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At a Glance
Market Segments
Small-Business (90.2% of reviews)
Small-Business (44.0% of reviews)
Entry-Level Pricing
$7.00
Starting at $25.00 1 user Per Month
Bigin by Zoho CRM
Star Rating
(703)4.6 out of 5
Market Segments
Small-Business (90.2% of reviews)
Pros & Cons
Entry-Level Pricing
$7.00
Browse all 3 pricing plansCreatio
Star Rating
(311)4.7 out of 5
Market Segments
Small-Business (44.0% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $25.00 1 user Per Month
Free Trial is available
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that both Creatio and Bigin by Zoho CRM have a strong ease of use, scoring 9.1 and 9.1 respectively. However, reviewers mention that Creatio's intuitive interface and customizable dashboards make it slightly more user-friendly for new users.
- Reviewers mention that Creatio excels in quality of support, scoring 9.1 compared to Bigin's 8.5. Users appreciate Creatio's responsive customer service and comprehensive knowledge base, which they find helpful for troubleshooting.
- Users on G2 highlight that Creatio's lead management features, scoring 9.1, are superior to Bigin's 8.5. Reviewers specifically mention the effectiveness of Creatio's lead scoring and tracking capabilities, which help streamline their sales processes.
- G2 users report that Creatio's workflow capability, scoring 9.0, outshines Bigin's 8.3. Reviewers appreciate the flexibility of Creatio's automation tools, which allow for more tailored workflows that fit their business needs.
- Reviewers mention that while both products offer good integration APIs, Creatio's scoring of 8.7 is better than Bigin's 7.8. Users find that Creatio's API allows for more seamless integration with third-party applications, enhancing their overall experience.
- Users say that Creatio's performance and reliability, scoring 8.7, is slightly better than Bigin's 8.8, with some reviewers noting that Creatio handles larger datasets more efficiently, which is crucial for growing businesses.
Pricing
Entry-Level Pricing
Bigin by Zoho CRM
Express
$7.00
$7/user/month - Billed Annually
- Team Pipelines (3)
- 50,000 Records
- Instant Workflows (10)
Creatio
Growth
Starting at $25.00
1 user Per Month
Provide automation to SMB clients
- No-code user interface designer
- Customization via scripts
- Unlimited number of records
Free Trial
Bigin by Zoho CRM
Free Trial is available
Creatio
Free Trial is available
Ratings
Meets Requirements
8.6
630
9.1
222
Ease of Use
9.1
647
9.0
249
Ease of Setup
8.8
539
8.4
150
Ease of Admin
8.8
410
8.6
119
Quality of Support
8.5
570
9.1
220
Has the product been a good partner in doing business?
8.7
387
9.2
118
Product Direction (% positive)
9.3
625
9.2
207
Features by Category
Sales Force Automation
8.7
443
9.0
152
|
Verified
Feature Not Available
9.0
91
8.8
451
8.9
144
|
Verified
8.6
443
8.8
148
|
Verified
Feature Not Available
8.7
117
|
Verified
8.2
405
8.7
132
|
Verified
8.2
403
8.6
129
|
Verified
7.9
364
8.8
125
|
Verified
Feature Not Available
8.9
121
|
Verified
Marketing Automation
8.0
391
8.8
132
|
Verified
7.9
383
8.9
123
|
Verified
8.5
413
9.1
141
|
Verified
7.6
372
8.9
109
|
Verified
Customer Support
8.0
384
9.1
122
|
Verified
7.9
382
8.8
113
|
Verified
8.0
374
8.9
128
|
Verified
7.6
373
8.8
110
|
Verified
8.0
361
9.1
115
|
Verified
Reporting & Analytics
8.2
348
8.8
147
|
Verified
8.4
382
9.0
155
|
Verified
7.9
328
8.7
120
|
Verified
Mobile & Social
7.7
338
8.6
115
|
Verified
7.4
341
8.5
110
|
Verified
8.2
343
8.5
122
|
Verified
Platform
8.2
394
8.8
96
|
Verified
8.4
400
9.0
97
|
Verified
8.7
397
8.8
97
|
Verified
8.0
364
8.7
70
Feature Not Available
8.9
79
|
Verified
8.0
316
8.7
82
|
Verified
8.9
382
8.8
91
|
Verified
Feature Not Available
8.6
76
|
Verified
