Compare Bigin by Zoho CRM and Creatio 
At a Glance
Market Segments
Small-Business (90.6% of reviews)
Small-Business (43.7% of reviews)
Entry-Level Pricing
$7.00
Starting at $25.00 1 user Per Month
Bigin by Zoho CRM
Star Rating
(806)4.6 out of 5
Market Segments
Small-Business (90.6% of reviews)
Pros & Cons
Entry-Level Pricing
$7.00
Browse all 3 pricing plansCreatio
Star Rating
(313)4.6 out of 5
Market Segments
Small-Business (43.7% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $25.00 1 user Per Month
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Bigin by Zoho CRM excels in user-friendliness, with many users appreciating its simple and clean interface. New users have found the setup process to be surprisingly easy, making it a great choice for those who may not have technical expertise.
- Users say that Creatio stands out for its flexibility and adaptability. Reviewers highlight its ability to meet specific workflow needs without requiring extensive customization, which can be a significant advantage for teams with unique requirements.
- According to verified reviews, Bigin's visual drag-and-drop pipelines are particularly praised for their clarity in tracking deals. Users find this feature enhances their ability to manage leads effectively, making it a practical tool for small businesses.
- Reviewers mention that Creatio offers a robust support system, with many users noting the quality of assistance they receive. This can be a crucial factor for businesses that require ongoing support as they implement and use the software.
- Users highlight that Bigin's automation features, such as automated emails and reminders, significantly improve productivity. This ease of automation is especially beneficial for users transitioning from basic tools like Google Sheets.
- G2 reviewers indicate that while Creatio has a higher satisfaction score in certain areas, Bigin's overall user experience is bolstered by its recent positive feedback, suggesting that it is well-suited for small businesses looking for a straightforward CRM solution.
Pricing
Entry-Level Pricing
Bigin by Zoho CRM
Express
$7.00
$7/user/month - Billed Annually
- Team Pipelines (3)
- 50,000 Records
- Instant Workflows (10)
Creatio
Growth
Starting at $25.00
1 user Per Month
Provide automation to SMB clients
- No-code user interface designer
- Customization via scripts
- Unlimited number of records
Free Trial
Bigin by Zoho CRM
Free Trial is available
Creatio
No trial information availableRatings
Meets Requirements
8.6
730
9.1
224
Ease of Use
9.1
748
9.1
251
Ease of Setup
8.8
642
8.4
152
Ease of Admin
8.8
451
8.6
120
Quality of Support
8.5
660
9.1
222
Has the product been a good partner in doing business?
8.6
427
9.2
119
Product Direction (% positive)
9.4
713
9.2
209
Features by Category
Sales Force Automation
8.8
486
9.0
152
|
Verified
Feature Not Available
9.0
91
8.9
510
8.9
144
|
Verified
8.7
471
8.8
148
|
Verified
Feature Not Available
8.7
117
|
Verified
8.2
416
8.7
132
|
Verified
8.2
406
8.6
129
|
Verified
7.9
368
8.8
125
|
Verified
Feature Not Available
8.9
121
|
Verified
Marketing Automation
8.0
398
8.8
132
|
Verified
7.9
386
8.9
123
|
Verified
8.6
447
9.1
141
|
Verified
7.6
375
8.9
109
|
Verified
Customer Support
8.0
388
9.1
122
|
Verified
7.9
383
8.8
113
|
Verified
8.0
375
8.9
128
|
Verified
7.6
374
8.8
110
|
Verified
8.0
363
9.1
115
|
Verified
Reporting & Analytics
8.2
365
8.8
147
|
Verified
8.4
393
9.0
155
|
Verified
7.9
331
8.7
120
|
Verified
Mobile & Social
7.7
341
8.6
115
|
Verified
7.4
344
8.5
110
|
Verified
8.2
353
8.5
122
|
Verified
Platform
8.2
421
8.8
96
|
Verified
8.4
428
9.0
97
|
Verified
8.7
406
8.8
97
|
Verified
8.0
368
8.7
70
Feature Not Available
8.9
79
|
Verified
8.0
320
8.7
82
|
Verified
8.9
399
8.8
91
|
Verified
Feature Not Available
8.6
76
|
Verified
Integration
8.4
345
8.8
98
|
Verified
7.9
342
8.7
81
|
Verified
7.9
323
8.5
75
Generative AI
Feature Not Available
9.0
28
Agentic AI - CRM
7.5
