Compare Automation Anywhere Agentic Process Automation and VCC Live 
At a Glance
Market Segments
Enterprise (56.3% of reviews)
Mid-Market (51.2% of reviews)
Entry-Level Pricing
No pricing available
Contact Us 1 Seat Per Month
Automation Anywhere Agentic Process Automation
Star Rating
(5,556)4.5 out of 5
Market Segments
Enterprise (56.3% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about Automation Anywhere Agentic Process AutomationVCC Live
Star Rating
(164)4.6 out of 5
Market Segments
Mid-Market (51.2% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us 1 Seat Per Month
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Automation Anywhere excels in overall user satisfaction, reflected in its higher G2 Score compared to VCC Live. Users appreciate its cloud-native platform and intuitive drag-and-drop interface, which simplifies the process of building automation bots.
- Users say that VCC Live offers a seamless setup experience, with many highlighting how easy it is to fine-tune configurations for their specific call center needs. This ease of setup is a significant advantage for teams looking to get started quickly.
- Reviewers mention that Automation Anywhere's ability to automate repetitive tasks has significantly improved their productivity. Users have noted how the platform allows them to create automated workflows without needing deep technical skills, making it accessible to a broader range of users.
- According to verified reviews, VCC Live shines in its call management capabilities, with users finding it very useful for managing agent workflows and the entire call flow efficiently. This focus on call center operations is a strong point for mid-market businesses.
- G2 reviewers highlight that while both platforms offer strong support, VCC Live stands out with a notably higher quality of support rating. Users have expressed satisfaction with the responsiveness and helpfulness of VCC Live's support team, which can be crucial for businesses needing quick resolutions.
- Users report that Automation Anywhere provides robust reporting and dashboard features, which are highly rated for their effectiveness in tracking performance metrics. This capability allows businesses to gain valuable insights into their operations, further enhancing their automation strategies.
Pricing
Entry-Level Pricing
Automation Anywhere Agentic Process Automation
No pricing availableVCC Live
Essentials
Contact Us
1 Seat Per Month
Run effective outbound campaigns and easily handle incoming calls.
- Campaign Management
- Outbound and Inbound Calls
- Reports and Statistics
Free Trial
Automation Anywhere Agentic Process Automation
Free Trial is available
VCC Live
No trial information availableRatings
Meets Requirements
8.8
3,579
8.9
141
Ease of Use
8.9
3,594
8.9
143
Ease of Setup
8.3
1,472
8.9
130
Ease of Admin
8.4
1,420
8.6
116
Quality of Support
8.7
3,442
9.2
140
Has the product been a good partner in doing business?
8.7
1,391
9.4
113
Product Direction (% positive)
9.1
3,509
9.1
136
Features by Category
Dialing Options
Not enough data
8.4
44
|
Verified
Not enough data
8.6
40
|
Verified
Not enough data
9.8
7
Agent Tools
Not enough data
9.0
39
|
Verified
Not enough data
9.1
48
|
Verified
Not enough data
9.4
49
|
Verified
Automation
Not enough data
8.4
37
|
Verified
Not enough data
8.7
42
|
Verified
Not enough data
8.7
33
|
Verified
Agentic AI - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
AI Capabilities - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Service Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - IT Service Management (ITSM) Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation Building
8.7
2579
|
Verified
Not enough data
8.7
2610
|
Verified
Not enough data
8.5
2502
|
Verified
Not enough data
8.6
2568
|
Verified
Not enough data
8.6
2492
|
Verified
Not enough data
9.1
997
|
Verified
Not enough data
Bot Management & Execution
8.9
2560
|
Verified
Not enough data
8.7
2537
|
Verified
Not enough data
8.6
2488
|
Verified
Not enough data
8.7
2391
|
Verified
Not enough data
9.1
972
|
Verified
Not enough data
9.0
972
|
Verified
Not enough data
Intelligent Automation
