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Compare Avaya Experience Platform and Nextiva 
Featured Products
At a Glance
Market Segments
Enterprise (52.6% of reviews)
Small-Business (78.2% of reviews)
Entry-Level Pricing
No pricing available
Starting at $15.00 1 User Per Month
Avaya Experience Platform
Star Rating
(181)4.1 out of 5
Market Segments
Enterprise (52.6% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Avaya Experience PlatformNextiva
Star Rating
(3,435)4.5 out of 5
Market Segments
Small-Business (78.2% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $15.00 1 User Per Month
Browse all 6 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Nextiva excels in user satisfaction, boasting a significantly higher overall score compared to Avaya Experience Platform. Users appreciate Nextiva's straightforward implementation process, highlighting how easy it is to set up for each agent, which is crucial for small businesses looking for efficiency.
- According to verified reviews, Avaya Experience Platform is recognized for its robust features and flexibility, making it a competent solution in the contact center space. Users have noted its ease of use, with one reviewer stating, "It is an easy to use platform. No complicated features," which can be appealing for teams needing a straightforward tool.
- Users say that Nextiva's customer support is a standout feature, with many praising the excellent assistance they receive. This level of support is particularly beneficial for small businesses that may not have extensive IT resources, allowing them to resolve issues quickly and maintain productivity.
- Reviewers mention that while Avaya Experience Platform offers solid features, it may not always meet the specific workflow needs of all users, leading to some configuration challenges. However, its integration with Verint WEM is noted as a strong point, providing a comprehensive feature set that competes well with other major players in the market.
- G2 reviewers highlight that Nextiva's call recording feature is particularly valuable for small businesses, enabling them to review calls for quality assurance and improve communication strategies. This functionality is essential for businesses focused on enhancing customer interactions and training staff effectively.
- According to recent user feedback, Avaya Experience Platform is seen as a late entrant in the CCAAS market but still offers competitive solutions. Users appreciate its flexibility and mobility, which can be advantageous for teams that require adaptability in their contact center operations.
Pricing
Entry-Level Pricing
Avaya Experience Platform
No pricing availableNextiva
Core
Starting at $15.00
1 User Per Month
For small teams! Reliably run your business and communicate with your team and customers through unified voice, video, SMS, and digital channels with instant setup, no hardware, centralized conversations, and built-in tools for productivity, collaboration, and responsiveness.
- Inbound & Outbound Voice
- Business SMS
- Video Meetings
Free Trial
Avaya Experience Platform
No trial information availableNextiva
No trial information availableRatings
Meets Requirements
8.6
132
9.0
2,766
Ease of Use
8.4
131
8.7
2,802
Ease of Setup
7.5
34
8.4
2,093
Ease of Admin
7.8
33
8.6
1,986
Quality of Support
8.2
118
9.0
2,752
Has the product been a good partner in doing business?
7.9
32
8.9
1,967
Product Direction (% positive)
7.1
129
8.3
2,653
Features by Category
Channels
9.3
15
|
Verified
9.4
196
8.9
11
7.9
178
8.1
15
|
Verified
7.7
175
7.7
10
8.2
181
8.2
14
|
Verified
8.2
170
Generative AI
Not enough data
7.6
85
Functions
8.6
34
|
Verified
8.7
176
8.9
34
8.6
175
8.9
31
|
Verified
8.8
176
8.8
15
|
Verified
8.1
173
8.1
16
8.2
171
8.9
14
|
Verified
8.5
179
8.9
14
|
Verified
8.5
171
9.3
14
|
Verified
8.4
167
Agentic AI - Contact Center
Not enough data
8.8
12
Not enough data
9.3
12
Not enough data
9.3
12
Not enough data
9.3
12
Administrative
8.3
27
|
Verified
8.3
169
8.7
27
|
Verified
9.1
177
8.6
31
|
Verified
8.9
177
8.6
12
|
Verified
8.4
167
8.8
13
|
Verified
8.3
162
Workforce Management
7.7
5
|
Verified