Integration
8.4
341
8.8
98
|
Verified
7.9
330
8.7
81
|
Verified
7.9
313
8.5
75
Generative AI
Feature Not Available
9.0
28
Agentic AI - CRM
7.4
67
Not enough data
7.6
66
Not enough data
7.7
67
Not enough data
7.4
66
Not enough data
7.1
67
Not enough data
7.6
67
Not enough data
7.6
68
Not enough data
Ticket and Case Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
9.3
5
Not enough data
Not enough data
Not enough data
8.3
5
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
8.3
5
Lead Generation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integrated Workflows
8.6
164
Not enough data
8.3
169
Not enough data
7.7
147
Not enough data
8.0
139
Not enough data
8.7
158
Not enough data
8.2
170
Not enough data
8.4
153
Not enough data
Repeatability and Reportability
8.0
144
Not enough data
8.5
156
Not enough data
8.4
143
Not enough data
Feature Not Available
Not enough data
7.1
135
Not enough data
AI and Automation
8.2
146
Not enough data
7.8
142
Not enough data
7.3
138
Not enough data
7.4
141
Not enough data
6.8
138
Not enough data
Generative AI
Feature Not Available
Not enough data
Agentic AI - Sales Engagement
7.7
22
Not enough data
7.9
21
Not enough data
8.3
22
Not enough data
7.9
21
Not enough data
8.1
19
Not enough data
8.0
21
Not enough data
8.1
23
Not enough data
Retail Distributed Order Management SystemsHide 8 FeaturesShow 8 Features
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Inventory Control
Not enough data
Not enough data
Not enough data
Not enough data
Omni-Channel
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Setup
Not enough data
9.2
22
Not enough data
8.9
22
Not enough data
8.9
19
Not enough data
9.1
24
Management
Not enough data
8.9
19
Not enough data
8.9
18
Not enough data
8.8
20
Generative AI
Not enough data
9.0
10
Agentic AI - Workflow Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
8.8
17
|
Verified
Not enough data
8.1
17
|
Verified
Not enough data
8.2
16
Not enough data
8.3
17
Not enough data
8.8
19
Generative AI
Not enough data
9.3
5
Functions
Not enough data
8.5
19
Not enough data
8.6
18
Not enough data
8.9
19
|
Verified
Not enough data
8.5
14
Not enough data
7.9
15
Not enough data
8.4
16
Not enough data
8.1
16
|
Verified
Not enough data
8.5
17
|
Verified
Agentic AI - Contact Center
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
Not enough data
8.3
19
|
Verified
Not enough data
9.3
22
|
Verified
Not enough data
9.0
23
|
Verified
Not enough data
7.7
15
Not enough data
9.2
18
Digital Workflows
Not enough data
9.0
10
Not enough data
9.5
13
Not enough data
9.1
13
Forms
Not enough data
9.2
12
Not enough data
9.2
12
Not enough data
8.5
12
Automation
Not enough data
9.4
13
Not enough data
9.4
12
Not enough data
8.8
11
Not enough data
8.2
11
Agentic AI - Digital Process Automation (DPA)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Lead Monitoring
Not enough data
9.2
8
Not enough data
9.3
10
Not enough data
8.8
7
Agentic AI - Lead Capture
Not enough data
Not enough data
Not enough data
Not enough data
Data Capture
Not enough data
8.3
8
Not enough data
8.8
8
Not enough data
7.9
7
Not enough data
8.6
7
Analytics
Not enough data
8.7
9
Not enough data
8.8
10
Customization
Not enough data
8.5
8
Not enough data
8.6
7
Not enough data
9.0
7
Not enough data
9.0
8
Revenue Operations & Intelligence (RO&I)Hide 23 FeaturesShow 23 Features
Not enough data
Not enough data
Revenue Sourcing and Forecasting
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
CRM Data Enrichment
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Account Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Revenue Operations & Intelligence (RO&I)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Mobile
Not enough data
Not enough data
Not enough data
Not enough data