8.6
964
|
Verified
Not enough data
8.6
905
|
Verified
Not enough data
8.6
864
|
Verified
Not enough data
Agentic AI - Robotic Process Automation (RPA)
9.1
23
Not enough data
8.8
23
Not enough data
8.8
23
Not enough data
8.9
22
Not enough data
9.1
22
Not enough data
8.7
22
Not enough data
8.9
23
Not enough data
Platform Basics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform Data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform Additional Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Office 365 Management
Not enough data
Not enough data
Knowledge Pages
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Knowledge Dissemination
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
9.1
97
|
Verified
Not enough data
7.5
62
|
Verified
Not enough data
7.4
57
|
Verified
Not enough data
8.1
67
|
Verified
Not enough data
8.1
75
|
Verified
Generative AI
Not enough data
6.3
26
Functions
Not enough data
8.9
82
|
Verified
Not enough data
9.0
81
|
Verified
Not enough data
9.0
82
|
Verified
Not enough data
7.5
48
Not enough data
9.0
83
|
Verified
Not enough data
9.3
89
|
Verified
Not enough data
8.6
80
|
Verified
Not enough data
8.5
81
|
Verified
Agentic AI - Contact Center
Not enough data
7.9
11
Not enough data
8.3
11
Not enough data
8.3
11
Not enough data
8.3
10
Administrative
Not enough data
8.9
78
|
Verified
Not enough data
9.1
93
|
Verified
Not enough data
8.7
93
|
Verified
Not enough data
9.0
87
|
Verified
Not enough data
8.4
75
|
Verified
Infrastructure Provision
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
Not enough data
Not enough data
Workforce Management
Not enough data
9.1
23
|
Verified
Not enough data
8.8
22
|
Verified
Not enough data
7.9
18
|
Verified
Not enough data
7.8
19
|
Verified
Not enough data
8.3
14
Administration
Not enough data
8.3
22
|
Verified
Not enough data
8.8
22
|
Verified
Not enough data
8.0
23
|
Verified
Not enough data
7.2
19
|
Verified
Not enough data
8.9
19
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Process Management
9.3
81
Not enough data
9.3
80
Not enough data
9.2
80
Not enough data
9.2
80
Not enough data
Process Analysis
9.4
80
Not enough data
9.2
80
Not enough data
9.4
80
Not enough data
Automation
9.4
80
Not enough data
9.2
79
Not enough data
Generative AI
8.7
25
Not enough data
Agentic AI - Process Mining
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Digital Employee Experience (DEX) ManagementHide 12 FeaturesShow 12 Features
Not enough data
Not enough data
Experience
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Performance
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
9.3
23
8.1
31
8.6
22
7.1
25
9.6
23
8.8
37
9.3
23
9.0
35
9.3
23
8.9
37
9.2
23
9.2
39
9.1
23
9.0
38
Generative AI
8.3
7
7.3
15
Workforce Management
9.1
23
9.0
40
9.3
23
8.7
35
Call Center Infrastructure (CCI)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
9.3
23
9.2
39
9.6
23
8.4
37
Data Capture
8.7
58
Not enough data
8.5
58
Not enough data
Data Extraction
8.7
58
Not enough data
8.6
58
Not enough data
Data Validation
8.8
57
Not enough data
Workflow Automation
8.5
57
Not enough data
8.7
57
Not enough data
Document Management
8.7
57
Not enough data
8.5
58
Not enough data
Machine Learning
8.2
55
Not enough data
Natural Language Processing
8.1
55
Not enough data
Semantic Analysis
8.5
55
Not enough data
Data Integration
8.7
55
Not enough data
Security
8.7
56
Not enough data
8.9
57
Not enough data
Integration - Machine Learning
Not enough data
Not enough data
Learning - Machine Learning
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customization - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data and Analytics - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integration - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Workflow Design & Orchestration
9.4
9
Not enough data
9.5
10
Not enough data
Integrations & Connectivity
9.3
9
Not enough data
8.5
10
Not enough data
Automation Execution & Intelligence
9.4
9
Not enough data
8.8
11
Not enough data
Development & Customization
9.5
10
Not enough data
9.0
10
Not enough data
Governance & Security
9.2
10
Not enough data
9.7
10
Not enough data