69
Not enough data
7.6
68
Not enough data
7.8
72
Not enough data
7.5
68
Not enough data
7.1
69
Not enough data
7.6
69
Not enough data
7.7
71
Not enough data
Ticket and Case Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
9.3
5
Not enough data
Not enough data
Not enough data
8.3
5
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
8.3
5
Lead Generation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integrated Workflows
8.6
165
Not enough data
8.3
170
Not enough data
7.7
148
Not enough data
8.0
140
Not enough data
8.6
159
Not enough data
8.2
170
Not enough data
8.4
154
Not enough data
Repeatability and Reportability
8.0
144
Not enough data
8.5
156
Not enough data
8.4
143
Not enough data
Feature Not Available
Not enough data
7.0
137
Not enough data
AI and Automation
8.1
146
Not enough data
7.8
142
Not enough data
7.3
139
Not enough data
7.4
142
Not enough data
6.7
140
Not enough data
Generative AI
Feature Not Available
Not enough data
Agentic AI - Sales Engagement
7.8
23
Not enough data
8.0
22
Not enough data
8.3
23
Not enough data
7.9
22
Not enough data
8.0
20
Not enough data
8.0
22
Not enough data
8.1
24
Not enough data
Retail Distributed Order Management SystemsHide 8 FeaturesShow 8 Features
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Inventory Control
Not enough data
Not enough data
Not enough data
Not enough data
Omni-Channel
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Setup
Not enough data
9.2
22
Not enough data
8.9
22
Not enough data
8.9
19
Not enough data
9.1
24
Management
Not enough data
8.9
19
Not enough data
8.9
18
Not enough data
8.8
20
Generative AI
Not enough data
9.0
10
Agentic AI - Workflow Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
8.8
17
|
Verified
Not enough data
8.1
17
|
Verified
Not enough data
8.2
16
Not enough data
8.3
17
Not enough data
8.8
19
Generative AI
Not enough data
9.3
5
Functions
Not enough data
8.5
19
Not enough data
8.6
18
Not enough data
8.9
19
|
Verified
Not enough data
8.5
14
Not enough data
7.9
15
Not enough data
8.4
16
Not enough data
8.1
16
|
Verified
Not enough data
8.5
17
|
Verified
Agentic AI - Contact Center
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
Not enough data
8.3
19
|
Verified
Not enough data
9.3
22
|
Verified
Not enough data
9.0
23
|
Verified
Not enough data
7.7
15
Not enough data
9.2
18
Digital Workflows
Not enough data
9.0
10
Not enough data
9.5
13
Not enough data
9.1
13
Forms
Not enough data
9.2
12
Not enough data
9.2
12
Not enough data
8.5
12
Automation
Not enough data
9.4
13
Not enough data
9.4
12
Not enough data
8.8
11
Not enough data
8.2
11
Agentic AI - Digital Process Automation (DPA)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Lead Monitoring
Not enough data
9.2
8
Not enough data
9.3
10
Not enough data
8.8
7
Agentic AI - Lead Capture
Not enough data
Not enough data
Not enough data
Not enough data
Data Capture
Not enough data
8.3
8
Not enough data
8.8
8
Not enough data
7.9
7
Not enough data
8.6
7
Analytics
Not enough data
8.7
9
Not enough data
8.8
10
Customization
Not enough data
8.5
8
Not enough data
8.6
7
Not enough data
9.0
7
Not enough data
9.0
8
Revenue Operations & Intelligence (RO&I)Hide 23 FeaturesShow 23 Features
Not enough data
Not enough data
Revenue Sourcing and Forecasting
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
CRM Data Enrichment
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Account Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Revenue Operations & Intelligence (RO&I)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Mobile
Not enough data
Not enough data
Not enough data
Not enough data
Platform Additional Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Integration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Agentic AI - Retail Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Sales Performance Management
8.3
12
Not enough data
8.3
11
Not enough data
8.8
12
Not enough data
Incentives
7.6
90
Not enough data
8.0