Not enough data
7.3
5
|
Verified
Not enough data
Not enough data
Not enough data
9.3
5
|
Verified
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
7.3
5
|
Verified
Not enough data
7.3
5
|
Verified
Not enough data
Not enough data
Not enough data
8.7
5
|
Verified
Not enough data
Platform
Not enough data
8.1
469
Not enough data
8.6
669
Not enough data
8.6
587
Not enough data
8.9
695
Not enough data
8.8
608
Not enough data
8.3
505
Not enough data
8.6
606
Generative AI
Not enough data
7.7
296
Workforce Management
Not enough data
8.8
610
Not enough data
8.7
568
Call Center Infrastructure (CCI)
Not enough data
8.9
9
Not enough data
8.9
9
Not enough data
8.9
9
Not enough data
8.9
9
Administrative
Not enough data
8.7
597
Not enough data
8.7
627
Generative AI
Not enough data
Not enough data
Self-Service Experience
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Self-Service Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Basic Communication - Cloud PBX
Not enough data
9.2
27
Not enough data
9.0
28
Not enough data
9.3
27
Not enough data
8.5
25
Not enough data
8.5
27
Not enough data
9.1
27
Advanced Features - Cloud PBX
Not enough data
9.1
27
Not enough data
9.2
28
Not enough data
9.2
28
Not enough data
9.2
27
Platform Basics - VoIP Providers
Not enough data
8.6
61
Not enough data
8.8
66
Not enough data
8.4
60
Not enough data
8.2
60
Not enough data
8.0
57
Not enough data
7.9
57
Basic Communication
Not enough data
9.2
1641
|
Verified
Not enough data
7.9
903
|
Verified
Not enough data
8.3
1049
|
Verified
Not enough data
7.7
836
Not enough data
8.6
1161
|
Verified
Not enough data
9.1
1342
|
Verified
Agentic AI - VoIP Providers
Not enough data
7.8
43
Not enough data
8.1
42
Not enough data
7.8
43
Not enough data
7.8
44
Access
Not enough data
8.0
910
Not enough data
8.2
904
Not enough data
8.5
1040
|
Verified
Advanced Features
Not enough data
8.3
1176
|
Verified
Not enough data
8.6
1241
|
Verified
Not enough data
9.1
1480
Voice Recognition - AI Voice Assistants
Not enough data
Not enough data
Speech Synthesis - AI Voice Assistants
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security and privacy - AI Voice Assistants
Not enough data
Not enough data
Compatibility - AI Voice Assistants
Not enough data
Not enough data
Agentic AI - UCaaS Platforms
Not enough data
8.3
8
Not enough data
7.9
8
Not enough data
8.3
9
Not enough data
8.8
8
Extensions
Not enough data
8.5
151
|
Verified
Not enough data
9.1
159
|
Verified
Not enough data
8.8
149
|
Verified
Features
Not enough data
9.2
182
|
Verified
Not enough data
8.5
154
Not enough data
8.3
145
|
Verified
Not enough data
9.0
158
|
Verified
Not enough data
8.5
149
|
Verified
Not enough data
Feature Not Available
Categories
Categories
Shared Categories
Avaya Experience Platform and Nextiva are categorized as Contact Center
Unique Categories
Avaya Experience Platform is categorized as Contact Center Workforce, Speech Analytics, and Customer Self-Service
Nextiva is categorized as UCaaS Platforms, AI Voice Assistants, VoIP Providers, Call Center Infrastructure (CCI), and Cloud PBX Platforms
Reviews
Reviewers' Company Size
Avaya Experience Platform
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Nextiva
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Telecommunications
14.5%
Information Technology and Services
10.5%
Consumer Services
10.5%
Insurance
9.9%
Hospital & Health Care
4.6%
Other
50.0%
Hospital & Health Care
6.0%
Insurance
5.7%
Construction
5.3%
Financial Services
4.6%
Real Estate
4.0%
Other
74.4%
Alternatives
Discussions
Avaya Experience Platform has no discussions with answers
What does nextiva do?
3 Comments
SC
Phone Systems for businessRead more
What is VoIP feature?
3 Comments
JB
Voice over Internet Protocol or VoIP is basically phone service using internet connection instead of a regular phone line connectionRead more
Do you think you will be able to implement a "Face Time" feature through your app?
2 Comments
JB
Hi Vicky,
Thanks for reaching out. Great Question!
Currently, Nextiva does not integrate with Facetime. We do offer a variety of video calling...Read more
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