
Not enough data
People Analytics - Employee Experience Software
8.1
27
Not enough data
8.4
24
Not enough data
Advanced Features - Employee Experience Software
8.8
24
Not enough data
8.1
26
Not enough data
8.7
22
Not enough data
Employee Improvement - Employee Experience Software
7.9
28
Not enough data
8.0
23
Not enough data
8.7
24
Not enough data
Management and Discovery - IT Documentation
Not enough data
8.3
19
Not enough data
8.3
19
Not enough data
8.9
19
Operations - IT Documentation
Not enough data
8.7
19
Not enough data
8.1
19
Not enough data
8.2
19
Agentic AI - Employee Intranet
Not enough data
Not enough data
Not enough data
Not enough data
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform Basics
Feature Not Available
Not enough data
8.6
101
Not enough data
8.6
83
Not enough data
Platform Content
8.6
91
Not enough data
8.3
90
Not enough data
8.3
62
Not enough data
7.4
70
Not enough data
Platform Additional Functionality
8.9
103
Not enough data
8.3
62
Not enough data
9.1
100
Not enough data
8.9
95
Not enough data
Platform
8.5
111
Not enough data
8.5
94
Not enough data
8.5
64
Not enough data
9.1
126
Not enough data
9.2
125
Not enough data
9.1
111
Not enough data
8.7
118
Not enough data
8.6
107
Not enough data
Categories
Categories
Shared Categories
Blink and Document360 share no categories
Unique Categories
Document360 is categorized as Knowledge Base, IT Documentation, Help Authoring Tool (HAT), Customer Self-Service, and Contact Center Knowledge Base
Reviews
Reviewers' Company Size
Blink
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Document360
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Transportation/Trucking/Railroad
47.0%
Hospital & Health Care
8.7%
Logistics and Supply Chain
3.6%
Hospitality
3.2%
Real Estate
2.8%
Other
34.8%
Computer Software
21.7%
Information Technology and Services
15.6%
Financial Services
5.0%
Computer & Network Security
5.0%
Marketing and Advertising
4.2%
Other
48.5%
Discussions
Is it possible to add a calendar in Hub that everyone could view so they know when events are?
1 Comment
Official Response from Blink
Hi Jenny,
thank you for getting in touch. Great to hear that you would like a company calendar to keep up to date with upcoming events. Unfortunately, it...Read more
is there a way to set a folder up on the blink that only selected people can see
1 Comment
Official Response from Blink
Hi Robert, thanks for your question. Absolutely! Blink runs on the concept of teams and users will only see content (including folders) that is shared with...Read more
Is it possible to add a calendar in Hub that everyone could view so they know when events are?
1 Comment
Official Response from Blink
Hello Jenny, Georgie here from the Blink Marketing team.
YES! This is possible - and very handy. Here is the help article to talk you through getting...Read more
Restoring a project?
1 Comment
SK
Yes, the system takes daily backup (which you can see on Settings> Backup and Restore), you can simply click on any backup and click restore, it will take...Read more
What all API Integration tools document360 offer now?
1 Comment
PS
Document360 makes it easy to generate an API token to use with other applications. You can integrate document360 with your favorite daily-use tools like...Read more
Is it possible to add custom features to the landing page, either as a new "drag and drop" or with HTML and JavaScript?
1 Comment
SK
You can add custom HTML content at the moment, we are also bringing more out of the box widgets like popular articles, recent articles, most searched...Read more
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