96
Not enough data
7.0
92
Not enough data
7.7
92
Not enough data
Personalization
8.3
98
Not enough data
8.1
97
Not enough data
8.5
101
Not enough data
8.2
94
Not enough data
Administrative
8.3
94
Not enough data
8.1
92
Not enough data
Feature Not Available
Not enough data
Agentic AI - Email Tracking
7.1
13
Not enough data
7.3
13
Not enough data
6.9
14
Not enough data
7.1
14
Not enough data
7.3
13
Not enough data
7.2
13
Not enough data
7.3
13
Not enough data
Analytics
8.0
95
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Customizations
8.3
101
Not enough data
8.0
96
Not enough data
8.3
100
Not enough data
8.0
93
Not enough data
8.1
93
Not enough data
Generative AI
Feature Not Available
Not enough data
Agentic AI - Sales Analytics
8.2
11
Not enough data
8.2
12
Not enough data
8.5
12
Not enough data
7.9
12
Not enough data
7.9
12
Not enough data
Data Sourcing
7.8
121
8.9
23
8.3
120
8.9
24
8.3
114
8.5
20
8.3
115
8.6
25
8.2
116
9.0
21
Predictive Analytics
7.7
123
9.2
22
7.7
122
8.8
23
7.3
118
8.4
20
7.8
125
8.8
23
Sales Management
8.8
132
8.7
26
7.6
124
8.5
21
8.0
123
9.2
24
8.3
128
8.6
27
Agentic AI - Outbound Call Tracking
7.2
10
Not enough data
7.3
10
Not enough data
Calling
7.0
55
Not enough data
6.8
54
Not enough data
7.3
55
Not enough data
7.3
54
Not enough data
6.7
9
Not enough data
Contacts
8.2
59
Not enough data
7.8
56
Not enough data
8.1
58
Not enough data
Insights
8.3
55
Not enough data
8.2
56
Not enough data
6.5
54
Not enough data
7.6
59
Not enough data
7.8
54
Not enough data
7.2
9
Not enough data
User Interface Design
Not enough data
9.5
22
Not enough data
9.0
23
Not enough data
9.0
24
Not enough data
9.5
30
Data Control
Not enough data
9.0
25
Not enough data
9.0
25
Not enough data
9.4
25
Publishing
Not enough data
9.3
25
Not enough data
9.2
23
Not enough data
9.3
23
Agentic AI - No-Code Development Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Bigin by Zoho CRM and Creatio are categorized as CRM and Sales Analytics
Unique Categories
Bigin by Zoho CRM is categorized as Sales Engagement, Outbound Call Tracking, Email Tracking, and Sales Performance Management
Creatio is categorized as Retail Analytics, AI Agents For Business Operations, Workflow Management, Digital Process Automation (DPA), Retail Distributed Order Management Systems, No-Code Development Platforms, Lead Capture, Help Desk, Contact Center, AI Customer Support Agents, and Revenue Operations & Intelligence (RO&I)
Reviews
Reviewers' Company Size
Bigin by Zoho CRM
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Creatio
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
10.6%
Marketing and Advertising
9.9%
Computer Software
5.8%
Consulting
4.9%
Real Estate
4.8%
Other
64.0%
Information Technology and Services
18.2%
Computer Software
10.8%
Financial Services
5.9%
Banking
4.8%
Pharmaceuticals
2.6%
Other
57.6%
Alternatives
Discussions
Does Bigin integrate with Zoho CRM?
2 Comments
AC
Yes it's possible. Make sure to add a user to both Bigin and CRM for the records to be assigned to the same owners after the sync. When the user is not...Read more
What is Zoho Bigin?
2 Comments
JM
It is a CRM, but in a much more simplified version than zohoCRM, yet it is powerful. As a professional experience, I can indicate that it contributes to...Read more
What is Bigin used for?
1 Comment
AC
It is a CRM, a system to improve customer relationships and management, it will facilitate and help you improve follow-up.Read more
what makes bpm'online better than other CRM systems
2 Comments
JZ
Have to disagree with this one....salesforce EE isn't cheap but it works and works and works. Read more
What is Creatio used for?
1 Comment
Official Response from Creatio
Creatio is used to automate business processes and manage customer relationships using AI-powered CRM and no-code tools. The platform helps organizations...Read more
Creatio has no more discussions with answers
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