Reporting & Analytics
8.7
10
Not enough data
9.5
10
Not enough data
Agentic AI - Business Automation Platforms (BAPs)
8.8
8
Not enough data
9.2
8
Not enough data
8.8
8
Not enough data
8.8
8
Not enough data
9.4
8
Not enough data
9.4
8
Not enough data
Telemetry Collection & Ingestion - Observability
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Observability Software
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Visualization & Dashboards - Observability
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Correlation & Root Cause Analysis - Observability
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Scalability & Ecosystem Integration - Observability
Not enough data
Not enough data
Not enough data
Not enough data
AI Features - Observability
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - SAP Store
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Workflow Design & Integration - AI Orchestration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Performance Optimization & Analytics - AI Orchestration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Governance & Compliance Controls - AI Orchestration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Application Design
8.3
23
Not enough data
8.9
23
Not enough data
8.4
23
Not enough data
8.8
23
Not enough data
8.5
23
Not enough data
Data Control
8.6
23
Not enough data
8.3
23
Not enough data
8.6
23
Not enough data
Publishing
8.3
23
Not enough data
8.8
23
Not enough data
8.2
23
Not enough data
Agentic AI - Low-Code Development Platforms
8.9
12
Not enough data
9.7
11
Not enough data
8.9
11
Not enough data
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Automation Anywhere Agentic Process Automation and VCC Live are categorized as Call Center Infrastructure (CCI)
Unique Categories
Automation Anywhere Agentic Process Automation is categorized as AI Agent Builders, AI Orchestration, Digital Employee Experience (DEX) Management, Infrastructure as a Service (IaaS), IT Service Management (ITSM) Tools, Machine Learning, Master Data Management (MDM), Observability Software, Microsoft 365 Management Tools, Knowledge Base, Robotic Process Automation (RPA), Intelligent Document Processing (IDP), Business Automation Platforms (BAPs), Low-Code Development Platforms, Process Mining, and SAP Store
Reviews
Reviewers' Company Size
Automation Anywhere Agentic Process Automation
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
VCC Live
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
29.4%
Computer Software
10.6%
Financial Services
6.5%
Banking
4.6%
Telecommunications
4.4%
Other
44.5%
Financial Services
16.9%
Telecommunications
12.5%
Consumer Services
8.8%
Banking
7.5%
Leisure, Travel & Tourism
4.4%
Other
50.0%
Alternatives
Discussions
Is there a convenient way for bots to read scanned PDF files?
10 Comments
PP
It depends on the quality of the scanned docs. There are some high end tools like AA IQBOT. But even they will fail if the quality is not good enough. If the...Read more
What's the best way to extract data if Object Cloning isn't working?
5 Comments
MR
If object cloning us not working for you please try OCR or IR. Read more
Sometimes when bot is running, I noticed that error screenshots as blank or black screen.Why?
5 Comments
VR
maybe internet slow. when the screen flickering the white screen appears, on that time screenshot will be takenRead more
What is the best way to improve?
1 Comment
DD
You are right, Benjamin. There are literally thousands of apps that can be inter-connected with VCC Live, thus helping call centers to get the best out of...Read more
What is the best way of getting total talk time % in vcc live app?
1 Comment
DD
Thank you Mario for your question - quite a interesting one! Maybe I don't have all the info (for example I only assume: 'c/p stats' stands for...Read more
Do you plan to improve the system repair time and the communication of information?
1 Comment
DD
Dear Pawel. I am not 100% sure, but it seems you are looking for information from VCC Live's Support team. There are several easy ways in which you can get...Read more
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