Platform Additional Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Integration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Agentic AI - Retail Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Sales Performance Management
8.3
11
Not enough data
8.3
10
Not enough data
8.8
11
Not enough data
Incentives
7.6
89
Not enough data
8.0
95
Not enough data
7.0
91
Not enough data
7.7
91
Not enough data
Personalization
8.3
97
Not enough data
8.1
95
Not enough data
8.5
99
Not enough data
8.2
93
Not enough data
Administrative
8.3
93
Not enough data
8.1
91
Not enough data
Feature Not Available
Not enough data
Agentic AI - Email Tracking
7.1
13
Not enough data
7.3
13
Not enough data
6.9
13
Not enough data
7.1
13
Not enough data
7.3
13
Not enough data
7.2
13
Not enough data
7.2
12
Not enough data
Analytics
8.0
95
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Customizations
8.3
100
Not enough data
7.9
95
Not enough data
8.3
100
Not enough data
8.0
92
Not enough data
8.1
92
Not enough data
Generative AI
Feature Not Available
Not enough data
Agentic AI - Sales Analytics
8.2
11
Not enough data
8.3
11
Not enough data
8.5
11
Not enough data
7.9
11
Not enough data
8.0
11
Not enough data
Data Sourcing
7.9
119
8.9
23
8.3
118
8.9
24
8.3
112
8.5
20
8.4
113
8.6
25
8.2
114
9.0
21
Predictive Analytics
7.7
121
9.2
22
7.7
120
8.8
23
7.4
116
8.4
20
7.8
124
8.8
23
Sales Management
8.9
129
8.7
26
7.6
122
8.5
21
8.0
121
9.2
24
8.3
127
8.6
27
Agentic AI - Outbound Call Tracking
7.2
10
Not enough data
7.3
10
Not enough data
Calling
7.0
56
Not enough data
6.8
55
Not enough data
7.3
56
Not enough data
7.4
55
Not enough data
6.7
9
Not enough data
Contacts
8.2
60
Not enough data
7.8
57
Not enough data
8.1
59
Not enough data
Insights
8.3
56
Not enough data
8.2
57
Not enough data
6.5
55
Not enough data
7.6
60
Not enough data
7.8
55
Not enough data
7.2
9
Not enough data
User Interface Design
Not enough data
9.5
22
Not enough data
9.0
23
Not enough data
9.0
24
Not enough data
9.5
28
Data Control
Not enough data
9.0
25
Not enough data
9.0
25
Not enough data
9.4
25
Publishing
Not enough data
9.2
24
Not enough data
9.2
23
Not enough data
9.3
23
Agentic AI - No-Code Development Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Bigin by Zoho CRM and Creatio are categorized as CRM and Sales Analytics
Unique Categories
Bigin by Zoho CRM is categorized as Sales Engagement, Outbound Call Tracking, Email Tracking, and Sales Performance Management
Reviews
Reviewers' Company Size
Bigin by Zoho CRM
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Creatio
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
11.1%
Marketing and Advertising
10.4%
Computer Software
5.9%
Consulting
4.9%
Education Management
4.9%
Other
62.8%
Information Technology and Services
18.0%
Computer Software
10.9%
Financial Services
6.0%
Banking
4.9%
Telecommunications
2.6%
Other
57.7%
Alternatives
Discussions
What is Zoho Bigin?
2 Comments
JM
It is a CRM, but in a much more simplified version than zohoCRM, yet it is powerful. As a professional experience, I can indicate that it contributes to...Read more
Does Bigin integrate with Zoho CRM?
2 Comments
AC
Yes it's possible. Make sure to add a user to both Bigin and CRM for the records to be assigned to the same owners after the sync. When the user is not...Read more
What is Bigin used for?
1 Comment
AC
It is a CRM, a system to improve customer relationships and management, it will facilitate and help you improve follow-up.Read more
what makes bpm'online better than other CRM systems
2 Comments
CZ
It's easier to organize customer data, better plan activities and analyze them. Campaigns are now better and information can be used in more effective ways.Read more
Creatio has no more discussions with answers
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